{"info":{"_postman_id":"06ce89c9-cf6a-4621-b3c4-5e7cef57c27c","name":"ExpertflowCX Public APIs","description":"

Welcome to our public APIs workspace. These APIs allow you to integrate with various components of Expertflow CX independently.

About Expertflow CX APIs

Expertflow CX is a complete solution for automation of chat and voice interactions and to assist agents in real time in customer contact center space. With EF CX APIs, you can integrate with Twilio and 360Dialog or develop your own custom channel connector to integrate more than one channel. Your business can also use our Agent APIs to create a custom Agent Interface to manage agent conversations, conversation topics and queues. Expertflow CX further provides APIs for managing customers, identification of customers via KeyCloack and access reports. Our bot framework comes embedded with RASA, Dialogflow and Amazon LEX connectors. We also offer integration of indigenously developed bots via our custom connector APIs to the bot framework.

Request/Response Structure

The EF APIs follow HTTP request methods and the URI is made up of:

http:// {URI-host} / {resource-path} ? {query-string}

Following HTTP methods are in use:

GET
POST
PUT
DELETE

The response is in JSON format and updated according to the content type in the response header.

Authentication

We use KeyCloak to secure Our APIs for Authentication and Authorization Mechanisms. Keycloak is an open-source software product that provides authentication and authorization services. It allows you to add secure user authentication and authorization to your web and mobile applications.

Securing an API with Keycloak involves protecting the API with an access token issued by Keycloak. The access token is obtained by the client application after the user is authenticated by Keycloak. The access token contains information about the user's identity and the permissions they have been granted to access specific resources. Protocol used for securing APIs with Keycloak is OAuth2. OAuth2 is an open standard for authorization that enables a user to grant a third-party application access to their resources without revealing their username and password. OAuth2 uses access tokens to protect resources and allows a user to grant or revoke access to their resources at any time.

To Get an Access token of user from Keycloak, we request to keycloak server with the following Arguments, below is the example of structure of Curl request to get Access token that we later pass to our EF Applications to secure them:

curl --location --request POST 'https:///auth/realms//protocol/openid-connect/token' --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode 'grant_type=password' --data-urlencode 'client_id=' --data-urlencode 'client_secret=' --data-urlencode 'username=' --data-urlencode 'password='

Here's an explanation of each of the parameters used in this request:

: The URL of your Keycloak server.
: The name of the realm where the client is configured.
grant_type=password: This specifies that we are using the ROPC grant type to obtain an access token.
: The client ID of the client that we are obtaining the access token for.
: The client secret of the client that we are obtaining the access token for.
: The username of the user that we are obtaining the access token for.
: The password of the user that we are obtaining the access token for.

To pass the Keycloak access token with each client request, you need to include it in the request headers. The header name is usually Authorization, and the value is the access token preceded by the token type, which is typically \"Bearer\".

So the Authorization header would look something like this:

Authorization: `Bearer ${token}`

Status Codes

The common error codes used in EF CX APIs are listed in the table below:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Error Code	Description
200	Ok or Success
201	Created
202	Accepted
400	Bad Request
401	Unauthorized
403	Forbidden
404	Not Found
409	Conflict or Already exists
500	Internal Server Error

Rate limit

The EF CX APIs are not rate limited as of now. The update will be shared here once the rate limit is implemented.

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This API is used to receive message from Whatsapp connector.

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This API will help you retrieve the channel type ID. Channels can be any Voice or Media Channels to be integrated to CIM system.

The API is available at: https://cim.expertflow.com/ccm/channel-types

Endpoints

GET/channel-type-id

Returns the ID of the type of channel

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This collection of APIs allow you to do configuration of channel which includes:

Get channel type
Add channel
Delete channel
Update channel
Get list of available channel based on Media Routing Domain

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},\n \"channelConfig\": {\n \"id\": \"7f12c828-160a-4119-9dc0-159faf011a19\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": false,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"twilio-whatsapp-channel\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"623030d58b164e0d91f76460\",\n \"tenant\": {\n \"id\": \"4ace7c02-1e32-4627-8e85-6ed268f4e38d\",\n \"name\": null\n },\n \"serviceIdentifier\": \"+14155238886\"\n },\n {\n \"channelConnector\": {\n 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Gets the list of all Channels that have same routing-object-Id.

\n","urlObject":{"path":["channels","service-identifier",":service-identifier"],"host":["{{ccm_url}}"],"query":[],"variable":[{"id":"6e580f58-db7c-4119-801b-b0fd9633044f","type":"any","value":null,"key":"service-identifier"}]}},"response":[{"id":"d47afe5e-2cd8-4242-9e1c-045608a986a1","name":"Get Channels by serviceIdentifier","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{ccm_url}}/channels/service-identifier/:service-identifierid","host":["{{ccm_url}}"],"path":["channels","service-identifier",":service-identifierid"],"variable":[{"key":"service-identifierid","value":null}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 10:31:46 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"62302ef98b164e0d91f763e6\",\n \"name\": \"twilio-whatsapp-provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/twilio-connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"TWILIO_AUTH_TOKEN\",\n \"label\": \"TWILIO_AUTH_TOKEN\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"TWILIO_ACCOUNT_SID\",\n \"label\": \"TWILIO_ACCOUNT_SID\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"name\": \"twilio-whatsapp-connector\",\n \"channelProviderConfigs\": [\n {\n \"key\": \"TWILIO_AUTH_TOKEN\",\n \"type\": \"String2000\",\n \"value\": \"3066b0c7226cbc56ae1cea5631e4535f\"\n },\n {\n \"key\": \"TWILIO_ACCOUNT_SID\",\n \"type\": \"String2000\",\n \"value\": \"ACffc18ee1a1bff1e297134033a5d0772f\"\n }\n ],\n \"id\": \"62302f6d8b164e0d91f7641f\",\n \"tenant\": {\n \"id\": \"4927c200-c67e-4185-b761-cd2a0acec651\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"7f12c828-160a-4119-9dc0-159faf011a19\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": false,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"twilio-whatsapp-channel\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"623030d58b164e0d91f76460\",\n \"tenant\": {\n \"id\": \"4ace7c02-1e32-4627-8e85-6ed268f4e38d\",\n \"name\": null\n },\n \"serviceIdentifier\": \"+14155238886\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"6231d79b8aa7081e2946ed32\",\n \"name\": \"Whatsapp-Public\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"name\": \"Whatsapp-public\",\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"Qn5gxCWUGVFrLJAdK3zJTLIHAK\"\n }\n ],\n \"id\": \"6231d7ef8aa7081e2946ed6e\",\n \"tenant\": {\n \"id\": \"740f3ee1-cd07-49a6-9718-2cac3fe06dd7\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"12965706-d485-41c7-9dd1-afb338038127\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"Whatsapp-public\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"6231d8418aa7081e2946edc7\",\n \"tenant\": {\n \"id\": \"ecfc4d82-3084-4f0a-9090-81a75f33a0e3\",\n \"name\": null\n },\n \"serviceIdentifier\": \"41762884806\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"6231d79b8aa7081e2946ed32\",\n \"name\": \"Whatsapp-Public\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"X4IpWk_sandbox\"\n }\n ],\n \"id\": \"626ba8f034f02e7bc1929f48\",\n \"tenant\": {\n \"id\": \"10050a6c-419d-4cca-ae02-51478386c367\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"b3c5fda0-d405-40b0-a2bf-15acfbbfe5b0\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"360Dialog Sandbox\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"626ba96e34f02e7bc1929f8d\",\n \"tenant\": {\n \"id\": \"086e0931-5b2f-43fa-b6d2-247ecc1c2d14\",\n \"name\": null\n },\n \"serviceIdentifier\": \"4930609859535\"\n }\n]"}],"_postman_id":"483b2bfe-5626-414b-a704-83e1acd74de8"},{"name":"Get Channels by bot-id","id":"7d482fd5-fee9-4848-97b3-ab61cf93a998","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{ccm_url}}/channels/bot-id/:bot-id","urlObject":{"path":["channels","bot-id",":bot-id"],"host":["{{ccm_url}}"],"query":[],"variable":[{"id":"41f03d85-3fd7-4323-b7bd-82e62fc97e4a","type":"any","value":"8bce469d-91d9-43a1-bf14-1f0832396589","key":"bot-id"}]}},"response":[{"id":"e7b3b948-ed9b-4a9c-b87e-b7d0b00c8f5f","name":"Get Channels by bot-id","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{ccm_url}}/channels/bot-id/:bot-id","host":["{{ccm_url}}"],"path":["channels","bot-id",":bot-id"],"variable":[{"key":"bot-id","value":"8bce469d-91d9-43a1-bf14-1f0832396588"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 10:35:04 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"6224a9c75bd05f57c1c18500\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n },\n {\n \"id\": \"6233de0e3ef6175890847d4c\",\n \"name\": \"web\",\n \"channelLogo\": \"54450_webchat.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6233dde8c004592808ad3c0d\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/web-channel-manager/message/receive\",\n \"channelProviderConfigSchema\": []\n },\n \"name\": \"web\",\n \"channelProviderConfigs\": [],\n \"id\": \"6224a9d25bd05f57c1c18506\",\n \"tenant\": {\n \"id\": \"123308f8-e662-418b-abc1-1b2f8873cb26\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"a517c1ac-a815-4a50-a1a3-0aaf7c42fbd8\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60000,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"6224aa24378c960030df479f\",\n \"agentRequestTtl\": 60000\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"web\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n },\n \"id\": \"6224aa535bd05f57c1c18517\",\n \"tenant\": {\n \"id\": \"e6cf93ff-2f15-450e-b594-ae76fbc5fd3f\",\n \"name\": null\n },\n \"serviceIdentifier\": \"1111\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"62276c5808df8d31bb15d38b\",\n \"name\": \"faizan-web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/web-channel-manager/message/receive\",\n \"channelProviderConfigSchema\": []\n },\n \"name\": \"faizan-web\",\n \"channelProviderConfigs\": [],\n \"id\": \"6227693508df8d31bb15d2ca\",\n \"tenant\": {\n \"id\": \"b846ccdb-39f4-4577-9469-c6fb17694c3a\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"4dd5ead9-ff44-4068-84c9-ebbea555eadb\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 300,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6223b4a3ef484b28639e9ca5\",\n \"agentRequestTtl\": 300\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"faizan-web\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n },\n \"id\": \"6227699608df8d31bb15d2e5\",\n \"tenant\": {\n \"id\": \"45b0d1fb-74d5-46ed-b848-dc2b3d461d35\",\n \"name\": null\n },\n \"serviceIdentifier\": \"1212\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"62283f0008df8d31bb15dd9e\",\n \"name\": \"mobeen-web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n }\n ],\n \"providerWebhook\": \"https://49d3-175-107-237-121.ngrok.io/message/receive\",\n \"channelProviderConfigSchema\": []\n },\n \"name\": \"mobeen-web\",\n \"channelProviderConfigs\": [],\n \"id\": \"62283f1308df8d31bb15ddb2\",\n \"tenant\": {\n \"id\": \"67bb5806-fe47-4eab-9902-20df85ca18a0\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"d9cfeabd-c0f2-4555-9291-a0fd31f17cca\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 300,\n \"customerActivityTimeout\": 100,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"62283f91ca110c0030fe0f7b\",\n \"agentRequestTtl\": 300\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"mobeen-web\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n },\n \"id\": \"62283f7908df8d31bb15ddda\",\n \"tenant\": {\n \"id\": \"1ddf9492-e7cd-4e87-a9f9-aa9d46f7a94a\",\n \"name\": null\n },\n \"serviceIdentifier\": \"1122\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"62302ef98b164e0d91f763e6\",\n \"name\": \"twilio-whatsapp-provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/twilio-connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"TWILIO_AUTH_TOKEN\",\n \"label\": \"TWILIO_AUTH_TOKEN\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"TWILIO_ACCOUNT_SID\",\n \"label\": \"TWILIO_ACCOUNT_SID\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"name\": \"twilio-whatsapp-connector\",\n \"channelProviderConfigs\": [\n {\n \"key\": \"TWILIO_AUTH_TOKEN\",\n \"type\": \"String2000\",\n \"value\": \"3066b0c7226cbc56ae1cea5631e4535f\"\n },\n {\n \"key\": \"TWILIO_ACCOUNT_SID\",\n \"type\": \"String2000\",\n \"value\": \"ACffc18ee1a1bff1e297134033a5d0772f\"\n }\n ],\n \"id\": \"62302f6d8b164e0d91f7641f\",\n \"tenant\": {\n \"id\": \"4927c200-c67e-4185-b761-cd2a0acec651\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"7f12c828-160a-4119-9dc0-159faf011a19\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": false,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"twilio-whatsapp-channel\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"623030d58b164e0d91f76460\",\n \"tenant\": {\n \"id\": \"4ace7c02-1e32-4627-8e85-6ed268f4e38d\",\n \"name\": null\n },\n \"serviceIdentifier\": \"+14155238886\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"6231d79b8aa7081e2946ed32\",\n \"name\": \"Whatsapp-Public\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"name\": \"Whatsapp-public\",\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"Qn5gxCWUGVFrLJAdK3zJTLIHAK\"\n }\n ],\n \"id\": \"6231d7ef8aa7081e2946ed6e\",\n \"tenant\": {\n \"id\": \"740f3ee1-cd07-49a6-9718-2cac3fe06dd7\",\n \"name\": null\n }\n },\n \"channelConfig\": {\n \"id\": \"12965706-d485-41c7-9dd1-afb338038127\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6230360b6b1fba2525db2714\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"name\": \"Whatsapp-public\",\n \"channelType\": {\n \"id\": \"622222cc5bd05f57c1c1841f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62302def6b1fba2525db2713\"\n },\n \"id\": \"6231d8418aa7081e2946edc7\",\n \"tenant\": {\n \"id\": \"ecfc4d82-3084-4f0a-9090-81a75f33a0e3\",\n \"name\": null\n },\n \"serviceIdentifier\": \"41762884806\"\n },\n {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"6224a9c75bd05f57c1c18500\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"622222cc5bd05f57c1c18421\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6223b491ef484b28639e9ca4\"\n },\n {\n \"id\": \"6233de0e3ef6175890847d4c\",\n \"name\": \"web\",\n \"channelLogo\": \"54450_webchat.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6233dde8c004592808ad3c0d\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/web-channel-manager/message/receive\",\n \"channelProviderConfigSchema\": []\n },\n \"name\": 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system_cpu_usage The \"recent cpu usage\" for the whole system\n# TYPE system_cpu_usage gauge\nsystem_cpu_usage 0.2580859548072663\n# HELP jvm_gc_max_data_size_bytes Max size of old generation memory pool\n# TYPE jvm_gc_max_data_size_bytes gauge\njvm_gc_max_data_size_bytes 2.053111808E9\n# HELP jvm_memory_max_bytes The maximum amount of memory in bytes that can be used for memory management\n# TYPE jvm_memory_max_bytes gauge\njvm_memory_max_bytes{area=\"nonheap\",id=\"CodeHeap 'profiled nmethods'\",} 1.22912768E8\njvm_memory_max_bytes{area=\"heap\",id=\"G1 Survivor Space\",} -1.0\njvm_memory_max_bytes{area=\"heap\",id=\"G1 Old Gen\",} 2.053111808E9\njvm_memory_max_bytes{area=\"nonheap\",id=\"Metaspace\",} -1.0\njvm_memory_max_bytes{area=\"nonheap\",id=\"CodeHeap 'non-nmethods'\",} 5832704.0\njvm_memory_max_bytes{area=\"heap\",id=\"G1 Eden Space\",} -1.0\njvm_memory_max_bytes{area=\"nonheap\",id=\"Compressed Class Space\",} 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\"redis\": {\n \"status\": \"UP\",\n \"details\": {\n \"version\": \"6.0.10\"\n }\n }\n }\n}"}],"_postman_id":"95dc238c-51d1-4b6e-9585-a569420ffe30"}],"id":"2a44daa2-00d6-403a-a96a-0ace430034e9","_postman_id":"2a44daa2-00d6-403a-a96a-0ace430034e9","description":""},{"name":"CIM Messages","item":[{"name":"In-Bound CIM Messages","item":[{"name":"Send Plain CimMessage","event":[{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"5ec2bd26-db8c-4303-8468-ec4294db987e"}}],"id":"20d9a8dc-0835-4932-bd9b-f946b11c63ac","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652074481000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post plain text message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"PLAIN\"
markdownText - String - Optional	Contains custom plain text message sent by end user.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"9ca44e81-ccbd-445d-9d05-e61a1954e484","name":"Send Plain CimMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652074481000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 11:55:23 GMT"},{"key":"Content-Length","value":"0"},{"key":"Connection","value":"keep-alive"},{"key":"correlationId","value":"65dcdcc4-fabf-42fd-88df-bcab1cc7f825"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"20d9a8dc-0835-4932-bd9b-f946b11c63ac"},{"name":"Send FormDataMessage","event":[{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"1a3d9741-653f-4f68-8485-2ad456318a17"}}],"id":"e29c51d4-4b5e-49bf-a6d6-d76f689dbc4f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652074481000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"originalMessageId\" : null,\n \"providerMessageId\": null,\n \"roomId\" : \"65a3cda12a79d24b2999f930111\"\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"formType\": \"Questionnaire\",\n \"type\": \"FORM_DATA\",\n \"attributeType\":\"OPTION\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\" : null,\n \"additionalDetail\" : {\n \"reviewer\": { \n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"mubeen\",\n \"type\" : \"SUPERVISOR\"\n }, \n \"agent\" : {\n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\" : null,\n \"color\" : null \n },\n \"sections\": []\n } \n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post FormData as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
formId - String - Required	Id of the form
formTitle - String - Required	Title of the form
formType - String - Required	Type of the form
type - String- Required	Type of the body. value = \"FORM_DATA\"
attributeType - Enum - Required	value can be OPTION, INPUT, TEXTAREA
enableSections - Boolean - Optional	Can be True or False
enableWeightage - Boolean - Optional	Can be True or False
formWeightage - Object -Optional	Object of formWeightage
additionalDetial - Object - Optional	Contains any additional detail like reviewer/agent info in case of Questionare
sentiment - Enum - optional	value can be result and color
sections - List of Objects - optional	contains list of objects of sections

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"cbbfc0b0-45e5-4092-bc2d-d3205ea07a4e","name":"Send FormDataMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652074481000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"originalMessageId\" : null,\n \"providerMessageId\": null,\n \"roomId\" : \"65a3cda12a79d24b2999f930111\"\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"formType\": \"Questionnaire\",\n \"type\": \"FORM_DATA\",\n \"attributeType\":\"OPTION\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\" : null,\n \"additionalDetail\" : {\n \"reviewer\": { \n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"mubeen\",\n \"type\" : \"SUPERVISOR\"\n }, \n \"agent\" : {\n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\" : null,\n \"color\" : null \n },\n \"sections\": []\n } \n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"Accepted","code":202,"_postman_previewlanguage":"plain","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"23e418aa-da02-4ac6-b60c-53a15506c50c"},{"key":"Content-Length","value":"0"},{"key":"Date","value":"Thu, 05 Sep 2024 06:33:11 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"e29c51d4-4b5e-49bf-a6d6-d76f689dbc4f"},{"name":"Send ASSIGN_RESOURCE_REQUESTED","event":[{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"83719fc2-ae39-4add-9458-d60377cd5dc0"}}],"id":"3a46e410-b04a-42ad-905c-f5366f8b9c66","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"33f735c3-3ce8-4177-9966-2dfac836185f\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"327-767-9251\",\n \"serviceIdentifier\": \"592-757-8330\",\n \"additionalAttributes\": [\n {\n \"key\": \"queue\",\n \"type\": \"String100\",\n \"value\": \"queue-name\"\n },\n {\n \"key\": \"queueType\",\n \"type\": \"String100\",\n \"value\": \"NAME\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": \"\",\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"ASSIGN_RESOURCE_REQUESTED\",\n \"entities\": {},\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Optional\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post plain text message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"PLAIN\"
markdownText - String - Optional	Contains custom plain text message sent by end user.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"f6cc048e-31d7-456a-a3cb-63dc78cdfb05","name":"Send Assign Resource Requested","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"queue\",\n \"type\": \"String100\",\n \"value\": \"queue-name\"\n },\n {\n \"key\": \"queueType\",\n \"type\": \"String100\",\n \"value\": \"NAME\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652074481000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": \"ASSIGN_RESOURCE_REQUESTED\",\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 11:55:23 GMT"},{"key":"Content-Length","value":"0"},{"key":"Connection","value":"keep-alive"},{"key":"correlationId","value":"65dcdcc4-fabf-42fd-88df-bcab1cc7f825"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"3a46e410-b04a-42ad-905c-f5366f8b9c66"},{"name":"Send ImageMessage","id":"e3aaedf9-f53e-44f0-80f2-a0a272942413","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"f655e43e-02b7-442c-ad0d-af8f535e524b\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652080145000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"IMAGE\",\n \"caption\": \"Screenshot\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=743dc126-24fa-41f2-88fc-11b964e64ee8\",\n \"thumbnail\": null,\n \"mimeType\": \"image/jpeg\",\n \"size\": 41047\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652080145\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post an image as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"IMAGE\"
caption - String - Optional	contains caption specified by end user for the image.
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"image/jpeg\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"5f9fe7a8-57e1-474c-bd52-775ba99eaa53","name":"Send ImageMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"f655e43e-02b7-442c-ad0d-af8f535e524b\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652080145000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"IMAGE\",\n \"caption\": \"Screenshot\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=743dc126-24fa-41f2-88fc-11b964e64ee8\",\n \"thumbnail\": null,\n \"mimeType\": \"image/jpeg\",\n \"size\": 41047\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652080145\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"e3aaedf9-f53e-44f0-80f2-a0a272942413"},{"name":"Send VideoMessage","id":"442c68b2-89f0-4657-9e0f-ca3987550cd9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"c30be46a-b5cc-471a-890b-ba760ca6084f\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652177594000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"VIDEO\",\n \"caption\": \"sample video message\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=9960d501-092d-4758-81f6-e008758593f3\",\n \"thumbnail\": null,\n \"mimeType\": \"video/mp4\",\n \"size\": 3114398\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652177594\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post a video as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"VIDEO\"
caption - String - Optional	contains caption specified by end user for the video
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"video/mp4\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"dbe29d4b-c497-456e-8afc-fd185a42f1a2","name":"Send VideoMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"c30be46a-b5cc-471a-890b-ba760ca6084f\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652177594000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"VIDEO\",\n \"caption\": \"sample video message\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=9960d501-092d-4758-81f6-e008758593f3\",\n \"thumbnail\": null,\n \"mimeType\": \"video/mp4\",\n \"size\": 3114398\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652177594\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"442c68b2-89f0-4657-9e0f-ca3987550cd9"},{"name":"Send AudioMessage","id":"a0bc27d9-a799-4a46-b9b4-ed6d29ae24bb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"d600eb23-0b66-4153-9ec2-a7f7d7d8ddab\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179438000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"AUDIO\",\n \"caption\": \"\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=589a0a52-108a-4272-a8d5-52c63a9fe1e2\",\n \"thumbnail\": null,\n \"mimeType\": \"audio/ogg; codecs=opus\",\n \"size\": 10690\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652179438\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post a audio message to Customer Channel Manager (CCM). It requires authentication.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"AUDIO\"
caption - String - Optional	contains caption specified by end user for the audio
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"audio/ogg; codecs=opus\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"d91d03f8-8c52-4d9e-8d08-5f18795390c7","name":"Send AudioMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"d600eb23-0b66-4153-9ec2-a7f7d7d8ddab\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179438000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"AUDIO\",\n \"caption\": \"\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=589a0a52-108a-4272-a8d5-52c63a9fe1e2\",\n \"thumbnail\": null,\n \"mimeType\": \"audio/ogg; codecs=opus\",\n \"size\": 10690\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652179438\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"a0bc27d9-a799-4a46-b9b4-ed6d29ae24bb"},{"name":"Send FileMessage","id":"a3e61d15-8a29-4ded-a2fe-9fc6665b6909","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"2b97e0cc-470f-4afc-872f-b532babb05ff\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652177308000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FILE\",\n \"caption\": \"sample.pdf\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=96460746-9a80-4bc8-bba1-87b93e39c245\",\n \"thumbnail\": null,\n \"mimeType\": \"application/pdf\",\n \"size\": 3028\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652177308\",\n \"fileName\": \"sample.pdf\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post file as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"FILE\"
caption - String - Optional	contains caption specified by end user for the file
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"application/pdf\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as timedate object values or file name can be passed.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"07716684-3249-4d8c-9ea1-4d2d2d564659","name":"Send FileMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"2b97e0cc-470f-4afc-872f-b532babb05ff\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652177308000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FILE\",\n \"caption\": \"sample.pdf\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=96460746-9a80-4bc8-bba1-87b93e39c245\",\n \"thumbnail\": null,\n \"mimeType\": \"application/pdf\",\n \"size\": 3028\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652177308\",\n \"fileName\": \"sample.pdf\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"a3e61d15-8a29-4ded-a2fe-9fc6665b6909"},{"name":"Send StickerMessage","id":"37fbfaa5-af6c-4750-8497-31c6c93a266f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"be36dfd7-2451-449f-9df0-7d812cbba5c7\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"41762884806\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652178293000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"STICKER\",\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=9870130c-a862-4e9e-a5a6-a0f7420008f0\",\n \"stickerId\": null,\n \"markdownText\": null,\n \"additionalDetails\": {\n \"timestamp\": \"1652178293\",\n \"metadata\": {\n \"emojis\": [\n \"☕\",\n \"🙂\"\n ],\n \"is-first-party-sticker\": 1,\n \"sticker-pack-id\": \"whatsappcuppy\"\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{cim_ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post a sticker message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"STICKER\"
mediaUrl - URL - Req	Contains media object URL: mediaUrl = \"http://...\"
stickerId - numeric - Req	contains ID of the sticker as provided by the channel.
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as: - timedate object - metadata: - emojis - contains available emojis

","urlObject":{"path":["message","receive"],"host":["{{cim_ccm_url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"37fbfaa5-af6c-4750-8497-31c6c93a266f"},{"name":"Send ContactMessage","id":"baba77d2-babe-4204-ad26-d420993932e0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"713289fd-44dd-4fb0-a5ed-a46693144951\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652178542000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"CONTACT\",\n \"markdownText\": null,\n \"additionalDetails\": null,\n \"contacts\": [\n {\n \"name\": {\n \"formattedName\": \"Dummy Name\",\n \"additionalNameDetails\": {\n \"first_name\": \"Dummy\",\n \"last_name\": \"Name\",\n \"middle_name\": null,\n \"name_suffix\": null,\n \"name-prefix\": null\n }\n },\n \"phones\": [\n {\n \"phone\": \"+92123456489789\",\n \"additionalPhoneDetails\": {\n \"type\": \"CELL\",\n \"wa_id\": null\n }\n }\n ],\n \"additionalContactDetails\": {\n \"addresses\": [\n {\n \"street\": \"3b Block 3\",\n \"city\": \"Lahore\",\n \"state\": null,\n \"zip\": \"54700\",\n \"country\": \"Pakistan\",\n \"country_code\": \"pk\",\n \"type\": \"HOME\"\n }\n ],\n \"emails\": [\n {\n \"email\": \"email@expertflow.com\",\n \"type\": \"INTERNET\"\n }\n ],\n \"org\": {\n \"company\": \"Expertflow\",\n \"department\": \"SW\",\n \"title\": \"Software Engineer\"\n },\n \"urls\": [\n {\n \"url\": \"www.expertflow.com\",\n \"type\": \"HomePage\"\n }\n ],\n \"ims\": [\n {\n \"service\": \"SKYPE\",\n \"userId\": \"Expertflow\"\n }\n ],\n \"birthday\": \"1990-05-06\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post contact as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"CONTACT\"
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.
contacts:	Contacts contains parameters such as name, phone and additional details.
contacts: name - String - Required	Contains information about the name. Query Parameters: [Req]formattedName=\"someName\" [Opt]addtionalNameDetails (first_name,last_name,middle_name,name_suffix,name_prefix)
contacts: phone - String - Required	Contains phone number information. Query Parameters: [Req]phone=\"+923xxxx\" [Opt]addtionalPhoneDetails (type = \"CELL\", wa_id)
contacts: addtionalContactDetails - String - Optional	Query Parameters: - addresses=(street,city,state,zip,country,country_code,type) - emails=(email, type) - org= (company,department,title) - urls=(url,type) - ims=(service,userId) - birthday=\"yy-mm-dd\"

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"939300a1-3217-430e-87a9-65009618c60a","name":"Send ContactMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"713289fd-44dd-4fb0-a5ed-a46693144951\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652178542000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"CONTACT\",\n \"markdownText\": null,\n \"additionalDetails\": null,\n \"contacts\": [\n {\n \"name\": {\n \"formattedName\": \"Dummy Name\",\n \"additionalNameDetails\": {\n \"first_name\": \"Dummy\",\n \"last_name\": \"Name\",\n \"middle_name\": null,\n \"name_suffix\": null,\n \"name-prefix\": null\n }\n },\n \"phones\": [\n {\n \"phone\": \"+92123456489789\",\n \"additionalPhoneDetails\": {\n \"type\": \"CELL\",\n \"wa_id\": null\n }\n }\n ],\n \"additionalContactDetails\": {\n \"addresses\": [\n {\n \"street\": \"3b Block 3\",\n \"city\": \"Lahore\",\n \"state\": null,\n \"zip\": \"54700\",\n \"country\": \"Pakistan\",\n \"country_code\": \"pk\",\n \"type\": \"HOME\"\n }\n ],\n \"emails\": [\n {\n \"email\": \"email@expertflow.com\",\n \"type\": \"INTERNET\"\n }\n ],\n \"org\": {\n \"company\": \"Expertflow\",\n \"department\": \"SW\",\n \"title\": \"Software Engineer\"\n },\n \"urls\": [\n {\n \"url\": \"www.expertflow.com\",\n \"type\": \"HomePage\"\n }\n ],\n \"ims\": [\n {\n \"service\": \"SKYPE\",\n \"userId\": \"Expertflow\"\n }\n ],\n \"birthday\": \"1990-05-06\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"baba77d2-babe-4204-ad26-d420993932e0"},{"name":"Send LocationMessage","id":"f6d55d4f-7de2-45f7-b3ba-a8b43f3fb197","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"1d045aca-38b1-490e-9f1e-ca005e7c1261\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179125000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"LOCATION\",\n \"location\": {\n \"latitude\": 31.51335334777832,\n \"longitude\": 74.3333969116211\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"name\": \"Gaddafi Stadium\",\n \"address\": \"Hafeez Kardar Road\",\n \"url\": null\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

Endpoints

POST/message

This API allows you to post a location as a message to Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"LOCATION\"
location - Numeric - Required	Location contains parameters: - Latitude - Required = 31.51335334777832 - Longitude - Required = 74.3333969116211
markdownText - String - Optional	contains custom plain text sent by end user.
additionalDetails - String - Optional	Additional details such as name, address, url can be passed.

","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"3b30ee56-e6ed-4d52-8d31-e3ee9c663c7c","name":"Send LocationMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"1d045aca-38b1-490e-9f1e-ca005e7c1261\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179125000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"LOCATION\",\n \"location\": {\n \"latitude\": 31.51335334777832,\n \"longitude\": 74.3333969116211\n },\n \"markdownText\": null,\n \"additionalDetails\": {\n \"name\": \"Gaddafi Stadium\",\n \"address\": \"Hafeez Kardar Road\",\n \"url\": null\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"f6d55d4f-7de2-45f7-b3ba-a8b43f3fb197"},{"name":"Send InteractiveMessage","id":"4fdc771e-b5a0-402f-9cd2-5af282f63782","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"9c717c1b-1c46-4d59-b80d-5686d62739b3\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179688000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": \"buttonOne\",\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": \"gBEGkjCGZTFUAglvbzlybx2gFd0\"\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Internet Packages\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","description":"

CimMessage can be use embed the response of WhatsApp interactive messages such as List or Button.\nThe title of the button will be mapped to markdownText filed of CimMessage and postback-id will be mapped to intent field in the CimMessage Header.\nId of the orignal Message will be mapped to providerMessageId field in the CimMessage Header.

\n","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"33a900b7-7e64-4c88-8479-a23d4617a260","name":"Send InteractiveMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"9c717c1b-1c46-4d59-b80d-5686d62739b3\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1652179688000,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": \"buttonOne\",\n \"entities\": null,\n \"channelSession\": null,\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": \"gBEGkjCGZTFUAglvbzlybx2gFd0\"\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Internet Packages\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"4fdc771e-b5a0-402f-9cd2-5af282f63782"},{"name":"WrapUp message","id":"612a37bc-2a59-4f57-af12-683bb81511e5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"id\": \"aba035c8-b9a9-4d9b-ae40-6fc9a9c02c07\",\r\n \"header\": {\r\n \"sender\": null,\r\n \"channelData\": {\r\n \"channelCustomerIdentifier\": \"923086653154\",\r\n \"serviceIdentifier\": \"4930609859535\",\r\n \"requestPriority\": 0,\r\n \"channelTypeCode\": \"whatsapp360\",\r\n \"additionalAttributes\": [\r\n {\r\n \"key\": \"name\",\r\n \"type\": \"String2000\",\r\n \"value\": \"Haroon Ahmed\"\r\n }\r\n ]\r\n },\r\n \"language\": null,\r\n \"timestamp\": 1652074481000,\r\n \"securityInfo\": null,\r\n \"stamps\": null,\r\n \"intent\": null,\r\n \"entities\": null,\r\n \"channelSession\": null,\r\n \"schedulingMetaData\": null,\r\n \"replyToMessageId\": null,\r\n \"providerMessageId\": null\r\n },\r\n \"body\": {\r\n \"type\": \"WRAPUP\",\r\n \"markdownText\": \"\",\r\n \"wrapups\": [\r\n {\r\n \"categoryName\": \"Category1\",\r\n \"value\": \"internet disconnecty\"\r\n },\r\n {\r\n \"categoryName\": \"Category2\",\r\n \"value\": \"plan upgradation\"\r\n }\r\n ],\r\n \"note\": \"optional\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"612a37bc-2a59-4f57-af12-683bb81511e5"},{"name":"Send Call Leg Started","id":"69e5093f-0bd3-4073-8f3e-5b29cdecece1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"\", // required\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\", // required\n \"serviceIdentifier\": \"1218\", // required\n \"additionalAttributes\": [ // Call variables\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1680692114700, // required\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\", // required\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": { // required\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"\",\n \"type\": \"AGENT | IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"\",\n \"reasonCode\": \"INBOUND\",\n \"additionalAttr1\": {},\n \"additionalAttr2\": {}\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"5db70aac-7f0b-4d11-a8f3-3ad5c6475a50","name":"Call Leg Started for IVR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"b72a5bba-46b1-4b53-8fa5-bf7f20331770\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"090078601\",\n \"serviceIdentifier\": \"1218\",\n \"additionalAttributes\": [\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1683282216,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\",\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": {\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"IVR1\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"1234\",\n \"reasonCode\": \"INBOUND\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"69e5093f-0bd3-4073-8f3e-5b29cdecece1"},{"name":"Send Call Leg Ended","id":"5b793968-ec6b-47d7-b4fd-3eed81ba234b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"\", // required\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\", // required\n \"serviceIdentifier\": \"1218\", // required\n \"additionalAttributes\": [ // Call variables\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1680692114700, // required\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_ENDED\", // required\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": { // required\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"\",\n \"type\": \"AGENT | IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"\",\n \"reasonCode\": \"TRANSFER | DIALOG_ENDED\",\n \"additionalAttr1\": {},\n \"additionalAttr2\": {}\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"82f4b7d4-7e34-4bdf-a357-6bd17ea6dd32","name":"Call Leg Ended for IVR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"b72a5bba-46b1-4b53-8fa5-bf7f20331770\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"090078601\",\n \"serviceIdentifier\": \"1218\",\n \"additionalAttributes\": [\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1683282216,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_ENDED\",\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": {\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"IVR1\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"1234\",\n \"reasonCode\": \"TRANSFER\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"5b793968-ec6b-47d7-b4fd-3eed81ba234b"},{"name":"Send Ivr Activity","id":"86d3d7e7-2031-48a0-9cba-ad454ad9f29c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"\", // required\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\", // required\n \"serviceIdentifier\": \"1218\", // required\n \"additionalAttributes\": [ // Call variables\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1680692114700, // required\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"IVR_ACTIVITY\", // required\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": { // required\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"\",\n \"reasonCode\": null,\n \"menu\": \"Main\",\n \"selection\": \"Billing\",\n \"timestamp\": \"1680692114700\",\n \"metadata\": {},\n \"additionalAttr1\": {},\n \"additionalAttr2\": {}\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"d283f39b-9b99-414f-8770-0f9636d9534f","name":"IVR Activty 200 OK","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"b72a5bba-46b1-4b53-8fa5-bf7f20331770\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"090078601\",\n \"serviceIdentifier\": \"1218\",\n \"additionalAttributes\": [\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1683282216,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"IVR_ACTIVITY\",\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": {\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"IVR1\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"VOICE\",\n \"callId\": \"1234\",\n \"leg\": \"1234\",\n \"reasonCode\": null,\n \"menu\": \"Main\",\n \"selection\": \"Billing\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"86d3d7e7-2031-48a0-9cba-ad454ad9f29c"},{"name":"Send Ivr Aggregated Activity","id":"8646b960-72bb-4cfe-beee-15acdb31ebb0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"\", // required\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\", // required\n \"serviceIdentifier\": \"1218\", // required\n \"additionalAttributes\": [ // Call variables\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1680692114700, // required\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"IVR_AGGREGATED_ACTIVITY\", // required\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": { // required\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"IVR_AGGREGATED_ACTIVITY\",\n \"callId\": \"1234\",\n \"leg\": \"\",\n \"startDirection\": \"INBOUND\",\n \"endDirection\": \"TRANSFER\",\n \"startTime\": \"1680692114700\",\n \"endTime\": \"1680692114700\",\n \"activities\": [{\n \"menu\": \"Main\",\n \"selection\": \"Billing\",\n \"timestamp\": \"1680692114700\",\n \"metadata\": {}\n }],\n \"additionalAttr1\": {},\n \"additionalAttr2\": {}\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{ccm_url}}/message/receive","urlObject":{"path":["message","receive"],"host":["{{ccm_url}}"],"query":[],"variable":[]}},"response":[{"id":"8778615e-c55a-444f-a083-f84fe5f67d92","name":"IVR Aggregated Activty 200 OK","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"b72a5bba-46b1-4b53-8fa5-bf7f20331770\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"090078601\",\n \"serviceIdentifier\": \"1218\",\n \"additionalAttributes\": [\n {\n \"key\": \"callVariable1\",\n \"type\": \"String2000\",\n \"value\": \"42225\"\n },\n {\n \"key\": \"callVariable2\",\n \"type\": \"String2000\",\n \"value\": \"\"\n }\n ]\n },\n \"language\": {},\n \"timestamp\": 1683282216,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"IVR_AGGREGATED_ACTIVITY\",\n \"entities\": {},\n \"schedulingMetaData\": null,\n \"sender\": {\n \"id\": \"f1370ff7-43fa-496e-9966-e64061d35f5c\",\n \"senderName\": \"IVR1\",\n \"type\": \"IVR\",\n \"additionalDetail\": {}\n }\n },\n \"body\": {\n \"type\": \"IVR_AGGREGATED_ACTIVITY\",\n \"callId\": \"1234\",\n \"leg\": \"4567\",\n \"startDirection\": \"INBOUND\",\n \"endDirection\": \"TRANSFER\",\n \"startTime\": \"2021-04-12T10:16:23.942+00:00\",\n \"endTime\": \"2021-04-12T10:16:23.942+00:00\",\n \"activities\": [{\n \"menu\": \"Main\",\n \"selection\": \"Billing\",\n \"timestamp\": \"2021-04-12T10:16:23.942+00:00\",\n \"metadata\": {}\n }]\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://7cc4fb9c-9091-4521-a92c-c8ed384b7c56.mock.pstmn.io/message/receive"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Transfer-Encoding","value":"chunked","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"8646b960-72bb-4cfe-beee-15acdb31ebb0"}],"id":"3e917ac7-bf4d-4d3c-b8a5-1054ff41577a","description":"

This folder contains APIs related to inbound CIM Messages.

\n","_postman_id":"3e917ac7-bf4d-4d3c-b8a5-1054ff41577a"},{"name":"Out-Bound CIM Messages","item":[{"name":"Send CimPlain Message","id":"192c4715-2185-4b24-961f-3607df74cf15","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive plain text message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"PLAIN\"
markdownText - String - Optional	Contains custom plain text message sent by Agent and routed from CCM to connector Webhook.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"c1e6eabf-d7c7-4ee7-939d-68b533fa73dd","name":"Send CimPlain Message","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:48:01 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"0f4fe81f-7766-4174-b8a6-d56e1633a27a"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAgll86l58qIFbeg\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAgll86l58qIFbeg\"\n}"}],"_postman_id":"192c4715-2185-4b24-961f-3607df74cf15"},{"name":"Send AGENT_RESERVE Notification","id":"5028687a-4a3f-4c5a-8235-21c9fed9d9c7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63da4ab2637b710da6721ad8\",\n \"header\": {\n \"sender\": null,\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1111\",\n \"serviceIdentifier\": \"1222\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"queue\",\n \"type\": \"String100\",\n \"value\": \"Queue One\"\n },\n {\n \"key\": \"queueType\",\n \"type\": \"String100\",\n \"value\": \"NAME\"\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1675250354891,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"63da4ab1637b710da6721a63\",\n \"channel\": {\n \"id\": \"63b6c95f8e87b53ce80ce95e\",\n \"name\": \"EF Web Channel\",\n \"serviceIdentifier\": \"1222\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"63ca69ee798d971c27a8b973\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"63ca69ee798d971c27a8b974\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 150,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"63b6c8818f591e04b2d137b3\",\n \"agentRequestTtl\": 300\n },\n \"botId\": \"63b6c7b5871c6d0207099699\"\n },\n \"channelConnector\": {\n \"id\": \"63b6c8ed8e87b53ce80ce937\",\n \"name\": \"EF Connector\",\n \"channelProviderInterface\": {\n \"id\": \"63b6c8dd8e87b53ce80ce931\",\n \"name\": \"EF Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"63b6c1588e87b53ce80ce917\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-dev.expertflow.com/web-channel-manager/message/receive\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"63b6c8ed8e87b53ce80ce939\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"63b6c1588e87b53ce80ce917\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"63da4ab26ca8bca9f3c45ceb\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"1111\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1111\",\n \"serviceIdentifier\": \"1222\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"queue\",\n \"type\": \"String100\",\n \"value\": \"Queue One\"\n },\n {\n \"key\": \"queueType\",\n \"type\": \"String100\",\n \"value\": \"NAME\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"63da4ab254e96d16c80e7ca8\",\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"NOTIFICATION\",\n \"markdownText\": null,\n \"notificationType\": \"AGENT_RESERVED\",\n \"notificationData\": {\n \"data\": {\n \"task\": {\n \"id\": \"b2b89f43-02e4-4436-9806-d73a30064597\",\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"63f8a3e6df0d0f6473f50327\",\n \"channel\": {\n \"id\": \"63f78e17df0d0f6473f48395\",\n \"name\": \"EF-Switch Voice\",\n \"serviceIdentifier\": \"4323\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"63f8a386df0d0f6473f502f7\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"63f8a386df0d0f6473f502f8\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 100,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"63f8a371813b77539fa94275\",\n \"agentRequestTtl\": 100\n },\n \"botId\": \"63f5a7e3e616092d936d0a6e\"\n },\n \"channelConnector\": {\n \"id\": \"63f5a77fdf0d0f6473f32cf4\",\n \"name\": \"Voice Connector\",\n \"channelProviderInterface\": {\n \"id\": \"63f5a750df0d0f6473f32cf2\",\n \"name\": \"Voice Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"63f5957cdf0d0f6473f32cee\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"63f5a77fdf0d0f6473f32cf6\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"63f5957cdf0d0f6473f32cee\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n },\n \"customer\": {\n \"_id\": \"63f8a3e663a1fa094ada6876\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"voice\": [\n \"3\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"3\",\n \"serviceIdentifier\": \"4323\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"queue\",\n \"type\": \"String100\",\n \"value\": \"Voice Queue\"\n },\n {\n \"key\": \"queueType\",\n \"type\": \"String100\",\n \"value\": \"NAME\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"63f8a3e64e57c96a2453f5f5\",\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n },\n \"mrd\": {\n \"id\": \"6298b744b777de61844f616b\",\n \"name\": \"VOICE\",\n \"description\": \"Standard voice MRD\",\n \"interruptible\": true,\n \"maxRequests\": 1,\n \"managedByRe\": false\n },\n \"queue\": {\n \"id\": \"63f8a371813b77539fa94275\",\n \"name\": \"Voice Queue\"\n },\n \"priority\": 1,\n \"state\": {\n \"name\": \"RESERVED\",\n \"reasonCode\": null\n },\n \"type\": {\n \"direction\": \"INBOUND\",\n \"mode\": \"QUEUE\",\n \"metadata\": {\n \"offerToAgent\": false\n }\n },\n \"assignedTo\": \"81017822-3dc1-43ef-a895-474251eccd86\",\n \"enqueueTime\": 1677239270814,\n \"answerTime\": null,\n \"handleTime\": 0\n },\n \"ccUser\": {\n \"participantType\": \"CCUser\",\n \"id\": \"4b0f5e56-699e-4659-8fe5-2bf453cfcb80\",\n \"keycloakUser\": {\n \"id\": \"4b0f5e56-699e-4659-8fe5-2bf453cfcb80\",\n \"firstName\": \"Raza\",\n \"lastName\": \"Elahi\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\",\n \"supervisor\"\n ],\n \"username\": \"raza\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"b382ef18-46fd-4040-9bbe-68013ce5cc30\",\n \"rsname\": \"leave-chat\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"78b1e6ee-c297-4536-b60a-e4afa755ab76\",\n \"rsname\": \"customer-list\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"36a57b23-66fd-4b1a-81ac-b812867b85ec\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"57c5d076-4090-43df-9117-775d21474c62\",\n \"rsname\": \"start-conversation\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"7ef8836c-7afd-4602-8289-eae92acca295\",\n \"rsname\": \"supervisor-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"937c600f-1df4-47dc-b901-a0893adcdd6a\",\n \"rsname\": \"customer-conversation-view\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"fa41a39a-532b-4c28-9198-1218f36b8f03\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\"\n },\n \"associatedRoutingAttributes\": [\n {\n \"routingAttribute\": {\n \"id\": \"63be71c1c9896012050022ac\",\n \"name\": \"WhatsApp\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n },\n {\n \"routingAttribute\": {\n \"id\": \"63b6c7ef8f591e04b2d137b2\",\n \"name\": \"English\",\n \"description\": \"English\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"associatedMrds\": [\n {\n \"mrdId\": \"63c7bdaa3f71ca10e7fe3a7b\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"63bc25f933ab1f7fff9fedc6\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"63be643dc989601205002279\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"63be71cec9896012050022ad\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"63bbb9f9c63de36f971f8c49\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"6298b744b777de61844f616b\",\n \"maxAgentTasks\": 1\n },\n {\n \"mrdId\": \"6305de07166ba1099d11d8e6\",\n \"maxAgentTasks\": 5\n }\n ]\n }\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive plain text message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"PLAIN\"
markdownText - String - Optional	Contains custom plain text message sent by Agent and routed from CCM to connector Webhook.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"6baa6b28-8d34-4767-9e2c-0bd28eade4d5","name":"Send CimPlain Message","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:48:01 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"0f4fe81f-7766-4174-b8a6-d56e1633a27a"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAgll86l58qIFbeg\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAgll86l58qIFbeg\"\n}"}],"_postman_id":"5028687a-4a3f-4c5a-8235-21c9fed9d9c7"},{"name":"Send CimImageMessage","id":"682f50cb-01a6-42e3-98d6-e9b287e11659","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"IMAGE\",\n \"markdownText\": \"\",\n \"caption\": \"Here is the list of our available internet packages.\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=6d135bc6-a7e2-4720-9690-316bd2801bb2_ptcl_internet_packages.png\",\n \"mimeType\": \"image/png\",\n \"size\": 4013815\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive an image as a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"IMAGE\"
caption - String - Optional	contains caption specified by Agent for the image.
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"image/jpeg\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"5016e9ab-a504-4bc9-aa88-6bb5185ed55f","name":"Send CimImageMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n 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\"gBEGkjCGZTFUAgn0_kKakAQgvLg\"\n}"}],"_postman_id":"682f50cb-01a6-42e3-98d6-e9b287e11659"},{"name":"CimVideoMessage","id":"56c0b595-c947-47d5-9595-2f0cda17127c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": 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\"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"VIDEO\",\n \"markdownText\": \"\",\n \"caption\": \"Hello\",\n \"attachment\": {\n \"mediaUrl\": \"https://qatw.expertflow.com/file-engine/api/downloadFileStream?filename=dabe66c8-0671-4ec2-ac07-8b375f626135\",\n \"type\": \"\",\n \"size\": 60184\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive a video message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"VIDEO\"
caption - String - Optional	contains caption specified by Agent for the video
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"video/mp4\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.

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}\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"VIDEO\",\n \"markdownText\": \"\",\n \"caption\": \"Hello\",\n \"attachment\": {\n \"mediaUrl\": \"https://qatw.expertflow.com/file-engine/api/downloadFileStream?filename=dabe66c8-0671-4ec2-ac07-8b375f626135\",\n \"type\": \"\",\n \"size\": 60184\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:53:00 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Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FILE\",\n \"markdownText\": \"\",\n \"caption\": \"Here is the copy of your PTCL bill\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=6d188c53-27d0-4696-9b75-49402fa11b55_ptcl-bill.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 79185\n },\n \"additionalDetails\": {\n \"fileName\": \"Customer-1-ptcl-bill\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive file as a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"FILE\"
caption - String - Optional	contains caption specified by Agent for the file
attachment - Object: mediaUrl - URL - Req thumbnail - Image - Op mimeType - String - Req size - Numeric - Req	Contains media object attachment details: mediaUrl = \"http://...\" thumbnail = \"\" mimeType = \"application/pdf\" size = \"1024\"
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as timedate object values or file name can be passed.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"7afe3c80-7650-4980-8eeb-df9061fe4bd1","name":"CimFileMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FILE\",\n \"markdownText\": \"\",\n \"caption\": \"Here is the copy of your PTCL bill\",\n \"attachment\": {\n \"mediaUrl\": \"https://cim.expertflow.com/file-engine/api/downloadFileStream?filename=6d188c53-27d0-4696-9b75-49402fa11b55_ptcl-bill.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 79185\n },\n \"additionalDetails\": {\n \"fileName\": \"Customer-1-ptcl-bill\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:53:53 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"355abe18-d3cd-41b5-94ea-72273e4f3495"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAgk-06UJv2kTw10\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAgk-06UJv2kTw10\"\n}"}],"_postman_id":"e0e33272-f131-4f12-9dc0-2eca6f415eda"},{"name":"Send CimUrlMessage","id":"358d3d3c-7cdd-42c4-af27-d24be07a4a0a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"URL\",\n \"markdownText\": \"You can download our Android app from this link.\",\n \"mediaUrl\": \"https://play.google.com/store/apps/details?id=com.ptcl_app.main&hl=en\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive URL as a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"URL\"
markdownText - String - Optional	Contains custom plain text message sent by Agent and routed from CCM to connector Webhook.
mediaURL	URL

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"761ddca1-ac61-4608-9075-35ad2d95953b","name":"Send CimUrlMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"URL\",\n \"markdownText\": \"You can download our Android app from this link.\",\n \"mediaUrl\": \"https://play.google.com/store/apps/details?id=com.ptcl_app.main&hl=en\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:54:45 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"dbe6d464-5272-4c77-9076-a61a565aac9d"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAgmas_ylzjzA0h4\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAgmas_ylzjzA0h4\"\n}"}],"_postman_id":"358d3d3c-7cdd-42c4-af27-d24be07a4a0a"},{"name":"Send CimLocationMessage","id":"4d414a39-e2cd-4e72-8045-bb015395843e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"LOCATION\",\n \"markdownText\": \"\",\n \"location\": {\n \"latitude\": 31.5605116,\n \"longitude\": 74.3283623\n },\n \"additionalDetails\": {\n \"name\": \"PTCL Head office & Central Exchange\",\n \"address\": \"\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive a location message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"LOCATION\"
location - Numeric - Required	Location contains parameters: - Latitude - Required = 31.51335334777832 - Longitude - Required = 74.3333969116211
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as name, address, url can be passed.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"a1cd41c9-be42-4c31-8dee-8aef48e67712","name":"Send CimLocationMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"LOCATION\",\n \"markdownText\": \"\",\n \"location\": {\n \"latitude\": 31.5605116,\n \"longitude\": 74.3283623\n },\n \"additionalDetails\": {\n \"name\": \"PTCL Head office & Central Exchange\",\n \"address\": \"\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:55:40 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"945ec3e4-b942-4817-9d62-cd427ab7a178"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAgkcR87VvWvzLTU\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAgkcR87VvWvzLTU\"\n}"}],"_postman_id":"4d414a39-e2cd-4e72-8045-bb015395843e"},{"name":"Send CimStickerMessage","id":"903295ce-9fb0-4403-b246-5bfa282170d5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"STICKER\",\n \"markdownText\": \"Hello from Expertflow\",\n \"mediaUrl\": \"https://qatw.expertflow.com/file-engine/api/downloadFileStream?filename=4751ab29-56fb-492c-81ec-23a7907b7024\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive a sticker message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"STICKER\"
mediaUrl - URL - Req	Contains media object URL: mediaUrl = \"http://...\"
stickerId - numeric - Req	contains ID of the sticker as provided by the channel.
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as: - timedate object - metadata: - emojis - contains available emojis

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"c394b2db-e322-4182-b50e-9387b1653222","name":"Send CimStickerMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"STICKER\",\n \"markdownText\": \"Hello from Expertflow\",\n \"mediaUrl\": \"https://qatw.expertflow.com/file-engine/api/downloadFileStream?filename=4751ab29-56fb-492c-81ec-23a7907b7024\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:56:31 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\"gBEGkjCGZTFUAgkEB9wFuOOk95o\"\n}"}],"_postman_id":"903295ce-9fb0-4403-b246-5bfa282170d5"},{"name":"Send CimContactMessage","id":"320a8fe8-a7be-4447-8391-e2c890ed9889","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"CONTACT\",\n \"contacts\": [\n {\n \"name\": {\n \"formattedName\": \"John Smith\",\n \"additionalNameDetails\": {\n \"first_name\": \"John\",\n \"last_name\": \"Smith\"\n }\n },\n \"phones\": [\n {\n \"phone\": \"+92 (331) 218-1218\",\n \"additionalPhoneDetails\": {\n \"type\": \"OFFICE\",\n \"wa_id\": \"192405551234\"\n }\n },\n {\n \"phone\": \"+1 (650) 555-1234\",\n \"additionalPhoneDetails\": {\n \"type\": \"WORK\",\n \"wa_id\": \"192405551234\"\n }\n }\n ],\n \"additionalContactDetails\": {\n \"addresses\": [\n {\n \"city\": \"Menlo Park\",\n \"country\": \"United States\",\n \"country_code\": \"us\",\n \"state\": \"CA\",\n \"street\": \"1 Hacker Way\",\n \"type\": \"HOME\",\n \"zip\": \"94025\"\n },\n {\n \"city\": \"Menlo Park\",\n \"country\": \"United States\",\n \"country_code\": \"us\",\n \"state\": \"CA\",\n \"street\": \"200 Jefferson Dr\",\n \"type\": \"WORK\",\n \"zip\": \"94025\"\n }\n ],\n \"birthday\": \"2012-08-18\",\n \"emails\": [\n {\n \"email\": \"test@fb.com\",\n \"type\": \"WORK\"\n },\n {\n \"email\": \"test@whatsapp.com\",\n \"type\": \"WORK\"\n }\n ],\n \"name\": {\n \"first_name\": \"John\",\n \"formatted_name\": \"John Smith\",\n \"last_name\": \"Smith\"\n },\n \"org\": {\n \"company\": \"WhatsApp\",\n \"department\": \"Design\",\n \"title\": \"Manager\"\n },\n \"phones\": [\n {\n \"phone\": \"+1 (940) 555-1234\",\n \"type\": \"HOME\"\n },\n {\n \"phone\": \"+1 (650) 555-1234\",\n \"type\": \"WORK\",\n \"wa_id\": \"16505551234\"\n }\n ],\n \"urls\": [\n {\n \"url\": \"https://www.facebook.com\",\n \"type\": \"WORK\"\n }\n ]\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive contact in a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"CONTACT\"
markdownText - String - Optional	contains custom plain text sent by Agent.
additionalDetails - String - Optional	Additional details such as timedate object values can be passed.
contacts:	Contacts contains parameters such as name, phone and additional details.
contacts: name - String - Required	Contains information about the name. Query Parameters: [Req]formattedName=\"someName\" [Opt]addtionalNameDetails (first_name,last_name,middle_name,name_suffix,name_prefix)
contacts: phone - String - Required	Contains phone number information. Query Parameters: [Req]phone=\"+923xxxx\" [Opt]addtionalPhoneDetails (type = \"CELL\", wa_id)
contacts: addtionalContactDetails - String - Optional	Query Parameters: - addresses=(street,city,state,zip,country,country_code,type) - emails=(email, type) - org= (company,department,title) - urls=(url,type) - ims=(service,userId) - birthday=\"yy-mm-dd\"

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"8b12b04d-96e8-4709-96c4-7b29eac21930","name":"Send CimContactMessage","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"CONTACT\",\n \"contacts\": [\n {\n \"name\": {\n \"formattedName\": \"John Smith\",\n \"additionalNameDetails\": {\n \"first_name\": \"John\",\n \"last_name\": \"Smith\"\n }\n },\n \"phones\": [\n {\n \"phone\": \"+92 (331) 218-1218\",\n \"additionalPhoneDetails\": {\n \"type\": \"OFFICE\",\n \"wa_id\": \"192405551234\"\n }\n },\n {\n \"phone\": \"+1 (650) 555-1234\",\n \"additionalPhoneDetails\": {\n \"type\": \"WORK\",\n \"wa_id\": \"192405551234\"\n }\n }\n ],\n \"additionalContactDetails\": {\n \"addresses\": [\n {\n \"city\": \"Menlo Park\",\n \"country\": \"United States\",\n \"country_code\": \"us\",\n \"state\": \"CA\",\n \"street\": \"1 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}\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 12:58:46 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"2a1f55ef-58e2-4a2d-b489-c6ffb887ded9"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": 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\"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"CONTACT\",\n \"contacts\": [\n {\n \"name\": {\n \"formattedName\": \"John Smith\",\n \"additionalNameDetails\": {\n \"first_name\": \"John\",\n \"last_name\": \"Smith\"\n }\n },\n \"phones\": [\n {\n \"phone\": \"+92 (331) 218-1218\",\n \"additionalPhoneDetails\": {\n \"type\": \"OFFICE\",\n \"wa_id\": \"192405551234\"\n }\n },\n {\n \"phone\": \"+1 (650) 555-1234\",\n \"additionalPhoneDetails\": {\n \"type\": \"WORK\",\n \"wa_id\": \"192405551234\"\n }\n }\n ],\n \"additionalContactDetails\": {\n \"addresses\": [\n {\n \"city\": \"Menlo Park\",\n \"country\": \"United States\",\n \"country_code\": \"us\",\n \"state\": \"CA\",\n \"street\": \"1 Hacker Way\",\n \"type\": \"HOME\",\n \"zip\": \"94025\"\n },\n {\n \"city\": \"Menlo Park\",\n \"country\": \"United States\",\n \"country_code\": \"us\",\n \"state\": \"CA\",\n \"street\": \"200 Jefferson Dr\",\n \"type\": \"WORK\",\n \"zip\": \"94025\"\n }\n ],\n \"birthday\": \"2012-08-18\",\n \"emails\": [\n {\n \"email\": \"test@fb.com\",\n \"type\": \"WORK\"\n },\n {\n \"email\": \"test@whatsapp.com\",\n \"type\": \"WORK\"\n }\n ],\n \"name\": {\n \"first_name\": \"John\",\n \"formatted_name\": \"John Smith\",\n \"last_name\": \"Smith\"\n },\n \"org\": {\n \"company\": \"WhatsApp\",\n \"department\": \"Design\",\n \"title\": \"Manager\"\n },\n \"phones\": [\n {\n \"phone\": \"+1 (940) 555-1234\",\n \"type\": \"HOME\"\n },\n {\n \"phone\": \"+1 (650) 555-1234\",\n \"type\": \"WORK\",\n \"wa_id\": 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\"gBEGkjCGZTFUAgmYpNRCCf62rwY\"\n}"}],"_postman_id":"320a8fe8-a7be-4447-8391-e2c890ed9889"},{"name":"Send CimButtonMessage (Quick Replies)","id":"86827809-d832-4a8e-a107-f3cf8069c595","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n 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\"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon 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Endpoints

POST/message

This API allows you to receive options as buttons in a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"BUTTON\"
markdownText - String - Optional	contains custom plain text sent by Agent.
buttonMessageType - String - Required	Value=\"Quick_Replies\"
buttons - List - Required	More than one button can be added. Query Parameters: - Title - String - Label of the button - Type - String - Type of the button. Can be user defined. - payload
additionalDetails - String - Optional	Additional details such head, body, footer etc.

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\"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n 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null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"BUTTON\",\n \"markdownText\": \"Hi\",\n \"buttonMessageType\": \"BUTTON\",\n \"additionalDetails\": {\n \"interactive\": {\n \"type\": \"list\",\n \"button\": \"Main Menue\",\n \"header\": {\n \"type\": \"text\",\n \"text\": \"

\"\n },\n \"body\": {\n \"text\": \"\"\n },\n \"footer\": {\n \"text\": \"

\"\n }\n }\n },\n \"buttons\": [\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"dea84e28-15d1-4bbf-a91b-4cc75fcc340f\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"menue 1\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"983aa7d2-3669-45dc-b927-de217f04b361\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 2,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 2\",\n \"payload\": \"58d74ca3-eece-4e4a-a629-70348ba4f97b\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive","description":"

Endpoints

POST/message

This API allows you to receive options as buttons in a message from Customer Channel Manager (CCM).

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
type - String - Required	Value = \"BUTTON\"
markdownText - String - Optional	contains custom plain text sent by Agent.
buttonMessageType - String - Required	Value=\"Quick_Replies\"
buttons - List - Required	More than one button can be added. Query Parameters: - Title - String - Label of the button - Type - String - Type of the button. Can be user defined. - payload
additionalDetails - String - Optional	Additional details such head, body, footer etc.

","urlObject":{"path":["ccm-msg","receive"],"host":["{{360-connector_url}}"],"query":[],"variable":[]}},"response":[{"id":"c2cfe940-5982-4b35-8608-ae182cb2df80","name":"Send CimButtonMessage(type LIST)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"BUTTON\",\n \"markdownText\": \"Hi\",\n \"buttonMessageType\": \"BUTTON\",\n \"additionalDetails\": {\n \"interactive\": {\n \"type\": \"list\",\n \"button\": \"Main Menue\",\n \"header\": {\n \"type\": \"text\",\n \"text\": \"

\"\n },\n \"body\": {\n \"text\": \"\"\n },\n \"footer\": {\n \"text\": \"

\"\n }\n }\n },\n \"buttons\": [\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"8ed31252-5099-436d-9bbf-3c5dcd91d6ef\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"menue 1\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"3c8d0c94-0706-4bb8-89de-a5ba05174028\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 2,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 2\",\n \"payload\": \"c0d4097d-ef19-45d3-ba31-feb225acd7ef\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 13:05:19 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"15b26a76-30dc-4dec-81a7-71b5830e9bc4"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 200,\n \"message\": \"OK\",\n \"description\": \"{\\\"meta\\\":{\\\"api_status\\\":\\\"stable\\\",\\\"version\\\":\\\"2.39.4\\\"},\\\"messages\\\":[{\\\"id\\\":\\\"gBEGkjCGZTFUAglHONZ2tKyjrt0\\\"}],\\\"contacts\\\":[{\\\"input\\\":\\\"923086653154\\\",\\\"wa_id\\\":\\\"923086653154\\\"}]}\",\n \"messageId\": \"gBEGkjCGZTFUAglHONZ2tKyjrt0\"\n}"},{"id":"349b4321-ee62-4f2c-8fb2-bf91eaf385a5","name":"Send CimButtonMessage ( Section Limit 10)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"ConversationMonitor\",\n \"id\": \"d0192521-dcd1-4061-8e21-3c47d048ca95\",\n \"displayName\": \"Conversation Monitor: d0192521-dcd1-4061-8e21-3c47d048ca95\"\n },\n \"id\": \"ba515ef9-a0a4-4e26-8800-69b715412ea0\",\n \"joiningTime\": 1654519502631,\n \"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n },\n \"channelData\": null,\n \"language\": null,\n \"timestamp\": 1654519503071,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"c6576ec4-50b8-4bc1-abab-751cc4c0f57a\",\n \"channel\": {\n \"id\": \"628f895bb46e6c3f300d767f\",\n \"name\": \"360dialog Sandbox\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"ade7787b-4a5e-412c-8cdc-14c9ea98bfb5\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"13baf29d-20a4-40f1-af3b-e81458077694\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 20,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"628cacd1288c9500315bcf3b\",\n \"agentRequestTtl\": 60\n },\n \"botId\": \"b6cb130d-8dda-4547-9dbb-729a7e2cbffb\"\n },\n \"channelConnector\": {\n \"id\": \"628f88adb46e6c3f300d766a\",\n \"name\": \"360Dialog Sandbox\",\n \"channelProviderInterface\": {\n \"id\": \"628f8840b46e6c3f300d765d\",\n \"name\": \"360Dialog Sandbox\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n ],\n \"providerWebhook\": \"https://presales-cim.expertflow.com/360connector/ccm-msg/receive\",\n \"channelProviderConfigSchema\": [\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"HOST-URL\",\n \"label\": \"HOST-URL\",\n \"valueType\": \"String100\"\n },\n {\n \"attributeType\": \"INPUT\",\n \"categoryOptions\": null,\n \"isRequired\": true,\n \"helpText\": \"\",\n \"key\": \"API-KEY\",\n \"label\": \"API-KEY\",\n \"valueType\": \"String100\"\n }\n ]\n },\n \"channelProviderConfigs\": [\n {\n \"key\": \"HOST-URL\",\n \"type\": \"String100\",\n \"value\": \"https://waba-sandbox.360dialog.io\"\n },\n {\n \"key\": \"API-KEY\",\n \"type\": \"String100\",\n \"value\": \"WcAzdJ_sandbox\"\n }\n ],\n \"tenant\": {\n \"id\": \"ff4dcb16-8bc5-4118-896a-7d9d357e7b93\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"628caa2e4a5d893b507dd0f4\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": \"628f6a9d855c26502dbc6aaa\"\n }\n },\n \"customer\": {\n \"_id\": \"6294a11b6d2172cd50d6635b\",\n \"firstName\": \"haroon\",\n \"phoneNumber\": [\n \"\",\n \"923086653154\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"web\": [\n \"\",\n \"100\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"whatsapp360\",\n \"additionalAttributes\": [\n {\n \"key\": \"name\",\n \"type\": \"String2000\",\n \"value\": \"Haroon Ahmed\"\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"19890510-4b83-45fe-b1bb-b613fb3384be\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"schedulingMetaData\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"BUTTON\",\n \"markdownText\": \"Hi\",\n \"buttonMessageType\": \"BUTTON\",\n \"additionalDetails\": {\n \"interactive\": {\n \"type\": \"list\",\n \"button\": \"Main Menue\",\n \"header\": {\n \"type\": \"text\",\n \"text\": \"

\"\n },\n \"body\": {\n \"text\": \"\"\n },\n \"footer\": {\n \"text\": \"

\"\n }\n }\n },\n \"buttons\": [\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"d83479fe-5aff-46b4-8ba1-381e082ae260\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 15,\n \"sectionTitle\": \"menue 1\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 1\",\n \"payload\": \"f7d9df36-fdcb-46cc-94dd-33270d798e86\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 2,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n },\n {\n \"type\": \"String\",\n \"title\": \"Button 2\",\n \"payload\": \"5fd322ea-5a6e-4897-8ae2-0409c38355d5\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"menue 2\",\n \"description\": \"this is description\"\n }\n }\n ]\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{360-connector_url}}/ccm-msg/receive"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 13:06:44 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"6c4497dd-6340-4775-8116-589ca2ea49bb"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 400,\n \"message\": \"BAD_REQUEST\",\n \"description\": \"Section No cannot be greater than 10\",\n \"messageId\": null\n}"}],"_postman_id":"f129e3c3-4eaa-40d8-8062-e48728b9734c"}],"id":"a8792cd5-5714-44c9-a5c1-2dbfce7d0d18","description":"

StartFragment

This folder contains APIs related to outbound CIM Messages.

EndFragme

\n","_postman_id":"a8792cd5-5714-44c9-a5c1-2dbfce7d0d18"}],"id":"6644e840-95a1-4002-bf8b-965ab07e0c7e","_postman_id":"6644e840-95a1-4002-bf8b-965ab07e0c7e","description":""},{"name":"Channel Session Controller","item":[{"name":"Channel Session","id":"b802ea3c-610a-4463-8b9c-571f2e6ca20c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"channelData\": {\n \"serviceIdentifier\": \"+14155238886\",\n \"channelCustomerIdentifier\": \"03037441183\",\n \"channelTypeCode\": \"VOICE\"\n },\n \"language\": {},\n \"timestamp\": \"\",\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"START_VOICE\",\n \"entities\": {},\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"type\": \"VOICE\"\n 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This folder contains APIs for reciving messages onto the channel connector from CCM.

\n","urlObject":{"path":["message",""],"host":["{{ccm_url}}"],"query":[{"key":"customerChannelIdentifier","value":"4789"},{"key":"serviceIdentifier","value":"1218"},{"key":"conversationId","value":"25f758c4-c361-4260-aa28-b94760b46fd0"}],"variable":[]}},"response":[{"id":"a5aedc7b-5b96-4e6b-9f8d-0b133b9d5f8b","name":"Get Channel Messages ","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{ccm_url}}/message/?customerChannelIdentifier=4789&serviceIdentifier=1218&conversationId=25f758c4-c361-4260-aa28-b94760b46fd0","host":["{{ccm_url}}"],"path":["message",""],"query":[{"key":"customerChannelIdentifier","value":"4789"},{"key":"serviceIdentifier","value":"1218","type":"text"},{"key":"conversationId","value":"25f758c4-c361-4260-aa28-b94760b46fd0"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 09:02:43 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"63f7508c4e57c96a244eea4e\",\n \"header\": {\n \"sender\": {\n \"id\": \"38327e73-4a21-4ad4-a958-a6385c8636aa\",\n \"type\": \"BOT\",\n \"senderName\": \"CONVERSATION_MONITOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.2439900446273675,\n \"formId\": 0.8120648675038826,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"555\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-02-23T11:39:56.568Z\"\n }\n }\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1677152396876,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hey! this is sparrow from ExpertFlow. How may i help you today?\"\n }\n },\n {\n \"id\": \"cd13e140-b36e-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152398676,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"hi\"\n }\n },\n {\n \"id\": \"63f7508ee616092d936f47bd\",\n \"header\": {\n \"sender\": {\n \"id\": \"63f5a7e3e616092d936d0a6e\",\n \"type\": \"BOT\",\n \"senderName\": \"EF-Bot\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152398767,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"BUTTON\",\n \"buttonMessageType\": \"BUTTON\",\n \"markdownText\": null,\n \"additionalDetails\": {\n \"interactive\": {\n \"type\": \"list\",\n \"button\": \"Main Menu\",\n \"header\": {\n \"type\": \"text\",\n \"text\": \"Welcome to PTCL!\"\n },\n \"body\": {\n \"text\": \"How may I help you today? To begin, please tap Main Menu and choose from one of the following options.\"\n }\n }\n },\n \"buttons\": [\n {\n \"title\": \"Internet Packages\",\n \"payload\": \"buttonOne\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Download Android App\",\n \"payload\": \"buttonTwo\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Duplicate Bill\",\n \"payload\": \"buttonThree\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"SmartTv App Config Video\",\n \"payload\": \"buttonFour\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"WhatsApp Contact number\",\n \"payload\": \"buttonFive\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Head Office Location\",\n \"payload\": \"buttonSix\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Talk to a human agent\",\n \"payload\": \"buttonSeven\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n }\n ]\n }\n },\n {\n \"id\": \"cfe26a90-b36e-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152403385,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"buttonSeven\",\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": \"63f7508ee616092d936f47bd\",\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Talk to a human agent\"\n }\n },\n {\n \"id\": \"0442fda0-c55a-48f5-94c1-1e03bd63aac4\",\n \"header\": {\n \"sender\": {\n \"id\": \"9989fd18-1cef-411a-bacd-cdd3f481de4c\",\n \"type\": \"AGENT\",\n \"senderName\": \"haroon\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.2439900446273675,\n \"formId\": 0.8120648675038826,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"555\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-02-23T11:39:56.568Z\"\n }\n }\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1677152427837,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi, How may I help you?\"\n }\n },\n {\n \"id\": \"ec737f00-b36e-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152451312,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"I wanted to know about CIM\"\n }\n },\n {\n \"id\": \"f7456c90-b36e-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152469465,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"cim\"\n }\n },\n {\n \"id\": \"77ed7363-f6c7-4d7e-8b9d-bc41ef360258\",\n \"header\": {\n \"sender\": {\n \"id\": \"9989fd18-1cef-411a-bacd-cdd3f481de4c\",\n \"type\": \"AGENT\",\n \"senderName\": \"haroon\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.2439900446273675,\n \"formId\": 0.8120648675038826,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"555\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-02-23T11:39:56.568Z\"\n }\n }\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1677152480648,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"*Customer Interaction Manager* (CIM) is a customer data platform (CDP), storing customer profiles with identities such as phone numbers, chat and browser IDâs. It tracks customer journeys across all channels (voice, chat, web) with an emphasis on real-time communication.\"\n }\n },\n {\n \"id\": \"01012f30-b36f-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152485795,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"thanks\"\n }\n },\n {\n \"id\": \"cb9b4d83-7f26-465e-aed4-f4b8b5be90a7\",\n \"header\": {\n \"sender\": {\n \"id\": \"9989fd18-1cef-411a-bacd-cdd3f481de4c\",\n \"type\": \"AGENT\",\n \"senderName\": \"haroon\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.2439900446273675,\n \"formId\": 0.8120648675038826,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"555\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-02-23T11:39:56.568Z\"\n }\n }\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1677152497577,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"you are most welcome\"\n }\n },\n {\n \"id\": \"0a8ce120-b36f-11ed-8892-71c2ecec92c9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677152501810,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"bye\"\n }\n },\n {\n \"id\": \"7acfde09-6e53-4d4f-84f2-fb0014c7a98b\",\n \"header\": {\n \"sender\": {\n \"id\": \"9989fd18-1cef-411a-bacd-cdd3f481de4c\",\n \"type\": \"AGENT\",\n \"senderName\": \"haroon\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"555\",\n \"serviceIdentifier\": \"725\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.2439900446273675,\n \"formId\": 0.8120648675038826,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"555\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-02-23T11:39:56.568Z\"\n }\n }\n }\n ]\n },\n \"language\": null,\n \"timestamp\": 1677152509814,\n \"securityInfo\": null,\n \"stamps\": null,\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"63f7508cdf0d0f6473f4043c\",\n \"conversationId\": \"63f7508c4e57c96a244ee951\",\n \"customer\": {\n \"_id\": \"63f74b3863a1fab8dada64e1\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"555\"\n ]\n },\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"have a good day\"\n }\n }\n]"}],"_postman_id":"79b191be-265b-494f-81c0-5336e9bc8632"}],"id":"5c497463-7549-44aa-abfd-5276255be15a","description":"

This folder covers all APIs exposed by Channel Manager for setting up a channel session and for messages exchange between channel connector and Expertflow CX.

\n","_postman_id":"5c497463-7549-44aa-abfd-5276255be15a"},{"name":"CX Customers","item":[{"name":"CIM Customer Enhancements","item":[{"name":"Filters","item":[{"name":"createFilter","id":"0f4c9802-53cb-4abf-89b3-9b7d7a2616c3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"mutation CreateFilter {\r\n createFilter(\r\n filterName: \"PTCL customers\"\r\n filterQueryString: \"\"\"\r\n { \"or\": [\r\n { \"firstName\": { \"equalTo\": \"test\" } },\r\n { \"and\": [\r\n { \"firstName\": { \"contains\": \"faraz\" }},\r\n { \"labels\": { \"equalTo\": \"PTCL\" }}\r\n ]\r\n },\r\n { \"phoneNumber\": { \"startsWith\": \"123\" }}\r\n ]\r\n }\r\n \"\"\"\r\n ) {\r\n _id\r\n filterName\r\n filterQuery\r\n createdAt\r\n updatedAt\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/filter","urlObject":{"protocol":"https","path":["cim-customer","filter"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"a5b755b0-eb4b-4e66-aa4e-ec823584e4af","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:47:31 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"createFilter\": {\n \"_id\": \"6719c362eebbb67a40fd90e3\",\n \"filterName\": \"New Years customers\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"test\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"PTCL\"\n }\n }\n ]\n },\n {\n \"phoneNumber\": {\n \"startsWith\": \"123\"\n }\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:47:46.171Z\",\n \"updatedAt\": \"2024-10-24T03:47:46.171Z\"\n }\n }\n}"},{"id":"75ca2651-b80e-4b92-8f70-3e502ad38e79","name":"filterName not Unique","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:50:22 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"Error: ValidationError: filterName: Path `filterName` (New Years customers) is not unique.\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"createFilter\"\n ]\n }\n ],\n \"data\": {\n \"createFilter\": null\n }\n}"},{"id":"f4f7627c-aad1-4cc4-ae46-813fbdffd3f0","name":"invalid operator/Non-Searchable attribute","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:50:54 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"Error: Error: Invalid keys found in filterQuery: wow not searchable\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"createFilter\"\n ]\n }\n ],\n \"data\": {\n \"createFilter\": null\n }\n}"},{"id":"350c7997-e4ca-41c8-9100-c8a09f44accb","name":"inValid Query Syntax","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:52:13 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"SyntaxError: Unexpected token { in JSON at position 64\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"createFilter\"\n ]\n }\n ],\n \"data\": {\n \"createFilter\": null\n }\n}"}],"_postman_id":"0f4c9802-53cb-4abf-89b3-9b7d7a2616c3"},{"name":"updateFilterById","id":"7dae2bfd-6c60-42fa-b645-290c6eb7199f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"mutation UpdateFilterByID {\r\n updateFilterByID(\r\n id: \"6719c362eebbb67a40fd90e3\"\r\n filterName: \"Updated new Testing\"\r\n filterQueryString: \"\"\"\r\n { \"or\": [\r\n { \"firstName\": { \"equalTo\": \"Updated\" } },\r\n { \"and\": [\r\n { \"firstName\": { \"contains\": \"faraz\" }},\r\n { \"labels\": { \"equalTo\": \"Updated\" }}\r\n ]\r\n }\r\n ]\r\n }\r\n \"\"\"\r\n ) {\r\n _id\r\n filterName\r\n filterQuery\r\n createdAt\r\n updatedAt\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/filter","urlObject":{"protocol":"https","path":["cim-customer","filter"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"7c2d7b3c-406e-411d-a9c3-3329e19c570e","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:48:20 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"updateFilterByID\": {\n \"_id\": \"6719c362eebbb67a40fd90e3\",\n \"filterName\": \"Updated new Testing\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"Updated\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"Updated\"\n }\n }\n ]\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:47:46.171Z\",\n \"updatedAt\": \"2024-10-24T03:48:35.101Z\"\n }\n }\n}"},{"id":"e898e9f5-9e24-45a1-b6b8-9c1d293b4740","name":"ID not found","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:48:48 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"CastError: Cast to ObjectId failed for value \\\"6719c362eebbb67a40fde3\\\" (type string) at path \\\"_id\\\" for model \\\"filterSchema\\\"\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"updateFilterByID\"\n ]\n }\n ],\n \"data\": {\n \"updateFilterByID\": null\n }\n}"},{"id":"81f82305-792e-4b6f-9db9-db9b0140ad2d","name":"Invalid Query Syntax","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:49:28 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"SyntaxError: Unexpected token { in JSON at position 32\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"updateFilterByID\"\n ]\n }\n ],\n \"data\": {\n \"updateFilterByID\": null\n }\n}"}],"_postman_id":"7dae2bfd-6c60-42fa-b645-290c6eb7199f"},{"name":"deleteFilterById","id":"dab39bf3-7037-4da8-8edf-eb758592ef6d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"mutation DeleteFilterByID {\r\n deleteFilterByID(id: \"6719c4aceebbb6c0ccfd9101\") {\r\n _id\r\n filterName\r\n filterQuery\r\n createdAt\r\n updatedAt\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/filter","urlObject":{"protocol":"https","path":["cim-customer","filter"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"6a92c333-2fb9-4afe-9d86-60448f940cea","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:59:04 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"deleteFilterByID\": {\n \"_id\": \"6719c4aceebbb6c0ccfd9101\",\n \"filterName\": \"toBeDeleted\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"test\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"PTCL\"\n }\n }\n ]\n },\n {\n \"phoneNumber\": {\n \"startsWith\": \"123\"\n }\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:53:16.332Z\",\n \"updatedAt\": \"2024-10-24T03:53:16.332Z\"\n }\n }\n}"},{"id":"f54d6161-d6fc-404e-ad03-57a95ea2ccde","name":"not Found","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:59:26 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"TypeError: Cannot read properties of null (reading '_id')\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"deleteFilterByID\"\n ]\n }\n ],\n \"data\": {\n \"deleteFilterByID\": null\n }\n}"}],"_postman_id":"dab39bf3-7037-4da8-8edf-eb758592ef6d"},{"name":"getAllFilters","id":"58bf86f7-7bb4-44f6-b6f5-0dd24e274b9f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query GetFilters {\r\n getFilters(limit: 25, offset: 0, sort: \"filterName:desc\") {\r\n docs {\r\n _id\r\n filterName\r\n filterQuery\r\n createdAt\r\n updatedAt\r\n }\r\n totalDocs\r\n limit\r\n offset\r\n totalPages\r\n pagingCounter\r\n hasPrevPage\r\n hasNextPage\r\n prevPage\r\n nextPage\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/filter","urlObject":{"protocol":"https","path":["cim-customer","filter"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"70d06676-58ff-4228-a4c5-10a0ab3956c7","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:53:56 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"getFilters\": {\n \"docs\": [\n {\n \"_id\": \"6719c362eebbb67a40fd90e3\",\n \"filterName\": \"Updated new Testing\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"Updated\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"Updated\"\n }\n }\n ]\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:47:46.171Z\",\n \"updatedAt\": \"2024-10-24T03:50:11.699Z\"\n },\n {\n \"_id\": \"6719c409eebbb6f094fd90f3\",\n \"filterName\": \"New Years customers\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"test\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"PTCL\"\n }\n }\n ]\n },\n {\n \"phoneNumber\": {\n \"startsWith\": \"123\"\n }\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:50:33.361Z\",\n \"updatedAt\": \"2024-10-24T03:50:33.361Z\"\n },\n {\n \"_id\": \"6719c4aceebbb6c0ccfd9101\",\n \"filterName\": \"toBeDeleted\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"test\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"PTCL\"\n }\n }\n ]\n },\n {\n \"phoneNumber\": {\n \"startsWith\": \"123\"\n }\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:53:16.332Z\",\n \"updatedAt\": \"2024-10-24T03:53:16.332Z\"\n },\n {\n \"_id\": \"6719c4d1eebbb6620afd910b\",\n \"filterName\": \"PTCL customers\",\n \"filterQuery\": {\n \"or\": [\n {\n \"firstName\": {\n \"equalTo\": \"test\"\n }\n },\n {\n \"and\": [\n {\n \"firstName\": {\n \"contains\": \"faraz\"\n }\n },\n {\n \"labels\": {\n \"equalTo\": \"PTCL\"\n }\n }\n ]\n },\n {\n \"phoneNumber\": {\n \"startsWith\": \"123\"\n }\n }\n ]\n },\n \"createdAt\": \"2024-10-24T03:53:53.790Z\",\n \"updatedAt\": \"2024-10-24T03:53:53.790Z\"\n }\n ],\n \"totalDocs\": 4,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n }\n }\n}"},{"id":"f11088ec-edc2-4a37-8f5a-a63fe8988e92","name":"invalid attribute in response body","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:54:45 GMT"},{"key":"Content-Type","value":"application/json; 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Did you mean \\\"filterName\\\" or \\\"filterQuery\\\"?\",\n \"locations\": [\n {\n \"line\": 5,\n \"column\": 13\n }\n ]\n }\n ]\n}"}],"_postman_id":"58bf86f7-7bb4-44f6-b6f5-0dd24e274b9f"},{"name":"getFilterByName","id":"eafe68dd-b0fe-483f-9466-91396a4a654b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query GetFilterByName {\r\n getFilterByName(filterName: \"PTCL customers\") {\r\n _id\r\n filterName\r\n filterQuery\r\n createdAt\r\n updatedAt\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/filter","urlObject":{"protocol":"https","path":["cim-customer","filter"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"3ce780e4-418b-4185-99e8-50106731e128","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/filter"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 03:55:43 GMT"},{"key":"Content-Type","value":"application/json; 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charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"TypeError: Cannot read properties of null (reading '_id')\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"getFilterByID\"\n ]\n }\n ],\n \"data\": {\n \"getFilterByID\": null\n }\n}"}],"_postman_id":"b95530e7-0ec9-4f21-8942-68f0c994b706"}],"id":"3479a93a-a212-4cbd-83e4-88c227b0748a","description":"

Filter object requires following:

filterName (Always unique)
\n
FilterQuery (JSON Object)
\n

Supported Operators in filterQuery:

and
\n
or
\n
equalTo
\n
notEqualTo
\n
greaterThan
\n
greaterThanOrEqualTo
\n
lessThan
\n
lessThanOrEqualTo
\n
startsWith
\n
endsWith
\n
contains
\n
notContains
\n
isEmpty
\n
isNotEmpty
\n

Filters impose following constraints on customerSchema attributes:

Only those customerSchema attributes can be used in filterQuery whose \"isSearchAble\" flag is set \"true\"
\n
Once a customerSchema attribute is used in filter (filter is saved), the customerSchema attribute can't be deleted. If client tries to delete the attribute that is in use in filters, there will be bad request error with message saying cannot delete attribute in use in filter.
\n

\n","_postman_id":"3479a93a-a212-4cbd-83e4-88c227b0748a"},{"name":"CustomerSchema","item":[{"name":"Get CustomerSchema","id":"0543453d-4827-47cf-89f9-39c68238425b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev2.expertflow.com/cim-customer/customerSchema","urlObject":{"protocol":"https","path":["cim-customer","customerSchema"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"2efecf39-a826-462d-8ec2-d96481230dc1","name":"Success","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev2.expertflow.com/cim-customer/customerSchema"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:00:55 GMT"},{"key":"Content-Type","value":"application/json; 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\"type\": \"string\",\n \"sortOrder\": 14,\n \"__v\": 0\n}"},{"id":"c217ec5f-57f8-4f10-b380-3a899f2edbe6","name":"searchAble cannot be unset","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"isSearchAble\": false,\r\n \"channelTypes\": [],\r\n \"_id\": \"6719cc32eebbb66777fd914c\",\r\n \"key\": \"mail\",\r\n \"defaultValue\": \"Usman\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeleteAble\": true,\r\n \"isPii\": false,\r\n \"isRequired\": false,\r\n \"label\": \"mail\",\r\n \"length\": 50,\r\n \"type\": \"string\",\r\n \"sortOrder\": 13\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim-dev2.expertflow.com/cim-customer/customerSchema/:id","protocol":"https","host":["cim-dev2","expertflow","com"],"path":["cim-customer","customerSchema",":id"],"variable":[{"key":"id","value":"6719cc32eebbb66777fd914c"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:26:04 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"106"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"86609084-e7b2-4614-b560-a451fd62526a"},{"key":"ETag","value":"W/\"6a-sfXiAi4MQVjQwbltbOP9d/dD71A\""},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"SEARCHABLE_TRUE_CANNOT_BE_SET_TO_FALSE\",\n \"msg\": \"Searchable true cannot be set to false\"\n }\n}"}],"_postman_id":"29f8b543-aae3-4982-9910-b9b7031f36a8"},{"name":"Delete CustomerSchema Attribute","id":"079d3ed7-c42b-47f6-8334-e9330608a205","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"isSearchAble\": true,\r\n \"channelTypes\": [],\r\n \"key\": \"newkey3\",\r\n \"defaultValue\": \"Usman\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeleteAble\": true,\r\n \"isPii\": false,\r\n \"isRequired\": false,\r\n \"label\": \"newkey3\",\r\n \"length\": 50,\r\n \"type\": \"string\",\r\n \"sortOrder\": 14\r\n }","options":{"raw":{"language":"json"}}},"url":"https://cim-dev2.expertflow.com/cim-customer/customerSchema/:id","urlObject":{"protocol":"https","path":["cim-customer","customerSchema",":id"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[{"id":"91fe0470-b28b-4fb8-9506-d9802c06d4af","type":"any","value":"671a408db3980f2b9490ed2a","key":"id"}]}},"response":[{"id":"63dce2a4-e782-4f02-b278-2eafdcc72691","name":"Success","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"isSearchAble\": true,\r\n \"channelTypes\": [],\r\n \"key\": \"newkey3\",\r\n \"defaultValue\": \"Usman\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeleteAble\": true,\r\n \"isPii\": false,\r\n \"isRequired\": false,\r\n \"label\": \"newkey3\",\r\n \"length\": 50,\r\n \"type\": \"string\",\r\n \"sortOrder\": 14\r\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim-dev2.expertflow.com/cim-customer/customerSchema/:id","protocol":"https","host":["cim-dev2","expertflow","com"],"path":["cim-customer","customerSchema",":id"],"variable":[{"key":"id","value":"671a408db3980f2b9490ed2a"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"code\": \"Deleted\",\n \"msg\": \"Customer Schema Attribute Deleted Successfully\"\n}"},{"id":"dbe335d7-602f-4dea-b9c6-d9e29e8289f4","name":"Attribute in use in filters","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"isSearchAble\": true,\r\n \"channelTypes\": [],\r\n \"key\": \"newkey3\",\r\n \"defaultValue\": \"Usman\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeleteAble\": true,\r\n \"isPii\": false,\r\n \"isRequired\": false,\r\n \"label\": \"newkey3\",\r\n \"length\": 50,\r\n \"type\": \"string\",\r\n \"sortOrder\": 14\r\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim-dev2.expertflow.com/cim-customer/customerSchema/:id","protocol":"https","host":["cim-dev2","expertflow","com"],"path":["cim-customer","customerSchema",":id"],"variable":[{"key":"id","value":"671a408db3980f2b9490ed2a"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"ATTRIBUTE_IN_USE_IN_FILTER\",\n \"msg\": \"Attribute in use in filter\"\n }\n}"}],"_postman_id":"079d3ed7-c42b-47f6-8334-e9330608a205"}],"id":"f1a86517-37eb-418d-aac4-b581998a52d7","description":"

new Attribute \"isSearchAble\" is added in customerSchema object with following constraints:

isSearchAble is by default false
\n
isSearchAble once set true cannot be set to false later
\n

\n","_postman_id":"f1a86517-37eb-418d-aac4-b581998a52d7"},{"name":"GetCustomers","item":[{"name":"getCustomerByFilterQuery","id":"e8300c89-24e5-4f1e-b388-e118778a49cc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query GetCustomerByFilterQuery {\r\n getCustomerByFilterQuery(\r\n filterQueryString: \"\"\"\r\n {\r\n \"or\": [\r\n {\"firstName\": { \"equalTo\": \"test\" }},\r\n {\"firstName\": { \"endsWith\": \"789\" }},\r\n {\"phoneNumber\": { \"contains\": \"567\" }}\r\n ]\r\n }\r\n \"\"\"\r\n limit: 25\r\n offset: 0\r\n sort: \"firstName:desc\"\r\n ) {\r\n docs {\r\n _id\r\n firstName\r\n phoneNumber\r\n web\r\n voice\r\n facebook\r\n isAnonymous\r\n labels\r\n twitter\r\n telegram\r\n instagram\r\n viber\r\n }\r\n totalDocs\r\n limit\r\n page\r\n totalPages\r\n pagingCounter\r\n hasPrevPage\r\n hasNextPage\r\n prevPage\r\n nextPage\r\n }\r\n}\r\n","variables":""}},"url":"https://cim-dev2.expertflow.com/cim-customer/v2/customers","urlObject":{"protocol":"https","path":["cim-customer","v2","customers"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"9fee66fb-31d8-446a-bfe5-933d70203158","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/v2/customers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:32:30 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"getCustomerByFilterQuery\": {\n \"docs\": [\n {\n \"_id\": \"671155f381d916a93efdd4cd\",\n \"firstName\": \"Faraz\",\n \"phoneNumber\": [\n \"123456789\"\n ],\n \"web\": [\n \"123456789\"\n ],\n \"voice\": [\n \"123\"\n ],\n \"facebook\": [\n \"\"\n ],\n \"isAnonymous\": false,\n \"labels\": [],\n \"twitter\": [\n \"\"\n ],\n \"telegram\": [\n \"\"\n ],\n \"instagram\": [\n \"\"\n ],\n \"viber\": [\n \"\"\n ]\n },\n {\n \"_id\": \"66e3f3ee90def29ec44d31d5\",\n \"firstName\": \"123456789\",\n \"phoneNumber\": [],\n \"web\": [\n \"123456789\"\n ],\n \"voice\": null,\n \"facebook\": null,\n \"isAnonymous\": true,\n \"labels\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null,\n \"viber\": null\n },\n {\n \"_id\": \"670e1dcb07bfc7db39bf3702\",\n \"firstName\": \"789\",\n \"phoneNumber\": [],\n \"web\": [\n \"789\"\n ],\n \"voice\": null,\n \"facebook\": null,\n \"isAnonymous\": true,\n \"labels\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null,\n \"viber\": null\n },\n {\n \"_id\": \"66e3f3d490def280454d31d1\",\n \"firstName\": \"test\",\n \"phoneNumber\": [],\n \"web\": [\n \"test\"\n ],\n \"voice\": null,\n \"facebook\": null,\n \"isAnonymous\": true,\n \"labels\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null,\n \"viber\": null\n },\n {\n \"_id\": \"670e292d07bfc76295bf370d\",\n \"firstName\": \"test\",\n \"phoneNumber\": [],\n \"web\": [\n \"890\"\n ],\n \"voice\": null,\n \"facebook\": null,\n \"isAnonymous\": true,\n \"labels\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null,\n \"viber\": null\n }\n ],\n \"totalDocs\": 5,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 1,\n \"pagingCounter\": 0,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n }\n }\n}"},{"id":"764e1bcf-88fd-42da-b0db-5c05665c8e1f","name":"customers not Found","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/v2/customers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:33:18 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"getCustomerByFilterQuery\": {\n \"docs\": [],\n \"totalDocs\": 0,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 0,\n \"pagingCounter\": 0,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n }\n }\n}"},{"id":"f0081a70-ef53-4a00-af50-a8f918cb357c","name":"invalid Operator or attribute passed","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/v2/customers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:33:59 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"Error: Error: Invalid keys found in filterQuery: EequalTo not searchable\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"getCustomerByFilterQuery\"\n ]\n }\n ],\n \"data\": {\n \"getCustomerByFilterQuery\": null\n }\n}"},{"id":"21362e9c-b6e1-4bf3-a19c-e923c6882876","name":"Query Syntax not valid","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql"},"url":"https://cim-dev2.expertflow.com/cim-customer/v2/customers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 24 Oct 2024 04:34:28 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"SyntaxError: Unexpected token { in JSON at position 67\",\n \"locations\": [\n {\n \"line\": 2,\n \"column\": 5\n }\n ],\n \"path\": [\n \"getCustomerByFilterQuery\"\n ]\n }\n ],\n \"data\": {\n \"getCustomerByFilterQuery\": null\n }\n}"}],"_postman_id":"e8300c89-24e5-4f1e-b388-e118778a49cc"}],"id":"6d7d40f1-08ec-4cfa-9c1d-059796be3509","_postman_id":"6d7d40f1-08ec-4cfa-9c1d-059796be3509","description":""}],"id":"c276b2d7-f8cf-49c4-a55a-b22c21f388e0","description":"

This contains the APIs required for customer enhancement epic, APIs are needed mainly for campaigns.

It contains new API:

Filters CRUD
\n
GetCustomers
\n

and some old APIs modified:

CustomerSchema

\n","_postman_id":"c276b2d7-f8cf-49c4-a55a-b22c21f388e0"},{"name":"Customer Schema","item":[{"name":"Get Schema Attribute List","id":"a75382e2-bc57-45a9-993b-ce922d62c627","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customerSchema","description":"

Endpoints

GET/customerSchema

This API returns the customer schema attributes.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of attributes.
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"

","urlObject":{"path":["customerSchema"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"99f10c3d-e47b-43dc-966b-c6aaae28d2f2","name":"Success","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"2612"},{"key":"ETag","value":"W/\"a34-ePjhDJCKaUZaINVoojH0+xjGh0I\""},{"key":"Date","value":"Mon, 28 Jun 2021 15:55:10 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"channelTypes\": [],\n \"_id\": \"62222255f1479ae37b5fd5e7\",\n \"key\": \"firstName\",\n \"defaultValue\": \"Jane Doe\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"First Name\",\n \"length\": 50,\n \"sortOrder\": 1,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\n \"WHATSAPP\",\n \"SMS\"\n ],\n \"_id\": \"62222255f1479ae37b5fd5e8\",\n \"key\": \"phoneNumber\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Phone Number\",\n \"length\": 18,\n \"sortOrder\": 2,\n \"type\": \"phoneNumber\"\n },\n {\n \"channelTypes\": [\n \"WEB\"\n ],\n \"_id\": \"62222255f1479ae37b5fd5e9\",\n \"key\": \"web\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Web\",\n \"length\": 50,\n \"sortOrder\": 3,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"_id\": \"62222255f1479ae37b5fd5ea\",\n \"key\": \"isAnonymous\",\n \"defaultValue\": false,\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Anonymous\",\n \"length\": 4,\n \"sortOrder\": 4,\n \"type\": \"boolean\"\n },\n {\n \"channelTypes\": [],\n \"_id\": \"625d1c017c5ee86efd892164\",\n \"key\": \"tesr\",\n \"label\": \"tesr\",\n \"description\": \"\",\n \"type\": \"string\",\n \"length\": 50,\n \"isRequired\": false,\n \"defaultValue\": \"\",\n \"isPii\": false,\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"sortOrder\": 5,\n \"__v\": 0\n }\n]"},{"id":"afbd1e9b-b793-4aff-8a26-7d0f7d2c4d33","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching attributes.\"\n}"}],"_postman_id":"a75382e2-bc57-45a9-993b-ce922d62c627"},{"name":"Add Schema Attribute","id":"3d7d832f-944b-43de-9740-d393f8e92c36","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema","description":"

Endpoints

POST/customerSchema

This API allows you to add a new customer attribute in the existing schema.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
channelTypes - Array - Optional	Required only when isChannelIdentifier is TRUE. Possible values: whatsapp, facebook, voice and web.
key - String - Required	system generated unique identifier
defaultValue - String - Optional	It is required only when isRequired check is enabled.
description - String - Optional	description of the attribute.
isChannelIdentifier - Boolean - Required	When checked, the attribute contain the channel type used by the customer.
isDeleteAble - Boolean - Required	By default, it is checked. When unchecked, the attribute cannot be deleted from the system.
isPii - Boolean - Required	Personal information identifiable. It is used to encrypt information of the customer. When checked, the information for the customer will be encrypted.
isRequired - Boolean - Required	When checked, the field value cannot be left blank.
label - String - Required	Display label of the attribute
length - Numeric - Required	attribute value length - valid only for strings
sortOrder - Numeric - Required	Order of the attribute in the schema.
type - String - Required	type of attribute - String, Numeric etc.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Attribute added to the schema.
Bad Request Object	Code 400. Message: \"An error occurred while adding attribute.\"
Internal Server Error	Code 500. Message: \"An error occurred while adding attribute.\"
Conflict	Code 409. Message: An error occurred while adding attribute.\"
Bad Request	Code 400. Message: \"An error occurred while adding attribute.\"

","urlObject":{"path":["customerSchema"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"b5d6dc38-2a8c-4688-976e-1acedbcda5fd","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"channelTypes\": [],\n \"_id\": \"66df2aa9b1de3c4818907b15\",\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\",\n \"sortOrder\": 14,\n \"__v\": 0\n}"},{"id":"6f4afa78-7336-4ebd-9394-68bb4e6c74f2","name":"Bad Request Object","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\":\"BAD_REQUEST\",\n \"msg\":\"An error occurred while adding attribute.\"\n }\n}"},{"id":"ef462d21-aeaa-4beb-8324-2ec14a30b534","name":"Internal Server Error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while adding attribute.\"\n}"},{"id":"f4071a11-8247-4192-9b01-190e22df4180","name":"Unique Value Error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"attribute\": \"label\",\n \"validation\": \"UNIQUE\"\n }\n}"},{"id":"9410983d-7588-4128-b91d-9743bdbd1519","name":"Bad Request","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"618b7681b156e41f59f14ee1\",\n \"key\": \"firstName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletable\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"First Name\",\n \"length\": 50,\n \"sortOrder\": 1,\n \"type\": \"String\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":null}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while adding attribute.\"\n}"}],"_postman_id":"3d7d832f-944b-43de-9740-d393f8e92c36"},{"name":"Update Schema Attribute","id":"6034ae80-4068-4406-aa08-0f6aeb48da0f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"lastName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Updated Label\",\n \"length\": 50,\n \"sortOrder\": 14,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema/:id","description":"

Endpoints

PUT/customerSchema/:id

This API allows you to update attributes of a specific customer in a schema.

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
defaultValue - String - Required	It is required only when isRequired check is enabled.
description - String - Optional	description of the attribute.
isPii - Boolean - Required	Personal information identifiable. It is used to encrypt information of the customer. When checked, the information for the customer will be encrypted.
isRequired - Boolean - Required	When checked, the field value cannot be left blank.
label - String - Required	Display label of the attribute
length - Numeric - Required	attribute value length - valid only for type = string

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Updates the attribute.
Bad Request Object	Code 400. Message: \"An error occurred while updating attribute.\"
Internal Server Error	Code 500. Message: \"An error occurred while updating attribute.\"
Conflict	Code 409. Message: \"An error occurred while updating attribute.\"
Bad Request	Code 400. Message: \"An error occurred while updating attribute.\"

","urlObject":{"path":["customerSchema",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"f119d7f6-0c0a-49e2-b7ce-9fbfb35d5618","description":{"content":"

Specify ID of customer whose attributes need to be updated.

\n","type":"text/plain"},"type":"any","value":"66df2db5b1de3c50c8907b49","key":"id"}]}},"response":[{"id":"d65c03ca-8427-4e37-8271-10ea6f2b03b7","name":"Success","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"lastName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Updated Label\",\n \"length\": 50,\n \"sortOrder\": 14,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"254"},{"key":"ETag","value":"W/\"fe-AlHZ85AZ+oU20gyfxgBojXdqfgQ\""},{"key":"Date","value":"Sat, 26 Jun 2021 11:01:13 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"lastName\",\n \"label\": \"Updated Label\",\n \"description\": \"\",\n \"type\": \"string\",\n \"length\": 50,\n \"isRequired\": true,\n \"defaultValue\": \"\",\n \"isPii\": false,\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": true,\n \"sortOrder\": 14,\n \"__v\": 0\n}"},{"id":"aa216ca3-ec78-44b6-8de9-4e079c455154","name":"Internal Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"lastName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Updated Label\",\n \"length\": 50,\n \"sortOrder\": 14,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while updating attribute.\"\n}"},{"id":"024c1f3a-0c27-4836-9fca-0bef095b090a","name":"Bad Request","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"lastName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Updated Label\",\n \"length\": 50,\n \"sortOrder\": 14,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\":\"BAD_REQUEST\",\n \"msg\":\"An error occurred while updating attribute.\"\n }\n}"},{"id":"4b856eff-88c2-4f14-a640-b1481a2e8174","name":"Not Found","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b\",\n \"key\": \"lastName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Updated Label\",\n \"length\": 50,\n \"sortOrder\": 14,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"stringValue\": \"\\\"66df2db5b1de3c50c8907b\\\"\",\n \"valueType\": \"string\",\n \"kind\": \"ObjectId\",\n \"value\": \"66df2db5b1de3c50c8907b\",\n \"path\": \"_id\",\n \"reason\": {},\n \"name\": \"CastError\",\n \"message\": \"Cast to ObjectId failed for value \\\"66df2db5b1de3c50c8907b\\\" (type string) at path \\\"_id\\\" for model \\\"customer_schema\\\"\"\n }\n}"}],"_postman_id":"6034ae80-4068-4406-aa08-0f6aeb48da0f"},{"name":"Delete Schema Attribute","id":"11dbf4d9-5916-47bb-aad6-328ea8436f23","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"channelTypes\": [],\r\n \"_id\": \"66df2db5b1de3c50c8907b49\",\r\n \"key\": \"firstName\",\r\n \"defaultValue\": \"\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeletAble\": false,\r\n \"isPii\": false,\r\n \"isRequired\": true,\r\n \"label\": \"First Name\",\r\n \"length\": 50,\r\n \"sortOrder\": 1,\r\n \"type\": \"string\"\r\n }","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchema/:id","description":"

Endpoints

DELETE/customerSchema/:Id

This API deletes attribute with specific ID from the schema. This will be soft-delete action and will not remove the attribute from the database.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Message: \"Attribute successfully deleted.\"
Not found	Code 404. Message: \"The attribute you are trying to delete does not exist\"
Server Error	Code 400. Message: \"Server error. Cannot delete attribute.\"

","urlObject":{"path":["customerSchema",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"48939dce-2980-4e7f-be4e-a8012ce7496d","description":{"content":"

Specify ID of attribute to be deleted.

\n","type":"text/plain"},"type":"any","value":"66df2db5b1de3c50c8907b49","key":"id"}]}},"response":[{"id":"f3a707b2-f4e3-438e-b1d6-82d109471ef6","name":"Success","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\n \"channelTypes\": [],\n \"_id\": \"66df2db5b1de3c50c8907b49\",\n \"key\": \"firstName\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeletAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"First Name\",\n \"length\": 50,\n \"sortOrder\": 1,\n \"type\": \"string\"\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"254"},{"key":"ETag","value":"W/\"fe-AlHZ85AZ+oU20gyfxgBojXdqfgQ\""},{"key":"Date","value":"Sat, 26 Jun 2021 11:01:13 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": \"Deleted\",\n \"msg\": \"Customer Schema Attribute Deleted Successfully\"\n}"},{"id":"968fe52c-4058-4310-88a9-25ac5416dd4b","name":"Server Error","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"channelTypes\": [],\r\n \"_id\": \"66df2db5b1de3c50c8907b49\",\r\n \"key\": \"firstName\",\r\n \"defaultValue\": \"\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeletAble\": false,\r\n \"isPii\": false,\r\n \"isRequired\": true,\r\n \"label\": \"First Name\",\r\n \"length\": 50,\r\n \"sortOrder\": 1,\r\n \"type\": \"string\"\r\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"BAD_REQUEST\",\n \"msg\": \"Server error. Cannot delete attribute.\"\n }\n}"},{"id":"1a3922c1-aff8-4737-ada4-95c4498f6a01","name":"Not Found","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"channelTypes\": [],\r\n \"_id\": \"66df2db5b1de3c50c8907b49\",\r\n \"key\": \"firstName\",\r\n \"defaultValue\": \"\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeletAble\": false,\r\n \"isPii\": false,\r\n \"isRequired\": true,\r\n \"label\": \"First Name\",\r\n \"length\": 50,\r\n \"sortOrder\": 1,\r\n \"type\": \"string\"\r\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"NOT_FOUND\",\n \"msg\": \"No Record Found\"\n }\n}"},{"id":"eaafce5d-0089-4626-81c6-2564960cd3f7","name":"Bad Request","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\r\n \"channelTypes\": [],\r\n \"_id\": \"66df2db5b1de3c50c8907b49\",\r\n \"key\": \"firstName\",\r\n \"defaultValue\": \"\",\r\n \"description\": \"\",\r\n \"isChannelIdentifier\": false,\r\n \"isDeletAble\": false,\r\n \"isPii\": false,\r\n \"isRequired\": true,\r\n \"label\": \"First Name\",\r\n \"length\": 50,\r\n \"sortOrder\": 1,\r\n \"type\": \"string\"\r\n }","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66df2db5b1de3c50c8907b49","description":"Specify ID of attribute to be deleted.\n"}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"error\": {\r\n \"code\": \"CANNOT_DELETE_DEFAULT_ATTRIBUTES\",\r\n \"msg\": \"Cannot delete default attributes\"\r\n }\r\n}"}],"_postman_id":"11dbf4d9-5916-47bb-aad6-328ea8436f23"},{"name":"Get Schema Attribute By Id","id":"9a2c97ad-0234-4b47-81e6-1ea42bd6589f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customerSchema/:id","description":"

Endpoints

GET/customerSchema/:id

This API returns the customer schema attribute with the specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns attribute with the given ID.
Internal Server Error	Code 500. Message: \"An error occurred while retrieving attribute.\"
Not Found	Code 404. Message: \"Object not found\"
Bad Request	Code 400. Message: \"An error occurred while retrieving attribute.\"

","urlObject":{"path":["customerSchema",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"8fdd6a1d-f00f-47f9-bb0e-4ac5a20f9a8c","description":{"content":"

Specify ID for retrieving the specific attribute.

\n","type":"text/plain"},"type":"any","value":"66daf4f21042b29ffda22ae3","key":"id"}]}},"response":[{"id":"03269cff-2afd-4b82-b46e-84011d37722c","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"66daf4f21042b29ffda22ae3"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"254"},{"key":"ETag","value":"W/\"fe-AlHZ85AZ+oU20gyfxgBojXdqfgQ\""},{"key":"Date","value":"Sat, 26 Jun 2021 11:01:30 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"channelTypes\": [],\n \"_id\": \"66daf4f21042b29ffda22ae3\",\n \"key\": \"firstName\",\n \"defaultValue\": \"Jane Doe\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"First Name\",\n \"length\": 50,\n \"sortOrder\": 1,\n \"type\": \"string\"\n}"},{"id":"e529ee22-ce70-4faa-a9e5-aa2a96f5e5e9","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":"77daf4f21042b29ffda22ae38"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"stringValue\": \"\\\"77daf4f21042b29ffda22ae38\\\"\",\n \"valueType\": \"string\",\n \"kind\": \"ObjectId\",\n \"value\": \"77daf4f21042b29ffda22ae38\",\n \"path\": \"_id\",\n \"reason\": {},\n \"name\": \"CastError\",\n \"message\": \"Cast to ObjectId failed for value \\\"77daf4f21042b29ffda22ae38\\\" (type string) at path \\\"_id\\\" for model \\\"customer_schema\\\"\"\n }\n}"},{"id":"5564a4ca-283b-474a-8b6d-65a2dc27fbed","name":"Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customerSchema/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customerSchema",":id"],"variable":[{"key":"id","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"Object not found.\"\n}"}],"_postman_id":"9a2c97ad-0234-4b47-81e6-1ea42bd6589f"},{"name":"Get Attribute Types","id":"8bddcb01-cf6e-4a81-bf6b-d081b4dc0710","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//attributeTypes","description":"

Endpoints

GET/attributeTypes

This API returns the type of attributes present in the customer schema.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns attribute types.
Internal Server Error	Code 500. Message: \"An error occurred while retrieving data.\"

","urlObject":{"path":["attributeTypes"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"9132cd38-ebd4-4d4e-afb4-6193d714fbac","name":"Success","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//attributeTypes"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"634"},{"key":"ETag","value":"W/\"27a-h/cLqH/ADT+lWjmt765iLo/rjxI\""},{"key":"Date","value":"Fri, 25 Jun 2021 00:11:36 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"type\": \"alphaNumeric\",\n \"regex\": \"^$|^[A-Za-z0-9][A-Za-z0-9_-]{0,49}$\"\n },\n {\n \"type\": \"boolean\",\n \"regex\": \"^(true|false|1|0)$\"\n },\n {\n \"type\": \"email\",\n \"regex\": \"^(?!.{255})([a-zA-Z0-9.!#$%&’*+/=?^_`{|}~-]+@[a-zA-Z0-9-]+(?:.[a-zA-Z0-9-]+))$\"\n },\n {\n \"type\": \"ip\",\n \"regex\": \"((^s*((([0-9]|[1-9][0-9]|1[0-9]{2}|2[0-4][0-9]|25[0-5]).){3}([0-9]|[1-9][0-9]|1[0-9]{2}|2[0-4][0-9]|25[0-5]))s*$)|(^s*((([0-9A-Fa-f]{1,4}:){7}([0-9A-Fa-f]{1,4}|:))|(([0-9A-Fa-f]{1,4}:){6}(:[0-9A-Fa-f]{1,4}|((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3})|:))|(([0-9A-Fa-f]{1,4}:){5}(((:[0-9A-Fa-f]{1,4}){1,2})|:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3})|:))|(([0-9A-Fa-f]{1,4}:){4}(((:[0-9A-Fa-f]{1,4}){1,3})|((:[0-9A-Fa-f]{1,4})?:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3}))|:))|(([0-9A-Fa-f]{1,4}:){3}(((:[0-9A-Fa-f]{1,4}){1,4})|((:[0-9A-Fa-f]{1,4}){0,2}:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3}))|:))|(([0-9A-Fa-f]{1,4}:){2}(((:[0-9A-Fa-f]{1,4}){1,5})|((:[0-9A-Fa-f]{1,4}){0,3}:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3}))|:))|(([0-9A-Fa-f]{1,4}:){1}(((:[0-9A-Fa-f]{1,4}){1,6})|((:[0-9A-Fa-f]{1,4}){0,4}:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3}))|:))|(:(((:[0-9A-Fa-f]{1,4}){1,7})|((:[0-9A-Fa-f]{1,4}){0,5}:((25[0-5]|2[0-4]d|1dd|[1-9]?d)(.(25[0-5]|2[0-4]d|1dd|[1-9]?d)){3}))|:)))(%.+)?s*$))\"\n },\n {\n \"type\": \"name\",\n \"regex\": \"^$|^(?!.{51})[a-zA-Z0-9_-]+(?: [a-zA-Z0-9_-]+)*$\"\n },\n {\n \"type\": \"number\",\n \"regex\": \"[-+0-9.]+$\"\n },\n {\n \"type\": \"phoneNumber\",\n \"regex\": \"^$|^(?!.{19})([+]?([0-9]+(?:[.][0-9]*)?|.[0-9]+))$\"\n },\n {\n \"type\": \"password\",\n \"regex\": \"^(?=.*[A-Za-z])(?=.*\\\\d)[A-Za-z!@#$%&.,:';\\\\-\\\\*()=_+\\\\d]{8,256}$\"\n },\n {\n \"type\": \"string\",\n \"regex\": \"\"\n },\n {\n \"type\": \"url\",\n \"regex\": \"^$|^(?!.{2049})((([A-Za-z]{2,9}:(?:\\/\\/)?)(?:[\\\\-;:&=\\\\+\\\\$,\\\\w]+@)?[A-Za-z0-9\\\\.\\\\-]+|(?:www\\\\.|[\\\\-;:&=\\\\+\\\\$,\\\\w]+@)[A-Za-z0-9\\\\.\\\\-]+)((?:\\/[\\\\+~%\\/\\\\.\\\\w\\\\-_]*)?\\\\??(?:[\\\\-\\\\+=&;%@\\\\.\\\\w_]*)#?(?:[\\\\.\\\\!\\/\\\\\\\\\\\\w]*))?)\"\n }\n]"},{"id":"781974c1-491d-4a19-a273-3768d054fb34","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//attributeTypes"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while retrieving data.\"\n}"}],"_postman_id":"8bddcb01-cf6e-4a81-bf6b-d081b4dc0710"},{"name":"Update Schema Sort Order","id":"548d4339-dfe2-4d13-aaf9-5da57b3ce3c8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"channelTypes\": [\"WHATSAPP\", \"SMS\"],\n \"key\": \"phoneNumber\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Phone Number\",\n \"length\": 18,\n \"sortOrder\": 1,\n \"type\": \"phoneNumber\"\n },\n {\n \"channelTypes\": [\"WEB\"],\n \"key\": \"web\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Web\",\n 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[\"INSTAGRAM\"],\n \"key\": \"instagram\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Instagram\",\n \"length\": 50,\n \"sortOrder\": 9,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"VIBER\"],\n \"key\": \"viber\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Viber\",\n \"length\": 50,\n \"sortOrder\": 10,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"sortOrder\": 11,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"TempAttribute2\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"TempAttribute2\",\n \"length\": 50,\n \"sortOrder\": 12,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"isAnonymous\",\n \"defaultValue\": false,\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Anonymous\",\n \"length\": 4,\n \"sortOrder\": 13,\n \"type\": \"boolean\"\n }\n]\n","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchemaOrder","description":"

Endpoints

PUT/customerSchemaOrder

This API allows you to re-sort the attributes in specific positions.

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
sortOrder - Numeric - Required	Order of the attribute in the schema.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Updates the sort order.
Internal Server Error	Code 500. Message: \"An error occurred while updating attribute.\"

","urlObject":{"path":["customerSchemaOrder"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"8993379f-8e35-46e1-ada9-e51083800f9b","name":"Success","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"channelTypes\": [\"WHATSAPP\", \"SMS\"],\n \"key\": \"phoneNumber\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Phone Number\",\n \"length\": 18,\n \"sortOrder\": 1,\n \"type\": \"phoneNumber\"\n },\n {\n \"channelTypes\": [\"WEB\"],\n \"key\": \"web\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Web\",\n \"length\": 50,\n \"sortOrder\": 2,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"CX_VOICE\", \"CISCO_CC\"],\n \"key\": \"voice\",\n 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\"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"First Name\",\n \"length\": 50,\n \"sortOrder\": 50,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"TWITTER\"],\n \"key\": \"twitter\",\n \"defaultValue\": \"\",\n \"description\": \"Twitter DM\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Twitter\",\n \"length\": 50,\n \"sortOrder\": 7,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"TELEGRAM\"],\n \"key\": \"telegram\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Telegram\",\n \"length\": 50,\n \"sortOrder\": 8,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"INSTAGRAM\"],\n \"key\": \"instagram\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Instagram\",\n \"length\": 50,\n \"sortOrder\": 9,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [\"VIBER\"],\n \"key\": \"viber\",\n \"defaultValue\": \"\",\n \"description\": \"\",\n \"isChannelIdentifier\": true,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": false,\n \"label\": \"Viber\",\n \"length\": 50,\n \"sortOrder\": 10,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"lastName\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Last Name\",\n \"length\": 50,\n \"sortOrder\": 11,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"TempAttribute2\",\n \"defaultValue\": \"linkon\",\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"TempAttribute2\",\n \"length\": 50,\n \"sortOrder\": 12,\n \"type\": \"string\"\n },\n {\n \"channelTypes\": [],\n \"key\": \"isAnonymous\",\n \"defaultValue\": false,\n \"description\": \"\",\n \"isChannelIdentifier\": false,\n \"isDeleteAble\": false,\n \"isPii\": false,\n \"isRequired\": true,\n \"label\": \"Anonymous\",\n \"length\": 4,\n \"sortOrder\": 13,\n \"type\": \"boolean\"\n }\n]\n","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchemaOrder"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"SORT_ORDER_UPDATED_SUCCESSFULLY\"\r\n}"},{"id":"40f31556-e5b8-4a42-a4f7-a13dbe08eb99","name":"Internal Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"channels\": [],\n \"_id\": \"60dac39c26c3617b6a4348c8\",\n \"key\": \"firstName\",\n \"label\": \"First Name\",\n \"type\": \"string\",\n \"sort_order\": 1,\n \"is_required\": true,\n \"characters\": 50,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348ca\",\n \"key\": \"lastName\",\n \"label\": \"Last Name\",\n \"type\": \"string\",\n \"sort_order\": 2,\n \"is_required\": false,\n \"characters\": 50,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348cb\",\n \"key\": \"email\",\n \"label\": \"Email\",\n \"type\": \"email\",\n \"sort_order\": 3,\n \"is_required\": false,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [\n \"WHATSAPP\",\n \"SMS\",\n \"LANDLINE\"\n ],\n \"_id\": \"60dac39d26c3617b6a4348cd\",\n \"key\": \"phone1\",\n \"label\": \"Phone1\",\n \"type\": \"phone\",\n \"sort_order\": 4,\n \"is_required\": true,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": true\n },\n {\n \"channels\": [\n \"VIBER\"\n ],\n \"_id\": \"60dac39d26c3617b6a4348cf\",\n \"key\": \"viberId\",\n \"label\": \"Viber ID\",\n \"type\": \"string\",\n \"sort_order\": 6,\n \"is_required\": false,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": true\n },\n {\n \"channels\": [\n \"FACEBOOK\"\n ],\n \"_id\": \"60dac39d26c3617b6a4348d0\",\n \"key\": \"facebookId\",\n \"label\": \"Facebook ID\",\n \"type\": \"string\",\n \"sort_order\": 7,\n \"is_required\": false,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": true\n },\n {\n \"channels\": [\n \"WEB\"\n ],\n \"_id\": \"60dac39d26c3617b6a4348d1\",\n \"key\": \"webId\",\n \"label\": \"Web ID\",\n \"type\": \"string\",\n \"sort_order\": 8,\n \"is_required\": false,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": true\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348d2\",\n \"key\": \"createdBy\",\n \"label\": \"Created By\",\n \"type\": \"string\",\n \"sort_order\": 8,\n \"characters\": null,\n \"is_required\": false,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348d3\",\n \"key\": \"updatedBy\",\n \"label\": \"Updated By\",\n \"type\": \"string\",\n \"sort_order\": 9,\n \"characters\": null,\n \"is_required\": false,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348d4\",\n \"key\": \"isAnonymous\",\n \"label\": \"Is Anonymous\",\n \"type\": \"bool\",\n \"sort_order\": 9,\n \"characters\": null,\n \"is_required\": true,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60dac39d26c3617b6a4348d6\",\n \"key\": \"labels\",\n \"label\": \"Labels\",\n \"type\": \"label\",\n \"characters\": null,\n \"sort_order\": 10,\n \"is_required\": false,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": false\n },\n {\n \"channels\": [],\n \"_id\": \"60e5673b6071546d42624946\",\n \"label\": \"New Attribute\",\n \"key\": \"new_attribute\",\n \"type\": \"string\",\n \"is_required\": true,\n \"characters\": 50,\n \"is_deletable\": true,\n \"sort_order\": 11,\n \"desc\": \"\",\n \"is_channel_identifier\": false,\n \"createdAt\": \"2021-07-07T08:35:07.178Z\",\n \"updatedAt\": \"2021-07-07T08:35:07.178Z\",\n \"__v\": 0\n },\n {\n \"channels\": [],\n \"_id\": \"60e84086d9f518fc751b5ef3\",\n \"label\": \"hello\",\n \"key\": \"hello\",\n \"type\": \"alphanumeric_special_character\",\n \"is_required\": false,\n \"desc\": \"\",\n \"characters\": null,\n \"is_channel_identifier\": false,\n \"sort_order\": 12,\n \"createdAt\": \"2021-07-09T12:26:46.832Z\",\n \"updatedAt\": \"2021-07-09T12:26:46.832Z\",\n \"__v\": 0\n },\n {\n \"channels\": [],\n \"_id\": \"60e849011958e65c14974c63\",\n \"key\": \"phone2\",\n \"label\": \"Phone2\",\n \"type\": \"phone\",\n \"sort_order\": 5,\n \"is_required\": false,\n \"characters\": null,\n \"is_deletable\": false,\n \"desc\": \"\",\n \"is_channel_identifier\": true\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customerSchemaOrder"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"Error Details are here\"\n}"}],"_postman_id":"548d4339-dfe2-4d13-aaf9-5da57b3ce3c8"}],"id":"ef93d6b7-4cd4-46c6-8792-eb2d47033ad5","description":"

This folder consists of APIs of defining new attributes of customer schema, updation and deletion in HyrbidChat.

\n","_postman_id":"ef93d6b7-4cd4-46c6-8792-eb2d47033ad5"},{"name":"Customer","item":[{"name":"Get Customer List Pagination","id":"e7cea8ab-9a5a-45bc-8fae-5fafa60f2283","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=createdAt:desc&paginateQuery=firstName:guy","description":"

Endpoints

GET/customers

This API returns the current pagination i.e. number of customers to be displayed per page.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of attributes.
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"

","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

Default value 25. Shows 25 customer details per page.

\n","type":"text/plain"},"key":"limit","value":"25"},{"description":{"content":"

Allows to skip through pages.

\n","type":"text/plain"},"key":"offset","value":"0"},{"description":{"content":"

Sort ascending or descending.

\n","type":"text/plain"},"key":"sort","value":"createdAt:desc"},{"description":{"content":"

Filter the page on the basis of customer schema attribute.

\n","type":"text/plain"},"key":"paginateQuery","value":"firstName:guy"}],"variable":[]}},"response":[{"id":"119781eb-74b5-40b9-b5e0-31cf8b227999","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=createdAt:desc&paginateQuery=firstName:zubair","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"0"},{"key":"sort","value":"createdAt:desc"},{"key":"paginateQuery","value":"firstName:zubair"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"418"},{"key":"ETag","value":"W/\"1a2-HtEfzd6GOasrf+fFa1/NZIwNObM\""},{"key":"Date","value":"Mon, 28 Jun 2021 14:42:16 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"_id\": \"66db29e425fc3a64348318e9\",\n \"phoneNumber\": [],\n \"firstName\": \"M.Zubair\",\n \"web\": [\n \"345\",\n \"56674\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"facebook\": [],\n \"instagram\": [],\n \"labels\": \"\",\n \"telegram\": [],\n \"twitter\": [],\n \"viber\": [],\n \"voice\": []\n },\n {\n \"_id\": \"66db3ac625fc3a28a28318f1\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"1300\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66db3c2625fc3a7c7c8318f6\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"12121\",\n \"3456\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"facebook\": [],\n \"instagram\": [],\n \"labels\": \"\",\n \"telegram\": [],\n \"twitter\": [],\n \"viber\": [],\n \"voice\": []\n },\n {\n \"_id\": \"66dc179d25fc3aa7b4831936\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"12345\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dc1b7425fc3a413d831949\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"121321\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dc488025fc3add94831960\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"1122\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dd8f1725fc3adda98319a8\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"53135813851\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dd8fec25fc3a48e88319b1\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"isAnonymous\": true,\n \"viber\": [\n \"31348483\"\n ],\n \"__v\": 0\n },\n {\n \"_id\": \"66dd900325fc3a0a5e8319b6\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"3698345894\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dd91f925fc3a03b28319bc\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"31354453\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n {\n \"_id\": \"66dd925825fc3a97388319c1\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"isAnonymous\": true,\n \"viber\": [\n \"369313843\"\n ],\n \"__v\": 0\n },\n {\n \"_id\": \"66dd928125fc3a5b2b8319c6\",\n \"phoneNumber\": [],\n \"firstName\": \"zubair\",\n \"web\": [\n \"364943914\"\n ],\n \"isAnonymous\": true,\n \"__v\": 0\n }\n ],\n \"totalDocs\": 12,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"},{"id":"38b3d718-2280-4c4f-a32b-2462513c121f","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=createdAt:desc&paginateQuery=firstName:guy","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25","description":"Default value is 25. 25 customers to be displayed per page."},{"key":"offset","value":"0"},{"key":"sort","value":"createdAt:desc"},{"key":"paginateQuery","value":"firstName:guy"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching attributes.\"\n}"}],"_postman_id":"e7cea8ab-9a5a-45bc-8fae-5fafa60f2283"},{"name":"Get Customer List","id":"5c2316fc-9a33-4bb2-9418-16bc92abab5e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers","description":"

Endpoints

GET/customers

This API returns the list of customers and their attributes.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of attributes.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while fetching customers.\"

","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"8ef0f1a5-8df3-4677-8a97-ad35d6050ecc","name":"Success","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"418"},{"key":"ETag","value":"W/\"1a2-HtEfzd6GOasrf+fFa1/NZIwNObM\""},{"key":"Date","value":"Mon, 28 Jun 2021 14:42:16 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"phoneNumber\": [\n \"123\"\n ],\n \"_id\": \"61c2b22725dadf1a1050c582\",\n \"firstName\": \"Johnssadsa\",\n \"isAnonymous\": false,\n \"__v\": 0,\n \"duim\": \"ffd\",\n \"test\": [\n \"fdfs\"\n ],\n \"alphaTest\": \"Alpha\",\n \"bool\": \"true\",\n \"emailTest\": \"dd@dfdf\",\n \"iPTest\": \"192.168.2.50\",\n \"nameTest\": \"Asfahan Kalam\",\n \"numberTest\": \"12345\",\n \"pAssTest\": \"Password3\",\n \"phoneTest\": \"454444444\",\n \"stringTestIdentifier\": [\n \"rewew\"\n ],\n \"tester\": \"oyadd\",\n \"web\": [\n \"09\"\n ],\n \"testAttr\": \"Test Value\"\n },\n {\n \"phoneNumber\": [\n \"123456677\"\n ],\n \"_id\": \"61c307d725dadf1a1050c5ee\",\n \"firstName\": \"Jane Doe\",\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"phoneNumber\": [\n \"\"\n ],\n \"_id\": \"620eb444467a3a3e94e9aba6\",\n \"firstName\": \"Jane Doe\",\n \"web\": [\n \"\"\n ],\n \"tester\": \"popar\",\n \"alphaTest\": \"Alpha\",\n \"boolTest\": \"true\",\n \"emailTest\": \"dd@dfdf\",\n \"iPTest\": \"192.168.2.50\",\n \"nameTest\": \"George\",\n \"numberTest\": \"12345\",\n \"phoneTest\": \"454444444\",\n \"pAssTest\": \"Password3\",\n \"stringTestIdentifier\": [\n \"rewew\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"phoneNumber\": [\n \"\"\n ],\n \"_id\": \"620eb591467a3a3e94e9ac16\",\n \"firstName\": \"rty\",\n \"web\": [\n \"\"\n ],\n \"tester\": \"popar\",\n \"alphaTest\": \"Alpha\",\n \"emailTest\": \"dd@dfdf\",\n \"iPTest\": \"192.168.2.50\",\n \"phoneTest\": \"454444444\",\n \"pAssTest\": \"Password3\",\n \"stringTestIdentifier\": [\n \"rewew\"\n ],\n \"bool\": \"true\",\n \"nameTest\": \"trerrtretrettre\",\n \"numberTest\": \"12345\",\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"phoneNumber\": [\n \"\"\n ],\n \"_id\": \"620eb7b1467a3a3e94e9ac3e\",\n \"firstName\": \"juu\",\n \"web\": [\n \"\"\n ],\n \"tester\": \"popar\",\n \"alphaTest\": \"Alpha\",\n \"emailTest\": \"dd@dfdf\",\n \"iPTest\": \"192.168.2.50\",\n \"phoneTest\": \"454444444\",\n \"pAssTest\": \"Password3\",\n \"stringTestIdentifier\": [\n \"rewew\"\n ],\n \"bool\": \"true\",\n \"nameTest\": \"George ui\",\n \"numberTest\": \"12345\",\n \"isAnonymous\": false,\n \"__v\": 0\n }\n]"},{"id":"a0d0a4e1-2719-4465-a797-00f2c3fb58cb","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching customers.\"\n}"}],"_postman_id":"5c2316fc-9a33-4bb2-9418-16bc92abab5e"},{"name":"Get Customer By Id","id":"cec08a7d-09ef-4397-9b2a-f4c52cf47d79","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers/:id","description":"

Endpoints

GET/customerSchema

This API returns the customer details with specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns customer details.
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"
Not Found	Code 404. Message: \"Object not found.\"

","urlObject":{"path":["customers",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"d19fd892-5f6b-4777-b167-22ca3c51ab68","description":{"content":"

Specify ID for retrieving the specific customer details.

\n","type":"text/plain"},"type":"any","value":"66def2ee25fc3a18ae831a58","key":"id"}]}},"response":[{"id":"d1982c30-2d9a-4f17-97d2-73e7e16b28f0","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"619cc636f3e6593ce43fa728"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"366"},{"key":"ETag","value":"W/\"16e-m8DZoV3WQfuwh7jjVl51ktPjhqo\""},{"key":"Date","value":"Mon, 28 Jun 2021 15:35:42 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"phoneNumber\": [\n \"123\"\n ],\n \"_id\": \"61c2b22725dadf1a1050c582\",\n \"firstName\": \"Johnssadsa\",\n \"isAnonymous\": false,\n \"__v\": 0,\n \"duim\": \"ffd\",\n \"test\": [\n \"fdfs\"\n ],\n \"alphaTest\": \"Alpha\",\n \"bool\": \"true\",\n \"emailTest\": \"dd@dfdf\",\n \"iPTest\": \"192.168.2.50\",\n \"nameTest\": \"Asfahan Kalam\",\n \"numberTest\": \"12345\",\n \"pAssTest\": \"Password3\",\n \"phoneTest\": \"454444444\",\n \"stringTestIdentifier\": [\n \"rewew\"\n ],\n \"tester\": \"oyadd\",\n \"web\": [\n \"09\"\n ],\n \"testAttr\": \"Test Value\"\n}"},{"id":"c905eea1-c143-4d5f-8ff0-caee20d84316","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"64c9f1ececa4078dfc8bf706"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching customer.\"\n}"},{"id":"baa161f7-110c-47ed-b08b-68ab7eb3ab55","name":"Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"64c9f1ececa4078dfc8bf706"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"NOT_FOUND\"\n}"}],"_postman_id":"cec08a7d-09ef-4397-9b2a-f4c52cf47d79"},{"name":"Get Customer By Channel Identifier","id":"afecfca4-9442-42d9-a8ac-032d13740f2b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers?channelType=WEB&customerChannelIdentifier=13","description":"

Endpoints

GET/customers

This API returns customer details with specific channel tupe and channel identifier. In case of no-match or multi-match, system will create an anonymous customer.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of customer(s).
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"

","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

Specify the channel type such whatsapp, viber, web etc.

\n","type":"text/plain"},"key":"channelType","value":"WEB"},{"description":{"content":"

Specify the customer channel identifier.

\n","type":"text/plain"},"key":"customerChannelIdentifier","value":"13"}],"variable":[]}},"response":[{"id":"68d4fcc0-2738-4116-abd4-8e8bce576352","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?channelType=WHATSAPP&customerChannelIdentifier=0000","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"channelType","value":"WHATSAPP"},{"key":"customerChannelIdentifier","value":"0000"}]}},"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"customer\": {\n \"phoneNumber\": [\n \"0000\"\n ],\n \"_id\": \"62629a0ef4b255fbd1621f5c\",\n \"firstName\": \"Jane Doe\",\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": []\n}"},{"id":"e2ac9230-6092-49d1-ad40-dd875341261c","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching attributes.\"\n}"}],"_postman_id":"afecfca4-9442-42d9-a8ac-032d13740f2b"},{"name":"Get Customers By Labels","id":"fe2a2f67-5553-4318-8825-79e6db46872d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=&paginateQuery=labels:62d8f816d09f9933f865acc8,62d8fee9cae67823f8d9153a","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"0"},{"key":"sort","value":""},{"key":"paginateQuery","value":"labels:62d8f816d09f9933f865acc8,62d8fee9cae67823f8d9153a"}],"variable":[]}},"response":[{"id":"5413a100-7f15-4c4b-9e5e-dd72f7b1e1cf","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=&paginateQuery=labels:62d8f816d09f9933f865acc8,62d8fee9cae67823f8d9153a","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"0"},{"key":"sort","value":""},{"key":"paginateQuery","value":"labels:62d8f816d09f9933f865acc8,62d8fee9cae67823f8d9153a"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"73acc001-87bc-488c-a010-10ca0a8d11dd"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"1665"},{"key":"ETag","value":"W/\"681-ItF4UKFhbGATPCcjnY6NG0TJU+o\""},{"key":"Date","value":"Thu, 28 Jul 2022 10:23:25 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"_id\": \"62d8f944d09f9933f865acef\",\n \"phoneNumber\": [\n \"123\"\n ],\n \"firstName\": \"faizan\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8fee9cae67823f8d9153a\",\n \"62d8f816d09f9933f865acc8\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62d8f973d09f9933f865acf8\",\n \"phoneNumber\": [\n \"345\"\n ],\n \"firstName\": \"raza\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8f816d09f9933f865acc8\",\n \"62d8fee9cae67823f8d9153a\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62da3987dbeb243ac8e3e95f\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"mubeen\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62da3985dbeb243ac8e3e95b\",\n \"62d8f816d09f9933f865acc8\",\n \"62d8fee9cae67823f8d9153a\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62da3a99dbeb243ac8e3e9a6\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"haroon\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8fee9cae67823f8d9153a\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62da44c8dbeb243ac8e3e9e9\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"Jane Doe\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8f816d09f9933f865acc8\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62da46c6dbeb243ac8e3ea07\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"Jane Doe\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8fee9cae67823f8d9153a\",\n \"62d901b7b2aa533028b0f3a4\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62da6582dbeb243ac8e3eae1\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"Jane Doe\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8f816d09f9933f865acc8\",\n \"62da3a6edbeb243ac8e3e990\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n },\n {\n \"_id\": \"62de7b73dbeb243ac8e3eb7a\",\n \"phoneNumber\": [\n \"\"\n ],\n \"firstName\": \"jaz\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [\n \"62d8f816d09f9933f865acc8\",\n \"62de7824dbeb243ac8e3eb62\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0\n }\n ],\n \"totalDocs\": 8,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"}],"_postman_id":"fe2a2f67-5553-4318-8825-79e6db46872d"},{"name":"Get Customer By Attribute","id":"3306083d-c56a-4925-b568-2bb803d34f73","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers?query=firstName:guy","description":"

Endpoints

GET/customers

This API returns the customer details with a specific first name.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns details of the customer.
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"

","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

Retrieves customer with a specific first name.

\n","type":"text/plain"},"key":"query","value":"firstName:guy"}],"variable":[]}},"response":[{"id":"fc84540b-6498-421b-8e94-d81c4b138fca","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?query=firstName:John","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"query","value":"firstName:John"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"366"},{"key":"ETag","value":"W/\"16e-m8DZoV3WQfuwh7jjVl51ktPjhqo\""},{"key":"Date","value":"Mon, 28 Jun 2021 15:35:42 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"phoneNumber\": [\n \"090078601\",\n \"030012459845\",\n \"03002154875\"\n ],\n \"_id\": \"6224aa8ac1117575d4dadbba\",\n \"firstName\": \"Guy\",\n \"web\": [\n \"1133\",\n \"1621444\",\n \"8889\",\n \"8686867768\"\n ],\n \"isAnonymous\": false,\n \"__v\": 0,\n \"tesr\": \"\"\n }\n]"},{"id":"d9abd7ef-baaa-4933-abaa-a99ea07818b5","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching attributes.\"\n}"}],"_postman_id":"3306083d-c56a-4925-b568-2bb803d34f73"},{"name":"Get Customer List by searching over multiple attributes of customer","id":"e31c136f-66b1-4d99-8791-7f64927eb1c9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=createdAt:desc&paginateQuery={{searchTerm}}&fields=firstName,lastName,email","description":"

Get Customer Details

This endpoint retrieves a list of customer details with the option to limit the number of results, specify the sorting order, and paginate the query based on a search term.

Request

Method: GET
\n
URL: https://cim.expertflow.com/cim-customer//v2/customers
\n
Query Parameters:
\n
- limit (optional, number): The maximum number of results to return.
  \n
- offset (optional, number): The number of results to skip.
  \n
- sort (optional, string): The field to sort by and the sort order (e.g. createdAt:desc).
  \n
- paginateQuery: The term/string we want to search for in the customer attributes.
  \n
- fields (optional, string): Comma-separated list of fields to include in which we want to search the paginateQuery string.
  \n
\n

The example response for this request is given:

{\n    \"docs\": [\n        {\n            \"_id\": \"661cf5f3fb3aef6e3d7c2e38\",\n            \"phoneNumber\": [],\n            \"firstName\": \"131242\",\n            \"web\": [\n                \"131242\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"661d07c0fb3aefc50f7c2e49\",\n            \"phoneNumber\": [],\n            \"firstName\": \"12345\",\n            \"web\": [\n                \"12345\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"66268b29aa0ffe7477e3977f\",\n            \"phoneNumber\": [],\n            \"firstName\": \"121222\",\n            \"web\": [\n                \"121222\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"6626b15daa0ffe430de397ae\",\n            \"phoneNumber\": [],\n            \"firstName\": \"1212\",\n            \"web\": [\n                \"1212\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"6626b1d1aa0ffe0288e397ba\",\n            \"phoneNumber\": [],\n            \"firstName\": \"1210210\",\n            \"web\": [\n                \"1210210\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"662780bf70065d6841bdef3a\",\n            \"phoneNumber\": [],\n            \"firstName\": \"123456\",\n            \"web\": [\n                \"123456\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        },\n        {\n            \"_id\": \"6627a48770065d2803bdef56\",\n            \"phoneNumber\": [],\n            \"firstName\": \"1201202\",\n            \"web\": [\n                \"1201202\"\n            ],\n            \"isAnonymous\": true,\n            \"__v\": 0\n        }\n \n    ],\n    \"totalDocs\": 32,\n    \"limit\": 25,\n    \"page\": 1,\n    \"totalPages\": 2,\n    \"pagingCounter\": 1,\n    \"hasPrevPage\": false,\n    \"hasNextPage\": true,\n    \"prevPage\": null,\n    \"nextPage\": 2\n}\n\n

\n","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"0"},{"key":"sort","value":"createdAt:desc"},{"key":"paginateQuery","value":"{{searchTerm}}"},{"key":"fields","value":"firstName,lastName,email"}],"variable":[]}},"response":[{"id":"e1597a40-6e23-44a5-8134-fd5fde4f21da","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=&sort=&paginateQuery=faraz&fields=email,firstName,lastName","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":""},{"key":"sort","value":""},{"key":"paginateQuery","value":"faraz"},{"key":"fields","value":"email,firstName,lastName"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"_id\": \"6698aebd2aaef17b313c42ff\",\n \"phoneNumber\": [\n \"12345\"\n ],\n \"firstName\": \"Faraz\",\n \"web\": [\n \"\"\n ],\n \"voice\": [\n \"\"\n ],\n \"labels\": [],\n \"facebook\": [\n \"\"\n ],\n \"twitter\": [\n \"\"\n ],\n \"telegram\": [\n \"\"\n ],\n \"instagram\": [\n \"\"\n ],\n \"viber\": [\n \"\"\n ],\n \"test\": \"\",\n \"lastName\": \"\",\n \"email\": \"nice@gmail.com\",\n \"isAnonymous\": false,\n \"__v\": 0\n }\n ],\n \"totalDocs\": 1,\n \"limit\": 25,\n \"page\": 1,\n \"totalPages\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"},{"id":"9eab93ab-9d18-418f-a6c0-19d3c1efffda","name":"Bad Request","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=&sort=&paginateQuery=faraz&fields=email,firstName,myField","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":""},{"key":"sort","value":""},{"key":"paginateQuery","value":"faraz"},{"key":"fields","value":"email,firstName,myField"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"Invalid fields passed: myField\"\n}"},{"id":"6872977c-4ccc-43fb-a32c-2221d478f4b9","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers?limit=25&offset=0&sort=createdAt:desc&paginateQuery={{searchTerm}}&fields=firstName,lastName,email","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"0"},{"key":"sort","value":"createdAt:desc"},{"key":"paginateQuery","value":"{{searchTerm}}","description":"example123"},{"key":"fields","value":"firstName,lastName,email"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"INTERNAL_SERVER_ERROR\"\n}"}],"_postman_id":"e31c136f-66b1-4d99-8791-7f64927eb1c9"},{"name":"Add Customer","id":"bb4eadc3-48ed-4dba-bf55-24fa4055b6e6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"firstName\": \"nabeel\",\n \"phoneNumber\": [\n \"03328283920\"\n ],\n \"isAnonymous\": false\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customers","description":"

Endpoints

POST/customers

This API allows you to add a new customer with specific details. Additional customer schema attributes values can also be passed in the API.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
firstName - String - Required	First name of the customer.
phoneNumber - Array - Optional	Dependent upon schema attribute type that has been set in database.
isAnonymous - Boolean - Required	By default unchecked. If checked, the customer is identified as an anonymous customer.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Customer added.
Bad Request Object	Code 400. Message: \"An error occurred while adding customer.\"
Internal Server Error	Code 500. Message: \"An error occurred while adding customer.\"

","urlObject":{"path":["customers"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"2a12b54b-64d6-4b71-a4d2-24296f435db6","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"\n {\n \"firstName\": \"nabeel\",\n \"lastName\": \"Ahmad\",\n \"email\": \"nabeel969@yahoo.com\",\n \"phone1\": \"03328283920\",\n \"phone2\": \"03338283920\",\n \"viberId\": \"vid\",\n \"facebookId\": \"nabeel969\",\n \"webId\": \"123123\",\n \"isAnonymous\": false\n\n }\n \n","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customer"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"326"},{"key":"ETag","value":"W/\"146-i4CleVqjYFk2yi8/sh8bHNy8MD4\""},{"key":"Date","value":"Mon, 28 Jun 2021 15:34:41 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"labels\": [],\n \"_id\": \"60d9ec112d220907e393cb4b\",\n \"firstName\": \"nabeel\",\n \"lastName\": \"Ahmad\",\n \"email\": \"nabeel969@yahoo.com\",\n \"phone1\": \"03328283920\",\n \"phone2\": \"03338283920\",\n \"viberId\": \"vid\",\n \"facebookId\": \"nabeel969\",\n \"webId\": \"123123\",\n \"isAnonymous\": false,\n \"createdAt\": \"2021-06-28T15:34:41.553Z\",\n \"updatedAt\": \"2021-06-28T15:34:41.553Z\",\n \"__v\": 0\n}"},{"id":"c4f6e5f6-d6f9-4273-9678-0f0fadef6543","name":"Bad Request Object","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"firstame\": \"faraz\",\r\n \"phoneNumber\": [\r\n \"03328283920\"\r\n ],\r\n \"isAnonymous\": false\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customers"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"BAD_REQUEST\",\n \"msg\": \"Schema mismatch for firstame attribute\"\n }\n}"},{"id":"ce07fa33-87a6-41ae-ab57-39ce9b8adf27","name":"Internal Server Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"firstName\": \"faraz\",\r\n \"phoneNumber\": [\r\n \"03328283920\"\r\n ],\r\n \"isAnonymous\": false\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while adding customer.\"\n}"}],"_postman_id":"bb4eadc3-48ed-4dba-bf55-24fa4055b6e6"},{"name":"Update Customer","id":"280b2ead-f665-4111-be82-cfb6edaf95f5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"phoneNumber\": [\n \"03328283920\"\n ],\n \"firstName\": \"nabeel Ahmad\",\n \"isAnonymous\": false\n \n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customers/:id","description":"

Endpoints

PUT/customers/:id

This API allows you to update details of a specific customer.

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
firstName - String - Required	First name of the customer.
phoneNumber - Numeric - Required	Contact number

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Updates the values.
Bad Request Object	Code 400. Message: \"An error occurred while updating customer.\"
Internal Server Error	Code 500. Message: \"An error occurred while updating customer.\"
Conflict	Code 409. Message: \"An error occurred while updating customer.\"
Bad Request	Code 400. Message: \"An error occurred while updating customer.\"

","urlObject":{"path":["customers",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"0ce26d3c-d967-4d97-9b6a-e781e40d6beb","description":{"content":"

Specify the ID of the customer whose details need to be updated.

\n","type":"text/plain"},"type":"any","value":"66df3f45b1de3c05a8907bb7","key":"id"}]}},"response":[{"id":"1480533b-a3c7-4633-b831-89b1ce23f388","name":"Success","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"phoneNumber\": [\n \"03328283920\"\n ],\n \"firstName\": \"nabeel Ahmad\",\n \"isAnonymous\": false\n \n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//customers/67692838fac117b4efe7b2d2"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"366"},{"key":"ETag","value":"W/\"16e-m8DZoV3WQfuwh7jjVl51ktPjhqo\""},{"key":"Date","value":"Mon, 28 Jun 2021 15:35:25 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"phoneNumber\": [\n \"03328283920\"\n ],\n \"_id\": \"66df3f45b1de3c05a8907bb7\",\n \"firstName\": \"nabeel Ahmad\",\n \"isAnonymous\": false,\n \"__v\": 0\n}"},{"id":"2dacd6b7-dd57-40e8-b4f6-0e94ad6a7c76","name":"Bad Request","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"phoneNumer\": [\r\n \"03328283920\"\r\n ],\r\n \"firstName\": \"nabeel Ahmad\",\r\n \"isAnonymous\": false\r\n \r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"66df3f45b1de3c05a8907bb7"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"BAD_REQUEST\",\n \"msg\": \"Schema mismatch for phoneNumer attribute\"\n }\n}"},{"id":"66d7bac4-a430-452b-a1b1-52df74bbcd69","name":"Internal Server Error","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"columns\": [\r\n {\r\n \"field\": \"firstName\",\r\n \"header\": \"First Name\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"lastName\",\r\n \"header\": \"Last Name\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"email\",\r\n \"header\": \"Email\",\r\n \"type\": \"email\"\r\n },\r\n {\r\n \"field\": \"phone1\",\r\n \"header\": \"Phone1\",\r\n \"type\": \"phone\"\r\n },\r\n {\r\n \"field\": \"phone2\",\r\n \"header\": \"Phone2\",\r\n \"type\": \"phone\"\r\n },\r\n {\r\n \"field\": \"viberId\",\r\n \"header\": \"Viber ID\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"facebookId\",\r\n \"header\": \"Facebook ID\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"webId\",\r\n \"header\": \"Web ID\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"createdBy\",\r\n \"header\": \"Created By\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"updatedBy\",\r\n \"header\": \"Updated By\",\r\n \"type\": \"string\"\r\n },\r\n {\r\n \"field\": \"isAnonymous\",\r\n \"header\": \"Is Anonymous\",\r\n \"type\": \"bool\"\r\n },\r\n {\r\n \"field\": \"labels\",\r\n \"header\": \"Labels\",\r\n \"type\": \"label\"\r\n }\r\n ],\r\n \"user_Id\": \"nabeel\",\r\n \"page_size\": 10,\r\n \"sort_option\": [\r\n {\r\n \"column\": \"firstName\",\r\n \"sort_order\": \"desc\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"66df3f45b1de3c05a8907bb7"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"stringValue\": \"\\\":id\\\"\",\n \"valueType\": \"string\",\n \"kind\": \"ObjectId\",\n \"value\": \":id\",\n \"path\": \"_id\",\n \"reason\": {},\n \"name\": \"CastError\",\n \"message\": \"Cast to ObjectId failed for value \\\":id\\\" (type string) at path \\\"_id\\\" for model \\\"customer\\\"\"\n }\n}"},{"id":"1e484e40-efa1-4baa-9ea7-8189c21531b8","name":"Not Found","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"phoneNumber\": [\r\n \"03328283920\"\r\n ],\r\n \"firstName\": \"nabeel Ahmad\",\r\n \"isAnonymous\": false\r\n \r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"66df3f45b1de3c05a8907ba9"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"NOT_FOUND\",\n \"msg\": \"No Record Found\"\n }\n}"}],"_postman_id":"280b2ead-f665-4111-be82-cfb6edaf95f5"},{"name":"Delete Customer","id":"39884f7a-9c2b-4217-aad2-43a334f619cd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"https://cim.expertflow.com/cim-customer//customers/:id","description":"

Endpoints

DELETE/customerSchema/:Id

This API deletes customer with specific ID. This will be a hard-delete action and remove it from the database.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Message: \"Customer successfully deleted.\"
Bad Request	Code 400. Message: \"An error occurred while updating customer.\"
Not found	Code 404. Message: \"The customer you are trying to delete does not exist.\"
Internal Server Error	Code 404. Message: \"Server error. Cannot delete customer.\"

","urlObject":{"path":["customers",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"bd533d20-bb9f-47af-875a-b5a98643aada","description":{"content":"

Specify the ID of the customer to be deleted.

\n","type":"text/plain"},"type":"any","value":null,"key":"id"}]}},"response":[{"id":"d73bf2ad-a73b-4ada-a858-4dbb0f8bb99d","name":"Success","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"66df3f45b1de3c05a8907bb7"}]}},"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"code\": \"Deleted\",\r\n \"msg\": \"Customer Deleted Successfully\"\r\n}"},{"id":"193f4eea-fff9-4856-bbf8-c4139f172f83","name":"Bad Request","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":"66df3f45b1de3c05a8907bb7"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\":\"BAD_REQUEST\",\n \"msg\":\"An error occurred while deleting customer.\"\n }\n}"},{"id":"8c8c2e91-2efa-42be-b4e5-b4423f6f250f","name":"Not Found","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":null}]}},"status":"Not Found\\","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"NOT_FOUND\",\n \"msg\": \"No Record Found\"\n }\n}"},{"id":"d86d2c9f-f413-4396-9367-33448a4dedb8","name":"Internal Server Error","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//customers/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["customers",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"Server error. Cannot delete customer.\"\n}"}],"_postman_id":"39884f7a-9c2b-4217-aad2-43a334f619cd"}],"id":"64ef4f00-35c1-444e-a7c7-c0b9972b4ed7","description":"

StartFragment

This folder consists of APIs to add new customers, update their values and manage them.

EndFragme

\n","_postman_id":"64ef4f00-35c1-444e-a7c7-c0b9972b4ed7"},{"name":"User Preference","item":[{"name":"Get User Preference List","id":"657658ca-def7-4dd6-955b-c96a525db6a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//userPreference","description":"

Endpoints

GET/userPreference

This API returns the user preferences of UI set by the admin.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of preferences.
Internal Server Error	Code 500. Message: \"An error occurred while fetching preferences.\"

","urlObject":{"path":["userPreference"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"563cbd71-4340-48c7-b943-d4d6c2babb39","name":"Success","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//userPreference"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"309"},{"key":"ETag","value":"W/\"135-rK/hs9h2V06pz15Fa2oi5eGOVQU\""},{"key":"Date","value":"Mon, 12 Jul 2021 08:03:36 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"_id\": \"66db00c025fc3ad9ad8318af\",\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"phoneNumber\",\n \"header\": \"Phone Number\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"web\",\n \"header\": \"Web\",\n \"type\": \"string\"\n },\n {\n \"field\": \"voice\",\n \"header\": \"Voice\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"facebook\",\n \"header\": \"Facebook SM\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Anonymous\",\n \"type\": \"boolean\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"string\"\n },\n {\n \"field\": \"twitter\",\n \"header\": \"Twitter\",\n \"type\": \"string\"\n },\n {\n \"field\": \"telegram\",\n \"header\": \"Telegram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"instagram\",\n \"header\": \"Instagram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"viber\",\n \"header\": \"Viber\",\n \"type\": \"string\"\n }\n ],\n \"theme\": \"light\",\n \"user_Id\": \"e4f71e3b-0768-4d4a-b06f-d7614aea88f6\",\n \"pageSize\": null,\n \"sortOption\": [\n {\n \"field\": \"\",\n \"sortOption\": \"\"\n }\n ],\n \"sort_option\": [],\n \"__v\": 0\n },\n {\n \"_id\": \"66db294025fc3aa5bb8318d4\",\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"phoneNumber\",\n \"header\": \"Phone Number\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"web\",\n \"header\": \"Web\",\n \"type\": \"string\"\n },\n {\n \"field\": \"voice\",\n \"header\": \"Voice\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"facebook\",\n \"header\": \"Facebook SM\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Anonymous\",\n \"type\": \"boolean\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"string\"\n },\n {\n \"field\": \"twitter\",\n \"header\": \"Twitter\",\n \"type\": \"string\"\n },\n {\n \"field\": \"telegram\",\n \"header\": \"Telegram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"instagram\",\n \"header\": \"Instagram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"viber\",\n \"header\": \"Viber\",\n \"type\": \"string\"\n }\n ],\n \"theme\": \"light\",\n \"user_Id\": \"fd11bea5-65dc-4c55-9146-357a44587d71\",\n \"pageSize\": null,\n \"sortOption\": [\n {\n \"field\": \"\",\n \"sortOption\": \"\"\n }\n ],\n \"sort_option\": [],\n \"__v\": 0\n },\n {\n \"_id\": \"66df276737fdf93702a698f1\",\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"phoneNumber\",\n \"header\": \"Phone Number\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"web\",\n \"header\": \"Web\",\n \"type\": \"string\"\n },\n {\n \"field\": \"voice\",\n \"header\": \"Voice\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"facebook\",\n \"header\": \"Facebook SM\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Anonymous\",\n \"type\": \"boolean\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"string\"\n },\n {\n \"field\": \"twitter\",\n \"header\": \"Twitter\",\n \"type\": \"string\"\n },\n {\n \"field\": \"telegram\",\n \"header\": \"Telegram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"instagram\",\n \"header\": \"Instagram\",\n \"type\": \"string\"\n },\n {\n \"field\": \"viber\",\n \"header\": \"Viber\",\n \"type\": \"string\"\n }\n ],\n \"theme\": \"light\",\n \"user_Id\": \"749fbe9c-cbc6-417a-9677-eda65c3631ba\",\n \"pageSize\": null,\n \"sortOption\": [\n {\n \"field\": \"\",\n \"sortOption\": \"\"\n }\n ],\n \"sort_option\": [],\n \"__v\": 0\n }\n ],\n \"total\": 3,\n \"limit\": 50,\n \"page\": 1,\n \"pages\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"},{"id":"3d9c1184-06b6-4e17-b78d-01dfc17e3163","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//userPreference"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching preferences.\"\n}"}],"_postman_id":"657658ca-def7-4dd6-955b-c96a525db6a8"},{"name":"Add User Preference","id":"66e85c9d-287e-4154-8e25-38ecc49a2468","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//userPreference","description":"

Endpoints

POST/userPreferences

This API allows you to set the UI with specific user preferences.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
columns - Array - Required	columns to be displayed: field, header and type to be specified for each column.
_id - String - Required	system generated
user_Id - String - Required	ID of the admin making changes to user preferences.
page_size - Numeric - Required	Number of customers to be displayed per page. Maximum value is 25.
sort_option - Array - Optional	to sort the list in ascending and descending.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Preferences set.
Bad Request Object	Code 400. Message: \"An error occurred while setting preferences.\"
Internal Server Error	Code 500. Message: \"An error occurred while setting preferences.\"

","urlObject":{"path":["userPreference"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"6fcb55de-5b3e-466a-a4bd-f4961cef9161","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": 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Preference","id":"87749ecf-c063-4396-859c-c21aa4f2971c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//userPreference/:id","description":"

Endpoints

PUT/userPreferences/:id

This API allows you to update the user preference settings for a specific agent (recongnized by ID).

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
columns - Array - Required	columns to be displayed: field, header and type to be specified for each column.
page_size - Numeric - Required	Number of customers to be displayed per page. Maximum value is 25.
sort_option	to sort the list in ascending and descending.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Preferences set.
Bad Request Object	Code 400. Message: \"An error occurred while setting preferences.\"
Internal Server Error	Code 500. Message: \"An error occurred while setting preferences.\"
Not Found	Code 404. Message: \"Object not found.\"

","urlObject":{"path":["userPreference",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"b85e21d2-557b-4195-ba26-8bff2784c9e2","description":{"content":"

Specify the ID of the agent for whom the user preferences need to be set.

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\"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\":\"BAD_REQUEST\",\n \"msg\":\"An error occurred while setting preferences.\"\n }\n}"},{"id":"3f96418b-a7ba-4c01-b3ea-480632809def","name":"Internal Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while setting preferences.\"\n}"},{"id":"52f45ac8-035c-4506-8f52-fa9a26b7b723","name":"Not Found","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"NOT_FOUND\",\n \"msg\": \"Object not found.\"\n }\n}"},{"id":"85fe9009-58bf-4b71-919b-6ad5901d4b1a","name":"Mongo Bad Request","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"lastName\",\n \"header\": \"Last Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"email\",\n \"header\": \"Email\",\n \"type\": \"email\"\n },\n {\n \"field\": \"phone1\",\n \"header\": \"Phone1\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"phone2\",\n \"header\": \"Phone2\",\n \"type\": \"phone\"\n },\n {\n \"field\": \"viberId\",\n \"header\": \"Viber ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"facebookId\",\n \"header\": \"Facebook ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"webId\",\n \"header\": \"Web ID\",\n \"type\": \"string\"\n },\n {\n \"field\": \"createdBy\",\n \"header\": \"Created By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"updatedBy\",\n \"header\": \"Updated By\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Is Anonymous\",\n \"type\": \"bool\"\n },\n {\n \"field\": \"labels\",\n \"header\": \"Labels\",\n \"type\": \"label\"\n }\n ],\n \"user_Id\": \"nabeel\",\n \"page_size\": 10,\n \"sort_option\": [\n {\n \"column\": \"firstName\",\n \"sort_order\": \"desc\"\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"attribute\":\"ERROR\",\n \"validation\":\"Error Details are here\"\n }\n}"}],"_postman_id":"87749ecf-c063-4396-859c-c21aa4f2971c"},{"name":"Delete User Preference","id":"07df6d9f-dd48-4f5f-8711-6e6bc1cc366f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"https://cim.expertflow.com/cim-customer//userPreference/:id","description":"

Endpoints

DELETE/userPreference/:Id

This API resets user preferences to default for a specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Message: \"Customer successfully deleted.\"
Bad Request	Code 400. Message: \"An error occurred while resetting preferences.\"
Not found	Code 404. Message: \"The customer you are trying to find does not exist.\"
Internal Server Error	Code 404. Message: \"Server error. Cannot reset preferences to default.\"

","urlObject":{"path":["userPreference",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"59b98e70-6680-47c3-adcc-c4b7d59e313d","description":{"content":"

Specify the ID of the agent for whom the user preferences need to be reset.

\n","type":"text/plain"},"type":"any","value":null,"key":"id"}]}},"response":[{"id":"783f1e49-e127-4e97-a1ae-f2e8f1d6f585","name":"Success","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{}"},{"id":"ff89b2ce-4e34-45c7-babf-6a47a155c31a","name":"Bad Request","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"BAD_REQUEST\",\n \"msg\": \"Server error. Cannot reset preferences to default.\"\n }\n}"},{"id":"296f884b-e8b4-4276-be5e-e31c92a660ef","name":"Not Found","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": {\n \"code\": \"NOT_FOUND\",\n \"msg\": \"Object not found.\"\n }\n}"},{"id":"1351d6f0-6d00-4edc-94b8-5cb4e7c2c468","name":"Internal Server Error","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference",":id"],"variable":[{"key":"id","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"Server error. Cannot reset preferences to default.\"\n}"}],"_postman_id":"07df6d9f-dd48-4f5f-8711-6e6bc1cc366f"},{"name":"Get User Pref by user ID","id":"8f91ff47-6f42-4262-80e5-2a85fb9a4eb4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//userPreference?user_Id=65809a15-f138-4fa9-9e6e-567c61b87c29","description":"

Endpoints

GET/userPreference

This API returns the user preferences of UI set by the admin for a specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of preferences.
Internal Server Error	Code 500. Message: \"An error occurred while fetching preferences.\"

","urlObject":{"path":["userPreference"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

Specify the ID of the agent for whom the user preferences need to be retrieved.

\n","type":"text/plain"},"key":"user_Id","value":"65809a15-f138-4fa9-9e6e-567c61b87c29"}],"variable":[]}},"response":[{"id":"39ac9124-ef2d-44f3-a39d-15751ee0e126","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference?user_Id=65809a15-f138-4fa9-9e6e-567c61b87c29","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference"],"query":[{"key":"user_Id","value":"65809a15-f138-4fa9-9e6e-567c61b87c29"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"[\n {\n \"_id\": \"6282d94504bce514f25265ee\",\n \"columns\": [\n {\n \"field\": \"firstName\",\n \"header\": \"First Name\",\n \"type\": \"string\"\n },\n {\n \"field\": \"phoneNumber\",\n \"header\": \"Phone Number\",\n \"type\": \"phoneNumber\"\n },\n {\n \"field\": \"web\",\n \"header\": \"Web\",\n \"type\": \"string\"\n },\n {\n \"field\": \"isAnonymous\",\n \"header\": \"Anonymous\",\n \"type\": \"boolean\"\n }\n ],\n \"user_Id\": \"65809a15-f138-4fa9-9e6e-567c61b87c29\",\n \"pageSize\": null,\n \"sortOption\": [\n {\n \"field\": \"\",\n \"sortOption\": \"\"\n }\n ],\n \"sort_option\": [],\n \"__v\": 0\n }\n]"},{"id":"cfbf26ea-74f1-42a0-824c-d1bc93505ba8","name":"Internal Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//userPreference?user_Id=65809a15-f138-4fa9-9e6e-567c61b87c29","host":["https://cim.expertflow.com/cim-customer/"],"path":["userPreference"],"query":[{"key":"user_Id","value":"65809a15-f138-4fa9-9e6e-567c61b87c29"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"error\": \"An error occurred while fetching preferences.\"\n}"}],"_postman_id":"8f91ff47-6f42-4262-80e5-2a85fb9a4eb4"}],"id":"67843a80-1122-4c42-ac64-fe4f1b0943da","description":"

This folder consists of APIs to manage user/agent preferences.

\n","_postman_id":"67843a80-1122-4c42-ac64-fe4f1b0943da"},{"name":"Log","item":[{"name":"Get Current Log Level","id":"fbd51b62-c119-4683-93c5-6550386c7404","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//log-level","urlObject":{"path":["log-level"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"428474aa-b8ca-4dcf-b4c2-d0a62c0811b5","name":"Success 200","originalRequest":{"method":"PUT","header":[],"url":"https://cim.expertflow.com/cim-customer//log-level"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 18 May 2023 14:25:18 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Correlationid","value":"0397363b-ec3c-4976-a448-dea1801b3890"},{"key":"Etag","value":"W/\"25-s08KablD/3umK8GSA30M9MZ5kdE\""},{"key":"X-Powered-By","value":"Express"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"msg\": \"current log level: info\"\n}"}],"_postman_id":"fbd51b62-c119-4683-93c5-6550386c7404"},{"name":"Update Log Level","id":"409b329c-1ec7-4ab3-9096-2dd76f1d19ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"url":"https://cim.expertflow.com/cim-customer//log-level/:level","description":"

Endpoints

PUT/log-level/:level

This API allows you to update log level.

\n","urlObject":{"path":["log-level",":level"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"2ffbb7d2-98de-477c-a35a-e0dea2dd5d7a","description":{"content":"

[debug,info,error]

\n","type":"text/plain"},"type":"any","value":"info","key":"level"}]}},"response":[{"id":"98c8b578-93d5-4a39-adcf-391c7b67d995","name":"Success 200","originalRequest":{"method":"PUT","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//log-level/:level","host":["https://cim.expertflow.com/cim-customer/"],"path":["log-level",":level"],"variable":[{"key":"level","value":"info","description":"[debug,info,error]"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 18 May 2023 14:25:18 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Correlationid","value":"0397363b-ec3c-4976-a448-dea1801b3890"},{"key":"Etag","value":"W/\"25-s08KablD/3umK8GSA30M9MZ5kdE\""},{"key":"X-Powered-By","value":"Express"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"msg\": \"log level updated to: info\"\n}"},{"id":"2d2946ca-646a-45b0-bc8c-848804b63944","name":"Invalid Log level","originalRequest":{"method":"PUT","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//log-level/:level","host":["https://cim.expertflow.com/cim-customer/"],"path":["log-level",":level"],"variable":[{"key":"level","value":"www","description":"[debug,info,error]"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 18 May 2023 14:25:37 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"83"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Correlationid","value":"97d19270-60aa-4c59-a7c9-a08c5ef44aa8"},{"key":"Etag","value":"W/\"53-9FDbZEVPYcWAIFnoF34MtyudQpQ\""},{"key":"X-Powered-By","value":"Express"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n \"msg\": \"log level www is not in the defined list of log levels [debug,info,error]\"\n}"}],"_postman_id":"409b329c-1ec7-4ab3-9096-2dd76f1d19ef"}],"id":"fdd5a5a0-59f6-4272-9037-20c5678c0f7b","description":"

It is used to get and change log level. There are currently three levels associated: info, error and debug.

\n","_postman_id":"fdd5a5a0-59f6-4272-9037-20c5678c0f7b"},{"name":"agentSetting","item":[{"name":"Get User agentSetting By User ID","id":"4e73274e-08a8-47c0-90dd-94787ba50151","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//agentSetting?user_Id=669e5ae2-f101-4df4-bc14-0d18586c4045","description":"

Endpoints

GET/theme

This API returns the GUI theme and language set for the agent.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns list of preferences.
Internal Server Error	Code 500. Message: \"An error occurred while fetching preferences.\"

","urlObject":{"path":["agentSetting"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

Specify the ID of the agent for whom the theme need to be retrieved.

\n","type":"text/plain"},"key":"user_Id","value":"669e5ae2-f101-4df4-bc14-0d18586c4045"}],"variable":[]}},"response":[{"id":"a8edd379-b603-4aa3-9e44-c78fa814d839","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//agentSetting?user_Id=669e5ae2-f101-4df4-bc14-0d18586c4045","host":["https://cim.expertflow.com/cim-customer/"],"path":["agentSetting"],"query":[{"key":"user_Id","value":"669e5ae2-f101-4df4-bc14-0d18586c4045","description":"Specify the ID of the agent for whom the theme need to be retrieved."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"5e877629-2392-4e51-8d84-6e8c5de8cd31"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"123"},{"key":"ETag","value":"W/\"7b-+B3lmubTdKzoNWEgt1j0ZDsj3Wg\""},{"key":"Date","value":"Thu, 18 Aug 2022 08:06:40 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"theme\": \"light\",\n \"language\": \"en\",\n \"_id\": \"66df421eb1de3c6fc2907bce\",\n \"user_Id\": \"669e5ae2-f101-4df4-bc14-0d18586c4045\",\n \"__v\": 0\n}"}],"_postman_id":"4e73274e-08a8-47c0-90dd-94787ba50151"},{"name":"Update User agentSetting By User ID","id":"d49dffd1-8f5b-417f-a8d1-e19148714b3c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"theme\": \"light\",\r\n \"language\":\"en\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//agentSetting/:id","description":"

Endpoints

PUT/theme/:id

This API allows you to update the GUI theme as well as language preference for a specific agent (recongnized by ID).

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
theme - Object - Required	By default theme = light. Two themes are available: light or dark.
language - Object - Required	Language preference. By default, it is 'en\" (English).

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Preferences set.
Internal Server Error	Code 500. Message: \"An error occurred while setting preferences.\"

","urlObject":{"path":["agentSetting",":id"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[{"id":"93250264-ed06-4b90-b6f9-17cb686769b3","description":{"content":"

Specify the ID of the agent for whom the theme needs to be updated.

\n","type":"text/plain"},"type":"any","value":"669e5ae2-f101-4df4-bc14-0d18586c4045","key":"id"}]}},"response":[{"id":"4b473499-dbbf-40f5-85ca-e89a8b503f7c","name":"Success","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"theme\": \"dark\",\r\n \"language\":\"en\"\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//agentSetting/:id","host":["https://cim.expertflow.com/cim-customer/"],"path":["agentSetting",":id"],"variable":[{"key":"id","value":"669e5ae2-f101-4df4-bc14-0d18586c4045","description":"Specify the ID of the agent for whom the theme needs to be updated."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"37c8b085-cfb5-4ad3-93ae-87b5d0f45aea"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"123"},{"key":"ETag","value":"W/\"7b-gxTYABv3uPwDo/qGcCw9UrNkCEI\""},{"key":"Date","value":"Thu, 18 Aug 2022 08:07:59 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"theme\": \"dark\",\n \"language\": \"en\",\n \"_id\": \"66df421eb1de3c6fc2907bce\",\n \"user_Id\": \"669e5ae2-f101-4df4-bc14-0d18586c4045\",\n \"__v\": 0\n}"}],"_postman_id":"d49dffd1-8f5b-417f-a8d1-e19148714b3c"}],"id":"4185af85-04c5-4775-867d-7835109f660e","description":"

This folder consists of APIs for changing theme of the UI.

\n","_postman_id":"4185af85-04c5-4775-867d-7835109f660e"},{"name":"Label","item":[{"name":"Get All Labels","id":"d46792b9-94eb-4299-a088-1f1f94d0068b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//label","description":"

Endpoints

GET/label

This API returns the list of customer labels.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns list of labels.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while fetching labels.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"6b8ad27e-d964-49b3-8135-5c0bddb84ab2","name":"Get All Labels","originalRequest":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//label"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"bc33f78d-609e-4bd5-88e0-64394d0328c2"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"1575"},{"key":"ETag","value":"W/\"627-Gv/pIca+ELvYSgDGzLCPhlB8aWo\""},{"key":"Date","value":"Thu, 28 Jul 2022 07:35:48 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"_id\": \"62d8f80bd09f9933f865acc1\",\n \"name\": \"block\",\n \"colorCode\": \"#bfef45\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:03.056Z\",\n \"updatedAt\": \"2022-07-21T06:54:03.056Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d8f816d09f9933f865acc8\",\n \"name\": \"vvip\",\n \"colorCode\": \"#42d4f4\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:14.131Z\",\n \"updatedAt\": \"2022-07-21T06:54:14.131Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d8fee9cae67823f8d9153a\",\n \"name\": \"iop\",\n \"colorCode\": \"#a9a9a9\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T07:23:21.467Z\",\n \"updatedAt\": \"2022-07-21T07:23:21.467Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d901b7b2aa533028b0f3a4\",\n \"name\": \"www\",\n \"colorCode\": \"#f34f1b\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T07:35:19.522Z\",\n \"updatedAt\": \"2022-07-21T07:35:19.522Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62da3985dbeb243ac8e3e95b\",\n \"name\": \"high\",\n \"colorCode\": \"#a9a9a9\",\n \"createdAt\": \"2022-07-22T05:45:41.462Z\",\n \"updatedAt\": \"2022-07-22T05:45:41.462Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62da3a6edbeb243ac8e3e990\",\n \"name\": \"qwerty\",\n \"colorCode\": \"#a9a9a9\",\n \"createdAt\": \"2022-07-22T05:49:34.370Z\",\n \"updatedAt\": \"2022-07-22T05:49:34.370Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62de76d1dbeb243ac8e3eb42\",\n \"name\": \"bui\",\n \"createdBy\": \"faizan\",\n \"colorCode\": \"#a9a9a9\",\n \"createdAt\": \"2022-07-25T10:56:17.899Z\",\n \"updatedAt\": \"2022-07-25T10:56:17.899Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62de7809dbeb243ac8e3eb5e\",\n \"name\": \"fff\",\n \"createdBy\": \"faizan\",\n \"colorCode\": \"#a9a9a9\",\n \"createdAt\": \"2022-07-25T11:01:29.067Z\",\n \"updatedAt\": \"2022-07-25T11:01:29.067Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62de7824dbeb243ac8e3eb62\",\n \"name\": \"kk\",\n \"createdBy\": \"faizan\",\n \"colorCode\": \"#f032e6\",\n \"createdAt\": \"2022-07-25T11:01:56.872Z\",\n \"updatedAt\": \"2022-07-27T10:51:55.747Z\",\n \"__v\": 0,\n \"updatedBy\": \"fadmin\"\n }\n]"}],"_postman_id":"d46792b9-94eb-4299-a088-1f1f94d0068b"},{"name":"Get Label By Attribute","id":"f25c418c-9ae5-4209-a3b0-0713bf130cb4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//label?query=name: abc","description":"

Endpoints

GET/label

This API returns the list of customer labels with a specific attribute value passed as query parameter.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns list of labels.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while fetching labels.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

any attribute with a value (key, value pair) can be specified here e.g. name, colorCode, createdBy, createdAt etc.

\n","type":"text/plain"},"key":"query","value":"name: abc"}],"variable":[]}},"response":[{"id":"80584585-e947-4692-b52c-6e5171896feb","name":"Get Label By Attribute","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//label?query=name:vv","host":["https://cim.expertflow.com/cim-customer/"],"path":["label"],"query":[{"key":"query","value":"name:vv","description":"if name maches vv (regular expression)"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"bb100e6d-513c-4dfe-b293-bea27f9ae5ed"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"178"},{"key":"ETag","value":"W/\"b2-uQj6ul618FzTKk9yhZl+rbZS6A0\""},{"key":"Date","value":"Thu, 28 Jul 2022 07:35:26 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"_id\": \"62d8f816d09f9933f865acc8\",\n \"name\": \"vvip\",\n \"colorCode\": \"#42d4f4\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:14.131Z\",\n \"updatedAt\": \"2022-07-21T06:54:14.131Z\",\n \"__v\": 0\n }\n]"},{"id":"90bf4f5e-c3fa-491f-a90e-768e22c4e6c0","name":"Get Label By Attribute","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//label?query=createdBy:ad","host":["https://cim.expertflow.com/cim-customer/"],"path":["label"],"query":[{"key":"query","value":"createdBy:ad"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"2a37559e-0f9a-467e-bf87-5a34177e9e65"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"708"},{"key":"ETag","value":"W/\"2c4-GH9EgJ5IZcoPr2pckDNcx7eOX2E\""},{"key":"Date","value":"Thu, 28 Jul 2022 07:36:40 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"_id\": \"62d8f80bd09f9933f865acc1\",\n \"name\": \"block\",\n \"colorCode\": \"#bfef45\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:03.056Z\",\n \"updatedAt\": \"2022-07-21T06:54:03.056Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d8f816d09f9933f865acc8\",\n \"name\": \"vvip\",\n \"colorCode\": \"#42d4f4\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:14.131Z\",\n \"updatedAt\": \"2022-07-21T06:54:14.131Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d8fee9cae67823f8d9153a\",\n \"name\": \"iop\",\n \"colorCode\": \"#a9a9a9\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T07:23:21.467Z\",\n \"updatedAt\": \"2022-07-21T07:23:21.467Z\",\n \"__v\": 0\n },\n {\n \"_id\": \"62d901b7b2aa533028b0f3a4\",\n \"name\": \"www\",\n \"colorCode\": \"#f34f1b\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T07:35:19.522Z\",\n \"updatedAt\": \"2022-07-21T07:35:19.522Z\",\n \"__v\": 0\n }\n]"}],"_postman_id":"f25c418c-9ae5-4209-a3b0-0713bf130cb4"},{"name":"Get Label By id","id":"4ac929f5-ef76-4eed-8bea-99ce724cc8cd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/cim-customer//label?query=_id:62d8f80bd09f9933f865acc1","description":"

Endpoints

GET/label

This API returns the label of a specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns the label.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while fetching label.\"
Not Found	Code 404. Message: \"Resource not found.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

ID for which label has to be returned.

\n","type":"text/plain"},"key":"query","value":"_id:62d8f80bd09f9933f865acc1"}],"variable":[]}},"response":[{"id":"34140383-a641-43c8-a301-0091cb938364","name":"Get Label By id","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/cim-customer//label?query=_id:62d8f80bd09f9933f865acc1","host":["https://cim.expertflow.com/cim-customer/"],"path":["label"],"query":[{"key":"query","value":"_id:62d8f80bd09f9933f865acc1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"5f0bd6d7-7115-4033-8490-094d906f288e"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"177"},{"key":"ETag","value":"W/\"b1-0qBTyruPW5fVAHpRwe3PP9YwNmk\""},{"key":"Date","value":"Thu, 28 Jul 2022 09:50:33 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"62d8f80bd09f9933f865acc1\",\n \"name\": \"block\",\n \"colorCode\": \"#bfef45\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:03.056Z\",\n \"updatedAt\": \"2022-07-21T06:54:03.056Z\",\n \"__v\": 0\n}"}],"_postman_id":"4ac929f5-ef76-4eed-8bea-99ce724cc8cd"},{"name":"Save Label","id":"a9cf461f-9d70-4808-99a4-2a255ac6cd05","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"tuop\",\r\n \"colorCode\": \"#f58231\",\r\n \"createdBy\": \"admin\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//label","description":"

Endpoints

POST/label

This API adds label for a customer.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	label
colorCode - String - Required	Specify color/RGB value of the label. By default, it is Grey.
createdBy - String - Required	role/name of the label creator.
createdAt - String - Required	Format: yyyy-mm-dd Thh:mm:ss
updatedAt - String - Required	Format: yyyy-mm-dd Thh:mm:ss

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Adds a label.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while adding label.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[],"variable":[]}},"response":[{"id":"e18a1354-6d49-4821-9375-4f9e46995ff6","name":"Save Label","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"tu\",\r\n \"colorCode\": \"#f58231\",\r\n \"createdBy\": \"admin\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//label"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"89d616e7-8c87-4ac1-a734-faf365ade675"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"174"},{"key":"ETag","value":"W/\"ae-hXd1DvtfvN17QAcWOJ7+lt/wrZ0\""},{"key":"Date","value":"Thu, 28 Jul 2022 09:55:57 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"62e25d2dc2990b16007c5bc3\",\n \"name\": \"tu\",\n \"colorCode\": \"#f58231\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-28T09:55:57.006Z\",\n \"updatedAt\": \"2022-07-28T09:55:57.006Z\",\n \"__v\": 0\n}"}],"_postman_id":"a9cf461f-9d70-4808-99a4-2a255ac6cd05"},{"name":"Update label By Id","id":"5be59dd3-ca28-4d96-92a8-b329226f1319","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"u\",\r\n \"colorCode\": \"#f58231\",\r\n \"createdBy\": \"admin\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//label?_id=62d8f80bd09f9933f865acc1","description":"

Endpoints

PUT/label

This API updates label with a specific ID.

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	label
colorCode - String - Required	Specify color/RGB value of the label. By default, it is Grey.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Updates label.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while updating label.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

ID of the label to be updated.

\n","type":"text/plain"},"key":"_id","value":"62d8f80bd09f9933f865acc1"}],"variable":[]}},"response":[{"id":"478eeb50-120d-48ad-b513-0e5c8d4cf08d","name":"Update label By Id","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"u\",\r\n \"colorCode\": \"#f58231\",\r\n \"createdBy\": \"admin\"\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//label?_id=62d8f80bd09f9933f865acc1","host":["https://cim.expertflow.com/cim-customer/"],"path":["label"],"query":[{"key":"_id","value":"62d8f80bd09f9933f865acc1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"f7ca8d14-b307-49e5-b551-15f6c990e43d"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"173"},{"key":"ETag","value":"W/\"ad-PBJUkY3oGVzGgiDB/iiqKMr+U7E\""},{"key":"Date","value":"Thu, 28 Jul 2022 09:58:48 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"62d8f80bd09f9933f865acc1\",\n \"name\": \"u\",\n \"colorCode\": \"#f58231\",\n \"createdBy\": \"admin\",\n \"createdAt\": \"2022-07-21T06:54:03.056Z\",\n \"updatedAt\": \"2022-07-28T09:58:48.189Z\",\n \"__v\": 0\n}"}],"_postman_id":"5be59dd3-ca28-4d96-92a8-b329226f1319"},{"name":"Delete label By Id","id":"4e48ac6f-8102-4c54-ac45-8ef344027be0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://cim.expertflow.com/cim-customer//label?_id=62e26114b393840a34bfb2a1","description":"

Endpoints

DEL/label

This API deletes label with specific ID. This will be a hard-delete action and remove it from the database.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Deletes the label.
Bad Request	Code 400. Message: \"Invalid request parameters.\"
Internal Server Error	Code 500. Message: \"An error occurred while deleting label.\"
Not Found	Code 404. Message: \"Resource not found.\"

","urlObject":{"path":["label"],"host":["https://cim.expertflow.com/cim-customer/"],"query":[{"description":{"content":"

ID of the label to be deleted.

\n","type":"text/plain"},"key":"_id","value":"62e26114b393840a34bfb2a1"}],"variable":[]}},"response":[{"id":"f443a286-d4ae-4277-820d-cf26bab48899","name":"Delete label By Id","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/cim-customer//label?_id=62e260ac60fc4e1cf4d84f1f","host":["https://cim.expertflow.com/cim-customer/"],"path":["label"],"query":[{"key":"_id","value":"62e260ac60fc4e1cf4d84f1f"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"fb2e178b-19e4-48df-9966-47e91dbc4994"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"31"},{"key":"ETag","value":"W/\"1f-W+nAuB2WoFfXCJf017kGogymC54\""},{"key":"Date","value":"Thu, 28 Jul 2022 10:05:16 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"n\": 1,\n \"ok\": 1,\n \"deletedCount\": 1\n}"}],"_postman_id":"4e48ac6f-8102-4c54-ac45-8ef344027be0"}],"id":"c33b2160-5674-4857-b362-ac882dc93e40","_postman_id":"c33b2160-5674-4857-b362-ac882dc93e40","description":""}],"id":"95ae5c68-621f-417c-93a0-a2dbcea194ca","description":"

CX Customer API collection describes how to add new customers, their attributes in customer schema and manage them in Expertflow CX. It also defines how agents can setup and save the GUI elements according to their preferences.

\n","_postman_id":"95ae5c68-621f-417c-93a0-a2dbcea194ca"},{"name":"CX Teams","item":[{"name":"Create Team","id":"835bb509-6d1f-45d7-a511-ff330b021e37","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"team_name\": \"Team EF\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"description\": \"this is the team for EF\",\n \"source\": \"CX\",\n \"created_by\": \"admin\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team","description":"

The endpoint create a new team. The request should include the team name, supervisor ID, source, and the creator's ID. The supervisor ID may be null in some cases.

\n","urlObject":{"path":["team"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"2816a73c-c757-4e65-9d6a-e6268abffcd7","name":"Create team with supervisor","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"team_name\": \"Team EF\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\"\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3001/team"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"03602186-d8d7-4761-8616-625b24bc9df8"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"417"},{"key":"ETag","value":"W/\"1a1-UFnsyAqtmWWZkt9D84aJpvKET1Y\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 14:56:00 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"team_name\": \"Team EF\",\n \"team_Id\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-14T14:56:00.068Z\",\n \"updatedAt\": \"2025-01-14T14:56:00.068Z\",\n \"id\": \"67867b00c45d802d43f25f99\",\n \"supervisor\": {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n}"},{"id":"c79a57e8-16d7-4842-a01a-6b9bbc03f4f0","name":"Create team without supervisor","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"team_name\": \"Team EF\",\n \"source\": \"CX\",\n \"created_by\": \"admin\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"03602186-d8d7-4761-8616-625b24bc9df8"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"417"},{"key":"ETag","value":"W/\"1a1-UFnsyAqtmWWZkt9D84aJpvKET1Y\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 14:56:00 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"team_name\": \"Team EF\",\n \"team_Id\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"supervisor_Id\": null,\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-14T14:56:00.068Z\",\n \"updatedAt\": \"2025-01-14T14:56:00.068Z\",\n \"id\": \"67867b00c45d802d43f25f99\",\n \"supervisor\": null\n}"}],"_postman_id":"835bb509-6d1f-45d7-a511-ff330b021e37"},{"name":"Update Team","id":"adf05e9d-26e3-483d-93db-a18af42fdf09","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"team_name\": \"Team EFCX\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"description\": \"this is the team for EFCX\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team/{{teamID}}","description":"

This endpoint allows the user to update the details of a specific team identified by the teamID.

Request Body

team_name (string, optional): The updated name of the team.
\n
supervisor_Id (string, optional): The ID of the supervisor for the team.
\n
descrption(string, optional): description of the team
\n

Response

The response will be a JSON object

{\n  \"type\": \"object\",\n  \"properties\": {\n    \"team_name\": { \"type\": \"string\" },\n    \"team_Id\": { \"type\": \"string\" },\n    \"supervisor_Id\": { \"type\": \"string\" },\n    \"source\": { \"type\": \"string\" },\n    \"created_by\": { \"type\": \"string\" },\n    \"createdAt\": { \"type\": \"string\" },\n    \"updatedAt\": { \"type\": \"string\" },\n    \"id\": { \"type\": \"string\" },\n    \"supervisor\": {\n      \"type\": \"object\",\n      \"properties\": {\n        \"id\": { \"type\": \"string\" },\n        \"username\": { \"type\": \"string\" },\n        \"firstName\": { \"type\": \"string\" },\n        \"lastName\": { \"type\": \"string\" },\n        \"roles\": {\n          \"type\": \"array\",\n          \"items\": { \"type\": \"string\" }\n        }\n      }\n    }\n  }\n}\n\n

\n","urlObject":{"path":["team","{{teamID}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"65199e33-f796-4a56-9b60-a6e738cdda42","name":"Update Team","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"team_name\": \"Team EFCX\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\"\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"7cdf5566-5050-448a-ad92-3e9f750643cf"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"419"},{"key":"ETag","value":"W/\"1a3-wXQVvhyweRNzB8LEjQWGvEeatrA\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 14:59:13 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"team_name\": \"Team EFCX\",\n \"team_Id\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-14T14:56:00.068Z\",\n \"updatedAt\": \"2025-01-14T14:59:13.843Z\",\n \"id\": \"67867b00c45d802d43f25f99\",\n \"supervisor\": {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n}"}],"_postman_id":"adf05e9d-26e3-483d-93db-a18af42fdf09"},{"name":"Delete Team","id":"75a64351-297e-4808-86b0-df2b4e19f188","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{baseURL}}/team/56fe696-c3a0-4470-902d-cc1986dffa1c","description":"

This endpoint is used to delete a specific team.

Response

The response for this request is a JSON object with the following schema:

acknowledged (boolean): Indicates whether the deletion was acknowledged.
\n
deletedCount (integer): The number of items deleted.
\n

\n","urlObject":{"path":["team","56fe696-c3a0-4470-902d-cc1986dffa1c"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"c38bebe7-6bb0-4354-be8a-177865d8a753","name":"Delete Teams","originalRequest":{"method":"DELETE","header":[],"url":"localhost:3001/team/56fe696-c3a0-4470-902d-cc1986dffa1c"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"15ca6632-a147-401e-b852-a414cf29eff1"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"38"},{"key":"ETag","value":"W/\"26-cNC5LnJlaAZUicKAN6xhqN0RI9I\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:00:00 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"acknowledged\": true,\n \"deletedCount\": 0\n}"}],"_postman_id":"75a64351-297e-4808-86b0-df2b4e19f188"},{"name":"Get Teams List","id":"44aa5cbc-f7ed-4c55-830b-57066bdf6978","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"","value":"","type":"text"}],"url":"{{baseURL}}/team","description":"

The endpoint retrieves a list of teams. The response for this request can be represented as a JSON schema:

{\n  \"type\": \"array\",\n  \"items\": {\n    \"type\": \"object\",\n    \"properties\": {\n      \"team_name\": { \"type\": \"string\" },\n      \"supervisor_Id\": { \"type\": \"string\" },\n      \"source\": { \"type\": \"string\" },\n      \"created_by\": { \"type\": \"string\" },\n      \"team_Id\": { \"type\": \"string\" },\n      \"createdAt\": { \"type\": \"string\" },\n      \"updatedAt\": { \"type\": \"string\" },\n      \"description\": { \"type\": \"string\" },\n      \"id\": { \"type\": \"string\" },\n      \"supervisor\": {\n        \"type\": \"object\",\n        \"properties\": {\n          \"id\": { \"type\": \"string\" },\n          \"username\": { \"type\": \"string\" },\n          \"firstName\": { \"type\": \"string\" },\n          \"lastName\": { \"type\": \"string\" },\n          \"roles\": {\n            \"type\": \"array\",\n            \"items\": { \"type\": \"string\" }\n          }\n        }\n      }\n    }\n  }\n}\n\n

\n","urlObject":{"path":["team"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"888b820e-cc7e-4069-b475-d22d43824aa8","name":"Get Teams List","originalRequest":{"method":"GET","header":[{"key":"","value":"","type":"text"}],"url":"localhost:3001/team"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"bcc6c7fc-8d02-47d5-a25b-bf01567f97f6"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"ETag","value":"W/\"3044-wg2PIqlw1rDrR+iHryTON8stdJ4\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Content-Encoding","value":"gzip"},{"key":"Date","value":"Tue, 14 Jan 2025 15:01:45 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"},{"key":"Transfer-Encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"team_name\": \"test dashboard\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"5617d9e2-a9a4-45bb-a71e-7b76873d3008\",\n \"createdAt\": \"2024-10-18T21:16:02.050Z\",\n \"updatedAt\": \"2024-12-30T07:55:25.073Z\",\n \"description\": \"\",\n \"id\": \"6712d0129ee49a00276bd8d5\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test2\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"db0a8bdf-f694-4e15-be8f-bf6b6f1315fc\",\n \"createdAt\": \"2024-10-18T21:16:10.517Z\",\n \"updatedAt\": \"2025-01-10T15:09:42.799Z\",\n \"id\": \"6712d01a9ee49a00276bd8e1\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test6\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"58ee8ccd-df9c-4cae-9a1c-5816046890fe\",\n \"createdAt\": \"2024-10-18T21:16:47.169Z\",\n \"updatedAt\": \"2025-01-13T13:10:41.658Z\",\n \"id\": \"6712d03f9ee49a00276bd929\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test7\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"e6b95bb5-d50c-49f5-b209-de7c82b2bc3f\",\n \"createdAt\": \"2024-10-18T21:16:52.520Z\",\n \"updatedAt\": \"2024-10-18T21:16:52.520Z\",\n \"id\": \"6712d0449ee49a00276bd941\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test8\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"90b8bab6-3e14-4cdc-ba09-6140027bd28c\",\n \"createdAt\": \"2024-10-18T21:16:58.542Z\",\n \"updatedAt\": \"2024-10-18T21:16:58.542Z\",\n \"id\": \"6712d04a9ee49a00276bd959\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test9\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"7616050f-8dae-4e7c-ae06-b90e073e076b\",\n \"createdAt\": \"2024-10-18T21:17:06.485Z\",\n \"updatedAt\": \"2024-10-18T21:17:06.485Z\",\n \"id\": \"6712d0529ee49a00276bd971\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test10\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"2f120055-a6c7-412f-8cd8-9324b877c739\",\n \"createdAt\": \"2024-10-18T21:17:33.327Z\",\n \"updatedAt\": \"2024-10-18T21:17:33.327Z\",\n \"id\": \"6712d06d9ee49a00276bd989\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test11\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"d057a896-adf1-4a9d-8e02-c73de8727cdc\",\n \"createdAt\": \"2024-10-18T21:17:39.641Z\",\n \"updatedAt\": \"2024-10-18T21:17:39.641Z\",\n \"id\": \"6712d0739ee49a00276bd9a1\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test12\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"cc496073-4016-4510-b873-d744e3ed0c67\",\n \"createdAt\": \"2024-10-18T21:17:45.251Z\",\n \"updatedAt\": \"2024-10-18T21:17:45.251Z\",\n \"id\": \"6712d0799ee49a00276bd9b9\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test13\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"bb9292d8-c311-4323-be70-cb4c637abc67\",\n \"createdAt\": \"2024-10-18T21:17:51.542Z\",\n \"updatedAt\": \"2024-10-18T21:17:51.542Z\",\n \"id\": \"6712d07f9ee49a00276bd9d1\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_Id\": \"12\",\n \"team_name\": \"shabber-team1\",\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"source\": \"CISCO\",\n \"created_by\": \"1\",\n \"createdAt\": \"2024-10-21T11:24:42.689Z\",\n \"updatedAt\": \"2024-12-05T11:42:28.071Z\",\n \"id\": \"671639fa9ee49a00276be08f\",\n \"supervisor\": {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"Shabber Local team 1\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"971a0a00-d0ff-420e-92a3-acc1fdcf24d5\",\n \"createdAt\": \"2024-10-22T08:10:49.030Z\",\n \"updatedAt\": \"2024-10-24T13:30:16.896Z\",\n \"id\": \"67175e0947813d0028d4db1f\",\n \"supervisor\": {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"Shabber Local team 2\",\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"9ea6c98a-2ff6-4cfe-9399-99d824f835de\",\n \"createdAt\": \"2024-10-22T08:13:30.238Z\",\n \"updatedAt\": \"2024-10-22T08:13:30.238Z\",\n \"id\": \"67175eaa47813d0028d4db6c\",\n \"supervisor\": {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_Id\": \"14\",\n \"team_name\": \"shabber-team3\",\n \"supervisor_Id\": \"ad0eaa06-72db-4b27-832e-8608ef64be4c\",\n \"source\": \"CISCO\",\n \"created_by\": \"1\",\n \"createdAt\": \"2024-10-28T12:35:15.729Z\",\n \"updatedAt\": \"2024-10-28T12:35:15.823Z\",\n \"id\": \"671f850357a8200060572b33\",\n \"supervisor\": {\n \"id\": \"ad0eaa06-72db-4b27-832e-8608ef64be4c\",\n \"username\": \"csfshabber15\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber15\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_Id\": \"13\",\n \"team_name\": \"shabber-team2\",\n \"supervisor_Id\": \"56987bdf-18cf-460b-a30d-97c62fc1548f\",\n \"source\": \"CISCO\",\n \"created_by\": \"1\",\n \"createdAt\": \"2024-10-29T08:06:16.292Z\",\n \"updatedAt\": \"2024-10-29T08:06:16.292Z\",\n \"id\": \"6720977857a8200060573320\",\n \"supervisor\": {\n \"id\": \"56987bdf-18cf-460b-a30d-97c62fc1548f\",\n \"username\": \"csfshabber4\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber4\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"Abraham TEam2\",\n \"description\": \"REaltime testing teams\",\n \"supervisor_Id\": \"7bfbf070-4d11-4202-acae-90cc1992b258\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"2baa2bd4-d088-4124-a9ae-3abf4618c6bc\",\n \"createdAt\": \"2024-11-08T06:29:33.269Z\",\n \"updatedAt\": \"2024-12-02T12:20:10.395Z\",\n \"id\": \"672dafcd5293130027c54ddd\",\n \"supervisor\": {\n \"id\": \"7bfbf070-4d11-4202-acae-90cc1992b258\",\n \"username\": \"abraham2\",\n \"firstName\": \"abraham2\",\n \"lastName\": \"abraham2\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"nabeel's team\",\n \"description\": \"THIS IS MYYYYYYYYYY TEAMMMMMMMMM\",\n \"supervisor_Id\": \"4c21770d-3b89-4bb0-80d5-edf1488dbf74\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"555109eb-6363-4b76-82e5-16474926eb07\",\n \"createdAt\": \"2024-11-08T06:50:09.960Z\",\n \"updatedAt\": \"2024-11-08T11:19:04.737Z\",\n \"id\": \"672db4a15293130027c54ef6\",\n \"supervisor\": {\n \"id\": \"4c21770d-3b89-4bb0-80d5-edf1488dbf74\",\n \"username\": \"nabeeljh\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_Id\": \"1\",\n \"createdAt\": \"2024-11-12T18:00:43.626Z\",\n \"created_by\": \"1\",\n \"source\": \"CISCO\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"team_name\": \"Default\",\n \"updatedAt\": \"2024-12-17T09:08:02.167Z\",\n \"v\": 0,\n \"id\": \"6733919826242c78f8f3dd50\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_Id\": \"5b6b38fb-2e44-4eaa-9528-a88cd323aef1\",\n \"createdAt\": \"2024-11-12T18:00:43.626Z\",\n \"created_by\": \"1\",\n \"source\": \"CX\",\n \"supervisor_Id\": \"dcfc5772-a3ea-4718-a225-670cac60a51e\",\n \"team_name\": \"qa-team\",\n \"updatedAt\": \"2024-12-17T09:01:55.791Z\",\n \"v\": 0,\n \"id\": \"6733919826242c78f8f3dd51\",\n \"supervisor\": {\n \"id\": \"dcfc5772-a3ea-4718-a225-670cac60a51e\",\n \"username\": \"amnasup2\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"sabahat test team\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"f62cb1f4-b817-42df-9605-e33efe0aab6b\",\n \"createdAt\": \"2024-11-19T20:12:03.057Z\",\n \"updatedAt\": \"2025-01-03T13:50:55.847Z\",\n \"description\": \"test\",\n \"id\": \"673cf1133c7f9d774898eaf9\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"reporting-team\",\n \"supervisor_Id\": \"a23c5c3b-0771-44e8-a286-d7a870fdb0e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"04ff037a-0411-4384-890a-f5980d1b8724\",\n \"createdAt\": \"2024-12-10T08:58:37.179Z\",\n \"updatedAt\": \"2024-12-10T08:59:01.781Z\",\n \"id\": \"675802bd5566de0034ac79d6\",\n \"supervisor\": {\n \"id\": \"a23c5c3b-0771-44e8-a286-d7a870fdb0e9\",\n \"username\": \"reportingsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test55\",\n \"supervisor_Id\": \"07d61b84-aed2-4d88-b6c2-1603e02fbf54\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"ae09c722-c8b3-4cb4-ab47-f7990f2a107a\",\n \"createdAt\": \"2024-12-11T06:54:38.234Z\",\n \"updatedAt\": \"2024-12-11T06:56:53.012Z\",\n \"id\": \"6759372e5566de0034ac7dcf\",\n \"supervisor\": {\n \"id\": \"07d61b84-aed2-4d88-b6c2-1603e02fbf54\",\n \"username\": \"amna1sup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\"\n ]\n }\n },\n {\n \"team_name\": \"amnateam\",\n \"supervisor_Id\": \"120809a3-f894-43a9-a76e-3902a2d5dcb7\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"ed32b6d1-f9ea-4d06-95b7-313a22e57696\",\n \"createdAt\": \"2024-12-17T08:53:28.809Z\",\n \"updatedAt\": \"2024-12-17T09:11:02.030Z\",\n \"id\": \"67613c0864d8e800275bfee5\",\n \"supervisor\": {\n \"id\": \"120809a3-f894-43a9-a76e-3902a2d5dcb7\",\n \"username\": \"aamnasup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\"\n ]\n }\n },\n {\n \"team_name\": \"amnateam2\",\n \"supervisor_Id\": \"9aca590f-cf57-4fa5-927d-ad803a023700\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"d3c9f5f3-2a77-416d-b191-96c239b65d7c\",\n \"createdAt\": \"2024-12-17T08:54:45.811Z\",\n \"updatedAt\": \"2024-12-17T09:02:36.190Z\",\n \"id\": \"67613c5564d8e800275bff35\",\n \"supervisor\": {\n \"id\": \"9aca590f-cf57-4fa5-927d-ad803a023700\",\n \"username\": \"amnasup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"Team Sabahat AB\",\n \"team_Id\": \"1102\",\n \"source\": \"CISCO\",\n \"createdAt\": \"2024-12-26T18:50:31.911Z\",\n \"updatedAt\": \"2025-01-03T13:51:18.447Z\",\n \"id\": \"676da57753a5227be715da06\"\n },\n {\n \"team_name\": \"test team\",\n \"team_Id\": \"36cfc78e-cede-4107-8af5-0738de8a89a8\",\n \"supervisor_Id\": \"003c654b-63db-4537-970d-044e29cb13c9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2024-12-27T13:05:10.451Z\",\n \"updatedAt\": \"2024-12-27T13:07:10.858Z\",\n \"description\": \"test dexfrip\",\n \"id\": \"676ea606db56d31e9d586e02\",\n \"supervisor\": {\n \"id\": \"003c654b-63db-4537-970d-044e29cb13c9\",\n \"username\": \"csfshabber1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"sabahat_team\",\n \"team_Id\": \"15\",\n \"supervisor_Id\": \"55da5167-7718-422c-b70b-72bedb4d5e72\",\n \"source\": \"CISCO\",\n \"created_by\": \"1\",\n \"createdAt\": \"2025-01-03T09:59:18.077Z\",\n \"updatedAt\": \"2025-01-03T13:56:47.828Z\",\n \"id\": \"6777b4f63b29e3bcbb6d533a\",\n \"supervisor\": {\n \"id\": \"55da5167-7718-422c-b70b-72bedb4d5e72\",\n \"username\": \"se2619\",\n \"firstName\": \"\",\n \"lastName\": \"SE2619\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"talha\",\n \"team_Id\": \"20069b69-9864-4c50-81c0-7986b0da85af\",\n \"supervisor_Id\": \"2bd59ec5-ec63-4851-b80a-b838655158c3\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-03T10:26:37.511Z\",\n \"updatedAt\": \"2025-01-03T10:27:04.508Z\",\n \"id\": \"6777bb5d3b29e3bcbb6d5406\",\n \"supervisor\": {\n \"id\": \"2bd59ec5-ec63-4851-b80a-b838655158c3\",\n \"username\": \"talhasu\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"Team Sabahat\",\n \"team_Id\": \"e6f3238d-a0ec-411f-accc-f2e1297d4736\",\n \"source\": \"CX\",\n \"createdAt\": \"2025-01-14T14:52:55.367Z\",\n \"updatedAt\": \"2025-01-14T14:52:55.367Z\",\n \"supervisor_Id\": null,\n \"id\": \"67867a47c45d802d43f25f16\"\n },\n {\n \"team_name\": \"Team A\",\n \"team_Id\": \"f3eb580b-b6ed-423e-9326-fa7c3c5b8708\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-14T14:54:21.110Z\",\n \"updatedAt\": \"2025-01-14T14:54:21.110Z\",\n \"supervisor_Id\": null,\n \"id\": \"67867a9dc45d802d43f25f18\"\n },\n {\n \"team_name\": \"Team EFCX\",\n \"team_Id\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"supervisor_Id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"createdAt\": \"2025-01-14T14:56:00.068Z\",\n \"updatedAt\": \"2025-01-14T14:59:13.843Z\",\n \"id\": \"67867b00c45d802d43f25f99\",\n \"supervisor\": {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n }\n]"}],"_postman_id":"44aa5cbc-f7ed-4c55-830b-57066bdf6978"},{"name":"Get Team(s)","id":"18184dc2-e372-4c38-bf5f-689bf5fc3662","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"","value":"","type":"text"}],"url":"{{baseURL}}/team?ids=12,d057a896-adf1-4a9d-8e02-c73de8727cdc,2f120055-a6c7-412f-8cd8-9324b877c739","description":"

This endpoint makes an HTTP GET request to retrieve team details based on the provided team IDs. The request should include the IDs of the teams as a query parameter. The response will contain an array of objects, each representing a team.

\n","urlObject":{"path":["team"],"host":["{{baseURL}}"],"query":[{"key":"ids","value":"12,d057a896-adf1-4a9d-8e02-c73de8727cdc,2f120055-a6c7-412f-8cd8-9324b877c739"}],"variable":[]}},"response":[{"id":"15714077-be24-4e96-aab0-5bcc03dfd13a","name":"Get Team(s)","originalRequest":{"method":"GET","header":[{"key":"","value":"","type":"text"}],"url":{"raw":"localhost:3001/team?ids=12,d057a896-adf1-4a9d-8e02-c73de8727cdc,2f120055-a6c7-412f-8cd8-9324b877c739","host":["localhost"],"port":"3001","path":["team"],"query":[{"key":"ids","value":"12,d057a896-adf1-4a9d-8e02-c73de8727cdc,2f120055-a6c7-412f-8cd8-9324b877c739"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"9f568948-486e-4218-88e7-1e39dddf46bf"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"ETag","value":"W/\"4c4-QO7XyOs+M5+aWvmsiXBvt6pE9uM\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Content-Encoding","value":"gzip"},{"key":"Date","value":"Tue, 14 Jan 2025 15:03:40 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"},{"key":"Transfer-Encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"team_Id\": \"12\",\n \"team_name\": \"shabber-team1\",\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"source\": \"CISCO\",\n \"created_by\": \"1\",\n \"createdAt\": \"2024-10-21T11:24:42.689Z\",\n \"updatedAt\": \"2024-12-05T11:42:28.071Z\",\n \"id\": \"671639fa9ee49a00276be08f\",\n \"supervisor\": {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test10\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"2f120055-a6c7-412f-8cd8-9324b877c739\",\n \"createdAt\": \"2024-10-18T21:17:33.327Z\",\n \"updatedAt\": \"2024-10-18T21:17:33.327Z\",\n \"id\": \"6712d06d9ee49a00276bd989\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"team_name\": \"test11\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"d057a896-adf1-4a9d-8e02-c73de8727cdc\",\n \"createdAt\": \"2024-10-18T21:17:39.641Z\",\n \"updatedAt\": \"2024-10-18T21:17:39.641Z\",\n \"id\": \"6712d0739ee49a00276bd9a1\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n }\n]"}],"_postman_id":"18184dc2-e372-4c38-bf5f-689bf5fc3662"},{"name":"Assign primary supervisor to team","id":"caab606e-52b0-4d22-a5bd-b46983d3aa03","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team/{{teamID}}/supervisor","description":"

This endpoint allows the user to update the primary supervisor of a specific team.

\n","urlObject":{"path":["team","{{teamID}}","supervisor"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"f02bddf1-def8-4bdf-9552-990bcdddd77c","name":"OK","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\"\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3001/team/2f120055-a6c7-412f-8cd8-9324b877c739/supervisor"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"73e2dfbc-2573-4c5d-af9a-c1298160bad7"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"271"},{"key":"ETag","value":"W/\"10f-ICJHANFRx3zxLk/Eczqf0zPmyiE\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:06:01 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"team_name\": \"test10\",\n \"supervisor_Id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"2f120055-a6c7-412f-8cd8-9324b877c739\",\n \"createdAt\": \"2024-10-18T21:17:33.327Z\",\n \"updatedAt\": \"2024-10-18T21:17:33.327Z\",\n \"id\": \"6712d06d9ee49a00276bd989\"\n}"}],"_postman_id":"caab606e-52b0-4d22-a5bd-b46983d3aa03"},{"name":"Unassign primary supervisor to team","id":"d0056dc6-6a18-4cab-89dc-677a17bc3c15","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{baseURL}}/team/{{teamID}}/supervisor","description":"

This endpoint allows the user to remove the primary supervisor of a specific team.

\n","urlObject":{"path":["team","{{teamID}}","supervisor"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"4bc6aa3f-ddaf-4755-9300-555633cbe15f","name":"OK","originalRequest":{"method":"DELETE","header":[],"url":"localhost:3001/team/2f120055-a6c7-412f-8cd8-9324b877c739/supervisor"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"888edda9-abe3-4034-92d7-7a2a3167d999"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"237"},{"key":"ETag","value":"W/\"ed-rGCRIwhhdw8mcSBnFF4W52OUrcs\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:07:02 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"team_name\": \"test10\",\n \"supervisor_Id\": null,\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"2f120055-a6c7-412f-8cd8-9324b877c739\",\n \"createdAt\": \"2024-10-18T21:17:33.327Z\",\n \"updatedAt\": \"2025-01-14T15:06:01.858Z\",\n \"id\": \"6712d06d9ee49a00276bd989\"\n}"}],"_postman_id":"d0056dc6-6a18-4cab-89dc-677a17bc3c15"},{"name":"Get members of the specific team","id":"8088e7e5-3192-4711-928c-25b1fc28bea2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{baseURL}}/team/{{teamID}}/member?type=agent&username=za&limit=25&offset=0","description":"

This endpoint retrieves team members based on their type and username(optional), with options for pagination.

Query Parameters:
\n
- type (string, optional): The type of the team member (e.g., agent).
  \n
- username (string, optional): The username of the team member.
  \n
- limit (integer, optional): The maximum number of items to return per page.
  \n
- offset (integer, optional): The number of items to skip before starting to collect the result set.
  \n
\n

Response

The response will contain an array of team members with their details, along with pagination information.

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includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"1a38e2bb-fdd6-480f-a77d-b58819976a81"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"346"},{"key":"ETag","value":"W/\"15a-60LoJfv1AupyiY9OAcKNudoB+IU\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:19:34 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"type\": \"secondary-supervisor\",\n \"user\": {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n }\n ],\n \"totalPages\": 1,\n \"currentPage\": 1,\n \"nextPage\": null,\n \"prevPage\": null,\n \"hasNextPage\": false,\n \"hasPrevPage\": false,\n \"startItem\": 1,\n \"endItem\": 1,\n \"totalDocs\": 1,\n \"limit\": 20,\n \"offset\": 1\n}"},{"id":"2570f5c6-7b87-48f0-9ff2-ea2a012243fa","name":"Get all members with pagination","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/member?limit=2&offset=0","host":["{{baseURL}}"],"path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","member"],"query":[{"key":"limit","value":"2"},{"key":"offset","value":"0"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; 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This endpoint allows you to add a new member to a specific team.

Request Body

type: The type of the user to be added.
\n
usernames: An array of usernames to be added to the team.
\n

Response

The response will include an array of information about the operation, including team ID, username, type, user ID, creation and update timestamps, operation status, and ID.

\n","urlObject":{"path":["team","{{teamID}}","member"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"a6802748-bb20-4a97-91c9-530ce6d79e6c","name":"Add secondary supervisor to the team","originalRequest":{"method":"POST","header":[{"key":"Referer","value":"http://localhost:4200/","disabled":true},{"key":"Sec-Fetch-Dest","value":"empty","disabled":true}],"body":{"mode":"raw","raw":"{\n \"type\": \"secondary-supervisor\",\n \"usernames\": [\n \"csfshabber1\",\n \"shabbernp-02\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/member"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; 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This endpoint is used to remove a member(s) from a team.

\n","urlObject":{"path":["team","{{teamID}}","member"],"host":["{{baseURL}}"],"query":[{"description":{"content":"

agent | secondary-supervisor

\n","type":"text/plain"},"key":"type","value":"agent"},{"key":"usernames","value":"zaryab,ali"}],"variable":[]}},"response":[{"id":"1ad1c3e4-924f-4e44-850a-746650fe7774","name":"Delete agents from the team","originalRequest":{"method":"DELETE","header":[{"key":"Referer","value":"http://localhost:4200/","disabled":true},{"key":"Sec-Fetch-Dest","value":"empty","disabled":true}],"body":{"mode":"raw","raw":"{\n \"type\": \"secondary-supervisor\",\n \"usernames\": [\n \"csfshabber1\",\n \"shabbernp-02\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/member?type=agent&usernames=zaryab,ali","host":["localhost"],"port":"3001","path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","member"],"query":[{"key":"type","value":"agent"},{"key":"usernames","value":"zaryab,ali"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"1e7133e7-def7-4390-9233-7792134499ba"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"160"},{"key":"ETag","value":"W/\"a0-iPHMw2xbFTidnYhOyQuSrjUT2e8\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:14:42 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"info\": [\n {\n \"acknowledged\": true,\n \"deletedCount\": 1,\n \"username\": \"zaryab\"\n },\n {\n \"acknowledged\": true,\n \"deletedCount\": 1,\n \"username\": \"ali\"\n }\n ],\n \"total\": 2,\n \"succeeded\": 2,\n \"failed\": 0\n}"},{"id":"804b41fc-b7a9-4e14-88e6-af69f6c5cd56","name":"Delete secondary supervisor from the team","originalRequest":{"method":"DELETE","header":[{"key":"Referer","value":"http://localhost:4200/","disabled":true},{"key":"Sec-Fetch-Dest","value":"empty","disabled":true}],"body":{"mode":"raw","raw":"{\n \"type\": \"secondary-supervisor\",\n \"usernames\": [\n \"csfshabber1\",\n \"shabbernp-02\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{baseURL}}/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/member?type=secondary-supervisor&usernames=csfshabber1","host":["{{baseURL}}"],"path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","member"],"query":[{"key":"type","value":"secondary-supervisor"},{"key":"usernames","value":"csfshabber1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; 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Get Team Members

This endpoint retrieves a list of team members based on the provided query parameters.

Request

Query Parameters:
\n
- type (string, opyional): Specifies the type of member to retrieve.
  \n
- state (string, opyional): Specifies the state of the member to retrieve.
  \n
- limit (integer, optional): Specifies the maximum number of members to retrieve.
  \n
- offset (integer, optional): Specifies the offset for pagination.
  \n
\n

Response

The response will contain an array of member documents. Additionally, it includes pagination metadata:

totalPages (integer): The total number of pages.
\n
currentPage (integer): The current page number.
\n
nextPage (integer): The next page number, if available.
\n
prevPage (integer): The previous page number, if available.
\n
hasNextPage (boolean): Indicates if there is a next page.
\n
hasPrevPage (boolean): Indicates if there is a previous page.
\n
startItem (integer): The starting item number.
\n
endItem (integer): The ending item number.
\n
totalDocs (integer): The total number of documents.
\n
limit (integer): The limit used for pagination.
\n
offset (integer): The offset used for pagination.
\n

\n","urlObject":{"path":["team","{{teamID}}","member"],"host":["{{baseURL}}"],"query":[{"key":"type","value":"agent"},{"key":"state","value":"available"},{"key":"limit","value":"25"},{"key":"offset","value":"0"}],"variable":[]}},"response":[{"id":"3b161878-e04a-4ff3-ba9a-ae73ffc77fd0","name":"Get available agents of the team that are not assigned to any supervisor","originalRequest":{"method":"GET","header":[{"key":"Cookie","value":"connect.sid=s%3AOw_xshqVcWIACMecOXq7LS6ai1jmgLw_.9BS7HazQmDhLMH3U4WJ%2FFiFXG54prx72fdgMXoEON9s"}],"url":{"raw":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/member?type=agent&state=available&limit=25&offset=0","host":["localhost"],"port":"3001","path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","member"],"query":[{"key":"type","value":"agent"},{"key":"state","value":"available"},{"key":"limit","value":"25"},{"key":"offset","value":"0"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"6c33d813-0a29-48f3-8208-9313dd59fb9f"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"462"},{"key":"ETag","value":"W/\"1ce-0syh25+j/KtiZtEm3x7D60Dg3CA\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:28:23 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"type\": \"agent\",\n \"user\": {\n \"id\": \"dc900f12-fb36-466c-8e34-673b283144cf\",\n \"username\": \"ali\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"type\": \"agent\",\n \"user\": {\n \"id\": \"52b57ca0-f54e-4742-89e0-a29ec83d9e7f\",\n \"username\": \"zaryab\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n }\n ],\n \"totalPages\": 1,\n \"currentPage\": 0,\n \"nextPage\": 1,\n \"prevPage\": null,\n \"hasNextPage\": true,\n \"hasPrevPage\": false,\n \"startItem\": -24,\n \"endItem\": 0,\n \"totalDocs\": 2,\n \"limit\": 25,\n \"offset\": 0\n}"}],"_postman_id":"d0720944-56db-400c-ad0e-28406a2f5dfe"},{"name":"Assign the agent to a secondary supervisor","id":"a973be0d-8ad4-4723-932f-cca825ac3e8e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"usernames\": [\n \"zaryab\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team/{{teamID}}/supervisor/{{supervisorUsername}}","description":"

This endpoint allows you to assign agents directly to a secondary supervisor to a specific team.

Request Body

usernames (array of strings) - The usernames of the supervisors to be added to the team.

\n","urlObject":{"path":["team","{{teamID}}","supervisor","{{supervisorUsername}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"1387f947-1235-42fe-9cfa-bc36fe16aa25","name":"Assign the agent to a secondary supervisor","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"usernames\": [\n \"ali\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/supervisor/shabbernp-02"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"934f6623-e415-4948-b95f-6faab532260a"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"376"},{"key":"ETag","value":"W/\"178-fbFNNcvGt/75mbontbwWAbO+QGw\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:33:02 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"info\": [\n {\n \"team_Id\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"username\": \"ali\",\n \"userId\": \"dc900f12-fb36-466c-8e34-673b283144cf\",\n \"supervisor_username\": \"shabbernp-02\",\n \"supervisorId\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"createdAt\": \"2025-01-14T15:33:02.116Z\",\n \"updatedAt\": \"2025-01-14T15:33:02.116Z\",\n \"id\": \"678683aec45d802d43f2613c\",\n \"operation\": 1\n }\n ],\n \"total\": 1,\n \"succeeded\": 1,\n \"failed\": 0\n}"}],"_postman_id":"a973be0d-8ad4-4723-932f-cca825ac3e8e"},{"name":"Unassign the agent to a secondary supervisor","id":"807531b5-99e9-4211-a18c-1e1224efa8f7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\n \"usernames\": [\n \"ali\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseURL}}/team/{{teamID}}/supervisor/{{supervisorUSername}}?usernames=ali","description":"

This endpoint is used to remove the agent-secondary supervisor association.

\n","urlObject":{"path":["team","{{teamID}}","supervisor","{{supervisorUSername}}"],"host":["{{baseURL}}"],"query":[{"description":{"content":"

required | usernames of the agents that are assigned to the secondary supervisor

\n","type":"text/plain"},"key":"usernames","value":"ali"}],"variable":[]}},"response":[{"id":"0f54ddf7-7d4c-4a28-af34-809ccf756b7c","name":"Unassign the agent to a secondary supervisor","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"{\n \"usernames\": [\n \"ali\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"localhost:3001/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/supervisor/shabbernp-02?usernames=ali","host":["localhost"],"port":"3001","path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","supervisor","shabbernp-02"],"query":[{"key":"usernames","value":"ali"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"156f4ffc-bb75-4683-9c83-6b2b2d7f5999"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"376"},{"key":"ETag","value":"W/\"178-R1rPS8cuqIAkUHXHlsyUGT6Zx4I\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:32:04 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"info\": [\n {\n \"acknowledged\": true,\n \"deletedCount\": 1,\n \"username\": \"ali\"\n }\n ],\n \"total\": 1,\n \"succeeded\": 1,\n \"failed\": 0\n}"}],"_postman_id":"807531b5-99e9-4211-a18c-1e1224efa8f7"},{"name":"Get agents of a secondary supervisor","id":"549bfde6-9569-409c-bc4c-b02d0aa0c8c3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{baseURL}}/team/{{teamID}}/supervisor/{{supervisorUsername}}?offset=1&limit=20","description":"

This endpoint is used to get all the agent that are assigned to secondary supervisor

\n","urlObject":{"path":["team","{{teamID}}","supervisor","{{supervisorUsername}}"],"host":["{{baseURL}}"],"query":[{"key":"offset","value":"1"},{"key":"limit","value":"20"}],"variable":[]}},"response":[{"id":"68632b0a-d32c-412c-a3c7-46c4a2f2de0e","name":"Get agents of a supervisor","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/supervisor/shabbernp-02?offset=1&limit=20","host":["{{baseURL}}"],"path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","supervisor","shabbernp-02"],"query":[{"key":"offset","value":"1"},{"key":"limit","value":"20"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"3dbfeedc-8727-411a-b68f-54626fca6ed6"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"434"},{"key":"ETag","value":"W/\"1b2-kQLMOTYX3zgdMftE/btiH8PcRac\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:36:19 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"user\": {\n \"id\": \"dc900f12-fb36-466c-8e34-673b283144cf\",\n \"username\": \"ali\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"user\": {\n \"id\": \"52b57ca0-f54e-4742-89e0-a29ec83d9e7f\",\n \"username\": \"zaryab\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n }\n ],\n \"totalPages\": 1,\n \"currentPage\": 1,\n \"nextPage\": null,\n \"prevPage\": null,\n \"hasNextPage\": false,\n \"hasPrevPage\": false,\n \"startItem\": 1,\n \"endItem\": 2,\n \"totalDocs\": 2,\n \"limit\": 20,\n \"offset\": 1\n}"},{"id":"05a0ea22-78c3-4f1b-8d6c-21bc12d65fab","name":"Get all agents of the team","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/team/f56fe696-c3a0-4470-902d-cc1986dffa1c/supervisor?offset=1&limit=20","host":["{{baseURL}}"],"path":["team","f56fe696-c3a0-4470-902d-cc1986dffa1c","supervisor"],"query":[{"key":"offset","value":"1"},{"key":"limit","value":"20"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; 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This endpoint retrieves a list of the available users that are not assigned to any team as an agent based on the specified user type (agent | supervisor), with optional pagination parameters

\n","urlObject":{"path":["users","{{usetType}}"],"host":["{{baseURL}}"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"1"}],"variable":[]}},"response":[{"id":"e413154a-4718-4a68-8ebe-08d790926026","name":"get supervisors available in the system","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/users/supervisor?limit=25&offset=1","host":["{{baseURL}}"],"path":["users","supervisor"],"query":[{"key":"limit","value":"25"},{"key":"offset","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"4ec231f7-a770-4ba0-8ef7-dc7fc7bdbf07"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"414"},{"key":"ETag","value":"W/\"19e-ibC0X26geNYNW0IvPe7s8tyeAcU\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 15:59:45 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"003c654b-63db-4537-970d-044e29cb13c9\",\n \"username\": \"csfshabber1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"d6e4df8e-e58f-4248-ad2f-76a34e4cc719\",\n \"username\": \"shabberns-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"8594a3bb-50f2-4a5b-a2bb-15a60d85a902\",\n \"username\": \"shabberns-03\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"0bd93aa2-39be-4639-a748-d365ec43f2cd\",\n \"username\": \"shabberns-04\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"3720cc30-be9d-42bf-8bae-5014671933a1\",\n \"username\": \"csfshabber3\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber3\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"ad0eaa06-72db-4b27-832e-8608ef64be4c\",\n \"username\": \"csfshabber15\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber15\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"7df2dfca-0291-4fec-a490-ca308e5eef2d\",\n \"username\": \"csfshabber2\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber2\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"56987bdf-18cf-460b-a30d-97c62fc1548f\",\n \"username\": \"csfshabber4\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber4\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"7bfbf070-4d11-4202-acae-90cc1992b258\",\n \"username\": \"abraham2\",\n \"firstName\": \"abraham2\",\n \"lastName\": \"abraham2\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"4c21770d-3b89-4bb0-80d5-edf1488dbf74\",\n \"username\": \"nabeeljh\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"f5968038-04db-4040-a79e-bf51d8f11b89\",\n \"username\": \"raza\",\n \"firstName\": \"raza\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"9aca590f-cf57-4fa5-927d-ad803a023700\",\n \"username\": \"amnasup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"e5f65cf4-1c0b-4d1d-88a8-303a391ee0d0\",\n \"username\": \"abdullah\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"1e059649-07f1-425f-ab0a-0b86550c95b5\",\n \"username\": \"csfjunaid1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFjunaid1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"2bd59ec5-ec63-4851-b80a-b838655158c3\",\n \"username\": \"talhasu\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"55da5167-7718-422c-b70b-72bedb4d5e72\",\n \"username\": \"se2619\",\n \"firstName\": \"\",\n \"lastName\": \"SE2619\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"dc900f12-fb36-466c-8e34-673b283144cf\",\n \"username\": \"ali\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"id\": \"c97db8ff-a462-497b-9f03-5f4a44fc4675\",\n \"username\": \"shabberns-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n },\n {\n \"id\": \"dcfc5772-a3ea-4718-a225-670cac60a51e\",\n \"username\": \"amnasup2\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n },\n {\n \"id\": \"a23c5c3b-0771-44e8-a286-d7a870fdb0e9\",\n \"username\": \"reportingsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n },\n {\n \"id\": \"74e5e7b6-01eb-484d-aca0-3177d11daf44\",\n \"username\": \"reportingps\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n },\n {\n \"id\": \"b7bc1a06-5079-4f57-ab69-b4e91744169d\",\n \"username\": \"reportingps2\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n ],\n \"totalPages\": 2,\n \"currentPage\": 1,\n \"nextPage\": 2,\n \"prevPage\": null,\n \"hasNextPage\": true,\n \"hasPrevPage\": false,\n \"startItem\": 1,\n \"endItem\": 25,\n \"totalDocs\": 27,\n \"limit\": 25,\n \"offset\": 1\n}"},{"id":"b47264e5-bcbc-47b6-973e-4a378103fe6d","name":"get agents available in the system","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/users/agent","host":["{{baseURL}}"],"path":["users","agent"],"query":[{"key":"limit","value":"25","disabled":true},{"key":"offset","value":"1","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"7ef43d81-0a44-4806-85fa-bb821ed7d44c"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"ETag","value":"W/\"d3b-rARxDXbRNfc+Mu4RI/WFXZ1Wszs\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Content-Encoding","value":"gzip"},{"key":"Date","value":"Tue, 14 Jan 2025 16:01:16 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"},{"key":"Transfer-Encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"id\": \"7dcdf513-da75-4667-968b-94b8098bc689\",\n \"username\": \"sabahat-agent1\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\"\n ]\n },\n {\n \"id\": \"6d9024bd-49d4-4746-a9bf-9baf18693fe4\",\n \"username\": \"ashh\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\"\n ]\n },\n {\n \"id\": \"bd9fc6b5-3185-4557-b4d0-329409b8948e\",\n \"username\": \"sabahat-agent-senior\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\"\n ]\n },\n {\n \"id\": \"e5f65cf4-1c0b-4d1d-88a8-303a391ee0d0\",\n \"username\": \"abdullah\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n ],\n \"totalPages\": 1,\n \"currentPage\": 1,\n \"nextPage\": null,\n \"prevPage\": null,\n \"hasNextPage\": false,\n \"hasPrevPage\": false,\n \"startItem\": 1,\n \"endItem\": 4,\n \"totalDocs\": 4,\n \"limit\": 25,\n \"offset\": 1\n}"}],"_postman_id":"e0ac1ad4-dec0-4cda-851d-7a3152277556"},{"name":"Get all teams of the user","id":"df6c9452-6e07-4e5c-8867-67b541a85810","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{baseURL}}/team/user/{{userID}}","description":"

This endpoint retrieves all the teams and details for a specific user

\n","urlObject":{"path":["team","user","{{userID}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"d8730a8d-9fb9-4f79-a583-38d06ec82361","name":"Get all teams of the user","originalRequest":{"method":"GET","header":[],"url":"{{baseURL}}/team/user/3e0b50a2-64fa-4051-8d16-3db6408fddec"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"cc1c9193-3149-4ef7-b684-fe6582d6720f"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"ETag","value":"W/\"1a28-U/ZyKv/au4p+yPoHbGlV4Ge1FWA\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Content-Encoding","value":"gzip"},{"key":"Date","value":"Tue, 14 Jan 2025 16:07:37 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"},{"key":"Transfer-Encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"supervisedTeams\": [\n {\n \"_id\": \"6712d0129ee49a00276bd8d5\",\n \"team_name\": \"test dashboard\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"5617d9e2-a9a4-45bb-a71e-7b76873d3008\",\n \"createdAt\": \"2024-10-18T21:16:02.050Z\",\n \"updatedAt\": \"2024-12-30T07:55:25.073Z\",\n \"__v\": 0,\n \"description\": \"\",\n \"teamId\": \"5617d9e2-a9a4-45bb-a71e-7b76873d3008\",\n \"teamName\": \"test dashboard\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": [\n {\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"shabberns-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"csfshabber1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"shabberns-04\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n ]\n },\n {\n \"_id\": \"6712d01a9ee49a00276bd8e1\",\n \"team_name\": \"test2\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"db0a8bdf-f694-4e15-be8f-bf6b6f1315fc\",\n \"createdAt\": \"2024-10-18T21:16:10.517Z\",\n \"updatedAt\": \"2025-01-10T15:09:42.799Z\",\n \"__v\": 0,\n \"teamId\": \"db0a8bdf-f694-4e15-be8f-bf6b6f1315fc\",\n \"teamName\": \"test2\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": [\n {\n \"username\": \"nabeeljh\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n ]\n },\n {\n \"_id\": \"6712d03f9ee49a00276bd929\",\n \"team_name\": \"test6\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"58ee8ccd-df9c-4cae-9a1c-5816046890fe\",\n \"createdAt\": \"2024-10-18T21:16:47.169Z\",\n \"updatedAt\": \"2025-01-13T13:10:41.658Z\",\n \"__v\": 0,\n \"teamId\": \"58ee8ccd-df9c-4cae-9a1c-5816046890fe\",\n \"teamName\": \"test6\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": [\n {\n \"username\": \"csfshabber1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n ]\n },\n {\n \"_id\": \"6712d0449ee49a00276bd941\",\n \"team_name\": \"test7\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"e6b95bb5-d50c-49f5-b209-de7c82b2bc3f\",\n \"createdAt\": \"2024-10-18T21:16:52.520Z\",\n \"updatedAt\": \"2024-10-18T21:16:52.520Z\",\n \"__v\": 0,\n \"teamId\": \"e6b95bb5-d50c-49f5-b209-de7c82b2bc3f\",\n \"teamName\": \"test7\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6712d04a9ee49a00276bd959\",\n \"team_name\": \"test8\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"90b8bab6-3e14-4cdc-ba09-6140027bd28c\",\n \"createdAt\": \"2024-10-18T21:16:58.542Z\",\n \"updatedAt\": \"2024-10-18T21:16:58.542Z\",\n \"__v\": 0,\n \"teamId\": \"90b8bab6-3e14-4cdc-ba09-6140027bd28c\",\n \"teamName\": \"test8\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6712d0529ee49a00276bd971\",\n \"team_name\": \"test9\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"7616050f-8dae-4e7c-ae06-b90e073e076b\",\n \"createdAt\": \"2024-10-18T21:17:06.485Z\",\n \"updatedAt\": \"2024-10-18T21:17:06.485Z\",\n \"__v\": 0,\n \"teamId\": \"7616050f-8dae-4e7c-ae06-b90e073e076b\",\n \"teamName\": \"test9\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6712d0739ee49a00276bd9a1\",\n \"team_name\": \"test11\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"d057a896-adf1-4a9d-8e02-c73de8727cdc\",\n \"createdAt\": \"2024-10-18T21:17:39.641Z\",\n \"updatedAt\": \"2024-10-18T21:17:39.641Z\",\n \"__v\": 0,\n \"teamId\": \"d057a896-adf1-4a9d-8e02-c73de8727cdc\",\n \"teamName\": \"test11\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6712d0799ee49a00276bd9b9\",\n \"team_name\": \"test12\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"cc496073-4016-4510-b873-d744e3ed0c67\",\n \"createdAt\": \"2024-10-18T21:17:45.251Z\",\n \"updatedAt\": \"2024-10-18T21:17:45.251Z\",\n \"__v\": 0,\n \"teamId\": \"cc496073-4016-4510-b873-d744e3ed0c67\",\n \"teamName\": \"test12\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6712d07f9ee49a00276bd9d1\",\n \"team_name\": \"test13\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"bb9292d8-c311-4323-be70-cb4c637abc67\",\n \"createdAt\": \"2024-10-18T21:17:51.542Z\",\n \"updatedAt\": \"2024-10-18T21:17:51.542Z\",\n \"__v\": 0,\n \"teamId\": \"bb9292d8-c311-4323-be70-cb4c637abc67\",\n \"teamName\": \"test13\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"6733919826242c78f8f3dd50\",\n \"team_Id\": \"1\",\n \"createdAt\": \"2024-11-12T18:00:43.626Z\",\n \"created_by\": \"1\",\n \"source\": \"CISCO\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"team_name\": \"Default\",\n \"updatedAt\": \"2024-12-17T09:08:02.167Z\",\n \"v\": 0,\n \"teamId\": \"1\",\n \"teamName\": \"Default\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": []\n },\n {\n \"_id\": \"673cf1133c7f9d774898eaf9\",\n \"team_name\": \"sabahat test team\",\n \"supervisor_Id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"source\": \"CX\",\n \"created_by\": \"admin\",\n \"team_Id\": \"f62cb1f4-b817-42df-9605-e33efe0aab6b\",\n \"createdAt\": \"2024-11-19T20:12:03.057Z\",\n \"updatedAt\": \"2025-01-03T13:50:55.847Z\",\n \"__v\": 0,\n \"description\": \"test\",\n \"teamId\": \"f62cb1f4-b817-42df-9605-e33efe0aab6b\",\n \"teamName\": \"sabahat test team\",\n \"supervisor\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n \"secondarySupervisors\": [\n {\n \"username\": \"csfshabber1\",\n \"firstName\": \"\",\n \"lastName\": \"CSFshabber1\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n },\n {\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n ]\n }\n ],\n \"userTeam\": {\n \"teamId\": \"db0a8bdf-f694-4e15-be8f-bf6b6f1315fc\",\n \"teamName\": \"test2\"\n }\n}"}],"_postman_id":"df6c9452-6e07-4e5c-8867-67b541a85810"},{"name":"Get all members of multiple teams","id":"e3964083-3f34-4b1d-970a-bbee0ded0f29","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{baseURL}}/team/member?teamIds=f56fe696-c3a0-4470-902d-cc1986dffa1c,d057a896-adf1-4a9d-8e02-c73de8727cdc","description":"

This endpoint retrieves team members based on the provided team IDs.

The response for this request can be represented as a JSON schema:

{\n  \"type\": \"array\",\n  \"items\": {\n    \"type\": \"object\",\n    \"properties\": {\n      \"teamId\": { \"type\": \"string\" },\n      \"teamName\": { \"type\": \"string\" },\n      \"agents\": { \"type\": \"array\" },\n      \"supervisors\": {\n        \"type\": \"array\",\n        \"items\": {\n          \"type\": \"object\",\n          \"properties\": {\n            \"type\": { \"type\": \"string\" },\n            \"user\": {\n              \"type\": \"object\",\n              \"properties\": {\n                \"id\": { \"type\": \"string\" },\n                \"username\": { \"type\": \"string\" },\n                \"firstName\": { \"type\": \"string\" },\n                \"lastName\": { \"type\": \"string\" },\n                \"roles\": {\n                  \"type\": \"array\",\n                  \"items\": { \"type\": \"string\" }\n                }\n              }\n            }\n          }\n        }\n      }\n    }\n  }\n}\n\n

\n","urlObject":{"path":["team","member"],"host":["{{baseURL}}"],"query":[{"key":"teamIds","value":"f56fe696-c3a0-4470-902d-cc1986dffa1c,d057a896-adf1-4a9d-8e02-c73de8727cdc"}],"variable":[]}},"response":[{"id":"ef99da3d-3dc8-4de2-b4a4-a218cbb51b3d","name":"Get all members of multiple teams","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{baseURL}}/team/member?teamIds=f56fe696-c3a0-4470-902d-cc1986dffa1c,d057a896-adf1-4a9d-8e02-c73de8727cdc","host":["{{baseURL}}"],"path":["team","member"],"query":[{"key":"teamIds","value":"f56fe696-c3a0-4470-902d-cc1986dffa1c,d057a896-adf1-4a9d-8e02-c73de8727cdc"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"f30ffcfa-75f0-440f-8145-16adae7cbcfe"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"995"},{"key":"ETag","value":"W/\"3e3-StNPI2JsFKjxwE+6LAMPiJPmMHQ\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Tue, 14 Jan 2025 16:09:30 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"teamId\": \"d057a896-adf1-4a9d-8e02-c73de8727cdc\",\n \"teamName\": \"test11\",\n \"agents\": [],\n \"supervisors\": [\n {\n \"type\": \"primary-supervisor\",\n \"user\": {\n \"id\": \"3e0b50a2-64fa-4051-8d16-3db6408fddec\",\n \"username\": \"sabahatsup\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n }\n ]\n },\n {\n \"teamId\": \"f56fe696-c3a0-4470-902d-cc1986dffa1c\",\n \"teamName\": \"Team EFCX\",\n \"agents\": [\n {\n \"type\": \"agent\",\n \"user\": {\n \"id\": \"dc900f12-fb36-466c-8e34-673b283144cf\",\n \"username\": \"ali\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"type\": \"agent\",\n \"user\": {\n \"id\": \"52b57ca0-f54e-4742-89e0-a29ec83d9e7f\",\n \"username\": \"zaryab\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"supervisor\"\n ]\n }\n }\n ],\n \"supervisors\": [\n {\n \"type\": \"primary-supervisor\",\n \"user\": {\n \"id\": \"bbfa4af4-1108-49e8-afaa-bf248b0887e9\",\n \"username\": \"shabbernp-01\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n },\n {\n \"type\": \"secondary-supervisor\",\n \"user\": {\n \"id\": \"51fb6b41-ea1e-44ed-8936-e67e1b6f6457\",\n \"username\": \"shabbernp-02\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"agent\",\n \"supervisor\"\n ]\n }\n }\n ]\n }\n]"}],"_postman_id":"e3964083-3f34-4b1d-970a-bbee0ded0f29"}],"id":"3c60d5f2-43c8-4724-b0c0-2598d0367e67","description":"

This set of APIs allow admin and supervisor to create teams using Unified Admin interface.

\n","_postman_id":"3c60d5f2-43c8-4724-b0c0-2598d0367e67"},{"name":"Business Calendars","item":[{"name":"Calendar APIs","item":[{"name":"Create Calendar","id":"2a0f3610-9148-4610-bd1f-2036ef9eef92","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Hassnain Calendar\",\n \"color\":\"#690\",\n \"description\":\"Helping Text\",\n \"checked\":true\n}"},"url":"{{business_calendar_url}}/calendars","description":"

Endpoints

POST/calendars

This API allows you to create calendars for agents through the Unified Admin Business Calendar UI.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	user specified name of calendar.
color - String - Optional	user selected color. If not specified, default color Blue is set.
description - String - Optional	user specified description.
checked - Boolean - Required	By default, it is checked. Can be toggled. When unchecked, does not display the calendar events.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 201. Message: \"Calendar successfully created\".
Already Exists	Code 409. Message: \"Please select a unique calendar name. Calendar test1 already exists\".
Server Error	Code 500. Message: \"NotFoundException: Error occurred\".

","urlObject":{"path":["calendars"],"host":["{{business_calendar_url}}"],"query":[],"variable":[]}},"response":[{"id":"3fc78b67-abd5-4936-aa2a-8ff507f8c60c","name":"OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"},{"key":"correlationId","value":"6202b71683d08801710bf125","description":" optional (it is passed alongside all CIM components)","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar test1\",\n \"color\":\"#ccc\",\n \"description\":\"Helping Text\",\n \"checked\":true\n}","options":{"raw":{"language":"json"}}},"url":"{{business_calendar_url}}/calendars"},"status":"OK","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 201, \n \"message\": \"Calender Sucessfully created\", \n \"calendar\": { \n \"id\": \"61fcd6c2f28aec6864eadc97\",\n \"name\": \"Calendar test1\",\n \"description\": \"Helping Text\",\n \"color\": \"#ccc\",\n \"checked\": true,\n \"events\": []\n }\n}"},{"id":"637590fb-4758-4cc8-a662-2085f9d06c63","name":"Already exists","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar test1\",\n \"color\":\"#ccc\",\n \"description\":\"Helping Text\",\n \"checked\":true\n}","options":{"raw":{"language":"json"}}},"url":"{{business_calendar_url}}/calendars"},"status":"Conflict","code":409,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 409,\n \"message\": \"Please select a unique calendar name. Calendar test1 already exists\",\n \"calendar\": null\n}"},{"id":"853db025-ae93-48a6-a45e-9fe1afc6d635","name":"Server Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar test1\",\n \"color\":\"#ccc\",\n \"description\":\"Helping Text\",\n \"checked\":true\n}","options":{"raw":{"language":"json"}}},"url":"{{business_calendar_url}}/calendars"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"calendar\": null,\n \"code\": 500,\n \"message\": \"NotFoundException: Error occurred\"\n}"}],"_postman_id":"2a0f3610-9148-4610-bd1f-2036ef9eef92"},{"name":"To get calendar list","id":"a9f61f31-9527-4a4b-95d3-265b4619e36b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{business_calendar_url}}/calendars","description":"

Endpoints

GET/calendars

This API allows you to get list of available calenders.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns list of calendars with the properties as specified in create calendar API.

","urlObject":{"path":["calendars"],"host":["{{business_calendar_url}}"],"query":[],"variable":[]}},"response":[{"id":"53796d00-0b51-4c64-9ca6-9b2fc4c02d2d","name":"OK","originalRequest":{"method":"GET","header":[],"url":"{{business_calendar_url}}/calendars"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"66b3155a8d636f7e2eabb604\",\n \"name\": \"Hassnain Calendar\",\n \"description\": \"Helping Text\",\n \"color\": \"#690\",\n \"checked\": true,\n \"events\": [\n {\n \"id\": \"66b9a10793c42a546ab783f5\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-12T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n },\n {\n \"id\": \"66b9a10793c42a546ab783f6\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-13T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n },\n {\n \"id\": \"66b9a10793c42a546ab783f7\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-14T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n }\n ]\n },\n {\n \"id\": \"66f3ed65b844d21a0d13c438\",\n \"name\": \"Hassnain Calendar2\",\n \"description\": \"Helping Text\",\n \"color\": \"#690\",\n \"checked\": true,\n \"events\": []\n }\n]"}],"_postman_id":"a9f61f31-9527-4a4b-95d3-265b4619e36b"},{"name":"Get calendar By Id","id":"2b97123d-65fb-461c-83a1-0b402d18e8d2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{business_calendar_url}}/calendars/:calendarID","description":"

Endpoints

GET/calendars/:calendarID

This API returns calendar with specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns the calendar with properties based on the specified ID.
Not Found	Code 404. Message \"This calendar does not exist\"
Server Error	Code 500. Message \"NotFoundException: The resource you are trying to get does not exist\"

","urlObject":{"path":["calendars",":calendarID"],"host":["{{business_calendar_url}}"],"query":[],"variable":[{"id":"881f719d-20e3-4c43-8668-2475cbf24c55","description":{"content":"

Specify ID for retrieving calendar.

\n","type":"text/plain"},"type":"any","value":"67124d41c1d2566eca6e0962","key":"calendarID"}]}},"response":[{"id":"3bed25f8-2578-4938-b493-a0226a5ec799","name":"OK","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":"620f4644a0446c65753e94f5","description":"Id of calendar to retrieve"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"calendar\": {\n \"id\": \"66b3155a8d636f7e2eabb604\",\n \"name\": \"Hassnain Calendar\",\n \"description\": \"Helping Text\",\n \"color\": \"#690\",\n \"checked\": true,\n \"events\": [\n {\n \"id\": \"66b9a10793c42a546ab783f5\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-12T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n },\n {\n \"id\": \"66b9a10793c42a546ab783f6\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-13T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n },\n {\n \"id\": \"66b9a10793c42a546ab783f7\",\n \"batchId\": \"19c6c424-8d7a-434d-b1f0-fe5bf3297296\",\n \"name\": \"addf\",\n \"startTime\": \"2024-08-14T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-08-14T19:00:00.000+00:00\",\n \"calendar\": [\n \"66b3155a8d636f7e2eabb604\"\n ],\n \"eventColor\": \"#5ecb25\",\n \"shifts\": null\n }\n ]\n },\n \"code\": 200,\n \"message\": \"Calendar successfully retrieved\"\n}"},{"id":"7dc0a8e4-b4a6-4078-b1d4-11cc62542513","name":"Get calendar that does not exist","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":"620f4644a0446c65753e94f5"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"calendar\": null,\n \"code\": 404,\n \"message\": \"This calendar does not exist\"\n}"},{"id":"67a91762-819b-430b-9425-446690ac6989","name":"Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":"620f4644a0446c65753e94f5"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"calendar\": null,\n \"code\": 500,\n \"message\": \"NotFoundException: The resource you are trying to get does not exist\"\n}"}],"_postman_id":"2b97123d-65fb-461c-83a1-0b402d18e8d2"},{"name":"Update a calendar","id":"7047d63c-6648-4c6b-843c-e4cf82c02a70","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar Hussnain\",\n \"color\":\"#77eb34\",\n \"description\":\" calendar test \",\n \"checked\":false\n}"},"url":"{{business_calendar_url}}/calendars/:calendarID","description":"

Endpoints

PUT/calendars/:calendarID

This API can be used to update existing calendar.

Following properties can be updated for existing calendar:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	user specified name of calendar.
color - String - Optional	user selected color. If not specified, default color Blue is set.
description - String - Optional	user specified description.
checked - Boolean - Required	By default, it is checked. Can be toggled. When unchecked, does not display the calendar events.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Message: \"Calendar updated successfully\".
Does not exist	Code 404. Message: \"The calendar you are trying to update does not exist\".
Server Error	Code 500. Message: \"DuplicateKeyException.......\".

","urlObject":{"path":["calendars",":calendarID"],"host":["{{business_calendar_url}}"],"query":[],"variable":[{"id":"d3685993-582b-4964-b362-9e863b35d0b6","description":{"content":"

Specify ID of the calendar to bw updated.

\n","type":"text/plain"},"type":"any","value":"6708dbbf2b17f638edc6030a0","key":"calendarID"}]}},"response":[{"id":"a66893ab-2115-43d0-a3de-46603bb60e32","name":"OK","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar2\",\n \"color\":\"#ffe70a\",\n \"description\":\"Helping Text\",\n \"isChecked\":true\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":null}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 200,\n \"message\": \"Calendar updated successfully\"\n}"},{"id":"4806cb61-af23-4bad-90ec-be46cbe76bc0","name":"Update a calendar that does not exists","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"Calendar test\",\n \"color\":\"#77eb34\",\n \"description\":\" calendar test \",\n \"checked\":false\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":"1"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 404,\n \"message\": \"The calendar you are trying to update does not exist\"\n}"},{"id":"fac4e87f-3b6d-4aae-ad7f-6c40dec69678","name":"Server Error","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\":\"TT2\",\n \"color\":\"#77eb34\",\n \"description\":\" calendar test \",\n \"checked\":false\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID"],"variable":[{"key":"calendarID","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 500,\n \"message\": \"DuplicateKeyException: E11000 duplicate key error collection: business_calendars_db.calendars index: name dup key: { name: \\\"TT2\\\" }; nested exception is com.mongodb.MongoWriteException: E11000 duplicate key error collection: business_calendars_db.calendars index: name dup key: { name: \\\"TT2\\\" }\"\n}"}],"_postman_id":"7047d63c-6648-4c6b-843c-e4cf82c02a70"},{"name":"Delete a calendar","id":"05880e43-2ef2-4102-985e-fc875fea5702","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"{{business_calendar_url}}/calendars/:calendarID","description":"

Endpoints

DELETE/calendars/:calendarID

This API deletes calendar with specific ID.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Message: \"Calender successfully deleted\"
Resourse not found	Code 404. Message: \"NotFoundException: Could not find calendar resource to delete\"

","urlObject":{"path":["calendars",":calendarID"],"host":["{{business_calendar_url}}"],"query":[],"variable":[{"id":"00c60a9c-7ee9-4974-baed-481448b846d5","description":{"content":"

ID of calendar to be deleted. If the ID is incorrect, error is returned as mentioned in status below.

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This folder contains APIs for creating and managing calendars.

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Endpoints

POST/calendars/events

This API allows you to create events in calendar. A single event can be created in multiple calendars. There are three types of events:

Holiday
\n
Business Hours
\n
Out of Office
\n

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	user specified name of calendar.
startDate - Date - Required	user specified start date of the event. Format is mm-dd-yyyy.
recurrence - String - Optional	Recurrence options: 1. does not repeat 2. Daily 3. Custom - repeats weekly or monthly
calendar - Array - Required	This event can be added to multiple calendars. Multiple Calendar IDs can be specified separated by comma.
eventColor - String - Optional	By default, Blue color is selected.

Event Types Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK(For Single Event	Code 201. Message: \"Event added successfully\".
OK(For Recurring Event)	Code 201. Message: \"Events are added successfully\".
Not Found (calendar)	Code 404. Message: \"The calender you are trying to add an event does not exist.\"
Server Error	Code 500. Message: \"IllegalArgumentException: Cannot format given Object as a Date.\"

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HOLIDAY / OUT OF OFFICE / BUSINESS HOURS

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Endpoints

PUT/calendars/:calendarID

This API can be used to update the existing event in a calendar.

Following properties can be updated for existing events:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	user specified name of calendar.
startDate - Date - Required	user specified start date of the event. Format for date in mm-dd-yyyy.
endDate - Date - Required	user specified end date of the event. Format for date in mm-dd-yyyy.
recurrence - String - Optional	Recurrence options: 1. does not repeat 2. Daily 3. Custom - repeats weekly or monthly
timeZone - String - Required	By default it matches with system time and date.
calendar - Array - Required	This event can be added to multiple calendars. Multiple Calendar IDs can be specified separated by comma.
eventColor - String - required	By default, Blue color is selected.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Message: \"Events updated successfully\"
Does not exist	Code 404. Message: \"The event you are trying to update does not exist.\"
Does not exist	Code 404. Message: \"The calendar you are trying to update events in does not exist.\"
Method Not Allowed	Code 405. Message: \"You are not allowed to change the type of event.\"
Server Error	Code 500. Message: \"DuplicateKeyException.......\"
Server Error	Code 500. Message: \"Update Type : ALLSINGLE is not supported\"
Server Error	Code 500. Message: \"Failed to add updated event please check you payload. Original events retained.\"

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Specify ID of calendar for which event has to be updated.

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Specify ID of event that has to be updated.

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","options":{"raw":{"language":"json"}}},"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID/events/:eventID/updateType/:updateType/:batchId?type=HOLIDAY","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID","events",":eventID","updateType",":updateType",":batchId"],"query":[{"key":"type","value":"HOLIDAY"}],"variable":[{"key":"calendarID","value":"620f4b89dda78530046f6cc0"},{"key":"eventID","value":"620f4ca8dda78530046f6ccd"},{"key":"updateType","value":"ALLSINGEL"},{"key":"batchId","value":""}]}},"status":"Method Not Allowed","code":405,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 405,\n \"message\": \"You are not allowed to change the type of event.\"\n}"},{"id":"6593a6f3-27d6-4b3f-92d2-3434f98fc4ac","name":"Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"Testing Term\",\n \"message\":\"Off day1\",\n \"startDate\" : \"02-14-2014\",\n \"endDate\" : 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Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 500,\n \"message\": \"Failed to add updated event please check you payload. Original events retained.\"\n}"}],"_postman_id":"4fa44f74-8315-4c1b-934e-f7818d82c10c"},{"name":"Delete Event","id":"24811c6c-e25b-4f34-9383-0f98d82a42d1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{business_calendar_url}}/calendars/:calendarID/events/:eventID/deleteType/:deleteType","description":"

Endpoints

DELETE/calendars/:calendarID/events/:eventId

This API deletes event with specific ID in one or multiple calendars.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Message: \"Event Successfully deleted !!\"
Not Found	Code 404. Message: \"The event you are trying to delete does not exist\"
Not Found	Code 404. Message: \"The calendar you are trying to delete an event from does not exist !!\"
Server Error	Code 500. Message: \"IllegalArgumentException: Cannot delete event.\"

","urlObject":{"path":["calendars",":calendarID","events",":eventID","deleteType",":deleteType"],"host":["{{business_calendar_url}}"],"query":[{"disabled":true,"key":"type","value":"OUT_OF_OFFICE"}],"variable":[{"id":"a3667dc6-a5f0-4c68-8319-66b6a61fdf3e","description":{"content":"

Specify ID of calendar for which event has to be deleted.

\n","type":"text/plain"},"type":"any","value":"67124d41c1d2566eca6e09620","key":"calendarID"},{"id":"cf96371b-026b-41ed-9eb0-94ee0d171c9c","type":"any","value":"67124d5fc1d2566eca6e096d","key":"eventID"},{"id":"ef58722c-a7ee-4c7f-9d76-7359687c699e","type":"any","value":"ALL","key":"deleteType"}]}},"response":[{"id":"be69cce6-3dcf-4efc-9f65-bdea98e245a6","name":"OK","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID/events/:eventId/deleteType/:deleteType","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID","events",":eventId","deleteType",":deleteType"],"variable":[{"key":"calendarID","value":"1"},{"key":"eventId","value":"1"},{"key":"deleteType","value":"ALL/SINGLE"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 200,\n \"message\": \"Event Successfully deleted !!\"\n}"},{"id":"a157e955-a018-4c8d-8ce1-700f4e316ddd","name":"Not Found","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID/events/:eventId/deleteType/:deleteType","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID","events",":eventId","deleteType",":deleteType"],"variable":[{"key":"calendarID","value":"1"},{"key":"eventId","value":"1"},{"key":"deleteType","value":"ALL/SINGLE"}]}},"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 404,\n \"message\": \"The event you are trying to delete does not exist\"\n}"},{"id":"5eada849-29b0-413c-a17d-bad79ea165d9","name":"Calendar Not Found","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID/events/:eventId/deleteType/:deleteType","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID","events",":eventId","deleteType",":deleteType"],"variable":[{"key":"calendarID","value":"1"},{"key":"eventId","value":"1"},{"key":"deleteType","value":"ALL/SINGLE"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 404,\n \"message\": \"The calendar you are trying to delete an event from does not exist !!\"\n}"},{"id":"d955cba7-3881-4036-b253-98db4b82574c","name":"Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\":\"Testing Term\",\n \"message\":\"Off day1\",\n \"startDate\" : \"02-14-2014\",\n \"endDate\" : \"02-14-2017\" ,\n \"recurrence\" : \"DTSTART;TZID=America/New_York:19970902T090000 RRULE:FREQ=DAILY;INTERVAL=1\",\n \"timeZone\" : \"Africa/Nairobi\",\n \"calendar\" : [ \n \"61ff93c081798935ebf543ef\"\n ],\n \"eventColor\" : \"#zzz34\"\n}\n ","options":{"raw":{"language":"json"}}},"url":{"raw":"{{business_calendar_url}}/calendars/:calendarID/events/:eventID/deleteType/:deleteType","host":["{{business_calendar_url}}"],"path":["calendars",":calendarID","events",":eventID","deleteType",":deleteType"],"variable":[{"key":"calendarID","value":"620f4b89dda78530046f6cc0"},{"key":"eventID","value":"620f4ca8dda78530046f6ccd"},{"key":"deleteType","value":"ALL/SINGLE"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 500,\n \"message\": \"IllegalArgumentException: Cannot dalete event\"\n}"}],"_postman_id":"24811c6c-e25b-4f34-9383-0f98d82a42d1"},{"name":"get events between range (start and end Time)","id":"06758407-40c2-4308-abac-2cce2f06c152","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{business_calendar_url}}/calendars/events?timeZone=Asia/Karachi&calendarId=6710c52fce089d67335cb655&startTime=2024-11-11T00:00:00+05:00&endTime=2024-11-30T00:00:00+05:00","description":"

Endpoints

GET/calendars/events

This API returns a list of events that occur in between a specified start and end time.

Event Types Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns list of events. Message: \"Fetched all events between Sun Jan 26 23:25:15 EAT 2020 to Mon Jan 27 23:25:15 EAT 2020 successfully.\"
Not Found (calendar)	Code 404. Returns empty event list. Message: \"The calendar you are trying to fetch events does not exist !!.\"
Server Error	Code 500. Returns empty event list. Message: \"An error occurred while fetching events.\"
No events found	Code 200. Returns empty event list. Message: \"No events found between to \"

","urlObject":{"path":["calendars","events"],"host":["{{business_calendar_url}}"],"query":[{"description":{"content":"

It specifies the timezone for setting start and end time.

\n","type":"text/plain"},"key":"timeZone","value":"Asia/Karachi"},{"description":{"content":"

ID of calendar to query all available events within the specified.

\n","type":"text/plain"},"key":"calendarId","value":"6710c52fce089d67335cb655"},{"description":{"content":"

Specify start time of required events.

\n","type":"text/plain"},"key":"startTime","value":"2024-11-11T00:00:00+05:00"},{"description":{"content":"

Specify end time of required events

\n","type":"text/plain"},"key":"endTime","value":"2024-11-30T00:00:00+05:00"}],"variable":[]}},"response":[{"id":"b2fe3fa0-4de2-4b5c-9daa-e2ec35308c00","name":"Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events?timeZone=Asia/Karachi&calendarId=6202b71683d08801710bf125&startTime=2024-06-25T00:00:00+05:00&endTime=2024-07-14T23:59:00+05:00","host":["{{business_calendar_url}}"],"path":["calendars","events"],"query":[{"key":"timeZone","value":"Asia/Karachi"},{"key":"calendarId","value":"6202b71683d08801710bf125","description":"calendarId"},{"key":"startTime","value":"2024-06-25T00:00:00+05:00","description":"Timestamp"},{"key":"endTime","value":"2024-07-14T23:59:00+05:00","description":"Timestamp"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 500,\n \"message\": \"An error occurred while fetching events\",\n 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Events found","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events?timeZone=Europe/Andorra&calendarId=6202b71683d08801710bf125&startTime=2024-06-25T00:00:00+05:00&endTime=2024-07-14T23:59:00+05:00","host":["{{business_calendar_url}}"],"path":["calendars","events"],"query":[{"key":"timeZone","value":"Europe/Andorra"},{"key":"calendarId","value":"6202b71683d08801710bf125","description":"calendarId"},{"key":"startTime","value":"2024-06-25T00:00:00+05:00","description":"Timestamp"},{"key":"endTime","value":"2024-07-14T23:59:00+05:00","description":"Timestamp"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 200,\n \"message\": \"No events found between Sun Jan 26 23:25:15 EAT 2020 to Mon Jan 27 23:25:15 EAT 2020\"\n}"},{"id":"90de00a3-b8ba-4746-a5a2-23966b947dea","name":"OK","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events?calendarId=66598608ac58ff58ce2495c5&startTime=2024-06-25T00:00:00+05:00&endTime=2024-06-30T00:00:00+05:00","host":["{{business_calendar_url}}"],"path":["calendars","events"],"query":[{"key":"calendarId","value":"66598608ac58ff58ce2495c5"},{"key":"startTime","value":"2024-06-25T00:00:00+05:00"},{"key":"endTime","value":"2024-06-30T00:00:00+05:00"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"8db6db77-b7a0-45a5-9d0d-8eecd638daeb"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"1693"},{"key":"Date","value":"Tue, 04 Jun 2024 07:18:56 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 200,\n \"message\": \"Fetched all events between Sat Jun 01 05:00:00 PKT 2024 to Sat Aug 31 04:59:59 PKT 2024 successfully\",\n \"events\": [\n {\n \"id\": \"66f3f306b844d21a0d13c46f\",\n \"batchId\": \"4c308bd1-5ce2-4d57-a7f5-551b9c9fbd23\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-04T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"OUT_OF_OFFICE\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f306b844d21a0d13c470\",\n \"batchId\": \"4c308bd1-5ce2-4d57-a7f5-551b9c9fbd23\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-05T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"OUT_OF_OFFICE\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c47f\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-03T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c480\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-04T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c481\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-05T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3fa43b844d21a0d13c4c3\",\n \"batchId\": \"12a851ec-d8bc-4d5c-8a52-2cf4f4eaea4e\",\n \"name\": \"first event edited 456\",\n \"startTime\": \"2024-07-28T00:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"BUSINESS_HOURS\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-07-29T00:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#cb2525\",\n \"shifts\": [\n {\n \"id\": \"aedb376d-2b3f-4edc-8740-0c912afa1673\",\n \"name\": \"Morning class\",\n \"startTime\": \"2024-07-28T10:00:00.000+00:00\",\n \"endTime\": \"2024-07-28T12:00:00.000+00:00\"\n }\n ]\n },\n {\n \"id\": \"66f3fa43b844d21a0d13c4c5\",\n \"batchId\": \"12a851ec-d8bc-4d5c-8a52-2cf4f4eaea4e\",\n \"name\": \"first event edited 456\",\n \"startTime\": \"2024-07-29T00:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"BUSINESS_HOURS\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-07-29T00:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#cb2525\",\n \"shifts\": [\n {\n \"id\": \"df7ba9d6-059f-46a1-ae36-d92f0f675aa7\",\n \"name\": \"Morning class\",\n \"startTime\": \"2024-07-29T10:00:00.000+00:00\",\n \"endTime\": \"2024-07-29T12:00:00.000+00:00\"\n }\n ]\n }\n ]\n}"}],"_postman_id":"06758407-40c2-4308-abac-2cce2f06c152"},{"name":"get events by batchId","id":"d9960a1e-c665-48e2-9bc6-3bd0c7bd8cc5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{business_calendar_url}}/calendars/events/byBatchId?calendarId=6710c53cce089d67335ce210&batchId=97aaee90-4422-49b1-9bde-c943001dc8b8","description":"

Endpoints

GET/calendars/events

This API returns a list of events for the same batch IDs

Event Types Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns list of events. Message: \"Fetched all events successfully.\"
Not Found (calendar)	Code 404. Message: \"The calendar you are trying to fetch events does not exist !!.\"
Not Found (calendar)	Code 204. Message: \"No events found\"
Server Error	Code 500. Returns empty event list. Message: \"An error occurred while fetching events.\"

","urlObject":{"path":["calendars","events","byBatchId"],"host":["{{business_calendar_url}}"],"query":[{"key":"calendarId","value":"6710c53cce089d67335ce210"},{"key":"batchId","value":"97aaee90-4422-49b1-9bde-c943001dc8b8"}],"variable":[]}},"response":[{"id":"2d4efd0b-4b35-4dba-a742-7798654c5a26","name":"OK","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events/byBatchId?calendarId=668e29d3c2d6410890ea04cc&batchId=b7ebba36-16e7-49d9-a2bd-c8639cb4212b","host":["{{business_calendar_url}}"],"path":["calendars","events","byBatchId"],"query":[{"key":"calendarId","value":"668e29d3c2d6410890ea04cc"},{"key":"batchId","value":"b7ebba36-16e7-49d9-a2bd-c8639cb4212b"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"8db6db77-b7a0-45a5-9d0d-8eecd638daeb"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"1693"},{"key":"Date","value":"Tue, 04 Jun 2024 07:18:56 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 200,\n \"message\": \"Fetched all events successfully\",\n \"events\": [\n {\n \"id\": \"66f3f306b844d21a0d13c46f\",\n \"batchId\": \"4c308bd1-5ce2-4d57-a7f5-551b9c9fbd23\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-04T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"OUT_OF_OFFICE\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f306b844d21a0d13c470\",\n \"batchId\": \"4c308bd1-5ce2-4d57-a7f5-551b9c9fbd23\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-05T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"OUT_OF_OFFICE\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c47f\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-03T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c480\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-04T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3f376b844d21a0d13c481\",\n \"batchId\": \"97f70311-10e0-4ba3-93d5-20e9bfa65992\",\n \"name\": \"Maths\",\n \"startTime\": \"2024-06-05T19:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": true,\n \"type\": \"HOLIDAY\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-06-05T19:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#690\",\n \"shifts\": null\n },\n {\n \"id\": \"66f3fa43b844d21a0d13c4c3\",\n \"batchId\": \"12a851ec-d8bc-4d5c-8a52-2cf4f4eaea4e\",\n \"name\": \"first event edited 456\",\n \"startTime\": \"2024-07-28T00:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"BUSINESS_HOURS\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-07-29T00:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#cb2525\",\n \"shifts\": [\n {\n \"id\": \"aedb376d-2b3f-4edc-8740-0c912afa1673\",\n \"name\": \"Morning class\",\n \"startTime\": \"2024-07-28T10:00:00.000+00:00\",\n \"endTime\": \"2024-07-28T12:00:00.000+00:00\"\n }\n ]\n },\n {\n \"id\": \"66f3fa43b844d21a0d13c4c5\",\n \"batchId\": \"12a851ec-d8bc-4d5c-8a52-2cf4f4eaea4e\",\n \"name\": \"first event edited 456\",\n \"startTime\": \"2024-07-29T00:00:00.000+00:00\",\n \"endTime\": null,\n \"message\": null,\n \"allDay\": false,\n \"type\": \"BUSINESS_HOURS\",\n \"recurrence\": \"FREQ=DAILY\",\n \"validityPeriod\": \"2024-07-29T00:00:00.000+00:00\",\n \"calendar\": [\n \"66f3f1abb844d21a0d13c44b\"\n ],\n \"eventColor\": \"#cb2525\",\n \"shifts\": [\n {\n \"id\": \"df7ba9d6-059f-46a1-ae36-d92f0f675aa7\",\n \"name\": \"Morning class\",\n \"startTime\": \"2024-07-29T10:00:00.000+00:00\",\n \"endTime\": \"2024-07-29T12:00:00.000+00:00\"\n }\n ]\n }\n ]\n}"},{"id":"1838d3df-3902-4411-8540-a8f351c73907","name":"get events 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exist","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events/byBatchId?calendarId=668e29d3c2d6410890ea04cc&batchId=b7ebba36-16e7-49d9-a2bd-c8639cb4212b","host":["{{business_calendar_url}}"],"path":["calendars","events","byBatchId"],"query":[{"key":"calendarId","value":"668e29d3c2d6410890ea04cc"},{"key":"batchId","value":"b7ebba36-16e7-49d9-a2bd-c8639cb4212b"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"code\": 404,\r\n \"message\": \"The calendar you are trying to fetch events does not exist !!\",\r\n \"events\": null\r\n}"},{"id":"3c89fa0e-0dd5-42aa-81a6-1f9ed04fa67a","name":"Server Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{business_calendar_url}}/calendars/events/byBatchId?calendarId=668e29d3c2d6410890ea04cc&batchId=b7ebba36-16e7-49d9-a2bd-c8639cb4212b","host":["{{business_calendar_url}}"],"path":["calendars","events","byBatchId"],"query":[{"key":"calendarId","value":"668e29d3c2d6410890ea04cc"},{"key":"batchId","value":"b7ebba36-16e7-49d9-a2bd-c8639cb4212b"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"code\": 500,\n \"message\": \"An error occurred while fetching events\",\n \"events\":null\n}"}],"_postman_id":"d9960a1e-c665-48e2-9bc6-3bd0c7bd8cc5"}],"id":"6e4a8689-2593-4e6b-8c04-9ad3e1e25444","description":"

This APIs folder helps create and manage events.

\n","_postman_id":"6e4a8689-2593-4e6b-8c04-9ad3e1e25444"}],"id":"587afb9b-0208-44c2-afee-f3a143853dff","description":"

This API collection is built for supervisors to be able to create and manage the calendars and the events for their reportee agents.

\n","_postman_id":"587afb9b-0208-44c2-afee-f3a143853dff"},{"name":"Conversation Manager","item":[{"name":"Conversations","item":[{"name":"Active Conversations","id":"c5eff8fc-a6ce-4642-aff6-afbbe38a7eb8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/customer-topics","description":"

Endpoints

GET/customer-topics

This API returns the list of all customer topics.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns details of customer topics.
Internal Server Error	Code 500. Message: \"An error occurred while fetching attributes.\"

","urlObject":{"path":["customer-topics"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"e13a8e49-8f36-467d-a965-8da55f1fb7de","name":"Get All Topics","originalRequest":{"method":"GET","header":[],"url":"{{url}}/customer-topics"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Wed, 14 Apr 2021 07:14:28 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"abf752f3-b708-4bd0-b54f-4c46e6ce4a41\",\n \"participants\": [\n {\n \"type\": \"BOT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"TopicMonitor\",\n \"id\": \"32f5421d-b810-4d79-b491-ba0630b0cdd0\",\n \"displayName\": \"Topic Monitor: 32f5421d-b810-4d79-b491-ba0630b0cdd0\"\n },\n \"id\": \"2a47eff8-684e-4c31-bccb-abebfbbe7399\",\n \"joiningTime\": \"2021-04-12T10:16:23.942+00:00\",\n \"token\": null,\n \"topicId\": \"abf752f3-b708-4bd0-b54f-4c46e6ce4a41\",\n \"isActive\": true,\n \"userCredentials\": {}\n },\n {\n \"type\": \"CUSTOMER\",\n \"role\": \"CUSTOMER\",\n \"participant\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"60900593-5e6f-4b15-afb5-e36c603065a3\",\n \"channel\": {\n \"id\": \"28f49f73-7feb-4a10-b129-c75d3af3391e\",\n \"channelName\": \"Whatsapp\",\n \"serviceIdentifier\": \"+41762884806\",\n \"channelConfig\": {\n \"id\": \"610c2111-a628-4664-b306-cd6fee7d08db\",\n \"channelMode\": \"BOT\",\n \"conversationBot\": \"BOT_1\",\n \"responseSla\": 3,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": \"CUSTOMER_CHANNEL_IDENTITY\"\n },\n \"routingPolicy\": {\n \"policy\": \"LAST_AGENT_ROUTING\",\n \"queueID\": \"2caa8457-87f0-4034-a3fa-c946267a08f2\"\n },\n \"botId\": \"8b43ef12-f30b-48ce-aa03-c60d450fc042\"\n },\n \"channelConnector\": {\n \"id\": 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\"63452eee8213e40edafbdc91\"\n },\n {\n \"id\": \"6345318b9e2942776eeae901\",\n \"customer\": \"63452c9f287a890411b048d8\",\n \"participants\": [],\n \"state\": \"CREATED\",\n \"channelSession\": \"6345318b9e2942776eeae901\",\n \"creationTime\": \"2022-10-11T09:04:11.380+00:00\",\n \"endTime\": \"2022-10-11T09:09:51.460+00:00\",\n \"conversationData\": {},\n \"botId\": \"633bf43a7677b818858fb053\",\n \"lastUsedChannelSession\": \"6345318b8213e40edafbdd0b\"\n },\n {\n \"id\": \"634534af9e2942776eeaee75\",\n \"customer\": \"63452c9f287a890411b048d8\",\n \"participants\": [],\n \"state\": \"CREATED\",\n \"channelSession\": \"634534af9e2942776eeaee75\",\n \"creationTime\": \"2022-10-11T09:17:35.290+00:00\",\n \"endTime\": \"2022-10-11T09:22:35.533+00:00\",\n \"conversationData\": {},\n \"botId\": \"633bf43a7677b818858fb053\",\n \"lastUsedChannelSession\": \"634534af8213e40edafbddde\"\n },\n {\n \"id\": \"634538089e2942776eeaf1d7\",\n \"customer\": \"63452c9f287a890411b048d8\",\n \"participants\": [],\n \"state\": \"CREATED\",\n \"channelSession\": \"634538089e2942776eeaf1d7\",\n \"creationTime\": \"2022-10-11T09:31:52.261+00:00\",\n \"endTime\": \"2022-10-11T09:36:52.513+00:00\",\n \"conversationData\": {},\n \"botId\": \"633bf43a7677b818858fb053\",\n \"lastUsedChannelSession\": \"634538088213e40edafbde60\"\n },\n {\n \"id\": \"634539f89e2942776eeaf800\",\n \"customer\": \"63452c66287a899f4ab048d4\",\n \"participants\": [],\n \"state\": \"CREATED\",\n \"channelSession\": \"634539f89e2942776eeaf800\",\n \"creationTime\": \"2022-10-11T09:40:08.488+00:00\",\n \"endTime\": \"2022-10-11T09:45:08.735+00:00\",\n \"conversationData\": {},\n \"botId\": \"633bf43a7677b818858fb053\",\n \"lastUsedChannelSession\": \"634539f88213e40edafbdf40\"\n },\n {\n \"id\": \"634539639e2942776eeaf539\",\n \"customer\": \"63452c9f287a890411b048d8\",\n \"participants\": [],\n \"state\": \"CREATED\",\n \"channelSession\": \"634539639e2942776eeaf539\",\n \"creationTime\": 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\"633bf43a7677b818858fb053\",\n \"lastUsedChannelSession\": \"634550a98213e40edafbe5c7\"\n }\n]"},{"id":"f6cce204-176a-454f-8000-ac52bd2e2a00","name":"Bad Request","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{bot-framework-url}}/customer-topics/conversations?startTime=2022-10-10T16:28%2B05:00&endTime=2022-10-11T16:23%2B05:00","host":["{{bot-framework-url}}"],"path":["customer-topics","conversations"],"query":[{"key":"startTime","value":"2022-10-10T16:28%2B05:00","description":"follows Standard `ISO_OFFSET_DATE_TIME` format i-e '2011-12-03T10:15:30+01:00'.\n`+` sign in OffSet Value must be URL Encoded i-e %2B. "},{"key":"endTime","value":"2022-10-11T16:23%2B05:00","description":"follows Standard `ISO_OFFSET_DATE_TIME` format i-e '2011-12-03T10:15:30+01:00'.\n`+` sign in OffSet Value must be URL Encoded i-e %2B. "}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"BAD_REQUEST\",\n \"message\": \"Text '2022-10-10T16:280+05:00' could not be parsed at index 16\",\n \"errors\": null\n}"}],"_postman_id":"374bbee4-49d7-41be-a6eb-9a397f94edd9"},{"name":"Create Conversation Copy","id":"b28b0f3a-09f2-47c2-a15e-35fa7073872c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf62f22d\",\n \"channel\": {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": 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}\r\n}","options":{"raw":{"language":"json"}}},"url":"{{bot_framework_url}}/customer-topics/update-past-conversations"},"code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-04-22T06:52:55.871+00:00\",\n \"message\": \"Past conversations have been linked\",\n \"status\": \"OK\"\n}"},{"id":"532fa9af-ce85-45ac-beeb-a222bc2552d3","name":"Past Conversations Not Found","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"currentCustomer\":{\r\n \"phoneNumber\": [\r\n \"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e6b\",\r\n \"firstName\": \"Ali\",\r\n \"isAnonymous\": true,\r\n \"__v\": 0\r\n },\r\n \"newCustomer\":{\r\n \"phoneNumber\": [\r\n \"1111\",\"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e5v\",\r\n \"firstName\": \"Ahmad\",\r\n \"isAnonymous\": false,\r\n \"__v\": 0\r\n 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0\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/customer-topics/update-past-conversations","urlObject":{"path":["customer-topics","update-past-conversations"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"32e9a6f1-882a-44c8-9f95-0f8ed4b08b69","name":"Past Conversations Linked Successfully","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"currentCustomer\":{\r\n \"phoneNumber\": [\r\n \"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e6b\",\r\n \"firstName\": \"Ali\",\r\n \"isAnonymous\": true,\r\n \"__v\": 0\r\n },\r\n \"newCustomer\":{\r\n \"phoneNumber\": [\r\n \"1111\",\"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e5v\",\r\n \"firstName\": \"Ahmad\",\r\n \"isAnonymous\": false,\r\n \"__v\": 0\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"{{bot_framework_url}}/customer-topics/update-past-conversations"},"code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-04-22T06:52:55.871+00:00\",\n \"message\": \"Past conversations have been linked\",\n \"status\": \"OK\"\n}"},{"id":"fc263ebd-d17f-4061-a622-1b48a16ae22b","name":"Past Conversations Not Found","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\r\n \"currentCustomer\":{\r\n \"phoneNumber\": [\r\n \"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e6b\",\r\n \"firstName\": \"Ali\",\r\n \"isAnonymous\": true,\r\n \"__v\": 0\r\n },\r\n \"newCustomer\":{\r\n \"phoneNumber\": [\r\n \"1111\",\"03338283920\"\r\n ],\r\n \"_id\": \"61ba4f9b22f7d84b59d74e5v\",\r\n \"firstName\": \"Ahmad\",\r\n \"isAnonymous\": false,\r\n \"__v\": 0\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"{{bot_framework_url}}/customer-topics/update-past-conversations"},"code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-04-22T06:51:38.737+00:00\",\n \"message\": \"Past conversations not found\",\n \"status\": \"NOT_FOUND\"\n}"}],"_postman_id":"63db34dc-f111-4e6f-8088-5c8bd80cb8a0"},{"name":"Conversation Hold","id":"1cbe068d-c08c-407d-a4f4-fa12d622be0c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"state\": \"ON_HOLD\",\n \"duration\": 15\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/customer-topics/:conversation-id/update-state","description":"

This endpoint allows you to update the state of a customer topic by making an HTTP PUT request to {{conversation-manager-url}}/customer-topics/:conversation-id/update-state.

Request Body

state (string, required): The new state of the customer topic.
\n
duration (number, required): The duration of the state.
\n

Response

Status: 200(In case of success) / 404 (In case if conversation not found)
\n
Content-Type: application/json
\n
status (string): The status of the response.
\n
message (string): A message related to the response.
\n
errors (array): An array of any errors encountered during the request.
\n

\n","urlObject":{"path":["customer-topics",":conversation-id","update-state"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[{"id":"8b84f428-4485-48fe-8fa0-b2d34bd44cf5","type":"any","value":"","key":"conversation-id"}]}},"response":[],"_postman_id":"1cbe068d-c08c-407d-a4f4-fa12d622be0c"},{"name":"Get Last Route Agent ID","id":"d3dfa2b3-f3a4-41c9-89d0-765d07370069","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://efcx-qa10.expertflow.com/conversation-manager/customer-topics/:customerId/last-routed-agent","description":"

This API endpoint retrieves the ID of the last agent who interacted with a specific customer within a specified timeframe.

Request

Method: GET
\n
Endpoint: https://efcx-qa6.expertflow.com/conversation-manager/customer-topics/:customerId/last-routed-agent
\n
Path Parameters:
\n
- customerId (string, required): The unique identifier of the customer.
\n
Query Parameters:
\n
- timeInHours (integer, required): The time duration in hours to retrieve the last routed agent.
\n

Response

The response will include the id of the last routed agent for the specified customer within the given time duration.

\n","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":customerId","last-routed-agent"],"host":["efcx-qa10","expertflow","com"],"query":[{"disabled":true,"key":"timeInHours","value":""}],"variable":[{"id":"0451324b-c2e6-4aec-995b-0276250c0979","type":"any","value":"66f6c9c10e809a4daf155a3d","key":"customerId"}]}},"response":[{"id":"45265a38-42f5-4048-a9c1-3ba5a66ea1fa","name":"Get Last Route Agent ID","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://efcx-qa6.expertflow.com/conversation-manager/customer-topics/:customerId/last-routed-agent?timeInHours=24","protocol":"https","host":["efcx-qa6","expertflow","com"],"path":["conversation-manager","customer-topics",":customerId","last-routed-agent"],"query":[{"key":"timeInHours","value":"24"}],"variable":[{"key":"customerId","value":"32ewdfv354y32423rwefrw342"}]}},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"8wrwejf42349302oiq0r0r249-r382r3fwe"},{"id":"5971bb11-f040-4d7f-af1e-60c0f18eedd6","name":"No Agent Id for customer","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://efcx-qa6.expertflow.com/conversation-manager/customer-topics/:customerId/last-routed-agent?timeInHours=24","protocol":"https","host":["efcx-qa6","expertflow","com"],"path":["conversation-manager","customer-topics",":customerId","last-routed-agent"],"query":[{"key":"timeInHours","value":"24"}],"variable":[{"key":"customerId","value":"4rwevdsf423242352341343"}]}},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"d3dfa2b3-f3a4-41c9-89d0-765d07370069"},{"name":"Filtered Conversations ","id":"927c3d38-5021-49c2-a557-e040ecbb2d24","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/customer-topics/filtered-conversations","description":"

Returns a paginated list of conversations according to the filter. If the filter is not applied then it returns paginated list of all the conversations.

Query Parameters

filter parameter of this endpoint can use the following operators:
\n
- Logical Operators
  \n
  - and
  \n
- Value Comparators
  \n
\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Literals	Description
eq	Equals
ne	Not Equals
gt	Greater Than
ge	Greater Than or Equals
lt	Less Than
le	Less Than or Equals
in	Matches Any of the Comma-Separated Values (OR applied on them) [Do not add spaces between comma-separated values]

fields parameter: To specify certain fields that we want in the response.
\n
offset parameter (For pagination): To set an offset (page number). Default 0.
\n
limit parameter (For pagination): To set a limit (page size). Default 3.
\n
sortBy parameter (For pagination): To sort the documents with a certain field. Default creationTime.
\n
sortDirection parameter (For pagination): To sort the documents with a certain field. Default desc.
\n

Note: creationTime and endTime needs to be passed in UTC timezone in the filter.

\n","urlObject":{"path":["customer-topics","filtered-conversations"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"949fce66-b197-4ef6-8e8a-1431b3957cca","name":"Default Pagination","originalRequest":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/customer-topics/filtered-conversations"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"227a8db4-aa2f-4bd0-86f3-5c78ed2e507c"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 07 Nov 2024 07:40:26 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"hasPrevPage\": false,\n \"docs\": [\n {\n \"id\": \"672c63c872bab60359162e83\",\n \"customer\": {\n \"_id\": \"6710a5c6162bd6576e476b36\",\n \"firstName\": \"7852147899\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"7852147899\"\n ]\n },\n \"participants\": [\n {\n \"type\": \"AGENT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"CCUser\",\n \"id\": \"6df25bb2-31df-4da9-b088-26ca1b313fd7\",\n \"keycloakUser\": {\n \"id\": \"6df25bb2-31df-4da9-b088-26ca1b313fd7\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"umar\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\",\n \"view_all\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"f0a586fe-30e3-4924-abc9-3f8216fdcfb3\",\n \"teamName\": \"Default\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"id\": \"03785e09-1ec4-4aed-88ca-54d104bf6708\",\n \"joiningTime\": \"2024-11-07T07:05:56.944+00:00\",\n \"token\": null,\n \"conversationId\": \"672c63c872bab60359162e83\",\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": \"SUBSCRIBED\",\n \"stateChangedOn\": null\n }\n ],\n \"state\": \"INACTIVE\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"672c63c872bab60359162e83\",\n \"creationTime\": \"2024-11-07T06:52:56.590+00:00\",\n \"endTime\": \"2024-11-07T07:05:56.863+00:00\",\n \"conversationData\": {\n \"phone\": \"7852147899\",\n \"name\": \"test\"\n },\n \"botId\": \"6707a2e53c3f1b2ef321bb21\",\n \"lastUsedChannelSession\": \"672c63c8c1e1ff2b621e141c\",\n \"roomInfo\": {\n \"id\": \"6710a5c640cfd062c6acdc7f\",\n \"mode\": \"CONTACT_CENTER\"\n }\n },\n {\n \"id\": \"672c5c039e9aea1e5d1e0246\",\n \"customer\": {\n \"_id\": \"670e0ff5162bd61f99476b32\",\n \"firstName\": \"5419\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"5419\"\n ]\n },\n \"participants\": [],\n \"state\": \"CUSTOMER_LEFT\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"672c5c039e9aea1e5d1e0246\",\n \"creationTime\": \"2024-11-07T06:19:47.990+00:00\",\n \"endTime\": \"2024-11-07T06:52:38.586+00:00\",\n \"conversationData\": {\n \"phone\": \"5419\",\n \"name\": \"farhan\"\n },\n \"botId\": \"6707a2e53c3f1b2ef321bb21\",\n \"lastUsedChannelSession\": \"672c5c03c1e1ff2b621e0a3b\",\n \"roomInfo\": {\n \"id\": \"670e0ff540cfd062c6acdbcc\",\n \"mode\": \"CONTACT_CENTER\"\n }\n },\n {\n \"id\": \"672bc62a72bab6035916045f\",\n \"customer\": {\n \"_id\": \"672bc5be659c45983e171b0f\",\n \"firstName\": \"a\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"a\"\n ]\n },\n \"participants\": [\n {\n \"type\": \"AGENT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"CCUser\",\n \"id\": \"464bfc3d-07c2-4d9c-af43-ab02b71c49d8\",\n \"keycloakUser\": {\n \"id\": \"464bfc3d-07c2-4d9c-af43-ab02b71c49d8\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"sabahat\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\",\n \"view_all\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"2dde8aa0-fb91-4eed-8e8a-19e40c4a99ac\",\n \"teamName\": \"Agents\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"id\": \"0c296474-0794-4221-8e01-5ffffa39cfa1\",\n \"joiningTime\": \"2024-11-06T20:05:54.034+00:00\",\n \"token\": null,\n \"conversationId\": \"672bc62a72bab6035916045f\",\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": \"SUBSCRIBED\",\n \"stateChangedOn\": null\n }\n ],\n \"state\": \"CUSTOMER_LEFT\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"672bc62a72bab6035916045f\",\n \"creationTime\": \"2024-11-06T19:40:26.892+00:00\",\n \"endTime\": \"2024-11-06T20:05:53.956+00:00\",\n \"conversationData\": {\n \"phone\": \"a\",\n \"name\": \"a\"\n },\n \"botId\": \"6707a2e53c3f1b2ef321bb21\",\n \"lastUsedChannelSession\": \"672bc62ac1e1ff2b621df7a5\",\n \"roomInfo\": {\n \"id\": \"672bc5be72bab6035915ffba\",\n \"mode\": \"CONTACT_CENTER\"\n }\n }\n ],\n \"hasNextPage\": true,\n \"limit\": 3,\n \"totalPages\": 42,\n \"page\": 0,\n \"totalDocs\": 125\n}"},{"id":"743ec0b0-c91c-40bc-8110-db11e07802e8","name":"Offset and Limit","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{conversation-manager-url}}/customer-topics/filtered-conversations?offset=0&limit=5","host":["{{conversation-manager-url}}"],"path":["customer-topics","filtered-conversations"],"query":[{"key":"offset","value":"0"},{"key":"limit","value":"5"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"843e16b0-c5d5-467e-a071-6d14e857bb6c"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 07 Nov 2024 07:41:32 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"hasPrevPage\": false,\n \"docs\": [\n {\n \"id\": \"672c63c872bab60359162e83\",\n \"customer\": {\n \"_id\": \"6710a5c6162bd6576e476b36\",\n \"firstName\": \"7852147899\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"7852147899\"\n ]\n },\n \"participants\": [\n {\n \"type\": \"AGENT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"CCUser\",\n \"id\": \"6df25bb2-31df-4da9-b088-26ca1b313fd7\",\n \"keycloakUser\": {\n \"id\": \"6df25bb2-31df-4da9-b088-26ca1b313fd7\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"umar\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\",\n \"view_all\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"f0a586fe-30e3-4924-abc9-3f8216fdcfb3\",\n \"teamName\": \"Default\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"id\": \"03785e09-1ec4-4aed-88ca-54d104bf6708\",\n \"joiningTime\": \"2024-11-07T07:05:56.944+00:00\",\n \"token\": null,\n \"conversationId\": \"672c63c872bab60359162e83\",\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": \"SUBSCRIBED\",\n \"stateChangedOn\": null\n }\n ],\n \"state\": \"INACTIVE\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"672c63c872bab60359162e83\",\n \"creationTime\": \"2024-11-07T06:52:56.590+00:00\",\n \"endTime\": \"2024-11-07T07:05:56.863+00:00\",\n \"conversationData\": {\n \"phone\": \"7852147899\",\n \"name\": \"test\"\n },\n \"botId\": \"6707a2e53c3f1b2ef321bb21\",\n \"lastUsedChannelSession\": \"672c63c8c1e1ff2b621e141c\",\n \"roomInfo\": {\n \"id\": \"6710a5c640cfd062c6acdc7f\",\n \"mode\": \"CONTACT_CENTER\"\n }\n },\n {\n \"id\": \"672c5c039e9aea1e5d1e0246\",\n \"customer\": {\n \"_id\": \"670e0ff5162bd61f99476b32\",\n \"firstName\": \"5419\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"5419\"\n ]\n },\n \"participants\": [],\n \"state\": \"CUSTOMER_LEFT\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"672c5c039e9aea1e5d1e0246\",\n \"creationTime\": \"2024-11-07T06:19:47.990+00:00\",\n \"endTime\": \"2024-11-07T06:52:38.586+00:00\",\n \"conversationData\": {\n \"phone\": \"5419\",\n \"name\": \"farhan\"\n },\n \"botId\": \"6707a2e53c3f1b2ef321bb21\",\n \"lastUsedChannelSession\": \"672c5c03c1e1ff2b621e0a3b\",\n \"roomInfo\": {\n \"id\": \"670e0ff540cfd062c6acdbcc\",\n \"mode\": \"CONTACT_CENTER\"\n }\n },\n {\n \"id\": \"672bc62a72bab6035916045f\",\n \"customer\": {\n \"_id\": \"672bc5be659c45983e171b0f\",\n \"firstName\": \"a\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"a\"\n ]\n },\n \"participants\": [\n {\n \"type\": \"AGENT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"CCUser\",\n \"id\": \"464bfc3d-07c2-4d9c-af43-ab02b71c49d8\",\n \"keycloakUser\": {\n \"id\": \"464bfc3d-07c2-4d9c-af43-ab02b71c49d8\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"sabahat\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\",\n \"view_all\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"2dde8aa0-fb91-4eed-8e8a-19e40c4a99ac\",\n \"teamName\": \"Agents\"\n },\n \"supervisedTeams\": []\n },\n 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]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\",\n \"view_consult\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n 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\"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"agent\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\",\n \"view_consult\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_in_conversation\",\n \"manage_in_conversation\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"68d0d2aa-11c5-46e3-9b23-1bd571c20967\",\n \"teamName\": \"agents\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"id\": \"5764f4c6-3b2f-4db0-a2d6-f7e13e6b42a0\",\n \"joiningTime\": \"2024-11-19T15:23:01.528+00:00\",\n \"token\": null,\n \"conversationId\": \"673cacfcdde8314c67b0f874\",\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": \"SUBSCRIBED\",\n \"stateChangedOn\": null\n }\n ],\n \"agentParticipants\": [\n {\n \"id\": \"851660d5-97a5-4141-8ded-e70fbc19d013\",\n \"firsName\": \"\",\n \"lastName\": \"\",\n \"username\": \"agent\",\n \"teamId\": \"68d0d2aa-11c5-46e3-9b23-1bd571c20967\"\n }\n ],\n \"durationInSeconds\": 89,\n \"state\": \"INACTIVE\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"673cacfcdde8314c67b0f874\",\n \"creationTime\": \"2024-11-19T15:21:32.102+00:00\",\n \"endTime\": \"2024-11-19T15:23:01.415+00:00\",\n \"conversationData\": {\n \"name\": \"Azan\",\n \"phone\": \"123\"\n },\n \"botId\": \"673c94d7cbbc99222d39ea22\",\n \"lastUsedChannelSession\": \"673cacfb4f99313a249d7c7e\",\n \"roomInfo\": {\n \"id\": \"673cacfbdde8314c67b0f873\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"wrapUps\": [\n {\n \"categoryName\": \"Conversations\",\n \"value\": \"General Query\"\n },\n {\n \"categoryName\": \"Conversations\",\n \"value\": \"Urgent Support\"\n }\n ]\n }\n ],\n \"hasNextPage\": false,\n \"limit\": 3,\n \"totalPages\": 1,\n \"page\": 0,\n \"totalDocs\": 3\n}"}],"_postman_id":"927c3d38-5021-49c2-a557-e040ecbb2d24"},{"name":"Search Customer Last Conversation","id":"ddc0439f-42f4-49b5-a730-9e3e089b47c4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://efcx-qa6.expertflow.com/conversation-manager/customer-topics/customer/:customerId?lookBackPeriodInHours=24&channelType=WEB&queueName=Chat&direction=INBOUND","description":"

This endpoint makes an HTTP GET request to retrieve customer topics for a specific customer within the last 24 hours. The request includes the customer ID as a path parameter, and query parameters for lookBackHours, channelType, queueName, and direction.

Request Parameters

customerId (path parameter): The unique identifier of the customer.
\n
lookBackHours (query parameter): The number of hours to look back for customer topics.
\n
channelType (query parameter): The type of channel used for communication.
\n
queueName (query parameter): The name of the queue for the conversation.
\n
direction (query parameter): The direction of the conversation (e.g., INBOUND).
\n

Response

The response body contains the customer topics data for the specified customer within the defined time frame.

\n","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics","customer",":customerId"],"host":["efcx-qa6","expertflow","com"],"query":[{"description":{"content":"

Time in hours to limit the conversation search for this customer. If not provided, the default value is 24 hours. The value must be between 1 and 24 hours.

\n","type":"text/plain"},"key":"lookBackPeriodInHours","value":"24"},{"description":{"content":"

The ChannelType of first channel session in conversation.

Possible values :\nFACEBOOK\nVIBER\nWHATSAPP\nSMS\nWEB\nCX_VOICE\nCISCO_CC\nGENERIC\nTWITTER\nTELEGRAM\nINSTAGRAM\nEMAIL\nWEB_RTC

\n","type":"text/plain"},"key":"channelType","value":"WEB"},{"description":{"content":"

The first queue through which a conversation was routed to an agent

\n","type":"text/plain"},"key":"queueName","value":"Chat"},{"description":{"content":"

Conversation Direction (INBOUND/OUTBOUND)

\n","type":"text/plain"},"key":"direction","value":"INBOUND"}],"variable":[{"id":"d53bc11d-f074-4dbf-bba2-a7afad1c24a1","description":{"content":"

Customer ID

\n","type":"text/plain"},"type":"any","value":"672d72d4e16f51b6c87f767b","key":"customerId"}]}},"response":[{"id":"73c294f9-f30c-4d8c-adf0-3db26ca2103d","name":"Search Customer Last Conversation","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim.expertflow.com/conversation-manager/customer-topics/customer/:customerId?lookBackPeriodInHours=24&channelType=WEB&queueName=Chat&direction=INBOUND","protocol":"https","host":["cim","expertflow","com"],"path":["conversation-manager","customer-topics","customer",":customerId"],"query":[{"key":"lookBackPeriodInHours","value":"24","description":"Time in hours to limit the conversation search for this customer. If not provided, the default value is 24 hours. The value must be between 1 and 24 hours. "},{"key":"channelType","value":"WEB","description":"The ChannelType of first channel session in conversation.\n\nPossible values :\nFACEBOOK\nVIBER\nWHATSAPP\nSMS\nWEB\nCX_VOICE\nCISCO_CC\nGENERIC\nTWITTER\nTELEGRAM\nINSTAGRAM\nEMAIL\nWEB_RTC\n"},{"key":"queueName","value":"Chat","description":"The first queue through which a conversation was routed to an agent"},{"key":"direction","value":"INBOUND","description":"Conversation Direction (INBOUND/OUTBOUND)"}],"variable":[{"key":"customerId","value":"67cfeae7956d765cfc281333","description":"Customer ID "}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Mon, 17 Mar 2025 11:41:45 GMT"},{"key":"Content-Type","value":"text/plain;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"7861a661-50d2-488b-a378-3a17ce0ce185"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"No Conversation found for customer Id: 67cfeae7956d765cfc281333 in last 24 hours"}],"_postman_id":"ddc0439f-42f4-49b5-a730-9e3e089b47c4"},{"name":"Conversation(Past) By Id","id":"097825d3-dc73-45bf-9736-2c063f0f01d5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/customer-topics/conversations/:id","description":"

Returns the past conversation by the given id

Request Parameters

conversationId (path parameter): The id of the conversation

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[],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"123\"\n ]\n },\n \"participants\": [\n {\n \"type\": \"AGENT\",\n \"role\": \"PRIMARY\",\n \"participant\": {\n \"participantType\": \"CCUser\",\n \"id\": \"851660d5-97a5-4141-8ded-e70fbc19d013\",\n \"keycloakUser\": {\n \"id\": \"851660d5-97a5-4141-8ded-e70fbc19d013\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"agent\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"28310ed8-282f-4bda-8254-36cb81382c72\",\n \"rsname\": \"recording-link\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"1f4de32d-7beb-4d4b-9b1d-a486e97d0a0f\",\n \"rsname\": \"agent-dashboard\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\",\n \"view_consult\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_in_conversation\",\n \"manage_in_conversation\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"68d0d2aa-11c5-46e3-9b23-1bd571c20967\",\n \"teamName\": \"agents\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"id\": \"5764f4c6-3b2f-4db0-a2d6-f7e13e6b42a0\",\n \"joiningTime\": \"2024-11-19T15:23:01.528+00:00\",\n \"token\": null,\n \"conversationId\": \"673cacfcdde8314c67b0f874\",\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": \"SUBSCRIBED\",\n \"stateChangedOn\": null\n }\n ],\n \"state\": \"INACTIVE\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": \"673cacfcdde8314c67b0f874\",\n \"creationTime\": \"2024-11-19T15:21:32.102+00:00\",\n \"endTime\": \"2024-11-19T15:23:01.415+00:00\",\n \"conversationData\": {\n \"name\": \"Azan\",\n \"phone\": \"123\"\n },\n \"botId\": \"673c94d7cbbc99222d39ea22\",\n \"lastUsedChannelSession\": \"673cacfb4f99313a249d7c7e\",\n \"roomInfo\": {\n \"id\": \"673cacfbdde8314c67b0f873\",\n \"mode\": \"CONTACT_CENTER\"\n }\n}"},{"id":"c4ff2349-a9a6-4269-ac26-a0b6f6f0ae95","name":"Conversation Not 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greater_than,\n value: \"2025-05-21T12:32:00Z\"\n },\n {\n key: \"endTime\",\n operator: less_than_equal_to,\n value: \"2025-05-21T12:33:59Z\"\n }\n ]\n },\n pagination: { limit: 10, offset: 0 },\n sort: { sortBy: \"creationTime\", sortOrder: DESC }\n ) {\n docs {\n id\n creationTime\n endTime\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql","description":"

This request fetches a list of conversations based on complex filter criteria. It supports nested and logical (and, or) filters across allowed fields such as

customer._id, conversationDirection ,agentParticipants.username, wrapUps.value, durationInSeconds, conversationData.key , conversationData.valueand more. You can perform exact matches, partial text matches, and range queries (e.g., for time and duration).

\n","urlObject":{"path":["graphql"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"5892d06b-84c9-4f32-a389-c1c514094eec","name":"Filter by Agent Username","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query {\n searchConversations(\n filter: { \n key: \"agentParticipants.username\", \n operator: equal_to, \n value: \"agent\" \n },\n pagination: { limit: 10, offset: 0 },\n sort: { sortBy: \"creationTime\", sortOrder: DESC }\n ) {\n docs {\n id\n creationTime\n endTime\n agentParticipants {\n username\n }\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 05:41:20 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"44ad48a8-939e-4eca-9f83-b780ae87020d"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"searchConversations\": {\n \"docs\": [\n {\n \"id\": \"682dc7c0d94263663166379f\",\n \"creationTime\": \"2025-05-21 12:32:00.324\",\n \"endTime\": \"2025-05-21 12:33:03.883\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682dc4b6d942636631662583\",\n \"creationTime\": \"2025-05-21 12:19:02.865\",\n \"endTime\": \"2025-05-21 12:19:21.262\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682dc486d94263663166136a\",\n \"creationTime\": \"2025-05-21 12:18:14.94\",\n \"endTime\": \"2025-05-21 12:18:34.261\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682dc440d942636631660101\",\n \"creationTime\": \"2025-05-21 12:17:04.89\",\n \"endTime\": \"2025-05-21 12:17:33.225\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682db23fd94263663165d9e6\",\n \"creationTime\": \"2025-05-21 11:00:15.1\",\n \"endTime\": \"2025-05-21 11:01:33.686\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682db1c9d94263663165b974\",\n \"creationTime\": \"2025-05-21 10:58:17.796\",\n \"endTime\": \"2025-05-21 10:58:57.315\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682db184d94263663165a592\",\n \"creationTime\": \"2025-05-21 10:57:08.74\",\n \"endTime\": \"2025-05-21 10:57:28.034\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682b17cdd942636631657c26\",\n \"creationTime\": \"2025-05-19 11:36:45.674\",\n \"endTime\": \"2025-05-19 11:38:35.997\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682b0ff6d94263663165604e\",\n \"creationTime\": \"2025-05-19 11:03:18.183\",\n \"endTime\": \"2025-05-19 11:04:44.876\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n },\n {\n \"id\": \"682b0e83d9426366316506a8\",\n \"creationTime\": \"2025-05-19 10:57:07.801\",\n \"endTime\": \"2025-05-19 11:01:06.946\",\n \"agentParticipants\": [\n {\n \"username\": \"agent\"\n }\n ]\n }\n ],\n \"totalDocs\": 3,\n \"limit\": 10,\n \"offset\": 0\n }\n }\n}"},{"id":"b52b979d-46c1-405d-aa7d-f196d36ad50f","name":"Filter by CreationTime and EndTime Range","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query {\n searchConversations(\n filter: {\n and: [\n {\n key: \"creationTime\",\n operator: greater_than,\n value: \"2025-05-21T12:32:00Z\"\n },\n {\n key: \"endTime\",\n operator: less_than,\n value: \"2025-05-21T12:33:59Z\"\n }\n ]\n },\n pagination: { limit: 10, offset: 0 },\n sort: { sortBy: \"creationTime\", sortOrder: DESC }\n ) {\n docs {\n id\n creationTime\n endTime\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 05:37:52 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"6a899d36-0814-47f9-a2de-fcfe3061261b"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"searchConversations\": {\n \"docs\": [\n {\n \"id\": \"682dc7c0d94263663166379f\",\n \"creationTime\": \"2025-05-21 12:32:00.324\",\n \"endTime\": \"2025-05-21 12:33:03.883\"\n }\n ],\n \"totalDocs\": 1,\n \"limit\": 10,\n \"offset\": 0\n }\n }\n}"},{"id":"f6a6416d-714f-43a7-8d57-83c075b2c1ec","name":"Filter by ConversationData","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"{\n searchConversations(\n filter: {\n and: [\n { \n key: \"conversationData.key\", \n operator: equal_to, \n value: \"phone\" \n },\n { \n key: \"conversationData.value\"\n operator: equal_to, \n value: \"12345\" \n }\n ]\n },\n pagination: { limit: 5, offset: 0 },\n sort: { sortBy: \"endTime\", sortOrder: ASC }\n ) {\n docs {\n id\n creationTime\n endTime\n conversationData {\n key\n type\n ... on StringConversationData {\n value\n }\n }\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 06:08:05 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"e70c96d7-2d5c-406b-b9bc-f3b7241fdbf5"},{"key":"Strict-Transport-Security","value":"max-age=31536000; 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includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"searchConversations\": {\n \"docs\": [\n {\n \"id\": \"682dc7c0d94263663166379f\",\n \"creationTime\": \"2025-05-21 12:32:00.324\",\n \"endTime\": \"2025-05-21 12:33:03.883\",\n \"conversationDirection\": \"INBOUND\"\n },\n {\n \"id\": \"682dc4b6d942636631662583\",\n \"creationTime\": \"2025-05-21 12:19:02.865\",\n \"endTime\": \"2025-05-21 12:19:21.262\",\n \"conversationDirection\": \"INBOUND\"\n },\n {\n \"id\": \"682dc486d94263663166136a\",\n \"creationTime\": \"2025-05-21 12:18:14.94\",\n \"endTime\": \"2025-05-21 12:18:34.261\",\n \"conversationDirection\": \"INBOUND\"\n },\n {\n \"id\": \"682dc440d942636631660101\",\n \"creationTime\": \"2025-05-21 12:17:04.89\",\n \"endTime\": \"2025-05-21 12:17:33.225\",\n \"conversationDirection\": \"INBOUND\"\n },\n {\n \"id\": \"682db23fd94263663165d9e6\",\n \"creationTime\": \"2025-05-21 11:00:15.1\",\n \"endTime\": \"2025-05-21 11:01:33.686\",\n \"conversationDirection\": \"INBOUND\"\n }\n ],\n \"totalDocs\": 43,\n \"limit\": 5,\n \"offset\": 0\n }\n }\n}"},{"id":"b0fa8bfb-b160-4135-bc88-1f229e38c244","name":"Filter by Customer Id","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"{\n searchConversations(\n filter: { \n key: \"customer._id\", \n operator: equal_to, \n value: \"682af594f97e3bcc016e8cbb\" \n },\n pagination: { limit: 5, offset: 0 },\n sort: { sortBy: \"creationTime\", sortOrder: DESC }\n ) {\n docs {\n id\n customer {\n _id\n firstName\n }\n creationTime\n endTime\n conversationDirection\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 06:28:21 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"063bab4f-0ca6-48be-9838-4531661da1e7"},{"key":"Strict-Transport-Security","value":"max-age=31536000; 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includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"searchConversations\": {\n \"docs\": [\n {\n \"id\": \"681b8d532626fc57479c464e\",\n \"creationTime\": \"2025-05-07 16:41:55.146\",\n \"endTime\": \"2025-05-07 17:05:15.783\",\n \"conversationDirection\": \"INBOUND\",\n \"conversationData\": [\n {\n \"key\": \"greeting\",\n \"type\": \"STRING\"\n },\n {\n \"key\": \"age\",\n \"type\": \"INT\"\n },\n {\n \"key\": \"isActive\",\n \"type\": \"BOOLEAN\"\n },\n {\n \"key\": \"interests\",\n \"type\": \"STRING_LIST\"\n },\n {\n \"key\": \"website\",\n \"type\": \"URL\"\n },\n {\n \"key\": \"formData\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n },\n {\n \"key\": \"phone\",\n \"type\": \"STRING\"\n }\n ]\n },\n {\n \"id\": \"681b88564c54c41a7a0934bf\",\n \"creationTime\": \"2025-05-07 16:20:38.934\",\n \"endTime\": \"2025-05-07 16:25:03.651\",\n \"conversationDirection\": \"INBOUND\",\n \"conversationData\": [\n {\n \"key\": \"formData\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n },\n {\n \"key\": \"phone\",\n \"type\": \"STRING\"\n }\n ]\n },\n {\n \"id\": \"681b7f044c54c41a7a092d38\",\n \"creationTime\": \"2025-05-07 15:40:52.864\",\n \"endTime\": \"2025-05-07 15:43:47.025\",\n \"conversationDirection\": \"INBOUND\",\n \"conversationData\": [\n {\n \"key\": \"formData\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n },\n {\n \"key\": \"phone\",\n \"type\": \"STRING\"\n },\n {\n \"key\": \"wrapup2\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n },\n {\n \"key\": \"wrapup26\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n },\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n }\n ]\n },\n {\n \"id\": \"681b5bbdddc17a15def84154\",\n \"creationTime\": \"2025-05-07 13:10:21.005\",\n \"endTime\": \"2025-05-09 12:15:41.801\",\n \"conversationDirection\": \"INBOUND\",\n \"conversationData\": [\n {\n \"key\": \"wrapup2\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n }\n ]\n },\n {\n \"id\": \"68146030432f497d7465d148\",\n \"creationTime\": \"2025-05-02 06:03:28.498\",\n \"endTime\": \"2025-05-02 06:03:43.146\",\n \"conversationDirection\": \"INBOUND\",\n \"conversationData\": [\n {\n \"key\": \"phone\",\n \"type\": \"STRING\"\n },\n {\n \"key\": \"wrapup2\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\"\n },\n {\n \"formId\": \"668545f977616400330ad40f\"\n },\n {\n \"formId\": \"668545f977616400330ad40f\"\n },\n {\n \"formId\": \"668545f977616400330ad40f\"\n }\n ]\n }\n ]\n }\n ],\n \"totalDocs\": 1,\n \"limit\": 5,\n \"offset\": 0\n }\n }\n}"},{"id":"2bd834bc-68fa-45c0-92b0-ec1dd64ff462","name":"No Parameters In Query","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"query {\n searchConversations {\n docs {\n id\n creationTime\n endTime\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 07:16:38 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"e5468bb5-51d4-4c91-aaed-cd994e216fa3"},{"key":"Strict-Transport-Security","value":"max-age=31536000; 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includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"message\": \"Field 'customer.firstName' is not allowed for filtering in entity 'ConversationEntity'\",\n \"locations\": [],\n \"extensions\": {\n \"errorType\": \"UNAVAILABLE\",\n \"errorDetail\": \"SERVICE_ERROR\"\n }\n }\n ],\n \"data\": {\n \"searchConversations\": null\n }\n}"},{"id":"f40c6f77-27b8-4388-a1b2-a07f2bdab120","name":"No Match Found","originalRequest":{"method":"POST","header":[],"body":{"mode":"graphql","graphql":{"query":"{\n searchConversations(\n filter: { \n key: \"wrapUps.value\"\n operator: equal_to\n value: \"issue_resolved\"\n \n },\n pagination: { limit: 5, offset: 0 },\n sort: { sortBy: \"creationTime\", sortOrder: DESC }\n ) {\n docs {\n id\n customer {\n _id\n firstName\n }\n creationTime\n endTime\n conversationDirection\n durationInSeconds\n wrapUps {\n value\n }\n }\n totalDocs\n limit\n offset\n }\n}\n","variables":""}},"url":"{{conversation-manager-url}}/graphql"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Thu, 22 May 2025 06:39:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"correlationId","value":"1ca549be-18d4-46ea-a19e-0f3698480c4b"},{"key":"Strict-Transport-Security","value":"max-age=31536000; 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Return the list of topic messages

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Return the list of topic messages

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\"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1661505903953,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"buttonSeven\",\n \"entities\": {},\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"63089159c37d543cdf1b3a2a\",\n \"channel\": {\n \"id\": \"6305de5cd2593a5785a0f016\",\n \"name\": \"EF Chat Channel Push\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"6305de5cd2593a5785a0f01c\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"6305de5cd2593a5785a0f01d\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 120,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": 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[\n \"view\",\n \"manage\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\"\n },\n \"associatedRoutingAttributes\": [],\n \"associatedMrds\": []\n },\n \"channelSessionList\": [\n {\n \"participantType\": \"ChannelSession\",\n \"id\": \"63089159c37d543cdf1b3a2a\",\n \"channel\": {\n \"id\": \"6305de5cd2593a5785a0f016\",\n \"name\": \"EF Chat Channel Push\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"6305de5cd2593a5785a0f01c\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"6305de5cd2593a5785a0f01d\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 120,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6305de07166ba1099d11d8e6\",\n \"agentRequestTtl\": 120\n },\n \"botId\": 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\"enableSections\": true,\n \"sections\": []\n }\n },\n \"roomInfo\": {\n \"id\": \"691180976382fc3b8c1f0a66\",\n \"mode\": \"CONTACT_CENTER\"\n }\n }\n]"}],"_postman_id":"8927aa6e-0af6-484e-ba2b-a0a450e79fe6"},{"name":"Voice Activities","id":"0c9bd9ba-5edb-46be-a87b-3dba52376c3d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"cimMessages\": [\n {\n \"id\": \"134cb81e-f536-4b81-83be-dadd601df249\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": 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\"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_RESUME\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_RESUME\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5aßайаа-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216асс4айса\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_ENDED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_ENDED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"DIALOG_ENDED\",\n \"legMediaUrls\": [ // For individual call leg\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.wav\",\n \"type\": \"VOICE_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\"\n }\n },\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152880-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.mp4\",\n \"type\": \"SCREEN_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\"\n }\n }\n ]\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\",\n \"additionalDetail\": {\n \"teamId\": \"123456\",\n \"teamName\": \"team1\"\n }\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"MEDIA_RECORDING\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"MEDIA_RECORDING\",\n \"callid\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\",\n \"mediaUrls\": [\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.wav\",\n \"type\": \"VOICE_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\" // Optional\n }\n },\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.mp4\",\n \"type\": \"SCREEN_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\" // Optional\n }\n }\n ]\n }\n },\n {\n \"id\": \"673f426b-7627-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": { // Last agent in conversation\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"WRAPUP\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"additionalData\": {\n \"entities\": {},\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\"\n }\n },\n \"body\": {\n \"type\": \"WRAPUP\",\n \"wrapups\": [\n {\n \"categoryName\": \"\",\n \"value\": \"wrapup1\"\n }\n ]\n }\n }\n ],\n \"type\": \"CISCO_CC\",\n \"callbackUrl\": \"https://www.webhook.com/\"\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/activities/voice","description":"

Returns created conversations for the pushed voice events.

Description

This API endpoint creates conversations and channel sessions for the pushed voice events and saves them separately as events as well as voice activities.

\n","urlObject":{"path":["activities","voice"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"354759c4-cc69-493a-bc92-d99a8a7af209","name":"Accepted","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"cimMessages\": [\n {\n \"id\": \"134cb81e-f536-4b81-83be-dadd601df249\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_STARTED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216acc4айса\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_HOLD\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_HOLD\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\"\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_RESUME\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_RESUME\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5aßайаа-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216асс4айса\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"0000\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_ENDED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_ENDED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"DIALOG_ENDED\",\n \"legMediaUrls\": [ // For individual call leg\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.wav\",\n \"type\": \"VOICE_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\"\n }\n },\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152880-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.mp4\",\n \"type\": \"SCREEN_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\"\n }\n }\n ]\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\",\n \"additionalDetail\": {\n \"teamId\": \"123456\"\n }\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"MEDIA_RECORDING\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"MEDIA_RECORDING\",\n \"callid\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"OUTBOUND\",\n \"mediaUrls\": [\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.wav\",\n \"type\": \"VOICE_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\" // Optional\n }\n },\n {\n \"url\": \"https://192.168.1.106/vrs/recording/2024-06-2618:01:38_31936411_38152a80-1f0151bf-2c9c-1a01a8c0@192.168.1.26_.mp4\",\n \"type\": \"SCREEN_RECORDING\",\n \"metadata\": {\n \"agentId\": \"1234\" // Optional\n }\n }\n ]\n }\n },\n {\n \"id\": \"673f426b-7627-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": { // Last agent in conversation\n \"id\": \"9617d461-35ec-405c-809f-74103094610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"WRAPUP\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"additionalData\": {\n \"entities\": {},\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\"\n }\n },\n \"body\": {\n \"type\": \"WRAPUP\",\n \"wrapups\": [\n {\n \"categoryName\": \"\",\n \"value\": \"wrapup1\"\n }\n ]\n }\n }\n ],\n \"type\": \"CISCO_CC\",\n \"callbackUrl\": \"https://www.webhook.com/\"\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/activities/voice"},"status":"Accepted","code":202,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Request accepted. Starting to process the events\"\n}"},{"id":"945b9f92-fc02-44cc-a487-d4601b982d65","name":"Bad Request (Missing URL in Recording)","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"cimMessages\": [\n {\n \"id\": \"134cb81e-f536-4b81-83be-dadd601df249\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_STARTED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216acc4a0ca\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_HOLD\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_HOLD\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_RESUME\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_RESUME\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216acc4a0ca\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_ENDED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_ENDED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"DIALOG_ENDED\"\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"VOICE_CALL_RECORDING\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"VOICE_CALL_RECORDING\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": \"673f426b-7b27-408e-8be7-d2e99be18dad\",\n \"header\": {\n \"sender\": { // Last agent in conversation\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"WRAPUP\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {},\n \"additionalData\": {\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\"\n }\n },\n \"body\": {\n \"type\": \"WRAPUP\",\n \"wrapups\": [\n {\n \"categoryName\": \"\",\n \"value\": \"wrapup1\"\n }\n ]\n }\n }\n ],\n \"type\": \"CISCO_CC\",\n \"callbackUrl\": \"https://vrs.com/webhook\"\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/activities/voice"},"status":"Bad Request","code":400,"_postman_previewlanguage":"text","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"url is missing in VOICE_CALL_RECORDING event"},{"id":"977de754-5486-436f-9a06-fad2490a1ceb","name":"Bad Request (Missing callId in Recording)","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"cimMessages\": [\n {\n \"id\": \"134cb81e-f536-4b81-83be-dadd601df249\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_LEG_STARTED\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_LEG_STARTED\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": \"069eb58d-0a5e-44a5-813f-1216acc4a0ca\",\n \"header\": {\n \"sender\": {\n \"id\": \"9617d461-35ec-405c-809f-74103d94610f\",\n \"type\": \"AGENT\",\n \"senderName\": \"agent\"\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"4321\", // Customer Number\n \"serviceIdentifier\": \"1234\" // DN\n },\n \"language\": {},\n \"timestamp\": 1235423454,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"CALL_HOLD\",\n \"originalMessageId\": null,\n \"schedulingMetaData\": null,\n \"entities\": {}\n },\n \"body\": {\n \"type\": \"CALL_HOLD\",\n \"callId\": \"6e69d5c8-26be-41e1-b658-a5d2dc741e56\",\n \"legId\": \"c5a0a0aa-ea12-4535-b746-b2786a70f01c\",\n \"reasonCode\": \"INBOUND\"\n }\n },\n {\n \"id\": 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\"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66b0607cfb1f28712d1bae26\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-05T05:17:48.751+00:00\",\n \"endTime\": null,\n \"conversationData\": [\n {\n \"type\": \"STRING\",\n \"key\": \"sampleKey\",\n \"value\": \"67\"\n }\n ],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66b0607cfb1f28712d1bae26\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n }\n },\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"agentSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"cachedAgentSlaDuration\": 0,\n \"holdTimerDetails\": {\n \"totalDuration\": null,\n \"startTime\": null\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://efcx-dev12.expertflow.com/conversation-manager/customer-topics/:conversationId/conversation-data","description":"

POST /customer-topics/:conversationId/conversation-data

This endpoint is used to add conversation data for a specific customer topic.

Request Body

The request body should be an array of objects with the following attributes:
\n
- type : The type of data.
- key (string): The key of the data.
- value: The value of the data.
\n

\n","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":conversationId","conversation-data"],"host":["efcx-dev12","expertflow","com"],"query":[],"variable":[{"type":"any","value":"672ecc44fffcd917a070649d","key":"conversationId"}]}},"response":[{"id":"097ae74a-7c32-47ff-9694-fbff20126751","name":"Create updated conversation data through conversation id","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"type\": \"STRING\",\n \"key\": \"sampleKey\",\n \"value\": 67\n }\n]","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/customer-topics/:conversationId/conversation-data","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":conversationId","conversation-data"],"variable":[{"key":"conversationId","value":"66b0607cfb1f28712d1bae26"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"3026aa79-ef06-483c-aeb6-ce367b9d3ad3"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 05 Aug 2024 05:18:16 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"66b0607cfb1f28712d1bae26\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"participants\": [],\n \"state\": \"CREATED\",\n \"conversationDirection\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66b0607cfb1f28712d1bae26\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-05T05:17:48.751+00:00\",\n \"endTime\": null,\n \"conversationData\": [\n {\n \"type\": \"STRING\",\n \"key\": \"sampleKey\",\n \"value\": \"67\"\n }\n ],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66b0607cfb1f28712d1bae26\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n 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\"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-21T05:19:46.833+00:00\",\n \"endTime\": null,\n \"conversationData\": [\n {\n \"type\": \"FORM_DATA\",\n \"key\": \"Aamna-testing34\",\n \"value\": [\n {\n \"formId\": null,\n \"type\": null,\n \"formTitle\": null,\n \"formType\": null,\n \"enableSections\": null,\n \"enableWeightage\": null,\n \"formWeightage\": null,\n \"sentiment\": null,\n \"sections\": null\n }\n ]\n }\n ],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66c578f2ffc45308cbea5349\",\n \"roomInfo\": {\n \"id\": \"66c578f1ffc45308cbea5348\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n }\n },\n \"roomInfo\": {\n \"id\": \"66c578f1ffc45308cbea5348\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"agentSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"cachedAgentSlaDuration\": 0,\n \"holdTimerDetails\": {\n \"totalDuration\": null,\n \"startTime\": null\n }\n}"}],"_postman_id":"dac4a37d-0feb-42d4-bcbe-00c621743f88"},{"name":"Create conversation data through customer Identifier","id":"89798c0b-f580-4c02-8cd4-f57fc64a1449","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"key\": \"integer3\",\n \"type\": \"INT\",\n \"value\": 345\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:customerIdentifier/conversation-data-by-identifier","description":"

Customer Conversation Data by Identifier

This endpoint allows the add conversation data for a specific customer identifier.

Request Body

The request body should be an array of objects with the following attributes:
\n
- type : The type of data.
  \n
- key (string): The key of the data.
  \n
- value: The value of the data.
  \n
\n

\n","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":customerIdentifier","conversation-data-by-identifier"],"host":["efcx-ldtst","expertflow","com"],"query":[],"variable":[{"id":"0cd3795d-0cca-4cce-863f-91b6045559d1","type":"any","value":"123456789000","key":"customerIdentifier"}]}},"response":[{"id":"6419e71c-d1a8-45be-b888-71d12d581890","name":"Create updated conversation data through customer Identifier","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n \n{\n \"key\": \"integer3\",\n \"value\": 345}\n\n]\n","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/customer-topics/:customerIdentifier/conversation-data-by-identifier","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":customerIdentifier","conversation-data-by-identifier"],"variable":[{"key":"customerIdentifier","value":"123456789000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"744e6496-108a-42a2-8243-cf3d2e4cad04"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 05 Aug 2024 05:21:24 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"66ae4a21df86d30400dbb86e\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"participants\": [],\n \"state\": \"CREATED\",\n \"conversationDirection\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66ae4a21df86d30400dbb86e\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-03T15:17:53.642+00:00\",\n \"endTime\": null,\n \"conversationData\": [\n {\n \"type\": \"FORM_DATA\",\n \"key\": \"Formtwo\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"formType\": \"Type A\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewer\": {}\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"formType\": \"Type A\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"formType\": \"Type A\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"formType\": \"Type A\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n }\n ]\n },\n {\n \"type\": \"STRING_LIST\",\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue1\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n },\n {\n \"type\": \"STRING_LIST\",\n \"key\": \"sampleKey\",\n \"value\": [\n [\n \"value1\",\n \"value2\",\n \"value3\"\n ],\n [\n \"value4\",\n \"value5\"\n ],\n [\n \"value6\",\n \"value7\",\n \"value8\"\n ],\n [\n \"value9\"\n ]\n ]\n },\n {\n \"type\": \"STRING\",\n \"key\": \"integer3\",\n \"value\": \"345\"\n }\n ],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66ae4a21df86d30400dbb86e\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n }\n },\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"agentSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"cachedAgentSlaDuration\": 0,\n \"holdTimerDetails\": {\n \"totalDuration\": null,\n \"startTime\": null\n }\n}"}],"_postman_id":"89798c0b-f580-4c02-8cd4-f57fc64a1449"},{"name":"update conversation data through customer Identifier","id":"eb142709-b52e-4370-ab7a-88bf6718af37","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"key\": \"wrapup45\",\n \"type\": \"FORM_DATA\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Wrap up form2\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": false,\n \"attributeType\":\"OPTION\",\n \"enableWeightage\": false,\n \"formWeightage\": {},\n \"reviewDetail\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ]\n }\n ]\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:customerIdentifier/append-conversation-data-by-identifier","description":"

The HTTP PUT request is used to append conversation data for a specific customer identifier. This API is implemented only for the type of StringList and FormData. Append operation will be done against same key.

Request Body

The request body should be in raw format and should contain a JSON array with the following structure:

key (string): The key for the data.
type (either STRINGLIST or FORMDATA): The type of the data.
value (array)

The response to this request will be the be conversation object contain the details of the appended conversation data for the specified customer identifier.

\n","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":customerIdentifier","append-conversation-data-by-identifier"],"host":["efcx-ldtst","expertflow","com"],"query":[],"variable":[{"type":"any","value":"123456789000","key":"customerIdentifier"}]}},"response":[{"id":"a4caf68b-d236-4c6a-bcac-43118485e5da","name":"update conversation data through customer Identifier","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"key\": \"wrapup\",\n \"type\": \"FORM_DATA\",\n \"value\": [{\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Wrap up form2\",\n \"formType\": \"Wrap-up\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\" : null,\n \"reviewDetail\": null,\n \"sentiment\": {\n \"result\" : \"Happy\",\n \"color\" : \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ]\n }]\n}\n]\n","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/customer-topics/:customerIdentifier/append-conversation-data-by-identifier","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":customerIdentifier","append-conversation-data-by-identifier"],"variable":[{"key":"customerIdentifier","value":"123456789000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"5fd29371-7004-481e-bb6e-3ec661eab508"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 05 Aug 2024 05:28:21 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"66ae4a21df86d30400dbb86e\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"participants\": [],\n \"state\": \"CREATED\",\n \"conversationDirection\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66ae4a21df86d30400dbb86e\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-03T15:17:53.642+00:00\",\n \"endTime\": null,\n \"conversationData\": [\n {\n \"type\": \"FORM_DATA\",\n \"key\": \"Formtwo\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewer\": {}\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n }\n ]\n },\n {\n \"type\": \"STRING_LIST\",\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue1\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n },\n {\n \"type\": \"STRING_LIST\",\n \"key\": \"sampleKey\",\n \"value\": [\n [\n \"value1\",\n \"value2\",\n \"value3\"\n ],\n [\n \"value4\",\n \"value5\"\n ],\n [\n \"value6\",\n \"value7\",\n \"value8\"\n ],\n [\n \"value9\"\n ]\n ]\n },\n {\n \"type\": \"STRING\",\n \"key\": \"integer3\",\n \"value\": \"345\"\n },\n {\n \"type\": \"FORM_DATA\",\n \"key\": \"wrapup\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"FORM_DATA\",\n \"formTitle\": \"Wrap up form\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"FORM_DATA\",\n \"formTitle\": \"Wrap up form2\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n }\n ]\n }\n ],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": 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Section\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ]\n }]\n}\n]\n","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/customer-topics/:customerIdentifier/append-conversation-data-by-identifier","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":customerIdentifier","append-conversation-data-by-identifier"],"variable":[{"key":"customerIdentifier","value":"123456789000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"95acf559-93d9-45ee-a231-fae4eea920ad"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 16 Aug 2024 11:24:07 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"66bb7c405c5cf8450451b88e\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n 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Request Body

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key (string): The key for the data.
type (either STRINGLIST or FORMDATA): The type of the data.
value (list)

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\"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n }\n ]\n },\n {\n \"type\": \"FORM_DATA\",\n \"key\": \"wrapup2\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"FORM_DATA\",\n \"formTitle\": \"Wrap up form2\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\": {},\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n }\n ]\n }\n ],\n \"botId\": \"668bf8837a13b30ae23f55cf\",\n \"lastUsedChannelSession\": \"uu4e5cceuf9tu52asgp9\",\n \"roomInfo\": {\n \"id\": \"668d0965fe626d08b3633c30\",\n \"mode\": \"CONTACT_CENTER\"\n }\n}"}],"_postman_id":"a6aa3e65-5e5c-4dac-929c-67946b4918f8"},{"name":"update conversation data through conversation id","id":"c4d7fdc8-d3f3-4c8a-b3cb-1861a6aaa4dd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"type\": \"STRING_LIST\",\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:conversationId/append-conversation-data-by-id","description":"

The HTTP PUT request is used to append conversation data for a specific conversation id. This API is implemented only for the type of StringList and FormData. Append operation will be done against same key.

Request Body

The request body should be in raw format and should contain a JSON array with the following structure:

key (string): The key for the data.
type (either STRINGLIST or FORMDATA): The type of the data.
value (array)

The response to this request will be the be conversation object contain the details of the appended conversation data for the specified conversation id.

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}\n]\n","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/customer-topics/:conversationId/append-conversation-data-by-id","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":conversationId","append-conversation-data-by-id"],"variable":[{"key":"conversationId","value":"66ae4a21df86d30400dbb86e"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"6f43ee49-ac8e-4e48-859d-16eb5f2596c2"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 05 Aug 2024 05:26:32 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"66ae4a21df86d30400dbb86e\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"participants\": [],\n \"state\": \"CREATED\",\n \"conversationDirection\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel 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\"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66ae4a21df86d30400dbb86e\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": 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}\n}"}],"_postman_id":"c4d7fdc8-d3f3-4c8a-b3cb-1861a6aaa4dd"},{"name":"Create conversation","id":"360750aa-9315-4e33-9fe7-66a90a5b254f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n 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This API endpoint allows the creation of conversation.

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\"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel 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\"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66b06228fb1f28712d1bb207\",\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n }\n },\n \"roomInfo\": {\n \"id\": \"66a5fbf0b3dec84f6ca8f79e\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"agentSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"cachedAgentSlaDuration\": 0,\n \"holdTimerDetails\": {\n \"totalDuration\": null,\n \"startTime\": null\n }\n}"},{"id":"43cdd653-0181-4b10-b256-d6c5ea01292e","name":"Create conversation","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"channelConnector\": {\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n 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\"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"participants\": [],\n \"state\": \"CREATED\",\n \"conversationDirection\": null,\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": 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\"channelSessionDirection\": null,\n \"active\": true\n },\n \"creationTime\": \"2024-08-16T12:54:35.812+00:00\",\n \"endTime\": null,\n \"conversationData\": [],\n \"metadata\": {\n \"botId\": \"635b8492d7d7647a7374c832\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"6348d43d330bb96ebf6f22d\",\n \"channel\": {\n \"id\": \"635b8530ec8721617585a764\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1218\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"635b8530ec8721617585a76a\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"635b8530ec8721617585a76b\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 30,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"635b85014b161256b0dbaabc\",\n \"agentRequestTtl\": 30\n },\n \"botId\": \"635b8492d7d7647a7374c832\"\n },\n \"channelConnector\": {\n \"id\": \"635b80b1ec8721617585a6d7\",\n \"name\": \"Test Channel Connector\",\n \"channelProviderInterface\": {\n \"id\": \"635b8039ec8721617585a6c8\",\n \"name\": \"Test Channel Provider\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"634419b00eb28942b5eb9f2e\",\n \"name\": \"VIBER\",\n \"channelLogo\": \"_VIBER.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f2f\",\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\",\n \"isInteractive\": false,\n \"mediaRoutingDomain\": null\n },\n {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n {\n \"id\": \"634419b00eb28942b5eb9f32\",\n \"name\": \"VOICE\",\n \"channelLogo\": \"_VOICE.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6298b744b777de61844f616b\"\n }\n ],\n \"providerWebhook\": \"null\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"635b80b1ec8721617585a6d9\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"634419b00eb28942b5eb9f31\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\",\n \"firstName\": \"1210\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"123456789000\",\n \"serviceIdentifier\": \"1218\",\n \"requestPriority\": 0,\n \"customerFirstName\": null,\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.04760329698426147,\n \"formId\": 0.9481634981223266,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"Nabeel\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"Ahmad\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1423423432429\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-10-14T03:15:05.296Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"66bf4c0b3702d80bef3c4622\",\n \"roomInfo\": {\n \"id\": \"66b5e2a5b6d83901a3f4e5c6\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": null\n },\n \"channelSessionDirection\": null,\n \"active\": true\n }\n },\n \"roomInfo\": {\n \"id\": \"66b5e2a5b6d83901a3f4e5c6\",\n \"mode\": \"CONTACT_CENTER\"\n },\n \"agentSla\": {\n \"totalDuration\": null,\n \"action\": null,\n \"startTime\": null\n },\n \"cachedAgentSlaDuration\": 0,\n \"holdTimerDetails\": {\n \"totalDuration\": null,\n \"startTime\": null\n }\n}"}],"_postman_id":"360750aa-9315-4e33-9fe7-66a90a5b254f"},{"name":"Get Conversation Data By Conversation Id","id":"3229a256-41ca-4dce-b0eb-4f35266ea654","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://efcx-dev12.expertflow.com/conversation-manager/customer-topics/:conversationId/conversation-data?format=new","description":"

Endpoints

GET/customer-topics/:conversationId/conversation-data

This API returns conversation data (which includes key-value-type of information) with a specific ID. This API only returns the details of the conversation that is currently in progress. It does not include closed/archived conversation data.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns data of conversation with the respective ID.
Internal Server Error	Code 500. Message: \"An error occurred while fetching data.\"

","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":conversationId","conversation-data"],"host":["efcx-dev12","expertflow","com"],"query":[{"key":"format","value":"new"}],"variable":[{"id":"eeb63379-6bef-43e6-b30b-8d13dc2eedfb","description":{"content":"

ID of the conversation whose data needs to be returned.

\n","type":"text/plain"},"type":"any","value":"672ecc444ccfef1397434e56","key":"conversationId"}]}},"response":[{"id":"f4895ed6-f618-4229-8c54-dc36dd4f239a","name":"Get Conversation Data By Conversation Id","originalRequest":{"method":"GET","header":[],"url":{"raw":"http://127.0.0.1:8080/customer-topics/:conversationId/conversation-data-by-conversation-id","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["customer-topics",":conversationId","conversation-data-by-conversation-id"],"variable":[{"key":"conversationId","value":"66b0607cfb1f28712d1bae26","description":"ID of the conversation whose data needs to be returned."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"correlationId","value":"5df4c027-29db-4071-a51a-6bc79b495cc5"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 05 Aug 2024 05:24:34 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"key\": \"sampleKey\",\n \"value\": \"67\"\n }\n]"},{"id":"0ee63a15-a56a-4e0d-98fb-5d8fd4b81fc1","name":"Get Conversation Data By Conversation Id","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:conversationId/conversation-data-by-conversation-id","protocol":"https","host":["efcx-ldtst","expertflow","com"],"path":["conversation-manager","customer-topics",":conversationId","conversation-data-by-conversation-id"],"variable":[{"key":"conversationId","value":"66bf4c0b3702d80bef3c4622","description":"ID of the conversation whose data needs to be returned."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 16 Aug 2024 13:27:01 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"correlationId","value":"ecac04c7-c666-4473-be33-f457adc2ee76"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"key\": \"Aamna-testing\",\n \"value\": false\n },\n {\n \"key\": \"integer3\",\n \"value\": 345\n },\n {\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n },\n {\n \"key\": \"wrapup\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"FORM_DATA\",\n \"formTitle\": \"Wrap up form2\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\": {},\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n }\n ]\n }\n]"}],"_postman_id":"3229a256-41ca-4dce-b0eb-4f35266ea654"},{"name":"Get Conversation Data By Customer Identifier","id":"3bb1f505-6f32-4414-9df1-fdaa661bf1f2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:customerIdentifier/conversation-data-by-customer-identifier","description":"

Endpoints

GET/customer-topics/:conversationId/conversation-data

This API returns conversation data (which includes key-value pairs of information) with a specific ID. This API only returns the details of the conversation that is currently in progress. It does not include closed/archived conversation data.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Returns data of conversation with the respective ID.
Internal Server Error	Code 500. Message: \"An error occurred while fetching data.\"

","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":customerIdentifier","conversation-data-by-customer-identifier"],"host":["efcx-ldtst","expertflow","com"],"query":[],"variable":[{"id":"d709af7a-2c08-432e-88c7-dfe8d21b97e6","type":"any","value":"123456789000","key":"customerIdentifier"}]}},"response":[{"id":"ee979e60-6323-4bb3-b982-8a1268f01b19","name":"Get Conversation Data By Customer 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\"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewer\": {}\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n },\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"SomeType\",\n \"formTitle\": \"Form Title One\",\n \"enableSections\": true,\n \"enableWeightage\": false,\n \"formWeightage\": null,\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#00FF00\"\n },\n \"sections\": [\n {\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"Section One\",\n \"sectionWeightage\": null,\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Question 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://example.com/file.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"shehzad\",\n \"type\": \"AGENT\"\n }\n }\n }\n ]\n },\n {\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue1\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n },\n {\n \"key\": \"sampleKey\",\n \"value\": [\n [\n \"value1\",\n \"value2\",\n \"value3\"\n ],\n [\n \"value4\",\n \"value5\"\n ],\n [\n \"value6\",\n \"value7\",\n \"value8\"\n ],\n [\n \"value9\"\n ]\n ]\n },\n {\n \"key\": \"integer3\",\n \"value\": \"345\"\n }\n]"},{"id":"a58c18aa-37d4-4533-9342-07a7fe536462","name":"Get Conversation Data By Customer Identifier","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://efcx-ldtst.expertflow.com/conversation-manager/customer-topics/:customerIdentifier/conversation-data-by-customer-identifier","protocol":"https","host":["efcx-ldtst","expertflow","com"],"path":["conversation-manager","customer-topics",":customerIdentifier","conversation-data-by-customer-identifier"],"variable":[{"key":"customerIdentifier","value":"123456789000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 16 Aug 2024 13:27:40 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"correlationId","value":"ff05ba38-f549-4e9d-b01e-b46be00101ff"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"key\": \"Aamna-testing\",\n \"value\": false\n },\n {\n \"key\": \"integer3\",\n \"value\": 345\n },\n {\n \"key\": \"exampleKey\",\n \"value\": [\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ],\n [\n \"stringValue678\",\n \"stringValue2\",\n \"stringValue3\"\n ]\n ]\n },\n {\n \"key\": \"wrapup\",\n \"value\": [\n {\n \"formId\": \"668545f977616400330ad40f\",\n \"type\": \"FORM_DATA\",\n \"formTitle\": \"Wrap up form2\",\n \"enableSections\": false,\n \"enableWeightage\": false,\n \"formWeightage\": {},\n \"sentiment\": {\n \"result\": \"Happy\",\n \"color\": \"#000000\"\n },\n \"sections\": [\n {\n \"sectionWeightage\": null,\n \"sectionId\": \"668545f977616400330ad410\",\n \"sectionName\": \"New Section\",\n \"attributes\": [\n {\n \"id\": \"668545f977616400330ad411\",\n \"label\": \"Wrapup question no 1\",\n \"valueType\": \"mcq\",\n \"attributeWeightage\": null,\n \"attributeAttachment\": \"https://efcx-frontend.expertflow.com/file-engine/api/downloadFileStream?filename=97730_yes_no.mp3\",\n \"skipType\": null,\n \"answer\": [\n {\n \"label\": \"Option 1\",\n \"value\": \"option_1\",\n \"additionalAttributes\": {\n \"optionWeightage\": null,\n \"enableStyle\": false,\n \"optionStyle\": null\n }\n }\n ]\n }\n ]\n }\n ],\n \"reviewDetail\": null\n }\n ]\n }\n]"}],"_postman_id":"3bb1f505-6f32-4414-9df1-fdaa661bf1f2"}],"id":"1ea2b7d3-b7b9-45dd-a70f-349f3902afb4","description":"

This section contains the add/update Conversation Data APIs. The Conversation Data is List of key, value and type. Type can be List, String, Boolean and FormData etc.

\n","_postman_id":"1ea2b7d3-b7b9-45dd-a70f-349f3902afb4"},{"name":"Add Conversation Data By ID","id":"5a10241e-8a28-40bb-a4ba-84b8414ce003","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"ahmad\",\n \"age\": 25\n}","options":{"raw":{"language":"json"}}},"url":"https://efcx-dev11.expertflow.com/conversation-manager/customer-topics/:conversationId/conversation-data","description":"

Conversation data is additional data pushed in the conversation by third parties.

Endpoints

POST/customer-topics/:conversationId/conversation-data

This API allows you to add new attributes and their values or update values of existing attributes in conversation data. Once an attribute is added as conversation data, it cannot be deleted. It will always exist as part of data and can be updated.

The body should be in JSON format and include the following properties:

Any variable of type String or Numeric can be added e.g. name or age.
Object cannot be added/updated as a variable in conversation data.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Attributes added to the schema.
Internal Server Error	Code 500. Message: \"An error occurred while adding attribute.\"

","urlObject":{"protocol":"https","path":["conversation-manager","customer-topics",":conversationId","conversation-data"],"host":["efcx-dev11","expertflow","com"],"query":[],"variable":[{"id":"19c2261e-740a-4c19-91c1-43c06cd2c6cd","type":"any","value":"651fe0cbd7d6d06128ee7717","key":"conversationId"}]}},"response":[{"id":"d0483168-91cb-4bc9-858b-02291771dc58","name":"Add Conversation Data","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"ahmad\",\n \"age\": 25\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim.expertflow.com/customer-topics/:conversationId/conversation-data","protocol":"https","host":["cim","expertflow","com"],"path":["customer-topics",":conversationId","conversation-data"],"variable":[{"key":"conversationId","value":"62e2f79517177809c6c0a10e","description":"ID of the conversation for which attribute needs to be added."}]}},"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"5a10241e-8a28-40bb-a4ba-84b8414ce003"},{"name":"Add Conversation Data By Customer Identifier","id":"11dd4594-0730-4156-a939-a3f60b741f22","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"Rating\": \"3\"\n \n}","options":{"raw":{"language":"json"}}},"url":"https://efcx-rmt2.expertflow.com/conversation-manager/customer-topics/:customerIdentifier/conversation-data-by-identifier","description":"

Conversation data is additional data pushed in the conversation by third parties.

Endpoints

POST/customer-topics/:customerIdentifier/conversation-data-by-identifier

The body should be in JSON format and include the following properties:

Any variable of type String or Numeric can be added e.g. name or age.
Object cannot be added/updated as a variable in conversation data.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. Attributes added to the conversation.
NOT_FOUND	When conversation does not exist with the provided identifier. Code 404. Message: \"Conversation not found for customer identifier: [customer-identifier]\"
BAD_REQUEST	When more than 10 key-value pairs are tried to be inserted. Code 400. Message: \"Only 10 key-value pairs are allowed in conversation-data. total size of key-value pairs would be [new size of data keys] after update\"

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\"customerActivityTimeout\": 300,\r\n \"customerIdentificationCriteria\": {\r\n \"value\": null\r\n },\r\n \"routingPolicy\": {\r\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\r\n \"routeToLastAgent\": true,\r\n \"routingMode\": \"PULL\",\r\n \"routingObjectId\": \"64f97f20045d7400325f6477\",\r\n \"agentRequestTtl\": 2222\r\n },\r\n \"botId\": \"64f97ee2a87ffc5daec64bff\"\r\n },\r\n \"channelConnector\": {\r\n \"id\": \"64f97f7453db6557e6b88a53\",\r\n \"name\": \"Web\",\r\n \"channelProviderInterface\": {\r\n \"id\": \"64f97f3753db6557e6b88a50\",\r\n \"name\": \"Web\",\r\n \"supportedChannelTypes\": [\r\n {\r\n \"id\": \"64f97ee453db6557e6b88a46\",\r\n \"name\": \"WEB\",\r\n \"channelLogo\": \"_WEB.svg\",\r\n \"isInteractive\": true,\r\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\r\n }\r\n ],\r\n \"providerWebhook\": \"https://cim.expertflow.com/web-channel-manager\",\r\n \"channelProviderConfigSchema\": []\r\n },\r\n \"channelProviderConfigs\": [],\r\n \"tenant\": {\r\n \"id\": \"64f97f7453db6557e6b88a55\",\r\n \"name\": null\r\n }\r\n },\r\n \"channelType\": {\r\n \"id\": \"64f97ee453db6557e6b88a46\",\r\n \"name\": \"WEB\",\r\n \"channelLogo\": \"_WEB.svg\",\r\n \"isInteractive\": true,\r\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\r\n }\r\n },\r\n \"customer\": {\r\n \"_id\": \"652d4075409fbbeca5e0fb36\",\r\n \"firstName\": \"Jane Doe\",\r\n \"phoneNumber\": [],\r\n \"isAnonymous\": true,\r\n \"__v\": 0,\r\n \"web\": [\r\n \"1234567890123123\"\r\n ]\r\n },\r\n \"customerSuggestions\": [],\r\n \"channelData\": {\r\n \"channelCustomerIdentifier\": \"1234567890123123\",\r\n \"serviceIdentifier\": \"1111\",\r\n \"requestPriority\": 0,\r\n \"additionalAttributes\": [\r\n {\r\n \"key\": \"WebChannelData\",\r\n \"type\": \"WebChannelData\",\r\n \"value\": {\r\n \"browserDeviceInfo\": {\r\n \"browserId\": \"123456\",\r\n \"browserIdExpiryTime\": \"9999\",\r\n \"browserName\": \"chrome\",\r\n \"deviceType\": \"desktop\"\r\n },\r\n \"queue\": 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includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"64fa529dc779ff52d88aa5e1\",\n \"customerId\": \"641babb9208ece1d25b6cb85\",\n \"conversationId\": \"64fa529dd6301371de04df03\",\n \"actor\": {\n \"id\": \"64fa529dc779ff52d88aa5e1\",\n \"type\": \"SYSTEM\",\n \"senderName\": \"WEB\",\n \"additionalDetail\": null\n },\n \"timestamp\": \"2023-09-07T22:45:49.690+00:00\",\n \"activityEvents\": [\n \"64fa529dc779ff52d88aa61d\"\n ],\n \"data\": null,\n \"type\": \"CHANNEL_SESSION_STARTED\"\n },\n {\n \"id\": \"64fa529dd6301371de04df96\",\n \"customerId\": \"641babb9208ece1d25b6cb85\",\n \"conversationId\": \"64fa529dd6301371de04df03\",\n \"actor\": {\n \"id\": \"38327e73-4a21-4ad4-a958-a6385c8636aa\",\n \"type\": \"BOT\",\n \"senderName\": \"CONVERSATION_MONITOR\",\n \"additionalDetail\": null\n },\n \"timestamp\": \"2023-09-07T22:45:49.793+00:00\",\n \"activityEvents\": [\n \"64fa529dd6301371de04df97\"\n ],\n \"activityStatus\": null,\n \"channelType\": {\n \"id\": \"641ba946ba92fb7c7301d505\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n \"data\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hey! this is sparrow from ExpertFlow. 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\"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Head Office Location\",\n \"payload\": \"buttonSix\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n },\n {\n \"title\": \"Talk to a human agent\",\n \"payload\": \"buttonSeven\",\n \"type\": \"String\",\n \"additionalButtonDetails\": {\n \"sectionNo\": 1,\n \"sectionTitle\": \"Main Menu\"\n }\n }\n ]\n },\n \"replyTo\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Talk to a human agent\"\n },\n \"type\": \"BOT_MESSAGE\"\n },\n {\n \"id\": \"77104324-b084-498b-885c-10e244bc3853\",\n \"customerId\": \"641babb9208ece1d25b6cb85\",\n \"conversationId\": \"64fa529dd6301371de04df03\",\n \"actor\": {\n \"id\": \"77104324-b084-498b-885c-10e244bc3853\",\n \"type\": \"SYSTEM\",\n \"senderName\": \" \",\n \"additionalDetail\": null\n },\n \"timestamp\": \"2023-09-07T22:45:55.559+00:00\",\n \"activityEvents\": [\n \"f43e8949-7bb1-4af5-95e6-7bec51fcb368\"\n ],\n \"data\": null,\n \"type\": \"AGENT_SUBSCRIBED\"\n },\n {\n \"id\": \"337ecebc-e075-45b0-881c-98beec0d7087\",\n \"customerId\": \"641babb9208ece1d25b6cb85\",\n \"conversationId\": \"64fa529dd6301371de04df03\",\n \"actor\": {\n \"id\": \"77104324-b084-498b-885c-10e244bc3853\",\n \"type\": \"AGENT\",\n \"senderName\": \"nabeel\",\n \"additionalDetail\": null\n },\n \"timestamp\": \"2023-09-07T22:45:59.234+00:00\",\n \"activityEvents\": [\n \"64fa52abc779ff52d88aa92d\",\n \"eebfe2e8-6673-429e-ad09-40194cb3293e\"\n ],\n \"activityStatus\": [\n {\n \"status\": \"READ\",\n \"reasonCode\": 200,\n \"senderName\": \"Jim Taylor\",\n \"senderType\": \"CUSTOMER\",\n \"timestamp\": \"2023-09-07T22:46:03.244+00:00\"\n }\n ],\n \"channelType\": {\n \"id\": \"641ba946ba92fb7c7301d505\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n \"data\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi\"\n },\n \"replyTo\": null,\n \"type\": \"AGENT_MESSAGE\"\n },\n {\n \"id\": \"54d75ac0-4dd0-11ee-ac65-ed2fa88fc288\",\n \"customerId\": \"641babb9208ece1d25b6cb85\",\n \"conversationId\": \"64fa529dd6301371de04df03\",\n \"actor\": {\n \"id\": \"641babb9208ece1d25b6cb85\",\n \"type\": \"CUSTOMER\",\n \"senderName\": \"Jim Taylor\",\n \"additionalDetail\": null\n },\n \"timestamp\": \"2023-09-07T22:46:06.720+00:00\",\n \"activityEvents\": [\n \"fdd1691f-7d83-4cb0-9c3f-5a7e0b839102\",\n \"64fa52aec779ff52d88aa97d\"\n ],\n \"activityStatus\": [\n {\n \"status\": \"READ\",\n \"reasonCode\": 200,\n \"senderName\": \"nabeel\",\n \"senderType\": \"AGENT\",\n \"timestamp\": \"2023-09-07T22:46:08.366+00:00\"\n }\n ],\n \"channelType\": {\n \"id\": \"641ba946ba92fb7c7301d505\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n },\n \"data\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"how may i help you\"\n },\n \"replyTo\": null,\n \"type\": \"CUSTOMER_MESSAGE\"\n }\n]"}],"_postman_id":"c7d13226-1410-42e1-8027-ca8d6a79c132"},{"name":"https://cim-demo.expertflow.com/conversation-manager/activities/customer/:customerid/past-activities?offset=0&limit=20&sortDirection=desc&sortBy=timestamp","id":"219962bf-e85e-43bd-a33b-9526d331588f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-demo.expertflow.com/conversation-manager/activities/customer/:customerid/past-activities?offset=0&limit=20&sortDirection=desc&sortBy=timestamp","urlObject":{"protocol":"https","path":["conversation-manager","activities","customer",":customerid","past-activities"],"host":["cim-demo","expertflow","com"],"query":[{"key":"offset","value":"0"},{"key":"limit","value":"20"},{"key":"sortDirection","value":"desc"},{"key":"sortBy","value":"timestamp"}],"variable":[{"id":"c42b1565-694a-4430-8fe8-ab8b43131fb6","type":"any","value":"641babb9208ece1d25b6cb85","key":"customerid"}]}},"response":[],"_postman_id":"219962bf-e85e-43bd-a33b-9526d331588f"}],"id":"b3f40d83-a1f1-4ce7-9e63-173745e9a9df","_postman_id":"b3f40d83-a1f1-4ce7-9e63-173745e9a9df","description":""},{"name":"Rooms","item":[{"name":"Create Room","id":"2564522c-a344-434c-9009-9f3b1d3cea93","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"PV_Test_Room\",\r\n \"description\": \"\",\r\n \"members\": [\r\n {\r\n \"id\": \"65a3ac5789b7fe3c521557e23b4341\",\r\n \"name\": \"Ahmad\",\r\n \"type\": \"CUSTOMER\"\r\n },\r\n {\r\n \"id\": \"sana\",\r\n \"name\": \"sana\",\r\n \"type\": \"ADVISOR\"\r\n }\r\n ],\r\n \"type\": \"CUSTOMER\",\r\n \"mode\": \"PRIVATE\",\r\n \"label\": \"PV0\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/rooms","description":"

Endpoints

POST/rooms

This API allows you to create a room.

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
Id - String - Optional	A unique identifier (assigned automatically by the system).
name - String - Required	Name of the room
description - String - Optional	Short description of the room.
members - Object - Required	The request may contain the list of members but the member list has at least and max one CUSTOMER_PARTICIPANT: 1. id - member ID 2. name - member name 3. type - customer/agent/bot/app
type - Object - Required	Possible values: - CUSTOMER - ADVISOR
mode - Object - Required	Possible Values: - Private - CC
label - String - Required	User described label

Response

The response will include the id, name, description, members, type, roomLabel, isDeleted, createdBy, createdOn, updatedBy, and updatedOn parameters. The members array in the response will contain objects with id, name, status, memberType, memberId, and roomId. The createdOn parameter will include the timestamp of when the room was created.

{\n    \"id\": \"s7u8742hbdfbu2bfbdsjuwrrf13\",\n    \"name\": \"PV-room\",\n    \"description\": null,\n    \"members\": [\n        {\n            \"name\": \"customer\",\n            \"status\": \"Active\",\n            \"memberType\": \"CUSTOMER\",\n            \"memberId\": \"hs7u8742hbdfbu832bfbds\",\n            \"roomId\": \"s7u8742hbdfbu2bfbdsjuwrrf13\"\n        }\n    ],\n    \"type\": \"CUSTOMER\",\n    \"roomLabel\": \"PV\",\n    \"isDeleted\": false,\n    \"createdBy\": \"hs7u8742hbdfbu832bfbds\",\n    \"createdOn\": \"2023-11-22T06:17:39.539+00:00\",\n    \"updatedBy\": null,\n    \"updatedOn\": null\n}\n\n

\n","urlObject":{"path":["rooms"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"697873ee-c4ba-4ec8-80db-48349ed1b965","name":"Create Room","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"name\": \"PV_Test_Room\",\r\n \"description\": \"\",\r\n \"members\": [\r\n {\r\n \"id\": \"65a3ac5789b7fe3c521557e23b4341\",\r\n \"name\": \"Ahmad\",\r\n \"type\": \"CUSTOMER\"\r\n },\r\n {\r\n \"id\": \"sana\",\r\n \"name\": \"sana\",\r\n \"type\": \"ADVISOR\"\r\n }\r\n ],\r\n \"type\": \"CUSTOMER\",\r\n \"mode\": \"PRIVATE\",\r\n \"label\": \"PV0\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/rooms"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"65d474f5c2c44b1349cd83c4\",\n \"name\": \"PV_Test_Room\",\n \"description\": \"\",\n \"members\": [\n {\n \"id\": \"65a3ac5789b7fe3c521557e23b4341\",\n \"name\": \"Ahmad\",\n \"type\": \"CUSTOMER\",\n \"status\": {\n \"name\": \"LOGOUT\",\n \"reasonCode\": {\n \"id\": \"65d474f5c2c44b1349cd83c5\",\n \"name\": \"OFFLINE\",\n \"type\": \"LOGOUT\"\n }\n },\n \"roomId\": \"65d474f5c2c44b1349cd83c4\",\n \"joinTime\": \"2024-02-20T09:46:29.929+00:00\",\n \"unreadCount\": 0\n },\n {\n \"id\": \"sana\",\n \"name\": \"sana\",\n \"type\": \"ADVISOR\",\n \"status\": {\n \"name\": \"LOGOUT\",\n \"reasonCode\": {\n \"id\": \"65d474f5c2c44b1349cd83c6\",\n \"name\": \"OFFLINE\",\n \"type\": \"LOGOUT\"\n }\n },\n \"roomId\": \"65d474f5c2c44b1349cd83c4\",\n \"joinTime\": \"2024-02-20T09:46:29.929+00:00\",\n \"unreadCount\": 0\n }\n ],\n \"type\": \"CUSTOMER\",\n \"mode\": \"PRIVATE\",\n \"label\": \"PV0\",\n \"lastMessage\": null,\n \"createdBy\": null,\n \"createdOn\": \"2024-02-20T09:46:29.929+00:00\",\n \"updatedBy\": null,\n \"updatedOn\": null,\n \"isDeleted\": false\n}"}],"_postman_id":"2564522c-a344-434c-9009-9f3b1d3cea93"},{"name":"Create/Retrieve in Cache","id":"705940a4-f152-498a-8ec1-ec8ad7676fed","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"65a3fb077795cb19bb4aac07\",\n \"participantType\": \"ChannelSession\",\n \"channel\": {\n \"id\": \"65a3dbcfcdc8905b4fc3b429\",\n \"name\": \"Private Web\",\n \"serviceIdentifier\": \"1111\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"65a3dbcfcdc8905b4fc3b42f\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"65a3dbcfcdc8905b4fc3b430\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": false,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"65a243fef86a6970764e63fb\",\n \"agentRequestTtl\": 120\n },\n \"botId\": \"65a244415487467a64a72c66\"\n },\n \"channelConnector\": {\n \"id\": \"65a38e0926546f6a3f9df34a\",\n \"name\": \"Web Connector\",\n \"channelProviderInterface\": {\n \"id\": \"65a38df926546f6a3f9df348\",\n \"name\": \"Web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65a251204060261b68165b86\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"65a38e0926546f6a3f9df34c\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65a251204060261b68165b86\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c7ea74b2b\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1\",\n \"serviceIdentifier\": \"1111\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": null,\n \"browserIdExpiryTime\": null,\n \"browserName\": null,\n \"deviceType\": null\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": null,\n \"language\": null,\n \"country\": null\n },\n \"formData\": {\n \"id\": 0.58769013012606,\n \"formId\": \"65a3abfe2b05c80032c65682\",\n \"filledBy\": \"web-widget\",\n \"attributes\": {\n \"first_name\": \"Ahmad\",\n \"last_name\": \"\",\n \"phone\": \"1\"\n },\n \"createdOn\": \"2024-01-14T11:31:51.037Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": null,\n \"roomInfo\": null,\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{conversation-manager-url}}/rooms/:roomId","urlObject":{"path":["rooms",":roomId"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[{"id":"7356e0d3-8a28-44ea-b300-78361a99ec0d","type":"any","value":"65a3cda12a79d24b2999f930","key":"roomId"}]}},"response":[],"_postman_id":"705940a4-f152-498a-8ec1-ec8ad7676fed"},{"name":"Room By ID","id":"e30b38d9-4704-4506-b475-f021ef5ff484","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/rooms/:roomId","description":"

Endpoints

GET/rooms/:roomId

This endpoint retrieves information about a specific customer room identified by the provided roomId.

Response

The response returns:

id: The unique identifier of the room.
\n
name: The name of the room.
\n
description: The description of the room, if available.
\n
members: An array containing details of the members in the room, including their id, name, status, member type, member id, and room id.
\n
type: The type of the room.
\n
roomLabel: The label of the room.
\n
channelSessionList: An array containing the active channel session list if presant.
\n
isDeleted: A boolean indicating if the room is deleted.
\n
createdBy: The user who created the room.
\n
createdOn: The timestamp when the room was created.
\n
updatedBy: The user who last updated the room, if available.
\n
updatedOn: The timestamp of the last update, if available.
\n

Example response:

{\n    \"id\": \"s7u8742hbdfbu2bfbdsjuwrrf13\",\n    \"name\": \"PV-room\",\n    \"description\": null,\n    \"members\": [\n        {\n            \"name\": \"customer\",\n            \"status\": \"Active\",\n            \"memberType\": \"CUSTOMER\",\n            \"memberId\": \"hs7u8742hbdfbu832bfbds\",\n            \"roomId\": \"s7u8742hbdfbu2bfbdsjuwrrf13\"\n        }\n    ],\n    \"type\": \"CUSTOMER\",\n    \"roomLabel\": \"PV\",\n    \"channelSessionList\": [],\n    \"isDeleted\": false,\n    \"createdBy\": \"hs7u8742hbdfbu832bfbds\",\n    \"createdOn\": \"2023-11-22T06:17:39.539+00:00\",\n    \"updatedBy\": null,\n    \"updatedOn\": null\n}\n\n

\n","urlObject":{"path":["rooms",":roomId"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[{"id":"9eee5d89-aba5-424c-919e-802f06750c28","type":"any","value":"65d43ec27986db5e8ec2ba75","key":"roomId"}]}},"response":[{"id":"1a050f71-7bb8-41ff-8a95-d89eb98d5933","name":"Room By ID","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{conversation-manager-url}}/rooms/:roomId","host":["{{conversation-manager-url}}"],"path":["rooms",":roomId"],"variable":[{"key":"roomId","value":"65a3cda12a79d24b2999f930113"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"room\": {\n \"id\": \"65d43ec27986db5e8ec2ba75\",\n \"name\": \"PV_Test_Room\",\n \"description\": \"\",\n \"members\": [\n {\n \"id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"name\": \"Ahmad\",\n \"type\": \"CUSTOMER\",\n \"status\": {\n \"name\": \"LOGIN\",\n \"reasonCode\": null\n },\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"joinTime\": \"2024-02-20T05:55:14.129+00:00\",\n \"unreadCount\": 0\n },\n {\n \"id\": \"sana\",\n \"name\": \"sana\",\n \"type\": \"ADVISOR\",\n \"status\": {\n \"name\": \"LOGOUT\",\n \"reasonCode\": null\n },\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"joinTime\": \"2024-02-20T05:55:14.129+00:00\",\n \"unreadCount\": 2\n }\n ],\n \"type\": \"CUSTOMER\",\n \"mode\": \"PRIVATE\",\n \"label\": \"PV0\",\n \"lastMessage\": {\n \"id\": \"66047af4-e743-4525-a31e-6fb47f1d3ef9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"32434322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1705231913322,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"65d44101a4dd39366750ece3\",\n \"conversationId\": null,\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"originalMessageId\": null,\n \"providerMessageId\": null,\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi testing10\"\n }\n },\n \"createdBy\": null,\n \"createdOn\": \"2024-02-20T05:55:14.129+00:00\",\n \"updatedBy\": null,\n \"updatedOn\": null,\n \"isDeleted\": false\n },\n \"channelSessions\": [\n {\n \"participantType\": \"ChannelSession\",\n \"id\": \"65d44101a4dd39366750ece3\",\n \"channel\": {\n \"id\": \"65cde699a4dd39366750c381\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1122\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"65cde699a4dd39366750c387\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"65cde699a4dd39366750c388\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"65cde6772f579441eaf07e17\",\n \"agentRequestTtl\": 120\n },\n \"botId\": \"65cde624c492a46cdb6c11e6\"\n },\n \"channelConnector\": {\n \"id\": \"65cde60da4dd39366750c37b\",\n \"name\": \"Web Connector\",\n \"channelProviderInterface\": {\n \"id\": \"65cde5eea4dd39366750c379\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65cdd0ba9561865f91066b98\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-dev.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"65cde60da4dd39366750c37d\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65cdd0ba9561865f91066b98\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"32434322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": []\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": null,\n \"roomInfo\": {\n \"id\": \"65d43ec27986db5e8ec2ba75\",\n \"mode\": \"PRIVATE\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n }\n ]\n}"}],"_postman_id":"e30b38d9-4704-4506-b475-f021ef5ff484"},{"name":"Rooms By memberId","id":"4e6ecfbd-0ff0-44cc-ae3d-7805a99083f8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/rooms?memberId=65a3ac5789b7fe3c5557e23b4341","description":"

Endpoints

GET/rooms?memberId

This endpoint retrieves all the rooms associated with a specific member.

Response

Status: 200
\n

Body:

        [\n            {\n                \"id\": \"\",\n                \"name\": \"\",\n                \"description\": null,\n                \"members\": [\n                    {\n                        \"name\": \"\",\n                        \"status\": \"\",\n                        \"memberType\": \"\",\n                        \"memberId\": \"\",\n                        \"roomId\": \"\"\n                    }\n                ],\n                \"type\": \"\",\n                \"roomLabel\": \"\",\n                \"channelSessionList\": null,\n                \"isDeleted\": true,\n                \"createdBy\": \"\",\n                \"createdOn\": \"\",\n                \"updatedBy\": null,\n                \"updatedOn\": null\n            }\n        ]\n\n

Example

GET http://127.0.0.1:8080/customer-rooms/getAllMyRoom/12345\n\n

\n","urlObject":{"path":["rooms"],"host":["{{conversation-manager-url}}"],"query":[{"key":"memberId","value":"65a3ac5789b7fe3c5557e23b4341"}],"variable":[]}},"response":[{"id":"67195d3a-6745-4e3a-9154-075c12ff5727","name":"Rooms By memberId","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{conversation-manager-url}}/rooms?memberId=65a3ac5789b7fe3c5557e23b4341","host":["{{conversation-manager-url}}"],"path":["rooms"],"query":[{"key":"memberId","value":"65a3ac5789b7fe3c5557e23b4341"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"room\": {\n \"id\": \"65d43ec27986db5e8ec2ba75\",\n \"name\": \"PV_Test_Room\",\n \"description\": \"\",\n \"members\": [\n {\n \"id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"name\": \"Ahmad\",\n \"type\": \"CUSTOMER\",\n \"status\": {\n \"name\": \"LOGIN\",\n \"reasonCode\": null\n },\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"joinTime\": \"2024-02-20T05:55:14.129+00:00\",\n \"unreadCount\": 0\n },\n {\n \"id\": \"sana\",\n \"name\": \"sana\",\n \"type\": \"ADVISOR\",\n \"status\": {\n \"name\": \"LOGOUT\",\n \"reasonCode\": null\n },\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"joinTime\": \"2024-02-20T05:55:14.129+00:00\",\n \"unreadCount\": 2\n }\n ],\n \"type\": \"CUSTOMER\",\n \"mode\": \"PRIVATE\",\n \"label\": \"PV0\",\n \"lastMessage\": {\n \"id\": \"66047af4-e743-4525-a31e-6fb47f1d3ef9\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"32434322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1705231913322,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"65d44101a4dd39366750ece3\",\n \"conversationId\": null,\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"originalMessageId\": null,\n \"providerMessageId\": null,\n \"roomId\": \"65d43ec27986db5e8ec2ba75\",\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi testing10\"\n }\n },\n \"createdBy\": null,\n \"createdOn\": \"2024-02-20T05:55:14.129+00:00\",\n \"updatedBy\": null,\n \"updatedOn\": null,\n \"isDeleted\": false\n },\n \"channelSessions\": [\n {\n \"participantType\": \"ChannelSession\",\n \"id\": \"65d44101a4dd39366750ece3\",\n \"channel\": {\n \"id\": \"65cde699a4dd39366750c381\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1122\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"65cde699a4dd39366750c387\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"65cde699a4dd39366750c388\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"65cde6772f579441eaf07e17\",\n \"agentRequestTtl\": 120\n },\n \"botId\": \"65cde624c492a46cdb6c11e6\"\n },\n \"channelConnector\": {\n \"id\": \"65cde60da4dd39366750c37b\",\n \"name\": \"Web Connector\",\n \"channelProviderInterface\": {\n \"id\": \"65cde5eea4dd39366750c379\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65cdd0ba9561865f91066b98\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-dev.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"65cde60da4dd39366750c37d\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65cdd0ba9561865f91066b98\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c5557e23b4341\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"32434322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": []\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": null,\n \"roomInfo\": {\n \"id\": \"65d43ec27986db5e8ec2ba75\",\n \"mode\": \"PRIVATE\"\n },\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n }\n ]\n }\n]"}],"_postman_id":"4e6ecfbd-0ff0-44cc-ae3d-7805a99083f8"},{"name":"Room Members By Room Id","id":"12bb219b-9a7c-4ebf-b040-99f4dac26192","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/rooms/:roomId/members","description":"

This endpoint retrieves the details of room members for a specific room identified by the roomId parameter.

Request

Method: GET
URL: http://127.0.0.1:8080/customer-rooms/roomMember/:roomId

Response

The response will have a status code of 200 and will contain an array of objects with the following properties:

name (string): The name of the room member.
status (string): The status of the room member.
memberType (string): The type of the room member.
memberId (string): The unique identifier of the room member.
roomId (string): The identifier of the room.

[

{

\"name\": \"customer\",

\"status\": \"null\",

\"memberType\": \"CUSTOMER\",

\"memberId\": \"hs7u8742hbdfbu832bfbds\",

\"roomId\": \"ucn.123.123\"

}

]

\n","urlObject":{"path":["rooms",":roomId","members"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[{"id":"67be5815-778c-4f4b-be10-6c4b89c1cb71","type":"any","value":"65d43ec27986db5e8ec2ba75","key":"roomId"}]}},"response":[{"id":"eabfaf9c-d9e6-4d81-8056-e36efddbe448","name":"Room Members By Room Id","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{conversation-manager-url}}/rooms/:roomId/members","host":["{{conversation-manager-url}}"],"path":["rooms",":roomId","members"],"variable":[{"key":"roomId","value":"65d43ec27986db5e8ec2ba75"}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"12bb219b-9a7c-4ebf-b040-99f4dac26192"},{"name":"Room Member","id":"de7b30a8-1139-4ea5-bd92-73770616be94","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{conversation-manager-url}}/rooms/:roomId/members/:memberId","description":"

This HTTP DELETE request is used to remove a specific member from a customer room. The :roomId parameter in the URL path specifies the unique identifier of the room, and the :memberId parameter specifies the unique identifier of the member to be removed.

The request does not contain a request body, and the last call to this request returned a 200 status with the response message \"Member successfully removed from room\".

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This HTTP POST request is used to add participants to a specific customer room. The request should be made to http://127.0.0.1:8080/customer-rooms/:roomId/addParticipants.

Request Body

The request body should be in raw format and should contain an array of objects with the following parameters:

name (string): The name of the participant.
status (string): The status of the participant.
memberType (string): The type of member.
memberId (string): The ID of the member.

Response

Upon a successful execution (Status: 200), the response will include the updated details of the customer room. The response will contain:

id (string): The ID of the customer room.
name (string): The name of the customer room.
description (string): The description of the customer room.
members (array): An array of objects containing details of the room members, including name, status, member type, member ID, and room ID.
type (string): The type of the customer room.
roomLabel (string): The label of the customer room.
channelSessionList (string): The list of channel sessions.
isDeleted (boolean): Indicates if the room is deleted.
createdBy (string): The user who created the room.
createdOn (string): The date and time of creation.
updatedBy (string): The user who last updated the room.
updatedOn (string): The date and time of the last update.

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\"PV_Test_Room\",\n \"description\": \"\",\n \"members\": [\n {\n \"id\": \"65a3ac5789b7fe3c7e23b4341\",\n \"name\": \"Ahmad\",\n \"type\": \"CUSTOMER\",\n \"status\": {\n \"name\": \"LOGIN\",\n \"reasonCode\": null\n },\n \"roomId\": \"65d439007986db5e8ec2b970\",\n \"joinTime\": \"2024-02-20T05:30:40.525+00:00\",\n \"unreadCount\": 0\n },\n {\n \"id\": \"sana\",\n \"name\": \"sana\",\n \"type\": \"ADVISOR\",\n \"status\": {\n \"name\": \"LOGOUT\",\n \"reasonCode\": {\n \"id\": \"65d47621c2c44b1349cd8486\",\n \"name\": \"OFFLINE\",\n \"type\": \"LOGOUT\"\n }\n },\n \"roomId\": \"65d439007986db5e8ec2b970\",\n \"joinTime\": \"2024-02-20T09:51:29.832+00:00\",\n \"unreadCount\": 0\n }\n ],\n \"type\": \"CUSTOMER\",\n \"mode\": \"PRIVATE\",\n \"label\": \"PV0\",\n \"lastMessage\": {\n \"id\": \"ea1c09b1-bbb8-44cc-bf4d-1d7114bf0adf\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"CONNECTOR\",\n \"senderName\": \"WEB_CONNECTOR\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"3244322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"customerFirstName\": \"Ahmad\",\n \"customerLastName\": null,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1705231913322,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": null,\n \"channelSessionId\": \"65d43988a4dd39366750ec70\",\n \"conversationId\": null,\n \"customer\": {\n \"_id\": \"65a3ac5789b7fe3c7e23b4341\",\n \"firstName\": null,\n \"phoneNumber\": null,\n \"isAnonymous\": false,\n \"__v\": 0\n },\n \"originalMessageId\": null,\n \"providerMessageId\": null,\n \"roomId\": \"65d439007986db5e8ec2b970\",\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Hi testing10\"\n }\n },\n \"createdBy\": null,\n \"createdOn\": \"2024-02-20T05:30:40.525+00:00\",\n \"updatedBy\": \"sana\",\n \"updatedOn\": \"2024-02-20T09:51:29.832+00:00\",\n \"isDeleted\": false\n },\n \"channelSessions\": []\n}"}],"_postman_id":"ef285e06-3720-41b0-b329-911285a25c90"},{"name":"Room By Id","id":"0657584b-26c5-4697-810c-cbf69503bdb1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{conversation-manager-url}}/rooms/:roomId","urlObject":{"path":["rooms",":roomId"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[{"id":"fab51c9d-966a-4449-b4de-66e39cf08f60","type":"any","value":"65d4b450ff6adb3d1d67bc51","key":"roomId"}]}},"response":[{"id":"e026563b-ae71-418d-839c-554641491e66","name":"Room By 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\"channelConnector\": {\n \"id\": \"6554a1a1b9a21534e87981ba\",\n \"name\": \"web connector\",\n \"channelProviderInterface\": {\n \"id\": \"6554a119b9a21534e87981b6\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-demo.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"6554a1a1b9a21534e87981bc\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"655ee58a56cf2685f9a5a62b\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"1133322\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1133322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.6569365104177518,\n \"formId\": 0.17687547705430862,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1133322\",\n 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\"name\": \"web connector\",\n \"channelProviderInterface\": {\n \"id\": \"6554a119b9a21534e87981b6\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-demo.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"6554a1a1b9a21534e87981bc\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"655ee58a56cf2685f9a5a62b\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"1133322\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1133322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.6569365104177518,\n \"formId\": 0.17687547705430862,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1133322\",\n \"key\": \"channelIdentifier1\",\n \"type\": 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\"token\": null,\n \"conversationId\": null,\n \"isActive\": true,\n \"userCredentials\": {},\n \"state\": null,\n \"stateChangedOn\": null\n }\n ],\n \"state\": \"CUSTOMER_LEFT\",\n \"conversationDirection\": \"INBOUND\",\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"655ee58aa66b4b5963b7d59a\",\n \"channel\": {\n \"id\": \"6554a297b9a21534e87981c0\",\n \"name\": \"Web\",\n \"serviceIdentifier\": \"1122\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"655b4db469beb91311b2d3c2\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"655b4db469beb91311b2d3c3\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 600,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6554a2477d200704766d18dc\",\n \"agentRequestTtl\": 600\n },\n \"botId\": \"6554a154e7907c2ffca1898b\"\n },\n \"channelConnector\": {\n \"id\": \"6554a1a1b9a21534e87981ba\",\n \"name\": \"web connector\",\n \"channelProviderInterface\": {\n \"id\": \"6554a119b9a21534e87981b6\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-demo.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"6554a1a1b9a21534e87981bc\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"655ee58a56cf2685f9a5a62b\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"1133322\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1133322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.6569365104177518,\n \"formId\": 0.17687547705430862,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1133322\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-11-23T05:39:21.954Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"655ee58b2db5407e6b7c671e\",\n \"roomId\": \"655ee58b2db5407e6b7c671d\",\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n },\n \"creationTime\": 1700717963977,\n \"endTime\": null,\n \"conversationData\": {},\n \"metadata\": {\n \"botId\": \"6554a154e7907c2ffca1898b\",\n \"lastUsedChannelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"655ee58aa66b4b5963b7d59a\",\n \"channel\": {\n \"id\": \"6554a297b9a21534e87981c0\",\n \"name\": \"Web\",\n \"serviceIdentifier\": \"1122\",\n \"defaultOutbound\": false,\n \"tenant\": {\n \"id\": \"655b4db469beb91311b2d3c2\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"655b4db469beb91311b2d3c3\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 0,\n \"customerActivityTimeout\": 600,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PUSH\",\n \"routingObjectId\": \"6554a2477d200704766d18dc\",\n \"agentRequestTtl\": 600\n },\n \"botId\": \"6554a154e7907c2ffca1898b\"\n },\n \"channelConnector\": {\n \"id\": \"6554a1a1b9a21534e87981ba\",\n \"name\": \"web connector\",\n \"channelProviderInterface\": {\n \"id\": \"6554a119b9a21534e87981b6\",\n \"name\": \"web\",\n \"supportedChannelTypes\": [\n {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n ],\n \"providerWebhook\": \"https://cim-demo.expertflow.com/web-channel-manager\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"6554a1a1b9a21534e87981bc\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"65548c17b9a21534e87981ae\",\n \"name\": \"WEB\",\n \"channelLogo\": \"_WEB.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"6305de07166ba1099d11d8e6\"\n }\n },\n \"customer\": {\n \"_id\": \"655ee58a56cf2685f9a5a62b\",\n \"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"1133322\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"1133322\",\n \"serviceIdentifier\": \"1122\",\n \"requestPriority\": 0,\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.6569365104177518,\n \"formId\": 0.17687547705430862,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"1133322\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2023-11-23T05:39:21.954Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"655ee58b2db5407e6b7c671e\",\n \"roomId\": \"655ee58b2db5407e6b7c671d\",\n \"state\": {\n \"name\": \"STARTED\",\n \"reasonCode\": \"CUSTOMER\"\n },\n \"channelSessionDirection\": \"INBOUND\",\n \"active\": true\n },\n \"agentRequestStatus\": {\n \"status\": \"not_requested\",\n \"direction\": null\n }\n },\n \"roomId\": \"655ee58b2db5407e6b7c671d\"\n },\n \"roomId\": \"655ee58b2db5407e6b7c671d\"\n }\n ],\n \"hasNextPage\": false,\n \"limit\": 25,\n \"totalPages\": 1,\n \"page\": 0,\n \"totalDocs\": 7\n}"}],"_postman_id":"125f9460-39fd-4d58-a6ec-587f3d4038c2"}],"id":"ec5c8524-6c53-40c7-9a51-bacab28583f0","description":"

This set of APIs contain functions for creating and managing rooms and room members. For more information about the concept of rooms in Expertflow CX, you can go to the link: https://docs.expertflow.com/cx/4.4/rooms-and-conversation

\n","_postman_id":"ec5c8524-6c53-40c7-9a51-bacab28583f0"},{"name":"Conversation Monitor","item":[{"name":"Agent SLA Thresholds","item":[{"name":"Create SLA Thresholds","id":"a846bc2f-6bf1-41d6-85e4-0fe27389c20b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"thresholdPercentage\": \"50\",\n \"action\": \"CHANGE_COLOR\"\n },\n {\n \"thresholdPercentage\": \"80\",\n \"action\": \"SHOW_POPUP\"\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{conversation-monitor-url}}/agent-sla-thresholds","urlObject":{"path":["agent-sla-thresholds"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"a846bc2f-6bf1-41d6-85e4-0fe27389c20b"},{"name":"Get Agent SLA Thresholds","id":"06289064-bcf8-4ad6-8fb5-bfa54ab73f3d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{conversation-monitor-url}}/agent-sla-thresholds","urlObject":{"path":["agent-sla-thresholds"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"06289064-bcf8-4ad6-8fb5-bfa54ab73f3d"}],"id":"d27ec117-acae-490f-b586-65868fcb1883","_postman_id":"d27ec117-acae-490f-b586-65868fcb1883","description":""},{"name":"Customer SLA Thresholds","item":[{"name":"Create Customer SLA Thresholds","id":"5e523ffd-5e45-4a6c-b5b6-bf9b3fbd0f69","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"thresholdPercentage\": \"50\",\n \"action\": \"CHANGE_COLOR\"\n },\n {\n \"thresholdPercentage\": \"80\",\n \"action\": \"SHOW_POPUP\"\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{conversation-monitor-url}}/customer-sla-thresholds","urlObject":{"path":["customer-sla-thresholds"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"5e523ffd-5e45-4a6c-b5b6-bf9b3fbd0f69"},{"name":"Get Customer SLA Thresholds","id":"9c9442b9-3d2f-412f-91aa-9d3a90437b83","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{conversation-monitor-url}}/customer-sla-thresholds","urlObject":{"path":["customer-sla-thresholds"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"9c9442b9-3d2f-412f-91aa-9d3a90437b83"}],"id":"bb78f9d2-3978-4b3d-8c16-bfa2f8ff0b76","_postman_id":"bb78f9d2-3978-4b3d-8c16-bfa2f8ff0b76","description":""},{"name":"Actuator","item":[{"name":"Health","id":"5efa4bd1-54dd-403d-b119-768cab481f2b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health","urlObject":{"path":["actuator","health"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[{"id":"24fa00ea-aa78-44af-a6a4-c720f8f22045","name":"Health","originalRequest":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 03 Oct 2022 05:43:17 GMT"},{"key":"Content-Type","value":"application/vnd.spring-boot.actuator.v3+json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"UP\",\n \"components\": {\n \"diskSpace\": {\n \"status\": \"UP\",\n \"details\": {\n \"total\": 157393829888,\n \"free\": 63055110144,\n \"threshold\": 10485760,\n \"path\": \"/app/.\",\n \"exists\": true\n }\n },\n \"jms\": {\n \"status\": \"UP\",\n \"details\": {\n \"provider\": \"ActiveMQ\"\n }\n },\n \"livenessState\": {\n \"status\": \"UP\"\n },\n \"mongo\": {\n \"status\": \"UP\",\n \"details\": {\n \"maxWireVersion\": 17\n }\n },\n \"ping\": {\n \"status\": \"UP\"\n },\n \"readinessState\": {\n \"status\": \"UP\"\n },\n \"redis\": {\n \"status\": \"UP\",\n \"details\": {\n \"version\": \"6.2.7\"\n }\n }\n },\n \"groups\": [\n \"liveness\",\n \"readiness\"\n ]\n}"}],"_postman_id":"5efa4bd1-54dd-403d-b119-768cab481f2b"},{"name":"Liveness","id":"009600a5-4d42-4ab6-907a-9ae15c47b2fc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health/liveness","urlObject":{"path":["actuator","health","liveness"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[{"id":"a5034703-d576-4db5-bda1-a5f4369a1d40","name":"Liveness","originalRequest":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health/liveness"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 03 Oct 2022 05:43:17 GMT"},{"key":"Content-Type","value":"application/vnd.spring-boot.actuator.v3+json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"UP\"\n}"}],"_postman_id":"009600a5-4d42-4ab6-907a-9ae15c47b2fc"},{"name":"Readiness","id":"d02dfed2-13ad-4dc1-9d3d-4b74656d1b9e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health/readiness","urlObject":{"path":["actuator","health","readiness"],"host":["{{conversation-monitor-url}}"],"query":[],"variable":[]}},"response":[{"id":"5716feac-2b16-42e4-8a80-009153a4df9d","name":"Readiness","originalRequest":{"method":"GET","header":[],"url":"{{conversation-monitor-url}}/actuator/health/liveness"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 03 Oct 2022 05:43:17 GMT"},{"key":"Content-Type","value":"application/vnd.spring-boot.actuator.v3+json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"UP\"\n}"}],"_postman_id":"d02dfed2-13ad-4dc1-9d3d-4b74656d1b9e"}],"id":"155a31ab-8488-4c17-8e65-ed251561aeee","_postman_id":"155a31ab-8488-4c17-8e65-ed251561aeee","description":""}],"id":"0d38dbe6-739a-4f49-a3d5-8a65d5623de6","_postman_id":"0d38dbe6-739a-4f49-a3d5-8a65d5623de6","description":""},{"name":"Encryption","item":[{"name":"Reload Keys","id":"4de75ab3-7359-49cd-ab69-efdb57e53901","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{conversation-manager-url}}/reload-keys","urlObject":{"path":["reload-keys"],"host":["{{conversation-manager-url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"4de75ab3-7359-49cd-ab69-efdb57e53901"}],"id":"3aec6581-ba88-4a7f-8f47-f60ae597eb8e","_postman_id":"3aec6581-ba88-4a7f-8f47-f60ae597eb8e","description":""}],"id":"ad89a370-f5f8-4b36-abb3-16c5b8504b38","description":"

The Conversation Manager are a set of APIs that define how to manage conversations, events and activities. It also helps in management of conversation data.

\n","_postman_id":"ad89a370-f5f8-4b36-abb3-16c5b8504b38"},{"name":"CX Campaigns","item":[{"name":"Core","item":[{"name":"Get Campaigns","id":"4fdd75cf-d9f1-4b75-bf78-be8e52b652a9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/campaigns?limit=10&page=1","description":"

Endpoints

GET /campaigns

This API handles incoming requests to retrieve paginated campaigns and sends the response in JSON format. If an error occurs, it returns 500 status with the error message.

Query Parameters

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Query Parameter	Description	Default Value
limit	The number of campaigns to retrieve per page.	10
page	The page number to retrieve campaigns from.	1

","urlObject":{"path":["campaigns"],"host":["{{campaignsBackendURI}}"],"query":[{"key":"limit","value":"10"},{"key":"page","value":"1"}],"variable":[]}},"response":[{"id":"1cc6fed6-3631-4c3e-9710-3a09562a49c4","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns?limit=10&page=1","host":["{{campaignsBackendURI}}"],"path":["campaigns"],"query":[{"key":"limit","value":"10"},{"key":"page","value":"1"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"_id\": \"6709119371f3ed8976bd0f54\",\n \"flowId\": \"d969c71f7551d451\",\n \"title\": \"test\",\n \"numberOfContacts\": 1,\n \"sources\": [\n {\n \"_id\": \"670911ce71f3ed8976bd0f61\",\n \"name\": \"newContacts.csv\",\n \"totalContacts\": 1,\n \"status\": \"COMPLETED\",\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"__v\": 0,\n \"result\": {\n \"message\": \"File synced successfully\"\n }\n }\n ],\n \"status\": \"PUBLISHED\",\n \"createdAt\": \"2024-10-11T11:52:51.895Z\",\n \"updatedAt\": \"2024-10-11T11:54:00.179Z\",\n \"__v\": 1\n },\n {\n \"_id\": \"670938ee71f3ed8976bd0faa\",\n \"flowId\": \"37b7285c1eb88ba4\",\n \"title\": \"Test1\",\n \"numberOfContacts\": 0,\n \"sources\": [],\n \"status\": \"UNPUBLISHED\",\n \"createdAt\": \"2024-10-11T14:40:46.980Z\",\n \"updatedAt\": \"2024-10-11T14:40:46.980Z\",\n \"__v\": 0\n }\n ],\n \"totalDocs\": 2,\n \"limit\": 10,\n \"totalPages\": 1,\n \"page\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"}],"_postman_id":"4fdd75cf-d9f1-4b75-bf78-be8e52b652a9"},{"name":"Create Campaign","id":"26c57122-87b3-4537-9293-742d83643482","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"title\": \"Test TEst campaign\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/campaigns","description":"

Endpoints

POST /campaigns

This API creates a new campaign and the corresponding Node-RED flow after validating the title.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Type	Requirement Status	Desc.
title	String	Required	The title of the campaign
description	String	Optional	A brief description of the campaign
validityStartTime	String	Optional	The start time for the campaign's validity
validityEndTime	String	Optional	The end time for the campaign's validity

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Endpoints

GET /campaigns/:campaignId

This API retrieves a campaign by its ID and sends retrieved campaign as a response. If campaign is not found, it sends a 404 response.

Path Variables

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	6709119371f3ed8976bd0f54

","urlObject":{"path":["campaigns",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"cdc643c8-536a-4bdc-8645-b0f9dcdb456b","type":"any","value":"6709119371f3ed8976bd0f54","key":"campaignId"}]}},"response":[{"id":"0ee68220-395c-4671-8bed-4e8f2ca46819","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"6709119371f3ed8976bd0f54\",\n \"flowId\": \"d969c71f7551d451\",\n \"title\": \"test\",\n \"numberOfContacts\": 1,\n \"sources\": [\n {\n \"_id\": \"670911ce71f3ed8976bd0f61\",\n \"name\": \"newContacts.csv\",\n \"totalContacts\": 1,\n \"status\": \"COMPLETED\",\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"__v\": 0,\n \"result\": {\n \"message\": \"File synced successfully\"\n }\n }\n ],\n \"status\": \"PUBLISHED\",\n \"createdAt\": \"2024-10-11T11:52:51.895Z\",\n \"updatedAt\": \"2024-10-11T11:54:00.179Z\",\n \"__v\": 1\n}"},{"id":"6225f297-4d62-4871-8703-168c491d5207","name":"Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"664b8e6fb0bcd70afda28847"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"00182ad3-288a-4115-9afc-2f56db4d4e78"},{"name":"Edit Campaign","id":"bcd7d57e-ca59-406b-a2e5-d7a50e82feff","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[],"body":{"mode":"raw","raw":"{\n \"title\": \"new test\",\n \"description\": \"This is a test campaign\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/campaigns/:campaignId","description":"

Endpoints

PATCH /campaigns/:campaignId

This API updates an existing campaign by its ID, checking for the campaign's existence and allowing updates to specific properties.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Type	Requirement Status	Desc.
title	String	Optional	The title of the campaign
description	String	Optional	A brief description of the campaign
validityStartTime	String	Optional	The start time for the campaign's validity
validityEndTime	String	Optional	The end time for the campaign's validity
executionDateTime	Date	Optional	The date and time when the campaign is executed
activityDateTime	Date	Optional	The date and time when the campaign activity is recorded

Path Variables

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	670938ee71f3ed8976bd0faa

","urlObject":{"path":["campaigns",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"014fe71b-83bc-47e5-aa5e-b2a0037ecf8b","type":"any","value":"670938ee71f3ed8976bd0faa","key":"campaignId"}]}},"response":[{"id":"37a551ce-2e45-4ff9-a0e8-40e091a3c6d2","name":"Success","originalRequest":{"method":"PATCH","header":[],"body":{"mode":"raw","raw":"{\n \"title\": \"new test\",\n \"description\": \"This is a test campaign\"\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"670938ee71f3ed8976bd0faa"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670938ee71f3ed8976bd0faa\",\n \"flowId\": \"37b7285c1eb88ba4\",\n \"title\": \"new test\",\n \"numberOfContacts\": 0,\n \"sources\": [],\n \"status\": \"UNPUBLISHED\",\n \"createdAt\": \"2024-10-11T14:40:46.980Z\",\n \"updatedAt\": \"2024-10-11T15:17:59.258Z\",\n \"__v\": 0,\n \"description\": \"This is a test campaign\"\n}"},{"id":"b87e69a6-2e68-4392-8673-6565de624f57","name":"Error","originalRequest":{"method":"PATCH","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"664b8e6fb0bcd70afda28847"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"bcd7d57e-ca59-406b-a2e5-d7a50e82feff"},{"name":"Delete Campaign","id":"f274d27f-669a-4767-8efd-a87216a0a72b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{campaignsBackendURI}}/campaigns/:campaignId","description":"

Endpoints

DELETE /campaigns/:campaignId

This API deletes an existing campaign by its ID, marking it as deleted and removing the associated Node-RED flow.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	6709432871f3ed8976bd0ff0

","urlObject":{"path":["campaigns",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"8c237991-d2af-4ec3-a221-453359834421","type":"any","value":"6709432871f3ed8976bd0ff0","key":"campaignId"}]}},"response":[{"id":"9392be3c-b56a-4823-ab36-37a1b21e24b2","name":"Success","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"6709432871f3ed8976bd0ff0"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Campaign deleted successfully\"\n}"},{"id":"78a1b8d1-d1e1-4dcc-a93a-4a3bb394ab2e","name":"Error","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId"],"variable":[{"key":"campaignId","value":"664b8e6fb0bcd70afda28847"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"f274d27f-669a-4767-8efd-a87216a0a72b"},{"name":"Get campaign contacts","id":"f0161359-3d4e-458d-b454-c1b26cf7de6e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/campaigns/:campaignId/contacts?limit=10&page=1","description":"

Endpoints

GET /campaigns/:campaignId/contacts

This API retrieves contacts associated with a specific campaign. It accepts paginated parameters and returns the contacts in paginated format.

Path Variables

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	6709119371f3ed8976bd0f54

","urlObject":{"path":["campaigns",":campaignId","contacts"],"host":["{{campaignsBackendURI}}"],"query":[{"key":"limit","value":"10"},{"key":"page","value":"1"}],"variable":[{"id":"c0c7d259-5246-4892-8935-0dbfd7b63f31","type":"any","value":"6709119371f3ed8976bd0f54","key":"campaignId"}]}},"response":[{"id":"9dde14de-db65-404d-894d-3ddb68de45ee","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/contacts?limit=10&page=1","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","contacts"],"query":[{"key":"limit","value":"10"},{"key":"page","value":"1"}],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"docs\": [\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"2000\",\n \"email\": \"ahmad@gmail.com\",\n \"facebook\": \"6643709602395571\",\n \"telegram\": \"5541536190\",\n \"phoneNumber2\": null,\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"fax\": null,\n \"whatsapp\": null,\n \"viber\": null,\n \"twitter\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670911ce71f3ed8976bd0f61\"\n ],\n \"tags\": []\n },\n \"_id\": \"670911d3adc92a2161c79d81\",\n \"firstName\": \"Ahmad\",\n \"lastName\": \"Ghani\",\n \"title\": null,\n \"gender\": \"Male\",\n \"country\": \"Pakistan\",\n \"city\": \"Lahore\",\n \"zipCode\": \"54500\",\n \"language\": [\n \"Urdu\",\n \"English\"\n ],\n \"timezone\": null,\n \"addressLine1\": null,\n \"addressLine2\": null,\n \"state\": null,\n \"company\": null,\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"__v\": 0,\n \"customFields\": {\n \"testfield1\": null\n }\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"504-621-8927\",\n \"phoneNumber2\": \"504-845-1427\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"jbutt@gmail.com\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d246\",\n \"firstName\": \"James\",\n \"lastName\": \"Butt\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Orleans\",\n \"city\": \"New Orleans\",\n \"zipCode\": \"70116\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"6649 N Blue Gum St\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Benton, John B Jr\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"810-292-9388\",\n \"phoneNumber2\": \"810-374-9840\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"josephine_darakjy@darakjy.org\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d247\",\n \"firstName\": \"Josephine\",\n \"lastName\": \"Darakjy\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Livingston\",\n \"city\": \"Brighton\",\n \"zipCode\": \"48116\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"4 B Blue Ridge Blvd\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Chanay, Jeffrey A Esq\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"856-636-8749\",\n \"phoneNumber2\": \"856-264-4130\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"art@venere.org\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d248\",\n \"firstName\": \"Art\",\n \"lastName\": \"Venere\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Gloucester\",\n \"city\": \"Bridgeport\",\n \"zipCode\": \"8014\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"8 W Cerritos Ave #54\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Chemel, James L Cpa\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"907-385-4412\",\n \"phoneNumber2\": \"907-921-2010\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"lpaprocki@hotmail.com\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d249\",\n \"firstName\": \"Lenna\",\n \"lastName\": \"Paprocki\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Anchorage\",\n \"city\": \"Anchorage\",\n \"zipCode\": \"99501\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"639 Main St\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Feltz Printing Service\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"513-570-1893\",\n \"phoneNumber2\": \"513-549-4561\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"donette.foller@cox.net\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d24a\",\n \"firstName\": \"Donette\",\n \"lastName\": \"Foller\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Butler\",\n \"city\": \"Hamilton\",\n \"zipCode\": \"45011\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"34 Center St\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Printing Dimensions\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"419-503-2484\",\n \"phoneNumber2\": \"419-800-6759\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"simona@morasca.com\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d24b\",\n \"firstName\": \"Simona\",\n \"lastName\": \"Morasca\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Ashland\",\n \"city\": \"Ashland\",\n \"zipCode\": \"44805\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"3 Mcauley Dr\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Chapman, Ross E Esq\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"773-573-6914\",\n \"phoneNumber2\": \"773-924-8565\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"mitsue_tollner@yahoo.com\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d24c\",\n \"firstName\": \"Mitsue\",\n \"lastName\": \"Tollner\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Cook\",\n \"city\": \"Chicago\",\n \"zipCode\": \"60632\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"7 Eads St\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Morlong Associates\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"408-752-3500\",\n \"phoneNumber2\": \"408-813-1105\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"leota@hotmail.com\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d24d\",\n \"firstName\": \"Leota\",\n \"lastName\": \"Dilliard\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Santa Clara\",\n \"city\": \"San Jose\",\n \"zipCode\": \"95111\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"7 W Jackson Blvd\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Commercial Press\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n },\n {\n \"channelAttributes\": {\n \"phoneNumber\": \"605-414-2147\",\n \"phoneNumber2\": \"605-794-4895\",\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"email\": \"sage_wieser@cox.net\",\n \"fax\": null,\n \"whatsapp\": null,\n \"facebook\": null,\n \"viber\": null,\n \"twitter\": null,\n \"telegram\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670bda5e71f3ed8976bd1143\"\n ],\n \"tags\": []\n },\n \"_id\": \"670bda60eae327959b93d24e\",\n \"firstName\": \"Sage\",\n \"lastName\": \"Wieser\",\n \"title\": null,\n \"gender\": null,\n \"country\": \"Minnehaha\",\n \"city\": \"Sioux Falls\",\n \"zipCode\": \"57105\",\n \"language\": [],\n \"timezone\": null,\n \"addressLine1\": \"5 Boston Ave #88\",\n \"addressLine2\": null,\n \"state\": null,\n \"company\": \"Truhlar And Truhlar Attys\",\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"customFields\": {\n \"testfield1\": null\n },\n \"__v\": 0\n }\n ],\n \"totalDocs\": 10,\n \"limit\": 10,\n \"totalPages\": 1,\n \"page\": 1,\n \"pagingCounter\": 1,\n \"hasPrevPage\": false,\n \"hasNextPage\": false,\n \"prevPage\": null,\n \"nextPage\": null\n}"}],"_postman_id":"f0161359-3d4e-458d-b454-c1b26cf7de6e"},{"name":"Publish Campaign","id":"dd069418-38ac-468f-829c-35f179fb2ca2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[],"url":"{{campaignsBackendURI}}/campaigns/publish/:campaignId","description":"

Endpoints

PATCH /campaigns/publish/:campaignId

This API changes the status of campaign to published and starts the execution of campaign on the contacts.

Path Variables

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	670938ee71f3ed8976bd0faa

","urlObject":{"path":["campaigns","publish",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"692842df-21f2-4f58-8bf9-054738d3858f","type":"any","value":"670938ee71f3ed8976bd0faa","key":"campaignId"}]}},"response":[{"id":"f9a5c8c7-33c4-44f8-ad81-85811ec9c81c","name":"Success","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/publish/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","publish",":campaignId"],"variable":[{"key":"campaignId","value":"670938ee71f3ed8976bd0faa"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670938ee71f3ed8976bd0faa\",\n \"flowId\": \"37b7285c1eb88ba4\",\n \"title\": \"new test\",\n \"numberOfContacts\": 0,\n \"sources\": [],\n \"status\": \"PUBLISHED\",\n \"createdAt\": \"2024-10-11T14:40:46.980Z\",\n \"updatedAt\": \"2024-10-11T16:20:17.502Z\",\n \"__v\": 0,\n \"description\": \"This is a test campaign\"\n}"},{"id":"1c2c8a80-7241-4f49-aba1-5489a814d246","name":"Error","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/publish/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","publish",":campaignId"],"variable":[{"key":"campaignId","value":"6644739df717a584900e2e31"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"dd069418-38ac-468f-829c-35f179fb2ca2"},{"name":"Unpublish Campaign","id":"24c9f33a-e5b7-4383-9d51-69d664b33bbb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[],"url":"{{campaignsBackendURI}}/campaigns/unpublish/:campaignId","description":"

Endpoints

PATCH /campaigns/unpublish/:campaignId

This API stops the execution of the campaign whose id is passed and changes the status of campaign to unpublished.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	670938ee71f3ed8976bd0faa

","urlObject":{"path":["campaigns","unpublish",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"b0478b98-781c-49bc-8dad-499bf1712018","type":"any","value":"670938ee71f3ed8976bd0faa","key":"campaignId"}]}},"response":[{"id":"cc5fd670-0cc1-4a77-aa4c-ff48d3ba9424","name":"Success","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/unpublish/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","unpublish",":campaignId"],"variable":[{"key":"campaignId","value":"670938ee71f3ed8976bd0faa"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670938ee71f3ed8976bd0faa\",\n \"flowId\": \"37b7285c1eb88ba4\",\n \"title\": \"new test\",\n \"numberOfContacts\": 0,\n \"sources\": [],\n \"status\": \"UNPUBLISHED\",\n \"createdAt\": \"2024-10-11T14:40:46.980Z\",\n \"updatedAt\": \"2024-10-11T16:22:40.131Z\",\n \"__v\": 0,\n \"description\": \"This is a test campaign\"\n}"},{"id":"0b2764ee-f8ad-4ec2-a978-b032c68a8dea","name":"Error","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/unpublish/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","unpublish",":campaignId"],"variable":[{"key":"campaignId","value":"6644739df717a584900e2e31"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"24c9f33a-e5b7-4383-9d51-69d664b33bbb"},{"name":"End Campaign","id":"5a08d73a-f33c-4a14-a643-44d59b69c31f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[],"url":"{{campaignsBackendURI}}/campaigns/end/:campaignId","description":"

Endpoints

PATCH /campaigns/end/:campaignId

This API ends an existing campaign by its ID and changes its status to ENDED. An ENDED campaign cannot be published again.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The unique identifier for a specific campaign	670938ee71f3ed8976bd0faa

","urlObject":{"path":["campaigns","end",":campaignId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"ed46c8db-3796-4d06-a956-3ab7608ba330","type":"any","value":"670938ee71f3ed8976bd0faa","key":"campaignId"}]}},"response":[{"id":"8cad8594-ddea-40a2-94f0-1a9e7853a284","name":"Success","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/end/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","end",":campaignId"],"variable":[{"key":"campaignId","value":"670938ee71f3ed8976bd0faa"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670938ee71f3ed8976bd0faa\",\n \"flowId\": \"37b7285c1eb88ba4\",\n \"title\": \"new test\",\n \"numberOfContacts\": 0,\n \"sources\": [],\n \"status\": \"ENDED\",\n \"createdAt\": \"2024-10-11T14:40:46.980Z\",\n \"updatedAt\": \"2024-10-11T16:40:47.844Z\",\n \"__v\": 0,\n \"description\": \"This is a test campaign\"\n}"},{"id":"b90a4ec5-1b2f-4f37-a1d1-4adf979e7ade","name":"Error","originalRequest":{"method":"PATCH","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/end/:campaignId","host":["{{campaignsBackendURI}}"],"path":["campaigns","end",":campaignId"],"variable":[{"key":"campaignId","value":"662bf0f3c16c7511d4f6c1e3"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No campaign found with the id\"\n}"}],"_postman_id":"5a08d73a-f33c-4a14-a643-44d59b69c31f"},{"name":"Get campaign from flow id","id":"8cdb3a1d-15b4-484e-9b71-e4df2974f94a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/campaigns/campaignfromflowid/:flowId","description":"

Endpoints

GET /campaigns/campaignfromflowid/:flowId

This API retrieves a campaign associated with a specified flow ID, returning a 404 error if no campaign is found.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
flowId	The unique identifier for a specific campaign's flow.	d969c71f7551d451

","urlObject":{"path":["campaigns","campaignfromflowid",":flowId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"b49e8222-b9db-4563-9cb4-d9603818cbb3","type":"any","value":"d969c71f7551d451","key":"flowId"}]}},"response":[{"id":"b9299516-e140-4bf2-b6bd-4662d8972e99","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/campaignfromflowid/:flowId","host":["{{campaignsBackendURI}}"],"path":["campaigns","campaignfromflowid",":flowId"],"variable":[{"key":"flowId","value":"d969c71f7551d451"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"6709119371f3ed8976bd0f54\",\n \"flowId\": \"d969c71f7551d451\",\n \"title\": \"test\",\n \"numberOfContacts\": 1,\n \"sources\": [\n \"670911ce71f3ed8976bd0f61\"\n ],\n \"status\": \"PUBLISHED\",\n \"createdAt\": \"2024-10-11T11:52:51.895Z\",\n \"updatedAt\": \"2024-10-11T11:54:00.179Z\",\n \"__v\": 1\n}"},{"id":"9ccaf3f2-81ed-4688-9a80-9ab85fc099d0","name":"Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/campaignfromflowid/:flowId","host":["{{campaignsBackendURI}}"],"path":["campaigns","campaignfromflowid",":flowId"],"variable":[{"key":"flowId","value":"662bf0f3c16c7511d4f6c1e3"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No associated campaign found!\"\n}"}],"_postman_id":"8cdb3a1d-15b4-484e-9b71-e4df2974f94a"},{"name":"Upload CSV","id":"ca65749e-96c3-444c-99e8-2fb2d4cb7448","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{campaignsBackendURI}}/campaigns/:campaignId/source","description":"

Endpoints

POST /campaigns/:campaignId/source

This API uploads a file to a specific campaign, validating the campaign's status and ensuring that only CSV files are accepted.

Request Body:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Type	Requirement Status	Desc.
originalname	String	Required	The name of the file being uploaded
chunkNumber	Number	Required	The current chunk number being uploaded
totalChunks	Number	Required	The total number of chunks for the file
file	File	Required	The actual CSV file being uploaded

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The ID of the campaign from which to upload the source	6709119371f3ed8976bd0f54

","urlObject":{"path":["campaigns",":campaignId","source"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"b9643fa7-28f9-4366-8ccc-cbd7b752698c","type":"any","value":"6709119371f3ed8976bd0f54","key":"campaignId"}]}},"response":[{"id":"832361cb-ff40-426f-be28-02216642e779","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"originalname","value":"contacts.csv","type":"text"},{"key":"chunkNumber","value":"0","type":"text"},{"key":"totalChunks","value":"1","type":"text"},{"key":"file","type":"file","src":["0yUwgJmcj/contacts.csv"]}]},"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/source","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","source"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670bd7b371f3ed8976bd1107\",\n \"name\": \"contacts.csv\",\n \"totalContacts\": 50,\n \"status\": \"SYNCING\",\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"__v\": 0,\n \"result\": {\n \"message\": \"File synced successfully\"\n }\n}"},{"id":"0a382230-c937-4e77-960b-8ef0695933a8","name":"Error","originalRequest":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"originalname","value":"contacts.xml","type":"text"},{"key":"chunkNumber","value":"0","type":"text"},{"key":"totalChunks","value":"1","type":"text"},{"key":"file","type":"file","src":["4YYzhv34U/NewContacts.xml"]}]},"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/source","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","source"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"}]}},"status":"Unsupported Media Type","code":415,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Only CSV files are allowed\"\n}"},{"id":"7be8e49a-bf43-4683-9427-4dee00174d0e","name":"Success-2","originalRequest":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"originalname","value":"contacts.csv","type":"text"},{"key":"chunkNumber","value":"0","type":"text"},{"key":"totalChunks","value":"1","type":"text"},{"key":"file","type":"file","src":["0yUwgJmcj/contacts.csv"]}]},"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/source","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","source"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670bda5e71f3ed8976bd1143\",\n \"name\": \"contacts.csv\",\n \"totalContacts\": 9,\n \"status\": \"SYNCING\",\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"__v\": 0,\n \"result\": {\n \"message\": \"File synced successfully\"\n }\n}"}],"_postman_id":"ca65749e-96c3-444c-99e8-2fb2d4cb7448"},{"name":"Delete CSV","id":"a60588c5-1205-4553-9c20-0cd341152571","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{campaignsBackendURI}}/campaigns/:campaignId/source/:sourceId","description":"

Endpoints

DELETE /campaigns/:campaignId/source/:sourceId

This API deletes a specific source from a campaign, ensuring that the source is not in the process of syncing and that the campaign exists.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
campaignId	The ID of the campaign from which to delete the source	6709119371f3ed8976bd0f54
sourceId	The ID of the source to be deleted	670bd7b371f3ed8976bd1107

","urlObject":{"path":["campaigns",":campaignId","source",":sourceId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"bc45abf1-8263-491b-a8e6-996f95ba9ebb","type":"any","value":"6709119371f3ed8976bd0f54","key":"campaignId"},{"id":"a5cfedb2-1f55-4737-a913-d5d128ff686b","type":"any","value":"670bd7b371f3ed8976bd1107","key":"sourceId"}]}},"response":[{"id":"c4ba3cb0-ec68-41c0-9eb2-a245785e1494","name":"Success","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/source/:sourceId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","source",":sourceId"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"},{"key":"sourceId","value":"670bd7b371f3ed8976bd1107"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"DONE\"\n}"},{"id":"c1373de6-3a6c-48a7-8eb1-174c0e85f14c","name":"Error","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaignsBackendURI}}/campaigns/:campaignId/source/:sourceId","host":["{{campaignsBackendURI}}"],"path":["campaigns",":campaignId","source",":sourceId"],"variable":[{"key":"campaignId","value":"6709119371f3ed8976bd0f54"},{"key":"sourceId","value":"670bd7b371f3ed8976bd1108"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No file found with the id\"\n}"}],"_postman_id":"a60588c5-1205-4553-9c20-0cd341152571"}],"id":"a788f247-459c-4cc8-b784-06767bb177a4","description":"

This folder consists of APIs for creating, updating, retrieving, publishing and deleting campaigns. It also handles csv data uploads.

\n","_postman_id":"a788f247-459c-4cc8-b784-06767bb177a4"},{"name":"Contacts","item":[{"name":"Get Contact by ID","id":"160ce431-3151-42d5-bf82-7e7b37191f81","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/contacts/:id","description":"

Endpoints

GET /contacts/:id

This API handles fetching a contact by its ID, returning a 404 error if no contact is found.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
id	The unique identifier for a contact	670911d3adc92a2161c79d81

","urlObject":{"path":["contacts",":id"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"ea72c637-5fda-4a00-bfc5-7fc43a1feb31","type":"any","value":"670911d3adc92a2161c79d81","key":"id"}]}},"response":[{"id":"e9ea639a-568a-4087-8c34-35635cbd4e55","name":"Success","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/contacts/:id","host":["{{campaignsBackendURI}}"],"path":["contacts",":id"],"variable":[{"key":"id","value":"670911d3adc92a2161c79d81"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"channelAttributes\": {\n \"phoneNumber\": \"2000\",\n \"email\": \"ahmad@gmail.com\",\n \"facebook\": \"6643709602395571\",\n \"telegram\": \"5541536190\",\n \"phoneNumber2\": null,\n \"phoneNumber3\": null,\n \"mobileNumber\": null,\n \"mobileNumber2\": null,\n \"mobileNumber3\": null,\n \"fax\": null,\n \"whatsapp\": null,\n \"viber\": null,\n \"twitter\": null,\n \"instagram\": null\n },\n \"preferredChannels\": {\n \"preferredChannel\": null,\n \"preferredChannel2\": null,\n \"preferredChannel3\": null\n },\n \"preferredLanguages\": {\n \"preferredLanguage\": null,\n \"preferredLanguage2\": null,\n \"preferredLanguage3\": null\n },\n \"systemAttributes\": {\n \"sourceReference\": [\n \"670911ce71f3ed8976bd0f61\"\n ],\n \"tags\": []\n },\n \"_id\": \"670911d3adc92a2161c79d81\",\n \"firstName\": \"Ahmad\",\n \"lastName\": \"Ghani\",\n \"title\": null,\n \"gender\": \"Male\",\n \"country\": \"Pakistan\",\n \"city\": \"Lahore\",\n \"zipCode\": \"54500\",\n \"language\": [\n \"Urdu\",\n \"English\"\n ],\n \"timezone\": null,\n \"addressLine1\": null,\n \"addressLine2\": null,\n \"state\": null,\n \"company\": null,\n \"companyWebsite\": null,\n \"campaign\": \"6709119371f3ed8976bd0f54\",\n \"deliveryStatus\": \"undelivered\",\n \"__v\": 0,\n \"customFields\": {\n \"testfield1\": null\n }\n}"},{"id":"1c7b6b00-06cc-4d2f-8899-c4fb4d5b3653","name":"Error","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaignsBackendURI}}/contacts/:id","host":["{{campaignsBackendURI}}"],"path":["contacts",":id"],"variable":[{"key":"id","value":"670911d3adc92a2161c79d82"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No contact found with the id\"\n}"}],"_postman_id":"160ce431-3151-42d5-bf82-7e7b37191f81"}],"id":"e023a4d2-b537-4896-8b96-4ff414118042","description":"

This folder handles campaign contact delivery statuses. It retrieves contact information by ID within the campaign system.

\n","_postman_id":"e023a4d2-b537-4896-8b96-4ff414118042"},{"name":"Custom Fields","item":[{"name":"Get Custom Fields","id":"3df6b96c-7bc7-4806-82b6-dd3c8e412638","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/customfields/","description":"

Endpoints

GET /customfields/

This API retrieves all custom fields and returns them in a response. If an error occurs, it responds with a 500 status and an error message.

\n","urlObject":{"path":["customfields",""],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[]}},"response":[{"id":"f6df7fa4-f072-4ce1-a1b1-74c2f3b5b666","name":"Success","originalRequest":{"method":"GET","header":[],"url":"{{campaignsBackendURI}}/customfields/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"_id\": \"670baa8d71f3ed8976bd1044\",\n \"name\": \"testfield1\",\n \"dataType\": \"String\",\n \"__v\": 0\n }\n]"}],"_postman_id":"3df6b96c-7bc7-4806-82b6-dd3c8e412638"},{"name":"Add Custom Field","id":"c75e9a2f-98e2-4ec7-96d8-0790b1d603aa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"testFieldNewNEw\",\n \"dataType\": \"String\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/customfields/","description":"

Endpoints

POST /customfields/

This API creates a custom field with a specified name and data type, ensuring that the field name is unique, does not contain spaces, and is not a reserved field.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Type	Requirement status	Desc.
name	String	Required	The name of the custom field to be created. It is converted to lower case. It must not contain spaces and must not be reserved field name.
dataType	String	Required	The data type of the custom field. It should be one of the valid schema fields: String, Number, Date, Buffer, Boolean, Mixed, ObjectId, Array, Decimal128, Map, Schema, UUID, BigInt.

","urlObject":{"path":["customfields",""],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[]}},"response":[{"id":"35bd68f3-8765-40cc-93bc-3b29079a5ca6","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"testFieldNewNEw\",\n \"dataType\": \"String\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/customfields/"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"name\": \"testfieldnewnew\",\n \"dataType\": \"String\",\n \"_id\": \"670ba9f071f3ed8976bd1033\",\n \"__v\": 0\n}"},{"id":"7b1fd2d4-116c-4519-b82f-0232e53877b6","name":"Error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"firstname\",\n \"dataType\": \"String\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/customfields/"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"This is a reserved field name. Please choose another field name.\"\n}"}],"_postman_id":"c75e9a2f-98e2-4ec7-96d8-0790b1d603aa"},{"name":"Delete Custom Field","id":"c5ae56e0-6ce6-474f-8841-931c70f1e8ea","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{campaignsBackendURI}}/customfields/:customFieldId","description":"

Endpoints

DELETE /customfields/:customFieldId

This API deletes a custom field by its ID and removes references to it from all contacts.

Path Variables:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Variable	Description	Example
customFieldId	The unique identifier of the custom field to be deleted	670ba9f071f3ed8976bd1033

","urlObject":{"path":["customfields",":customFieldId"],"host":["{{campaignsBackendURI}}"],"query":[],"variable":[{"id":"d4464d8b-19d3-44b7-a92c-6ec426880377","type":"any","value":"670ba9f071f3ed8976bd1033","key":"customFieldId"}]}},"response":[{"id":"741f304d-dd0a-4e7c-bb86-4d6a65e2a01b","name":"Success","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaignsBackendURI}}/customfields/:customFieldId","host":["{{campaignsBackendURI}}"],"path":["customfields",":customFieldId"],"variable":[{"key":"customFieldId","value":"670ba9f071f3ed8976bd1033"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"_id\": \"670ba9f071f3ed8976bd1033\",\n \"name\": \"testfieldnewnew\",\n \"dataType\": \"String\",\n \"__v\": 0\n}"},{"id":"67d0dca8-46b5-4ee7-8575-396848193251","name":"Error","originalRequest":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaignsBackendURI}}/customfields/:customFieldId","host":["{{campaignsBackendURI}}"],"path":["customfields",":customFieldId"],"variable":[{"key":"customFieldId","value":"670ba9f071f3ed8976bd1034"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Custom field not found\"\n}"}],"_postman_id":"c5ae56e0-6ce6-474f-8841-931c70f1e8ea"}],"id":"df106342-fbf1-42c6-b735-83d2efc0074c","description":"

This folder handles CRUD operations for custom fields, including retrieving, creating, and deleting fields while ensuring data validation.

\n","_postman_id":"df106342-fbf1-42c6-b735-83d2efc0074c"}],"id":"f0bc18b4-c41b-4f06-9a24-32f80b39f8df","description":"

CX Campaigns API can be used to create, retrieve, delete and manage campaigns. It manages campaign attributes and connects with different communication channels to improve customer engagement.

\n","_postman_id":"f0bc18b4-c41b-4f06-9a24-32f80b39f8df"},{"name":"Routing Engine","item":[{"name":"Routing Attributes","item":[{"name":"To add a routing attribute","id":"498c917d-2cd8-479d-b91e-4da90f0c7cf1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\": \"\", // 3 - 110 characters\n \"description\": \"\", //limit:500, optional wrt API\n \"type\": \"\", // ENUM - 1. BOOLEAN, 2. PROFICIENCY_LEVEL \n \"defaultValue\": \"\" // BOOLEAN: 0,1 - PROFICIENCY_LEVEL : 1-10\n}"},"url":"{{url}}/routing-attributes","description":"

Endpoints

POST/routing-attributes

This API allows you to add routing attributes.

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
Id - String - Required	A unique identifier (assigned automatically by the Routing Engine configurations backend).
Name - String - Required	Name of the routing attribute.
Description - String - Required	Short description of the routing attribute.
Type - Enum - Required	Boolean or Proficiency-level.
defaultValue - int - Required	An integer value. 0 or 1 for boolean type and 1 - 10 for proficiency-level type. When assigning a routing attribute to an agent, if a value is not provided then this default value is used.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["routing-attributes"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"48a7c766-f816-4176-b2a9-fdd8938f1f75","name":"Invalid field format","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": \"true\" //invalid field format, should be int.\n}"},"url":"{{baseUrl}}/routing-attributes"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:11:18.254+00:00\",\n \"error\": \"error.invalid-field-format\",\n \"message\": \"JSON parse error: Cannot deserialize value of type `int` from String \\\"true\\\": not a valid Integer value; nested exception is com.fasterxml.jackson.databind.exc.InvalidFormatException: Cannot deserialize value of type `int` from String \\\"true\\\": not a valid Integer value\\n at [Source: (PushbackInputStream); line: 5, column: 21] (through reference chain: com.ef.cim.objectmodel.RoutingAttribute[\\\"defaultValue\\\"])\"\n}"},{"id":"b918ee49-c7d4-417d-8fae-5f0837c5880a","name":"Validation error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": null,\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n}"},"url":"{{baseUrl}}/routing-attributes"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:06:57.812+00:00\",\n \"error\": \"error.validation\",\n \"message\": \"field 'name': must not be null\"\n}"},{"id":"2b43504e-f64e-4c97-b3f1-ac60afc5d7aa","name":"OK","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"attribute1\",\n \"description\": \"description1\", //optional field\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n}"},"url":"{{url}}/routing-attributes"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\":\"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"attribute1\",\n \"description\": \"description1\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n}"}],"_postman_id":"498c917d-2cd8-479d-b91e-4da90f0c7cf1"},{"name":"Return routing attributes list","id":"4e4eaa7c-cf1b-4240-a83f-a4aa86647927","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{routing-engine-url}}/routing-attributes","description":"

Endpoints

GET /routing-attributes

This API returns the routing attributes that exist in the system.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns attributes list	1. name 2. description 3. type 4. defaultValue
OK	Code 404	Not found

","urlObject":{"path":["routing-attributes"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"eaffda2a-de5b-41a0-89fd-ddc31215639c","name":"Nothing found","originalRequest":{"method":"GET","header":[],"url":"{{baseUrl}}/routing-attributes"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"[] //if nothing is found, empty list will be sent."},{"id":"28242eee-61bb-4e30-9523-0e0a23925b6e","name":"OK","originalRequest":{"method":"GET","header":[],"url":"{{url}}/routing-attributes"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 6\n },\n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n }\n]"}],"_postman_id":"4e4eaa7c-cf1b-4240-a83f-a4aa86647927"},{"name":"To update a routing attribute","id":"d6726ae7-7c31-408d-bfa6-1224809a926a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\": \"\", //110 characters\n \"description\": \"\", //limit: 500, optional wrt API\n \"type\": \"\", // ENUM - 1. Boolean, 2. Proficient\n \"defaultValue\": \"\" // Boolean: 0,1 - Proficiency: 1-10\n}"},"url":"{{baseUrl}}/routing-attributes/{{id}}","description":"

Endpoints

PUT/routing-attributes/{{id}}

This API allows you to update routing attributes.

Request

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
Name - String - Required	Name of the routing attribute.
Description - String - Required	Short description of the routing attribute.
Type - Enum - Required	Boolean or Proficiency-level.
defaultValue - int - Required	An integer value. 0 or 1 for boolean type and 1 - 10 for proficiency-level type. When assigning a routing attribute to an agent, if a value is not provided then this default value is used.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["routing-attributes","{{id}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"68975689-fdc0-4989-86f1-7f4ee936e99c","name":"OK","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\"\n \"defaultValue\": 4\n}"},"url":"{{url}}/routing-attributes/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\":\"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Test\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n}"},{"id":"e996d218-b28b-4b4f-ab77-65bce0e8662c","name":"Validation error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\": null,\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n}"},"url":"{{baseUrl}}/routing-attributes/ed977fda-4f2c-4e23-accd-d672f5ac941e"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:06:57.812+00:00\",\n \"error\": \"error.validation\",\n \"message\": \"field 'name': must not be null\"\n}"},{"id":"998fd0fc-d75e-4581-b607-c940d7fcbdc4","name":"Resource not found","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n}"},"url":"{{baseUrl}}/routing-attributes/ed977fda-4f2c-4e23-accd-d672f5ac941e"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:27:28.340+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find resource to update\"\n}"}],"_postman_id":"d6726ae7-7c31-408d-bfa6-1224809a926a"},{"name":"To delete a routing attribute","id":"1d107115-dfdd-4fc4-9a4e-a0ccee67a130","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{url}}/routing-attributes/{{id}}","description":"

DEL/routing-attributes/{{id}}

This API allows you to delete routing attributes.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400
Conflict (returns list of Precision Queue and agents that are associated with Routing attribute)	409

","urlObject":{"path":["routing-attributes","{{id}}"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"711539ac-a134-48c3-b762-a3ec42cc81ee","name":"Resource not found","originalRequest":{"method":"DELETE","header":[],"url":"{{baseUrl}}/routing-attributes/c9250b86-c40c-4407-87ba-0fc8ac3153d8"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:37:53.835+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find resource to delete\"\n}"},{"id":"c548f03a-e76e-4c81-8a9a-a9e8cd9510b1","name":"Conflict","originalRequest":{"method":"DELETE","header":[],"url":"{{baseUrl}}/routing-attributes/c9250b86-c40c-4407-87ba-0fc8ac3153d8"},"status":"Conflict","code":409,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"precisionQueues\": [], //list of precision queues containing this attribute\n \"agents\": [] //list of agents containing this attribute\n}"},{"id":"cdafb289-8a6f-418e-bc5e-3f35e0fe08a4","name":"OK","originalRequest":{"method":"DELETE","header":[],"url":"{{url}}/routing-attributes/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-03-03T03:36:51.773+00:00\",\n \"message\": \"Successfully deleted\"\n}"}],"_postman_id":"1d107115-dfdd-4fc4-9a4e-a0ccee67a130"},{"name":"getAgentsWithAssociatedRoutingAttribute","id":"2ddab3f6-52d7-43e1-8a04-9129e260e3ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"65a3a0e0f86a6970764e6406\",\n \"name\": \"Telegram\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n {\n \"id\": \"65a243d4f86a6970764e63fa\",\n \"name\": \"Voice\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{routing-engine-url}}/routing-attributes/agents","urlObject":{"path":["routing-attributes","agents"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"8d9ed65f-1a14-4417-b7cd-95fcd5ff6d73","name":"OK","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"65a3a0e0f86a6970764e6406\",\n \"name\": \"Telegram\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n {\n \"id\": \"65a243d4f86a6970764e63fa\",\n \"name\": \"Voice\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{routing-engine-url}}/routing-attributes/agents"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"29cba100-df6d-4302-9248-f59fe1e8f060\",\n \"keycloakUser\": {\n \"id\": \"29cba100-df6d-4302-9248-f59fe1e8f060\",\n \"firstName\": \"\",\n \"lastName\": \"\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\",\n \"supervisor\"\n ],\n \"username\": \"haroon\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\",\n \"manage\"\n ]\n },\n {\n \"rsid\": \"7ef8836c-7afd-4602-8289-eae92acca295\",\n \"rsname\": \"supervisor\",\n \"scopes\": [\n \"view_all\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"a7687281-ea0d-4e8a-a6b6-146d3e4ccd50\",\n \"teamName\": \"Abraham TEam2\"\n },\n \"supervisedTeams\": [\n {\n \"teamId\": \"ab50ef7b-b963-4fd0-b8d4-963092469658\",\n \"teamName\": \"Ahmad-Team\"\n },\n {\n \"teamId\": \"f5bf0eb0-a109-4335-9abc-08e3a5cee9db\",\n \"teamName\": \"DEV-CIM\"\n }\n ]\n },\n \"associatedRoutingAttributes\": [\n {\n \"routingAttribute\": {\n \"id\": \"65a66bc2a2eff67ade4e4402\",\n \"name\": \"Channels Team\",\n \"description\": \"Channels Team\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n },\n {\n \"routingAttribute\": {\n \"id\": \"65a243cef86a6970764e63f9\",\n \"name\": \"Chat\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"participantType\": \"CCUser\",\n \"associatedMrds\": [\n {\n \"mrdId\": \"62f9e360ea5311eda05b0242\",\n \"maxAgentTasks\": 1\n },\n {\n \"mrdId\": \"65a8f5cca2eff67ade4f66fc\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65aa9ca874d44175fb7dcb1f\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65a66bcfa2eff67ade4e4427\",\n \"maxAgentTasks\": 10\n },\n {\n \"mrdId\": \"65a3a0ecf86a6970764e6409\",\n \"maxAgentTasks\": 4\n },\n {\n \"mrdId\": \"6305de07166ba1099d11d8e6\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"20316843be924c8ab4f57a7a\",\n \"maxAgentTasks\": 1\n }\n ]\n },\n {\n \"id\": \"be9a3045-e246-4cec-a3eb-a030307f1231\",\n \"keycloakUser\": {\n \"id\": \"be9a3045-e246-4cec-a3eb-a030307f1231\",\n \"firstName\": \"\",\n \"lastName\": \"ahmad\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"junaid5\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"53bc66b9-d0d8-457a-9404-44c6beb00741\",\n \"teamName\": \"Abraham Team3\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [\n {\n \"routingAttribute\": {\n \"id\": \"65a243cef86a6970764e63f9\",\n \"name\": \"Chat\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"participantType\": \"CCUser\",\n \"associatedMrds\": [\n {\n \"mrdId\": \"62f9e360ea5311eda05b0242\",\n \"maxAgentTasks\": 1\n },\n {\n \"mrdId\": \"65a8f5cca2eff67ade4f66fc\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65aa9ca874d44175fb7dcb1f\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65a66bcfa2eff67ade4e4427\",\n \"maxAgentTasks\": 10\n },\n {\n \"mrdId\": \"65a3a0ecf86a6970764e6409\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"6305de07166ba1099d11d8e6\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"20316843be924c8ab4f57a7a\",\n \"maxAgentTasks\": 1\n }\n ]\n }\n]"},{"id":"81575c80-a808-4ed5-a84a-373bb5bf3e38","name":"NOT FOUND","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"65a3a0e0f86a6970764e6406\",\n \"name\": \"Telegram\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n {\n \"id\": \"65a243d4f86a6970764e63fa\",\n \"name\": \"Voice\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{routing-engine-url}}/routing-attributes/agents"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2024-02-27T09:29:42.176+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find RoutingAttribute : Chat resource.\"\n}"}],"_postman_id":"2ddab3f6-52d7-43e1-8a04-9129e260e3ef"}],"id":"ebd0483c-f21a-4633-be76-95fd81a3034c","description":"

Routing attributes are skills of an Agent or a Supervisor. An agent can be assigned unlimited number of unique Routing-attributes. This section describe APIs to create, update and delete routing attributes.

\n","_postman_id":"ebd0483c-f21a-4633-be76-95fd81a3034c"},{"name":"MRD","item":[{"name":"To create mrd","id":"90db78f3-a13b-4baa-8135-4bb075d92d10","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\": \"voice-mrd\",\n \"description\": \"handles all voice requests\",\n \"interruptible\": true,\n \"maxRequests\": 5,\n \"managedByRe\": false\n}"},"url":"{{routing-engine-url}}/media-routing-domains","description":"

Endpoints

POST/routing-engine/media-routing-domains

This API allows you to create Media Routing Domain (MRD).

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	Name of the media routing domain
description - String - Required	Short description of the media routing domain
interruptible - Bool - Required	true or false. Tells whether a conversion of a specific media domain can be interrupted at the agent's end by a higher priority conversation. For example, voice has priority over chat requests.
maxRequests - int - Required	This is the max tasks that the MRD can receive. By default, each agent's max tasks value = MRD's max task request.
managedByRe - Bool - Required	true or false

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["media-routing-domains"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"31684355-7d39-4281-a385-8d2b02bd6c69","name":"OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"mrd1\",\n \"description\": \"mrd1 description\",\n \"interruptible\": true,\n \"maxRequests\": 5,\n \"managedByRe\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/media-routing-domains"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"616d25bb1d6bef11a9064f21\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1 description\",\n \"interruptible\": true,\n \"maxRequests\": 5,\n \"managedByRe\": true\n}"}],"_postman_id":"90db78f3-a13b-4baa-8135-4bb075d92d10"},{"name":"Return mrd list","id":"e9828934-778f-4fc6-971c-10a9803a5b99","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{routing-engine-url}}/media-routing-domains?mrdId=6298b744b777de61844f616b","description":"

Endpoints

GET /routing-attributes/media-routing-domains?mrdId

This API returns the routing attributes that exist in the system. If the querey parameter (mrdId) is not null, it will try to find the realted MRD. Otherwise, it will return the list of MRDs.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns attributes list	1. Id 2. name 3. description 4. interruptible 5. maxRequests 6.managedByRe
OK	Code 404	Not found

","urlObject":{"path":["media-routing-domains"],"host":["{{routing-engine-url}}"],"query":[{"key":"mrdId","value":"6298b744b777de61844f616b"}],"variable":[]}},"response":[{"id":"4fc31c1d-2e34-4517-b5b5-c8f74df48b67","name":"Return MRD list","originalRequest":{"method":"GET","header":[],"url":"{{routing-engine-url}}/media-routing-domains"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"f54de9e5-6d84-4f12-b6e1-425e8fef9754"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 17 Jun 2022 08:30:46 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"6298b744b777de61844f616b\",\n \"name\": \"VOICE\",\n \"description\": \"Standard voice MRD\",\n \"interruptible\": false,\n \"maxRequests\": 1,\n \"managedByRe\": false\n },\n {\n \"id\": \"62aaa1bda713eb08974349b3\",\n \"name\": \"CHAT\",\n \"description\": \"chat\",\n \"interruptible\": true,\n \"maxRequests\": 5,\n \"managedByRe\": true\n },\n {\n \"id\": \"62aaa61443ddfd0b79323536\",\n \"name\": \"Ahmad's MRD\",\n \"description\": \"To be used for dev testing by Ahmad.\",\n \"interruptible\": true,\n \"maxRequests\": 8,\n \"managedByRe\": true\n },\n {\n \"id\": \"62ab8059e1098e6345dedbd3\",\n \"name\": \"test-mrd\",\n \"description\": \"handles all voice requests\",\n \"interruptible\": true,\n \"maxRequests\": 5,\n \"managedByRe\": true\n },\n {\n \"id\": \"62ab8244e1098e6345dedbd4\",\n \"name\": \"test-mrd2\",\n \"description\": \"handles all voice requests\",\n \"interruptible\": true,\n \"maxRequests\": 55,\n \"managedByRe\": true\n },\n {\n \"id\": \"62ab86fa22f6da34cce394f6\",\n \"name\": \"test-mrd3\",\n \"description\": \"handles all voice requests\",\n \"interruptible\": true,\n \"maxRequests\": 77,\n \"managedByRe\": true\n },\n {\n \"id\": \"62ab8833fbcddc09d1610e37\",\n \"name\": \"test-mrd5\",\n \"description\": \"handles all voice requests\",\n \"interruptible\": true,\n \"maxRequests\": 55,\n \"managedByRe\": true\n }\n]"},{"id":"e0a455cc-1bbb-4e12-bd51-38da65178b8d","name":"MRD by MRD-Id","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{routing-engine-url}}/media-routing-domains?mrdId=6298b744b777de61844f616b","host":["{{routing-engine-url}}"],"path":["media-routing-domains"],"query":[{"key":"mrdId","value":"6298b744b777de61844f616b"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"8effbf43-17e8-4d47-94f6-5079307a765e"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 17 Jun 2022 10:17:33 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"6298b744b777de61844f616b\",\n \"name\": \"VOICE\",\n \"description\": \"Standard voice MRD\",\n \"interruptible\": false,\n \"maxRequests\": 1,\n \"managedByRe\": true\n}"},{"id":"5a37ee7d-57b9-463b-b0de-9f2b7675f5c3","name":"Invalid MRD-ID","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{routing-engine-url}}/media-routing-domains?mrdId=6298b744b777de61844f616","host":["{{routing-engine-url}}"],"path":["media-routing-domains"],"query":[{"key":"mrdId","value":"6298b744b777de61844f616"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"1ae1d177-b63c-431d-bfb7-7e9ec0ccd838"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 17 Jun 2022 10:18:04 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-06-17T10:18:04.845+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find the MRD resource with id: 6298b744b777de61844f616\"\n}"}],"_postman_id":"e9828934-778f-4fc6-971c-10a9803a5b99"},{"name":"To update mrd","id":"5e51551b-83ff-4403-af44-c51135373ea2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"name\": \"Chat-Mrd\",\r\n \"description\": \"handles all chat requests\",\r\n \"interruptible\": true,\r\n \"maxRequests\": 2,\r\n \"managedByRe\": true\r\n}"},"url":"{{routing-engine-url}}/media-routing-domains/:id","description":"

Endpoints

PUT/routing-attributes/media-routing-domains/:id

This API allows you to update routing attributes.

Request

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	Name of the media routing domain
description - String - Required	Short description of the media routing domain
interruptible - Bool - Required	true or false. Tells whether a conversion of a specific media domain can be interrupted at the agent's end by a higher priority conversation. For example, voice has priority over chat requests.
maxRequests - int - Required	This is the max tasks that the MRD can receive. By default, each agent's max tasks value = MRD's max task request.
managedByRe - Bool - Required	true or false.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["media-routing-domains",":id"],"host":["{{routing-engine-url}}"],"query":[],"variable":[{"id":"bc52bf55-9818-4272-91c6-9ea61569c9d2","type":"any","value":"616d4a2258860d599a973d9c","key":"id"}]}},"response":[{"id":"8c30f861-9552-4dcd-8d53-205964efdec4","name":"OK","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"chat-mrd\",\n \"description\": \"handles all chat requests\",\n \"interruptible\": true,\n \"maxRequests\": 4,\n \"managedByRe\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/media-routing-domains/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"616d25bb1d6bef11a9064f21\",\n \"name\": \"chat-mrd\",\n \"description\": \"handles all chat requests\",\n \"interruptible\": true,\n \"maxRequests\": 4,\n \"managedByRe\": true\n}"},{"id":"a76d0c58-5ee4-44d4-b0e9-dbc98e6b6689","name":"Conflict on update","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"name\": \"whatsapp-mrd\",\r\n \"description\": \"This MRD for WhatsApp chat.\",\r\n \"interruptible\": true,\r\n \"maxRequests\": 3\r\n}"},"url":"{{presales-cim}}/routing-engine/media-routing-domains/628f6a9d855c26502dbc6aaa"},"status":"Conflict","code":409,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 21:14:46 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"ba9b00b2-92bf-415f-a4b6-1012d6c45e3c"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"}],"cookie":[],"responseTime":null,"body":"{\n \"mrdName\": \"whatsapp-mrd\",\n \"reason\": \"Failed to update the MRD : whatsapp-mrd.Because the following agents have MaxTask against this MRD which are greater than the new MRD maxRequest value i.e. 3.Please update the agentMaxTask before updating the MRD MaxRequest.\",\n \"agents\": [\n {\n \"participantType\": \"CCUser\",\n \"id\": \"03ec1f56-929f-4702-b1b3-7363f6c2c69f\",\n \"keycloakUser\": {\n \"id\": \"03ec1f56-929f-4702-b1b3-7363f6c2c69f\",\n \"firstName\": \"rao\",\n \"lastName\": \"waqas akram\",\n \"roles\": [\n \"agent\"\n ],\n \"username\": \"rao\",\n \"permittedResources\": null,\n \"realm\": \"university\"\n },\n \"associatedRoutingAttributes\": [\n {\n \"routingAttribute\": {\n \"id\": \"628cab92855c26502dbc6aa7\",\n \"name\": \"English \",\n \"description\": \"language skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"associatedMrds\": [\n {\n \"mrdId\": \"628caba3855c26502dbc6aa8\",\n \"maxAgentTasks\": 4\n },\n {\n \"mrdId\": \"6298a4155c24d0734dfa2b50\",\n \"maxAgentTasks\": 9\n },\n {\n \"mrdId\": \"628f6a9d855c26502dbc6aaa\",\n \"maxAgentTasks\": 5\n }\n ]\n }\n ]\n}"}],"_postman_id":"5e51551b-83ff-4403-af44-c51135373ea2"},{"name":"To delete mrd by id","id":"544b2ad2-361e-45ed-ae65-1acc40e7cd56","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{routing-engine-url}}/media-routing-domains/:id","description":"

DEL/routing-attributes/media-routing-domains

This API allows you to delete MRD by ID.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400
Conflict (returns list of Precision Queue and tasks that are associated with MRD)	409

","urlObject":{"path":["media-routing-domains",":id"],"host":["{{routing-engine-url}}"],"query":[],"variable":[{"id":"00486950-eece-4cdd-b032-44ea3794f75a","type":"any","value":"616d4a2258860d599a973d9c","key":"id"}]}},"response":[{"id":"666b13ff-0936-4aa8-99d5-bc3c213d6409","name":"OK","originalRequest":{"method":"DELETE","header":[],"url":"{{url}}/media-routing-domains/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2021-10-18T07:53:40.319+00:00\",\n \"message\": \"Successfully Deleted\"\n}"},{"id":"f742791b-4379-46aa-8e31-8138c9e26cbf","name":"Delete Conflict","originalRequest":{"method":"DELETE","header":[],"url":"{{url}}/media-routing-domains/{{id}}"},"status":"Conflict","code":409,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"precisionQueues\": [],\n \"tasks\": []\n}"}],"_postman_id":"544b2ad2-361e-45ed-ae65-1acc40e7cd56"}],"id":"c40481cd-4dde-42e4-8465-285e0b53d993","description":"

A Media Routing Domain (MRD) is a collection of precision queues associated with a common media class. It is used to organise requests coming from each communication medium, such as voice and chat and manage agent states in each MRD. This folder defines API for creating, updating, deleting and querying existing MRDs.

\n","_postman_id":"c40481cd-4dde-42e4-8465-285e0b53d993"},{"name":"Precision Queues","item":[{"name":"Steps","item":[{"name":"Add Step","id":"6af973c9-b001-4e12-8d4a-ab44c48e2069","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"612df8cbb56ff552c38ed05b\",\n \"name\": \"Science\",\n \"description\": \"Agent's science skill\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 5\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"615af1e4e9e848465ba3edae\",\n \"name\": \"Marketting\",\n \"description\": \"Marketting skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":"{{routing-engine-url}}/precision-queues/:queueId/steps","description":"

Endpoints

POST/routing-engine/precision-queues/:queueId/steps

This API allows you to add steps (criteria) for inclusion of an agent to a particluar precision queue. The ariteria can be matched aganist more than one routing attribute.

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
routingAttribute - Object - Required	Contains properties of routing attributes
relationalOperator - String - Required	Operator for checking whether the agent fits the criteria.
value - Numeric - Required
preTermCondition - String - Required
preExpressionCondition - String - Required

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["precision-queues",":queueId","steps"],"host":["{{routing-engine-url}}"],"query":[],"variable":[{"id":"7953c975-ca3b-4cf4-a69f-0910ba3d34b9","type":"any","value":"616d29281d6bef11a9064f23","key":"queueId"}]}},"response":[{"id":"6a240174-a73a-4f85-9cd7-b211805358bf","name":"OK","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"9384c593-6a7a-457d-885a-fd33ede9a999\",\n \"name\": \"Marketting\",\n \"description\": \"Whether the agent have marketting skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"29fa6349-22a1-4cb3-9ba3-c913e576af77\",\n \"name\": \"Sales\",\n \"description\": \"Whether the agent have Sales skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": \"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"\"\""},{"id":"fb6a6714-9b12-4818-a62b-d94acfe8aee3","name":"Routing-Attr not found","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"9384c593-6a7a-457d-885a-fd33ede9a999\",\n \"name\": \"Marketting\",\n \"description\": \"Whether the agent have marketting skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"29fa6349-22a1-4cb3-9ba3-c913e576af77\",\n \"name\": \"Sales\",\n \"description\": \"Whether the agent have Sales skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": \"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"Could not find a routing-attribute resource\"\n}"},{"id":"7dfe4c1e-b226-4927-8833-9ec4f4b5c3c5","name":"Queue not found","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"9384c593-6a7a-457d-885a-fd33ede9a999\",\n \"name\": \"Marketting\",\n \"description\": \"Whether the agent have marketting skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"29fa6349-22a1-4cb3-9ba3-c913e576af77\",\n \"name\": \"Sales\",\n \"description\": \"Whether the agent have Sales skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": \"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"Queue not found for id: \"\n}"},{"id":"2a531440-1d1d-4dc0-837b-4ed6cce25f1f","name":"Cannot add more than 10 steps","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"9384c593-6a7a-457d-885a-fd33ede9a999\",\n \"name\": \"Marketting\",\n \"description\": \"Whether the agent have marketting skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"29fa6349-22a1-4cb3-9ba3-c913e576af77\",\n \"name\": \"Sales\",\n \"description\": \"Whether the agent have Sales skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": \"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"\"\n}"}],"_postman_id":"6af973c9-b001-4e12-8d4a-ab44c48e2069"},{"name":"Update Step","id":"b06d62fc-9332-4985-a0df-ec11b76ddf8a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 3,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": \"29fa6349-22a1-4cb3-9ba3-c913e576af77\",\n \"name\": \"Sales\",\n \"description\": \"Whether the agent have Sales skill\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": \"AND\"\n }\n ],\n \"preExpressionCondition\": null\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":"/precision-queues/:queueId/steps/:id","description":"

Endpoints

PUT/precision-queues/:queueId/steps

This API allows you to update precision queues.

Request

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
routingAttribute - Object - Required	Contains properties of routing attributes
relationalOperator - String - Required	Operator for checking whether the agent fits the criteria.
value - Numeric - Required
preTermCondition - String - Required
preExpressionCondition - String - Required

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

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}\n ],\n \"preExpressionCondition\": \"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"Could not find a routing-attribute resource\"\n}"},{"id":"0feb18ba-0bed-4416-8914-fd19d7304d37","name":"Queue not found","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n 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\"OR\"\n }\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"Queue not found for id: \"\n}"},{"id":"dc3e7831-af48-4422-a8b8-d800b9622a99","name":"Step not found","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"33d6112a-3562-4f29-8cdf-af6bb2cb6666\",\n \"name\": \"Science\",\n \"description\": \"The science proficiency level of an agent\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 4\n },\n \"relationalOperator\": \">=\",\n \"value\": 7,\n \"preTermCondition\": null\n },\n {\n \"routingAttribute\": {\n \"id\": 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}\n ],\n \"timeout\": 5\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"/precision-queues/:queueId/steps","path":["precision-queues",":queueId","steps"],"variable":[{"key":"queueId","value":null}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"\",\n \"error\": \"\",\n \"message\": \"\"\n}"}],"_postman_id":"b06d62fc-9332-4985-a0df-ec11b76ddf8a"},{"name":"Delete Step","id":"9d0695fa-8e9e-4707-9888-e1179c1209f1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"/precision-queues/:queueId/steps/:id","description":"

DEL/routing-attributes/media-routing-domains/:id

This API allows you to delete Steps by ID.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400
Conflict (returns list of Precision Queue and agents that are )	409

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Id of the queue where the criteria (step) needs to be deleted from.

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agent ID

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Optional

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Required

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\"65a66bc2a2eff67ade4e4402\",\n \"name\": \"Channels Team\",\n \"description\": \"Channels Team\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n },\n {\n \"routingAttribute\": {\n \"id\": \"65a243cef86a6970764e63f9\",\n \"name\": \"Chat\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"participantType\": \"CCUser\",\n \"associatedMrds\": [\n {\n \"mrdId\": \"62f9e360ea5311eda05b0242\",\n \"maxAgentTasks\": 1\n },\n {\n \"mrdId\": \"65a8f5cca2eff67ade4f66fc\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65a66bcfa2eff67ade4e4427\",\n \"maxAgentTasks\": 10\n },\n {\n \"mrdId\": \"65a3a0ecf86a6970764e6409\",\n \"maxAgentTasks\": 4\n },\n {\n \"mrdId\": \"6305de07166ba1099d11d8e6\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"20316843be924c8ab4f57a7a\",\n \"maxAgentTasks\": 1\n }\n ]\n },\n {\n \"id\": \"be9a3045-e246-4cec-a3eb-a030307f1231\",\n \"keycloakUser\": {\n \"id\": \"be9a3045-e246-4cec-a3eb-a030307f1231\",\n \"firstName\": \"\",\n \"lastName\": \"ahmad\",\n \"roles\": [\n \"default-roles-expertflow\",\n \"agent\",\n \"offline_access\",\n \"uma_authorization\"\n ],\n \"username\": \"junaid5\",\n \"permittedResources\": {\n \"Resources\": [\n {\n \"rsid\": \"2158c6d6-cfdc-4ecb-aab4-8c521ee0d193\",\n \"rsname\": \"subscribed-list\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"81e4cf55-e5fe-4612-965a-14e6d5888ca2\",\n \"rsname\": \"state-change\",\n \"scopes\": [\n \"manage_state_change\"\n ]\n },\n {\n \"rsid\": \"0697f9c1-e15f-436b-9dd4-de11f80887d1\",\n \"rsname\": \"customer-labels\",\n \"scopes\": [\n \"assign_label\"\n ]\n },\n {\n \"rsid\": \"1d0c4094-9584-47fa-9a7f-4dee489cf4f7\",\n \"rsname\": \"customer-schema\",\n \"scopes\": [\n \"view\"\n ]\n },\n {\n \"rsid\": \"db95f093-7a90-43ab-a0d7-7afca15fbec6\",\n \"rsname\": \"agent-conversation-control\",\n \"scopes\": [\n \"view_history\",\n \"view_leave_chat\",\n \"view_history_active_customer \",\n \"view_direct_transfer\",\n \"view_initiate_chat\",\n \"view_wrap_up\",\n \"view_conference\"\n ]\n },\n {\n \"rsid\": \"5d0a7462-6bc3-4f76-89a4-9259073fb9fd\",\n \"rsname\": \"customer\",\n \"scopes\": [\n \"masked_pii\",\n \"view\",\n \"view_pii\",\n \"view_in_conversation\",\n \"manage_in_conversation\",\n \"manage\"\n ]\n }\n ]\n },\n \"realm\": \"expertflow\",\n \"attributes\": {},\n \"userTeam\": {\n \"teamId\": \"53bc66b9-d0d8-457a-9404-44c6beb00741\",\n \"teamName\": \"Abraham Team3\"\n },\n \"supervisedTeams\": []\n },\n \"associatedRoutingAttributes\": [\n {\n \"routingAttribute\": {\n \"id\": \"65a243cef86a6970764e63f9\",\n \"name\": \"Chat\",\n \"description\": null,\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"value\": 1\n }\n ],\n \"participantType\": \"CCUser\",\n \"associatedMrds\": [\n {\n \"mrdId\": \"62f9e360ea5311eda05b0242\",\n \"maxAgentTasks\": 1\n },\n {\n \"mrdId\": \"65a8f5cca2eff67ade4f66fc\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"65a66bcfa2eff67ade4e4427\",\n \"maxAgentTasks\": 10\n },\n {\n \"mrdId\": \"65a3a0ecf86a6970764e6409\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"6305de07166ba1099d11d8e6\",\n \"maxAgentTasks\": 5\n },\n {\n \"mrdId\": \"20316843be924c8ab4f57a7a\",\n \"maxAgentTasks\": 1\n }\n ]\n }\n]"},{"id":"01ac8656-febe-4fa6-a344-e1639b02733f","name":"NOT FOUND","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{routing-engine-url}}/precision-queues/:queueId/agents?stepId=65dc4082144d0e580fc313a4","host":["{{routing-engine-url}}"],"path":["precision-queues",":queueId","agents"],"query":[{"key":"stepId","value":"65dc4082144d0e580fc313a4","description":"Optional"}],"variable":[{"key":"queueId","value":"65a243fef86a6970764e63fb","description":"Required"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2024-01-25T08:07:36.871+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Queue not found for id: 65a243fef86a6970764e63fbs\"\n}"}],"_postman_id":"c9a62992-2d6e-4f2a-93a4-3013dc50d1a1"}],"id":"07c54400-a4c4-4e06-9f2b-6a3a323fe73b","description":"

Steps are the criteria based on which the agents automatically become part of precision queues based on their routing attributes.

\n","_postman_id":"07c54400-a4c4-4e06-9f2b-6a3a323fe73b"},{"name":"Queue Flush","item":[{"name":"Get Token","id":"b97b02ff-1391-45c7-9b5f-9ecea81cba84","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim.expertflow.com/routing-engine/keycloak_token","description":"

Endpoints

GET/routing-engine/keycloak_token

This API returns the keycloak token for required authentication to flush the queue.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200.	returns token and authenticates the user.
OK	Code 404	Not found

","urlObject":{"protocol":"https","path":["routing-engine","keycloak_token"],"host":["cim","expertflow","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"b97b02ff-1391-45c7-9b5f-9ecea81cba84"},{"name":"Flush Specific Queue","id":"8526f58e-b27d-4e08-a981-1d80eecc3aad","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"token":""},"isInherited":false},"method":"DELETE","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/routing-engine/precision-queues/:queueName/tasks","description":"

DEL/routing-engine/precision-queues/:queueName/tasks

This API allows you to flush the queue by its name.

If customerId is passed, the task against the customer ID will be flushed. If it is not passed than all the tasks of that queue will be flushed.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400

","urlObject":{"protocol":"https","path":["routing-engine","precision-queues",":queueName","tasks"],"host":["efcx-ldtst","expertflow","com"],"query":[{"disabled":true,"key":"customerId","value":"669a62d8ad5c69f6eb7d28a4"}],"variable":[{"id":"9f3b4de9-1b34-4402-aad7-d2055fe6b7f1","type":"any","value":"","key":"queueName"}]}},"response":[],"_postman_id":"8526f58e-b27d-4e08-a981-1d80eecc3aad"},{"name":"Flush All Queues","id":"5362a577-e639-4c47-8e31-507e904e642d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"token":""},"isInherited":false},"method":"DELETE","header":[],"url":"https://cim.expertflow.com/routing-engine/precision-queues/tasks","description":"

DEL/routing-engine/precision-queues/tasks

This API allows you to flush all the queues.

If customerId is passed, the task against the customer ID will be flushed. If it is not passed than all the tasks of that queue will be flushed.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400

","urlObject":{"protocol":"https","path":["routing-engine","precision-queues","tasks"],"host":["cim","expertflow","com"],"query":[{"disabled":true,"key":"customerId","value":""}],"variable":[]}},"response":[],"_postman_id":"5362a577-e639-4c47-8e31-507e904e642d"}],"id":"010516f3-44ec-4b07-9dcc-34bf91417262","description":"

This is an API to clear all queues or a specific queue. When this API is called, all chats that are in the queue should be cleared/closed and send a message to the agent terminating all chats that queue.

\n","_postman_id":"010516f3-44ec-4b07-9dcc-34bf91417262"},{"name":"To create precision queue","id":"001d1dfc-74ea-4c22-a4bc-e2737f8d4c60","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\": \"chat-queue\",\n \"mrd\": {\"id\": \"616d28501d6bef11a9064f22\", \"name\": \"CHAT\", \"maxRequests\": 5},\n \"serviceLevelType\": 3,\n \"serviceLevelThreshold\": \"2\"\n}"},"url":"{{routing-engine-url}}/precision-queues","description":"

Endpoints

POST/routing-engine/precision-queues

This API allows you to create precision queue.

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	Name of the precision queue
mrd - Object - Required	returns properties of the object.
serviceLevelType - Int - Required
serviceLevelThreshold - Int - Required

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["precision-queues"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"613c05f6-5cc0-41d8-a850-0efeae41ce2d","name":"NOT FOUND","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 81685913,\n \"message\": \"non mollit cillum consequat\"\n}"},{"id":"21601881-a2dd-47be-914e-0e1513b17e9d","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -15174556,\n \"message\": \"deserunt officia labore nostrud\"\n}"},{"id":"0878806a-1278-4ccd-82ba-f31c6082b0ac","name":"Unexpected error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -28240468,\n \"message\": \"velit laborum ea\"\n}"},{"id":"e2954ce5-2207-4fd6-b2f7-db0c5275b8e4","name":"BAD REQUEST","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 19796095,\n \"message\": \"velit labore ullamco\"\n}"},{"id":"f0ca6e2b-b65a-42ee-99f5-23fea0cfc3f8","name":"OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"mrd\": {\"id\":\"600016622b258400063fe52d\"},\n \"serviceLevelType\": 2,\n \"serviceLevelThreshold\": 123\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/precision-queues"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"600016622b258400063fe53c\",\n \"name\": \"Test\",\n \"mrd\": \n {\n \"id\": \"600016622b258400063fe52d\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1-description\",\n \"interruptible\": true\n },\n \"serviceLevelType\":2,\n \"serviceLevelThreshold\": 123,\n \"steps\": []\n}"}],"_postman_id":"001d1dfc-74ea-4c22-a4bc-e2737f8d4c60"},{"name":"To create precision queue locally","id":"cdfce59b-0a6a-441a-92fa-453abaf993b8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"name\": \"chat-queue\",\n \"mrd\": {\"id\": \"616d28501d6bef11a9064f22\"},\n \"serviceLevelType\": 3,\n \"serviceLevelThreshold\": \"2\"\n}"},"url":"{{routing-engine-url}}/precision-queues","description":"

Endpoints

POST/routing-engine/precision-queues

This API allows you to create precision queue.

Request

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	Name of the precision queue
mrd - Object - Required	returns properties of the object.
serviceLevelType - Int - Required
serviceLevelThreshold - Int - Required

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

","urlObject":{"path":["precision-queues"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"09f2cb8c-7e07-4c6e-8f3f-6b4c980a17f0","name":"NOT FOUND","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 81685913,\n \"message\": \"non mollit cillum consequat\"\n}"},{"id":"ebc12a5b-e79e-4a0e-aefd-c6f54e4a2913","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -15174556,\n \"message\": \"deserunt officia labore nostrud\"\n}"},{"id":"387877b9-0203-4b2e-9397-0881ec14db7c","name":"Unexpected error","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -28240468,\n \"message\": \"velit laborum ea\"\n}"},{"id":"c7fecab6-25c3-4ac1-8ed1-bae423c4cac6","name":"BAD REQUEST","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"ConditionOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 19796095,\n \"message\": \"velit labore ullamco\"\n}"},{"id":"1f4b84c4-9183-4a68-b899-2e6691f5e26e","name":"OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"mrd\": {\"id\":\"600016622b258400063fe52d\"},\n \"serviceLevelType\": 2,\n \"serviceLevelThreshold\": 123\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/precision-queues"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"600016622b258400063fe53c\",\n \"name\": \"Test\",\n \"mrd\": \n {\n \"id\": \"600016622b258400063fe52d\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1-description\",\n \"interruptible\": true\n },\n \"serviceLevelType\":2,\n \"serviceLevelThreshold\": 123,\n \"steps\": []\n}"}],"_postman_id":"cdfce59b-0a6a-441a-92fa-453abaf993b8"},{"name":"Return precision queue list with associated available agents","id":"9f47e965-7064-4862-bd53-9c143c2415c1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{routing-engine-url}}/precision-queues","description":"

Endpoints

GET /routing-engine/precision-queues

This API returns the precision queues that exist in the system with the provided id and the list of agents associated with the queue.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns attributes list	1. Id 2. name 3. mrd 4. serviceLevelType 5. serviceLevelThreshold 4. Steps
OK	Code 404	Not found

","urlObject":{"path":["precision-queues"],"host":["{{routing-engine-url}}"],"query":[{"disabled":true,"description":{"content":"

ID of the queue

\n","type":"text/plain"},"key":"queueId","value":"62aaa1ffa713eb08974349b5"}],"variable":[]}},"response":[{"id":"7eead590-05aa-49bd-8439-0cca6e481f83","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"GET","header":[],"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -15174556,\n \"message\": \"deserunt officia labore nostrud\"\n}"},{"id":"ab3389f4-590d-4bad-8a22-ebee08161eee","name":"BAD REQUEST","originalRequest":{"method":"GET","header":[],"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 19796095,\n \"message\": \"velit labore 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],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d674f5ac932d\"\n\n },\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n 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\"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":null\n }\n\n ],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d674f5ac932d\"\n\n }\n ]\n }\n]"},{"id":"cc914197-eab9-4486-8a26-4577c6aaf965","name":"Queue by 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\"interruptible\": true,\n \"maxRequests\": 5\n },\n \"serviceLevelType\": 1,\n \"serviceLevelThreshold\": 30,\n \"steps\": [\n {\n \"id\": \"32eb90a5-632a-43b8-b7d5-b1b55ea1c77b\",\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": {\n \"id\": \"62aaa1e7a713eb08974349b4\",\n \"name\": \"English\",\n \"description\": \"Is Agent proficient in English language\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\": null\n }\n ],\n \"preExpressionCondition\": null\n }\n ],\n \"timeout\": 30\n }\n ]\n}"},{"id":"63d1ddac-1d6e-410d-b20c-beb689271660","name":"Not FOUND by ID","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{routing-engine-url}}/precision-queues?queueId=62aaa1ffa713eb08974349b","host":["{{routing-engine-url}}"],"path":["precision-queues"],"query":[{"key":"queueId","value":"62aaa1ffa713eb08974349b"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"f8b14f4e-9d44-4b06-ab9d-9a8ef196971b"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 17 Jun 2022 10:14:22 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-06-17T10:14:22.070+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find the PrecisionQueue resource with id: 62aaa1ffa713eb08974349b\"\n}"}],"_postman_id":"9f47e965-7064-4862-bd53-9c143c2415c1"},{"name":"Return precision queue list with associated available agents Copy","id":"e955c93a-4ef9-438f-a1dd-ff2c5926d147","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{routing-engine-url}}/precision-queues","description":"

Endpoints

GET /routing-engine/precision-queues

This API returns the precision queues that exist in the system with the provided id and the list of agents associated with the queue.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns attributes list	1. Id 2. name 3. mrd 4. serviceLevelType 5. serviceLevelThreshold 4. Steps
OK	Code 404	Not found

","urlObject":{"path":["precision-queues"],"host":["{{routing-engine-url}}"],"query":[{"disabled":true,"description":{"content":"

ID of the queue

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ullamco\"\n}"},{"id":"73fe257f-9f46-4254-b546-a614d10c3c6a","name":"Unexpected error","originalRequest":{"method":"GET","header":[],"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -28240468,\n \"message\": \"velit laborum ea\"\n}"},{"id":"23f3dda0-fc6f-4748-be33-38661c954c2b","name":"OK","originalRequest":{"method":"GET","header":[],"url":"{{url}}/precision-queues"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"416a3b5a-c3f1-4890-93d3-2533ccbe4028\",\n \"name\": \"Valid\",\n \"mrd\": \n {\n \"id\": \"34f4d044-95e6-4c8a-b6d7-ed6a1b126450\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1-description\",\n \"interruptible\": true\n },\n \"serviceLevelType\": 2,\n \"serviceLevelThreshold\": 123,\n \"steps\": [\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":null\n }\n\n 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Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"f8b14f4e-9d44-4b06-ab9d-9a8ef196971b"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 17 Jun 2022 10:14:22 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-06-17T10:14:22.070+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Could not find the PrecisionQueue resource with id: 62aaa1ffa713eb08974349b\"\n}"}],"_postman_id":"e955c93a-4ef9-438f-a1dd-ff2c5926d147"},{"name":"To update precision 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Endpoints

PUT/precision-queues/{{id}}

This API allows you to update precision queues.

Request

The following properties can be updated:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
name - String - Required	Name of the precision queue
serviceLevelType - Int - Required
serviceLevelThreshold - Int - Required

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Description
Success	Code 200
Invalid field format	Code 400

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\"relationalOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -15174556,\n \"message\": \"deserunt officia labore nostrud\"\n}"},{"id":"6e2fd4fb-e84d-4c02-a81d-1d30c78e672b","name":"OK","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"name\": \"Test\",\n \"mrd\": { \"id\": \"600016622b258400063fe52d\"},\n \"serviceLevelType\": 2,\n \"serviceLevelThreshold\": 123\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/precision-queues/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"600016622b258400063fe53c\",\n \"name\": \"Test\",\n \"mrd\": \n {\n \"id\": \"600016622b258400063fe52d\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1-description\",\n \"interruptible\": true\n },\n \"serviceLevelType\": 2,\n \"serviceLevelThreshold\": 123,\n \"steps\": [\n {\n \"expressions\": [\n {\n \"terms\":\n [\n {\n \"routingAttribute\": \n {\n \"id\": \"600016622b258400063fe52d\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": \"2\"\n },\n \"relationalOperator\": \"==\",\n \"value\": \"4\",\n \"preTermCondition\":\"null\"\n }\n ],\n \"preExpressionCondition\":\"null\"\n }\n ],\n \"timeout\": 43\n }\n ]\n}"},{"id":"46f16da2-c70a-424b-8c2a-c2647c8c1b7f","name":"NOT FOUND","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"relationalOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 81685913,\n \"message\": \"non mollit cillum consequat\"\n}"},{"id":"2b89166d-4864-472d-8644-680f960222fc","name":"BAD REQUEST","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"[\n {\n \"Name\": \"Test\",\n \"mrd\": {\n \"_id:\\\"3232222422424\\\"\": null,\n \"Name:\\\"Test\\\"\": null,\n \"Description:\\\"Test\\\"\": null,\n \"Interruptible\": true\n },\n \"AgentSelectionCriteria\": \"longest available\",\n \"serviceLevelThreshold\": 12,\n \"serviceLevelType\": 1,\n \"Steps\": [\n {\n \"step\": {\n \"expressions\": [\n {\n \"expression\": [\n {\n \"AttributeName\": \"dd\",\n \"relationalOperator\": \"==\",\n \"Value\": \"false\"\n }\n ]\n }\n ],\n \"timeout\": 43\n },\n \"_id\": \"60001a142b25840006400cf6\"\n }\n ]\n }\n]"},"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 19796095,\n \"message\": \"velit labore ullamco\"\n}"}],"_postman_id":"cb9baee2-65bd-48bb-b176-09f5447376d4"},{"name":"To delete precision queue","id":"122f5234-32fe-4a7a-bd96-a9be4bd1ed91","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{routing-engine-url}}/precision-queues/:id","description":"

DEL/routing-engine/precision-queues/:ids

This API allows you to delete precision queue by ID.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Response	Code
OK	200
Resource not found	400

","urlObject":{"path":["precision-queues",":id"],"host":["{{routing-engine-url}}"],"query":[],"variable":[{"id":"48faac22-cf98-42b2-922a-16f4764bf8a5","type":"any","value":"616d4a3e58860d599a973d9d","key":"id"}]}},"response":[{"id":"f1f58877-fdea-4455-890f-756245377423","name":"SERVICE UNAVAILABLE","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Service Unavailable","code":503,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 46584987,\n \"message\": \"nostru\"\n}"},{"id":"93ca82e1-57d2-4ca3-aec0-3d3220a0c38f","name":"BAD GATEWAY","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Bad Gateway","code":502,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -39091783,\n \"message\": \"dolore\"\n}"},{"id":"06a8536f-3227-4d82-bd63-f3b10f13c08c","name":"Unexpected error","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -28240468,\n \"message\": \"velit laborum ea\"\n}"},{"id":"2b44bad1-7960-4201-8bae-5383a39fbc13","name":"BAD REQUEST","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 19796095,\n \"message\": \"velit labore ullamco\"\n}"},{"id":"2ff1b601-c3fa-4452-b7b7-ae13799bee26","name":"GATEWAY TIMEOUT","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Gateway Timeout","code":504,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -39045872,\n \"message\": \"reprehenderit est\"\n}"},{"id":"85c06890-1c7b-410e-8813-c35a9eef934c","name":"NOT FOUND","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": 81685913,\n \"message\": \"non mollit cillum consequat\"\n}"},{"id":"cf1dad70-d772-48f3-ad0e-5b60fe0ad9d1","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{baseUrl}}/mre-microservice/mre/api/pqueue?id=","host":["{{baseUrl}}"],"path":["mre-microservice","mre","api","pqueue"],"query":[{"key":"id","value":""}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -15174556,\n \"message\": \"deserunt officia labore nostrud\"\n}"},{"id":"efd78dcc-7044-4233-8195-bd5d31fa780d","name":"OK","originalRequest":{"method":"DELETE","header":[],"url":"{{url}}/precision-queues/{{id}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"msg\": \"Precision Queue deleted successfully\"\n}"},{"id":"3c4e3d5d-f3b4-41c3-9949-1bfc096d1c1e","name":"Delete Conflict","originalRequest":{"method":"DELETE","header":[],"url":"{{url}}/precision-queues/{{id}}"},"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"[\n \"\"\n]"}],"_postman_id":"122f5234-32fe-4a7a-bd96-a9be4bd1ed91"},{"name":"Return precision queue list","id":"2fb5f977-ca01-4fa7-a90c-5ba2f80da127","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{routing-engine-url}}/precision-queues","description":"

Endpoints

GET /routing-engine/precision-queues

This API returns the precision queues that exist in the system.

Response:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns attributes list	1. Id 2. name 3. mrd 4. serviceLevelType 5. serviceLevelThreshold
OK	Code 404	Not found

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labore ullamco\"\n}"},{"id":"999be429-7731-49f7-b651-87cf7a7993ed","name":"Unexpected error","originalRequest":{"method":"GET","header":[],"url":"{{baseUrl}}/mre-microservice/mre/api/pqueue"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"code\": -28240468,\n \"message\": \"velit laborum ea\"\n}"},{"id":"9123705d-5219-48c1-ae6d-71224e9ae4ff","name":"OK","originalRequest":{"method":"GET","header":[],"url":"{{url}}/precision-queues"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"416a3b5a-c3f1-4890-93d3-2533ccbe4028\",\n \"name\": \"Valid\",\n \"mrd\": \n {\n \"id\": \"34f4d044-95e6-4c8a-b6d7-ed6a1b126450\",\n \"name\": \"mrd1\",\n \"description\": \"mrd1-description\",\n \"interruptible\": true\n },\n \"serviceLevelType\": 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}\n\n ],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d674f5ac932d\"\n\n },\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":null\n }\n\n ],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d174f5ac932d\"\n\n },\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":null\n }\n\n ],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d274f5ac932d\"\n\n },\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n 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\"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":\"OR\"\n }\n\n ],\n \"preExpressionCondition\":null\n },\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac932d\",\n \"name\": \"Attribute2\",\n \"description\": \"Test\",\n \"type\": \"BOOLEAN\",\n \"defaultValue\": 1\n },\n \"relationalOperator\": \"==\",\n \"value\": 1,\n \"preTermCondition\":null\n }\n\n ],\n \"preExpressionCondition\":\"AND\"\n }\n ],\n \"timeout\": 20,\n \"id\":\"ed977fda-4f2c-4e23-accd-d674f5ac932d\"\n\n },\n {\n \"expressions\": [\n {\n \"terms\": [\n {\n \"routingAttribute\": \n {\n \"id\": \"ed977fda-4f2c-4e23-accd-d672f5ac941f\",\n \"name\": \"Attribute1\",\n \"description\": \"Test\",\n \"type\": \"PROFICIENCY_LEVEL\",\n \"defaultValue\": 2\n },\n \"relationalOperator\": \"==\",\n \"value\": 4,\n \"preTermCondition\":null\n },\n {\n \"routingAttribute\": \n {\n 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These APIs assign agent attributes to agents. You can retrieve, update and delete these attributes from an agent using these APIs.

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These APIs maintain agent states, tasks and resources.

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The agentId and the taskState are optional. if none of them is provided then all tasks will be returned.

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conversationId is the Id of the conversation for which we retreive the EWT.

This API allows you to fetch the EWT(estimated wait time) of all the queued tasks of the conversation besed on the conversationId. It will return an empty list in case if there are no tasks in queue for the asked conversation.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 200. A list with the EWT detail for each task will be returned

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\"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"124713aa-498c-4ac8-8e48-46ef1eeaff47\",\n \"channel\": {\n \"id\": \"6224aa535bd05f57c1c18517\",\n \"name\": \"web\",\n \"serviceIdentifier\": \"1111\",\n \"tenant\": {\n \"id\": \"e6cf93ff-2f15-450e-b594-ae76fbc5fd3f\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"a517c1ac-a815-4a50-a1a3-0aaf7c42fbd8\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60000,\n \"customerActivityTimeout\": 30,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"EXTERNAL\",\n \"routingObjectId\": \"6224aa24378c960030df479f\",\n \"agentRequestTtl\": 60000\n },\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\"\n },\n \"channelConnector\": {\n \"id\": \"6224a9d25bd05f57c1c18506\",\n \"name\": \"web\",\n \"channelProviderInterface\": {\n \"id\": 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\"firstName\": \"Jane Doe\",\n \"phoneNumber\": [],\n \"isAnonymous\": true,\n \"__v\": 0,\n \"web\": [\n \"456\"\n ]\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"456\",\n \"serviceIdentifier\": \"1111\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"webChannel\",\n \"additionalAttributes\": [\n {\n \"key\": \"WebChannelData\",\n \"type\": \"WebChannelData\",\n \"value\": {\n \"browserDeviceInfo\": {\n \"browserId\": \"123456\",\n \"browserIdExpiryTime\": \"9999\",\n \"browserName\": \"chrome\",\n \"deviceType\": \"desktop\"\n },\n \"queue\": \"\",\n \"locale\": {\n \"timezone\": \"asia/karachi\",\n \"language\": \"english\",\n \"country\": \"pakistan\"\n },\n \"formData\": {\n \"id\": 0.5443357468011791,\n \"formId\": 0.5560378793336953,\n \"filledBy\": \"web-init\",\n \"attributes\": [\n {\n \"value\": \"\",\n \"key\": \"firstName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"lastName\",\n \"type\": \"string\"\n },\n {\n \"value\": \"\",\n \"key\": \"email\",\n \"type\": \"string\"\n },\n {\n \"value\": \"456\",\n \"key\": \"channelIdentifier1\",\n \"type\": \"string\"\n }\n ],\n \"createdOn\": \"2022-05-30T13:53:06.354Z\"\n }\n }\n }\n ]\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"topicId\": \"171fb018-67b1-420d-84aa-9dc802f9e688\",\n \"state\": \"STARTED\",\n \"active\": true\n },\n \"mrd\": {\n \"id\": \"622222cc5bd05f57c1c18431\",\n \"name\": \"VOICE\",\n \"description\": \"VOICE mrd description\",\n \"interruptible\": false,\n \"maxRequests\": 5\n },\n \"queue\": null,\n \"priority\": 1,\n \"state\": {\n \"name\": \"BUSY\",\n \"reasonCode\": null\n },\n \"assignedTo\": \"7b033393-98db-4d36-8088-ca1c83d8e8f1\",\n \"enqueueTime\": 1653918763421\n}"}],"_postman_id":"48f67053-bb99-451c-897c-8daa3fdb4b58"},{"name":"assign-task","id":"df0b6d9d-fb97-4841-b583-580d3f2ae7b5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"agentId\": \"cc69c51c-9b49-487a-9264-ac3022c4bad4\",\n \"mrdId\": \"62d7aa6afd74815574c9ef94\",\n \"taskState\": {\n \"name\": \"ACTIVE\",\n \"reasonCode\": null\n },\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"61f7da0c-5444-4794-82d3-bf390fc5de3c\",\n \"channel\": {\n \"id\": \"62d0e93495435329cf066178\",\n \"name\": \"360WhatsApp\",\n \"serviceIdentifier\": \"4930609859535\",\n \"tenant\": {\n \"id\": \"e6b5f371-c0e8-4160-a719-d9bc1c9fa939\",\n \"name\": null\n },\n \"channelConfig\": {\n \"id\": \"fb0ab7e2-dab4-47c2-ba85-ea8d25fbaa4e\",\n \"channelMode\": \"HYBRID\",\n \"conversationBot\": \"\",\n \"responseSla\": 60,\n \"customerActivityTimeout\": 60,\n \"customerIdentificationCriteria\": {\n \"value\": null\n },\n \"routingPolicy\": {\n \"agentSelectionPolicy\": \"LONGEST_AVAILABLE\",\n \"routeToLastAgent\": true,\n \"routingMode\": \"PULL\",\n \"routingObjectId\": \"62d0e93495435329cf066199\",\n \"agentRequestTtl\": 20\n },\n \"botId\": \"8b43ef12-f30b-48ce-aa03-c60d450fc042\"\n },\n \"channelConnector\": {\n \"id\": \"62d0e93495435329cf066165\",\n \"name\": \"360Dialog\",\n \"channelProviderInterface\": {\n \"id\": \"615c27939ef5dd306f2a1ec1\",\n \"name\": \"REST\",\n \"supportedChannelTypes\": [],\n \"providerWebhook\": \"https://webhook.com\",\n \"channelProviderConfigSchema\": []\n },\n \"channelProviderConfigs\": [],\n \"tenant\": {\n \"id\": \"ca2110c8-5b36-4cab-81fc-e62c5fa0570d\",\n \"name\": null\n }\n },\n \"channelType\": {\n \"id\": \"62d0e93495435329cf066156\",\n \"name\": \"WhatsApp\",\n \"channelLogo\": \"41432_calendar.svg\",\n \"isInteractive\": true,\n \"mediaRoutingDomain\": \"62d7aa6afd74815574c9ef94\"\n }\n },\n \"customer\": {\n \"_id\": \"f18664fb-a87a-4db1-af71-50c0c086e4f4\",\n \"firstName\": \"John\",\n \"phoneNumber\": [],\n \"isAnonymous\": false,\n \"additionalDetail\": {\n \"lastName\": \"Cena\",\n \"email\": \"john@cena.com\"\n },\n \"__v\": 0\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"requestPriority\": 0,\n \"channelTypeCode\": \"web\",\n \"additionalAttributes\": []\n },\n \"latestIntent\": null,\n \"customerPresence\": {\n \"value\": null\n },\n \"isActive\": true,\n \"conversationId\": \"1d9f6f96-02d9-4a9e-b879-c1013d8a62d3\",\n \"state\": \"STARTED\"\n },\n \"routingMode\": \"PULL\"\n}","options":{"raw":{"language":"json"}}},"url":"{{routing-engine-url}}/tasks/assign","urlObject":{"path":["tasks","assign"],"host":["{{routing-engine-url}}"],"query":[],"variable":[]}},"response":[{"id":"234d42a3-18e2-4276-ae4b-3b5e131afa57","name":"200 OK - 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These APIs maintain agent tasks and states.

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This API allows you to create form.

The description of the fields for this API is given here: https://docs.expertflow.com/display/CIMp/Create+Form

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This API is a proxy of conversation manager api for pushing form data as an activity

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The description of the fields for this API is given here: https://docs.expertflow.com/Update+Form

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mode=block"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"correlationId","value":"460ceac5-9550-4995-b10e-7bd72e885d3b"},{"key":"ETag","value":"W/\"70-m3/xUz3MsQHo7v3s5N3oQbYTl4Y\""},{"key":"Content-Encoding","value":"br"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Form updated successfully\",\n \"actions\": [\n {\n \"op\": \"replace\",\n \"path\": \"/formTitle\",\n \"value\": \"Pre Chat form\"\n }\n ]\n}"}],"_postman_id":"8b2b5743-28a9-48ac-8713-44758864e48a"}],"id":"61350c0c-9769-4a0a-9464-cbbc412bdf84","description":"

This section contains description of APIs for creating, updating, deleting forms and for validation of form fields.

The detailed description for each form API is contained here in this document: https://docs.expertflow.com/display/CIMp/Form+APIs

\n","_postman_id":"61350c0c-9769-4a0a-9464-cbbc412bdf84"},{"name":"Reporting","item":[{"name":"Actuator","item":[{"name":"Get Loggers","id":"ff9c2a83-2fac-4157-aac6-917d51eab457","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/actuator/loggers","urlObject":{"path":["actuator","loggers"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"7cc4d2cb-09dd-4225-9b15-e69947650bad","name":"Get Loggers","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/actuator/loggers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 10:51:50 GMT"},{"key":"Content-Type","value":"application/vnd.spring-boot.actuator.v3+json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"levels\": [\n \"OFF\",\n \"ERROR\",\n \"WARN\",\n \"INFO\",\n \"DEBUG\",\n \"TRACE\"\n ],\n \"loggers\": {\n \"ROOT\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"_org\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"_org.springframework\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"_org.springframework.web\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"_org.springframework.web.servlet\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"_org.springframework.web.servlet.HandlerMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"_org.springframework.web.servlet.HandlerMapping.Mappings\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com.ef\": {\n \"configuredLevel\": \"DEBUG\",\n \"effectiveLevel\": \"DEBUG\"\n },\n \"com.ef.realtimereportsmanager\": {\n \"configuredLevel\": \"INFO\",\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.common\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.common.CommonLogger\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.config\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.config.RedisConfig\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.AgentActivityController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.AgentStateController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.BotActiveChatsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.HistoricalDataController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.MrdStatsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.QueueActiveChatsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.QueueStatsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.QueuedChatsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.controller.TeamsController\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.exceptions\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.exceptions.GenericExceptionHandler\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.exceptions.RestResponseEntityExceptionHandler\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.repository\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.repository.AgentPresenceRepository\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.AgentActivityDetailService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.AgentStateService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.BotActiveChatsService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.HistoricalDataService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.MrdStatsService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.QueueActiveChatsService\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"com.ef.realtimereportsmanager.service.QueueStatsService\": {\n \"effectiveLevel\": 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\"com.zaxxer.hikari.pool.ProxyConnection\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com.zaxxer.hikari.pool.ProxyLeakTask\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com.zaxxer.hikari.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com.zaxxer.hikari.util.ConcurrentBag\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"com.zaxxer.hikari.util.DriverDataSource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.event\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.event.jfr\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.event.jfr.EventRecorderHolder\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.resource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.resource.AddressResolverGroupProvider\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.resource.DefaultClientResources\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.lettuce.core.resource.DefaultEventLoopGroupProvider\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.common\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.common.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.common.util.internal\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.common.util.internal.logging\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.common.util.internal.logging.InternalLoggerFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder.jvm\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder.jvm.ExecutorServiceMetrics\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder.jvm.JvmGcMetrics\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder.mongodb\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.binder.mongodb.DefaultMongoCommandTagsProvider\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.internal\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.core.instrument.internal.DefaultGauge\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.observation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.observation.SimpleObservation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.micrometer.observation.SimpleObservation$SimpleScope\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.resolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.resolver.AddressResolverGroup\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.HashedWheelTimer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.ResourceLeakDetector\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.ResourceLeakDetectorFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.AbstractEventExecutor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.DefaultPromise\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.DefaultPromise.rejectedExecution\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.FastThreadLocalThread\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.GlobalEventExecutor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"io.netty.util.concurrent.SingleThreadEventExecutor\": {\n \"effectiveLevel\": 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{\n \"effectiveLevel\": \"WARN\"\n },\n \"org.apache.tomcat.util.net.NioSelectorPool\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"org.eclipse\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.eclipse.jetty\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.eclipse.jetty.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.eclipse.jetty.util.component\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.eclipse.jetty.util.component.AbstractLifeCycle\": {\n \"configuredLevel\": \"ERROR\",\n \"effectiveLevel\": \"ERROR\"\n },\n \"org.hibernate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.HQL_FUNCTIONS\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.SQL\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.SQL_SLOW\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.Version\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.boot\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.hibernate.boot.MetadataSources\": {\n 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{\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.jackson.JsonMixinModuleEntries$JsonMixinComponentScanner\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.jdbc\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.jdbc.init\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.jdbc.init.DataSourceScriptDatabaseInitializer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat.TomcatEmbeddedWebappClassLoader\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat.TomcatProtocolHandlerCustomizer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat.TomcatServletWebServerFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat.TomcatStarter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.embedded.tomcat.TomcatWebServer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.server\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.server.WebServerFactoryCustomizer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.server.WebServerFactoryCustomizerBeanPostProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.RegistrationBean\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.ServletContextInitializerBeans\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.context\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.context.AnnotationConfigServletWebServerApplicationContext\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.context.ApplicationServletEnvironment\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.context.ServletWebServerApplicationContext\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.filter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.filter.OrderedCharacterEncodingFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.filter.OrderedFormContentFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.boot.web.servlet.filter.OrderedRequestContextFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.AutoProxyRegistrar\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ClassPathBeanDefinitionScanner\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.CommonAnnotationBeanPostProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ComponentScanAnnotationParser\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ComponentScanAnnotationParser$1\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ConfigurationClassBeanDefinitionReader\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ConfigurationClassEnhancer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ConfigurationClassParser\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ConfigurationClassPostProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.annotation.ConfigurationClassUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.event\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.event.EventListenerMethodProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.index\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.index.CandidateComponentsIndexLoader\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.ApplicationListenerDetector\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.DefaultLifecycleProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.DelegatingMessageSource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.PostProcessorRegistrationDelegate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.PostProcessorRegistrationDelegate$BeanPostProcessorChecker\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.PropertySourcesPlaceholderConfigurer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.context.support.PropertySourcesPlaceholderConfigurer$1\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.LocalVariableTableParameterNameDiscoverer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.annotation.AnnotationTypeMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.codec\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.MapPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.PropertiesPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.PropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.PropertySource$ComparisonPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.PropertySource$StubPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.PropertySourcesPropertyResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.StandardEnvironment\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.env.SystemEnvironmentPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io.support.PathMatchingResourcePatternResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io.support.PropertySourceProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io.support.ResourceArrayPropertyEditor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.io.support.SpringFactoriesLoader\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.task\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.task.SimpleAsyncTaskExecutor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.task.SimpleAsyncTaskExecutor$ConcurrencyThrottleAdapter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.type\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.type.filter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.type.filter.AnnotationTypeFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.core.type.filter.AssignableTypeFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.convert\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.convert.CustomConversions\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa.repository\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa.repository.config\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa.repository.config.JpaMetamodelMappingContextFactoryBean\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa.repository.config.JpaRepositoryConfigExtension\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.jpa.repository.config.JpaRepositoryConfigExtension$JpaRepositoryRegistrationAotProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.mapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.mapping.context\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.mapping.context.MappingContext\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.mapping.model\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.mapping.model.ClassGeneratingEntityInstantiator\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection.convert\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection.convert.Converters\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection.jedis\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection.jedis.JedisConnection\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.connection.jedis.JedisConnectionFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.core.RedisConnectionUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.core.RedisTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.core.StringRedisTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.listener\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.redis.listener.RedisMessageListenerContainer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryBeanDefinitionBuilder\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryComponentProvider\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryComponentProvider$InterfaceTypeFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryConfigurationDelegate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryConfigurationExtensionSupport\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.repository.config.RepositoryRegistrationAotProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.web\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.web.ProjectingJackson2HttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.data.web.ProxyingHandlerMethodArgumentResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.ByteArrayHttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.ResourceHttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.ResourceRegionHttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.StringHttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.json\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.json.MappingJackson2HttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.xml\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.http.converter.xml.Jaxb2RootElementHttpMessageConverter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.core.JdbcTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.datasource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.datasource.DataSourceUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.datasource.lookup\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jdbc.datasource.lookup.JndiDataSourceLookup\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.export\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.export.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.export.annotation.AnnotationMBeanExporter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.export.naming\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.export.naming.KeyNamingStrategy\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.support.JmxUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jmx.support.MBeanServerFactoryBean\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jndi\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jndi.JndiTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jndi.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.jndi.support.SimpleJndiBeanFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.hibernate5\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.hibernate5.SpringBeanContainer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.EntityManagerFactoryUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.JpaTransactionManager\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.LocalContainerEntityManagerFactoryBean\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.SharedEntityManagerCreator\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.SharedEntityManagerCreator$SharedEntityManagerInvocationHandler\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.persistenceunit\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.persistenceunit.DefaultPersistenceUnitManager\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.persistenceunit.PersistenceUnitReader\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.persistenceunit.SpringPersistenceUnitInfo\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.orm.jpa.support.OpenEntityManagerInViewInterceptor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.scheduling\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.scheduling.concurrent\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.scheduling.concurrent.ThreadPoolTaskExecutor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.annotation.AnnotationTransactionAttributeSource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.interceptor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.interceptor.TransactionInterceptor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.support.TransactionSynchronizationUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.transaction.support.TransactionTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.ui\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.ui.context\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.ui.context.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.ui.context.support.ResourceBundleThemeSource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.ui.context.support.UiApplicationContextUtils\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.util.PropertyPlaceholderHelper\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.validation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.validation.DataBinder\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web\": {\n \"configuredLevel\": \"WARN\",\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.HttpLogging\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.client\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.client.RestTemplate\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.request\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.request.async\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.request.async.WebAsyncManager\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.support.ServletContextPropertySource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.support.ServletContextResourcePatternResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.context.support.StandardServletEnvironment\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.cors\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.cors.DefaultCorsProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.filter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.filter.ServerHttpObservationFilter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.method\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.method.HandlerMethod\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.method.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.method.annotation.ModelFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.DispatcherServlet\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.HandlerExecutionChain\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.PageNotFound\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.config\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.config.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.config.annotation.WebMvcConfigurer\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.function\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.function.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.function.support.HandlerFunctionAdapter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.function.support.RouterFunctionMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.handler\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.handler.BeanNameUrlHandlerMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.handler.SimpleUrlHandlerMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.annotation.ResponseStatusExceptionResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.ExceptionHandlerExceptionResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.ReactiveTypeHandler\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerMapping\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestPartMethodArgumentResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestResponseBodyMethodProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.ServletModelAttributeMethodProcessor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.mvc.support.DefaultHandlerExceptionResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.resource\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.resource.PathResourceResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.resource.ResourceHttpRequestHandler\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.resource.ResourceUrlProvider\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.support\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.support.SessionFlashMapManager\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.view\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.view.BeanNameViewResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.view.ContentNegotiatingViewResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.servlet.view.InternalResourceViewResolver\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"org.springframework.web.util.UrlPathHelper\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor.core\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor.core.scheduler\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor.core.scheduler.Schedulers\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor.util\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"reactor.util.Loggers\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"redis\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"redis.clients\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"redis.clients.jedis\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"redis.clients.jedis.JedisFactory\": {\n \"effectiveLevel\": \"WARN\"\n },\n \"redis.clients.jedis.JedisPool\": {\n \"effectiveLevel\": \"WARN\"\n }\n },\n \"groups\": {\n \"web\": {\n \"configuredLevel\": \"WARN\",\n \"members\": [\n \"org.springframework.core.codec\",\n \"org.springframework.http\",\n \"org.springframework.web\",\n \"org.springframework.boot.actuate.endpoint.web\",\n \"org.springframework.boot.web.servlet.ServletContextInitializerBeans\"\n ]\n },\n \"sql\": {\n \"members\": [\n \"org.springframework.jdbc.core\",\n \"org.hibernate.SQL\",\n \"org.jooq.tools.LoggerListener\"\n ]\n }\n }\n}"},{"id":"56ffd05d-64bc-4371-9ee3-ce4e6a60bb9e","name":"Get Loggers (for specific package)","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/actuator/loggers/com.ef.realtimereportsmanager"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Mon, 06 Jun 2022 10:52:45 GMT"},{"key":"Content-Type","value":"application/vnd.spring-boot.actuator.v3+json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Content-Disposition","value":"inline;filename=f.txt"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":"{\n \"effectiveLevel\": \"DEBUG\"\n}"}],"_postman_id":"ff9c2a83-2fac-4157-aac6-917d51eab457"},{"name":"Set Loggers","id":"b2f920ae-f889-4e34-89a0-5e7fb02ed4e0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"DEBUG\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/actuator/loggers/com.ef.realtimereportsmanager","urlObject":{"path":["actuator","loggers","com.ef.realtimereportsmanager"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"9304caad-ed26-4f3b-a248-afb5e78ad6a2","name":"Set Loggers (for specific package)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"DEBUG\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/actuator/loggers/com.ef.realtimereportsmanager"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null}],"_postman_id":"b2f920ae-f889-4e34-89a0-5e7fb02ed4e0"}],"id":"4d8817e8-cc8b-4686-920b-2880825fd0c4","_postman_id":"4d8817e8-cc8b-4686-920b-2880825fd0c4","description":""},{"name":"Queue stats","id":"550f1c35-e02c-455a-bc90-4dd14b1fa0d6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-stats?queueId=63f5a9ab443d8348df2d61fd","description":"

Endpoints

GET /queue-stats

This API returns the stats of the queue based on queue ID. If no ID is specified, the API returns status of all queues.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns queue stats of specific queue ID.	1. name - Name of the queue 2. totalQueued - total number of chats in the queue 3. longestInQueue- number of chats present for the longest time in queue. This field will have -1 if no chat is present in this queue. 4. totalActive - total number of chats active from this queue 5. mrdName - Name of the MRD. 6. notReadyAgents - number of agents in not ready state 7. readyAgents - number of agents that are ready 8. activeAgents - number of agents that are engaged in active chats 9. pendingNotReadyAgents - count of agents with pending-not ready state. Pending-Not Ready state occurs when agent is active but changes state to not ready. 10. busyAgents - count of agent whose maximum tasks threshold has reached
OK	Code 200.	Returns stats of all queues.
Not Found	Code 404.	\"Queue ID does not exist.\"

","urlObject":{"path":["queue-stats"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"63f5a9ab443d8348df2d61fd"}],"variable":[]}},"response":[{"id":"66cee63c-4358-48ee-9de2-ffbab0d91dfe","name":"200 - with queueId param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?queueId=623d98021a6eaf43942acaa0","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"queueId","value":"623d98021a6eaf43942acaa0"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"623d98021a6eaf43942acaa0\",\n \"name\": \"Ahmad-Queue\",\n \"totalQueued\": 0,\n \"longestInQueue\": -1,\n \"totalActive\": 0,\n \"mrdName\": \"Ahmad's Mrd\",\n \"notReadyAgents\": 1,\n \"readyAgents\": 1,\n \"activeAgents\": 0,\n \"pendingNotReadyAgents\": 0,\n \"busyAgents\": 0\n}"},{"id":"8b409769-23fc-4325-8e03-a412461e4866","name":"404 - with queueId param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?queueId=623d98021a6eaf43942acaa1","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"queueId","value":"623d98021a6eaf43942acaa1"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-04-18T12:41:19.353+00:00\",\n \"error\": \"error.resource-not-found\",\n \"message\": \"Queue with id: 623d98021a6eaf43942acaa1 not found\"\n}"},{"id":"ac787c9a-2bf4-4eb1-84cd-04598f00b1db","name":"200 - with no query params","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"","value":"","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"62593eb7813d2b38afe1c4d3\",\n \"name\": \"New queue\",\n \"totalQueued\": 7,\n \"longestInQueue\": 60,\n \"totalActive\": 0,\n \"mrdName\": \"Ahmad's Mrd\",\n \"notReadyAgents\": 0,\n \"readyAgents\": 0,\n \"activeAgents\": 0,\n \"pendingNotReadyAgents\": 0,\n \"busyAgents\": 0\n },\n {\n \"id\": \"6223b4a3ef484b28639e9ca5\",\n \"name\": \"chat\",\n \"totalQueued\": 0,\n \"longestInQueue\": -1,\n \"totalActive\": 0,\n \"mrdName\": \"chat\",\n \"notReadyAgents\": 7,\n \"readyAgents\": 1,\n \"activeAgents\": 0,\n \"pendingNotReadyAgents\": 0,\n \"busyAgents\": 0\n },\n {\n \"id\": \"6230360b6b1fba2525db2714\",\n \"name\": \"whataspp-chat-queue\",\n \"totalQueued\": 0,\n \"longestInQueue\": -1,\n \"totalActive\": 0,\n \"mrdName\": \"whatsapp-chat\",\n \"notReadyAgents\": 5,\n \"readyAgents\": 0,\n \"activeAgents\": 0,\n \"pendingNotReadyAgents\": 0,\n \"busyAgents\": 0\n },\n {\n \"id\": \"623d98021a6eaf43942acaa0\",\n \"name\": \"Ahmad-Queue\",\n \"totalQueued\": 0,\n \"longestInQueue\": 778,\n \"totalActive\": 0,\n \"mrdName\": \"Ahmad's Mrd\",\n \"notReadyAgents\": 2,\n \"readyAgents\": 0,\n \"activeAgents\": 0,\n \"pendingNotReadyAgents\": 0,\n \"busyAgents\": 0\n }\n]"}],"_postman_id":"550f1c35-e02c-455a-bc90-4dd14b1fa0d6"},{"name":"Teams Info","id":"29113bfe-4858-4b0f-a206-0d7d0fd33c4c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/team-info/d69efef0-0f6d-437d-89a7-696beaec26ad,a99f0ad2-f46c-41cb-85ff-c5dd6341f981","description":"

Endpoints

GET /team-info

This API returns the team information based on team ID(s). Multiple team IDs can be specified separated by comma. Atleast one Team ID needs to be specified.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200.	1. teamID - ID of the team 2. teamName - name of the team.
Not Found	Code 404.	When team IDs are not passed.

","urlObject":{"path":["team-info","d69efef0-0f6d-437d-89a7-696beaec26ad,a99f0ad2-f46c-41cb-85ff-c5dd6341f981"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"ac144d41-3ef4-4b68-8434-2bd3c5200cdb","name":"200 - OK with Comma Seperated Team Ids","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/team-info/8bac09eb-4ce9-41d8-8235-7b1763a5c1c1,356d874e-47a1-413d-8e59-7db7e25af7d2"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Sat, 11 Mar 2023 10:09:23 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"teamId\": \"8bac09eb-4ce9-41d8-8235-7b1763a5c1c1\",\n \"teamName\": \"Dev Team\"\n },\n {\n \"teamId\": \"356d874e-47a1-413d-8e59-7db7e25af7d2\",\n \"teamName\": \"Abraham Team1\"\n }\n]"},{"id":"45256d12-f508-4868-9f1f-c30c77905225","name":"404- When team IDs are not passed","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/team-info/"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Sat, 11 Mar 2023 10:14:09 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2023-03-11T10:14:09.989+00:00\",\n \"status\": 404,\n \"error\": \"Not Found\",\n \"path\": \"/team-info/\"\n}"}],"_postman_id":"29113bfe-4858-4b0f-a206-0d7d0fd33c4c"},{"name":"Queue stats with Teams","id":"4d77450b-14c5-44fa-9473-23692894b54d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-stats?teamId=472889e8-2055-47b9-b84b-2974da6a838f&queueId=63f5a9ab443d8348df2d61fd","description":"

Endpoints

GET /queue-stats

This API returns the stats of the queue(s) based on team ID and queue ID. If no Queue ID is specified, the API returns stats of all queues based on the specific team ID.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns queue stats of specific queue ID.	1. id - ID of the queue. 2. name - Name of the queue 3. totalQueued - total number of chats in the queue 4. longestInQueue- number of chats present for the longest time in queue. This field will have -1 if no chat is present in this queue. 5. totalActive - total number of chats active from this queue 6. mrdName - Name of the MRD. 7. notReadyAgents - number of agents in not ready state 8. readyAgents - number of agents that are ready 9. activeAgents - number of agents that are engaged in active chats 10. pendingNotReadyAgents - count of agents with pending-not ready state. Pending-Not Ready state occurs when agent is active but changes state to not ready. 11. busyAgents - count of agent whose maximum tasks threshold has reached
OK	Code 200.	Returns stats of queues for the specified team ID.
Not Found	Code 404.	\"Team and Queue ID does not exist.\"

","urlObject":{"path":["queue-stats"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

Team ID for which stats need to be retrieved.

\n","type":"text/plain"},"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a838f"},{"description":{"content":"

Queue ID for which stats need to be retrieved.

\n","type":"text/plain"},"key":"queueId","value":"63f5a9ab443d8348df2d61fd"}],"variable":[]}},"response":[{"id":"a71406c7-545f-4d66-aca3-a1c302276c3f","name":"200 - with teamId param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=623d98021a6eaf43942acaa0","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"623d98021a6eaf43942acaa0"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n\t{\n\t\t\"id\": \"623d9eaf43948376432acaa0\",\n\t\t\"name\": \"Chat-Queue\",\n\t\t\"totalQueued\": 0,\n\t\t\"longestInQueue\": -1,\n\t\t\"totalActive\": 0,\n\t\t\"mrdName\": \"CHAT's Mrd\",\n\t\t\"notReadyAgents\": 1,\n\t\t\"readyAgents\": 1,\n\t\t\"activeAgents\": 0,\n\t\t\"pendingNotReadyAgents\": 0,\n\t\t\"busyAgents\": 0\n\t},\n\t{\n\t\t\"id\": \"0987d98021a6eaf43942acaa0\",\n\t\t\"name\": \"Voice-Queue\",\n\t\t\"totalQueued\": 0,\n\t\t\"longestInQueue\": -1,\n\t\t\"totalActive\": 0,\n\t\t\"mrdName\": \"VOICE's Mrd\",\n\t\t\"notReadyAgents\": 1,\n\t\t\"readyAgents\": 1,\n\t\t\"activeAgents\": 0,\n\t\t\"pendingNotReadyAgents\": 0,\n\t\t\"busyAgents\": 0\n\t}\n]"},{"id":"42be4761-5d15-4ceb-97b4-3c914e12f201","name":"200 - with teamId and queueId query params","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=623d98021a6eaf43942acaa0&queueId=62593eb7813d2b38afe1c4d3","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"623d98021a6eaf43942acaa0"},{"key":"queueId","value":"62593eb7813d2b38afe1c4d3"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":" {\n \t\"id\": \"62593eb7813d2b38afe1c4d3\",\n \t\"name\": \"CHAT queue\",\n \t\"totalQueued\": 7,\n \t\"longestInQueue\": 60,\n \t\"totalActive\": 0,\n \t\"mrdName\": \"CHAT's Mrd\",\n \t\"notReadyAgents\": 0,\n \t\"readyAgents\": 0,\n \t\"activeAgents\": 0,\n \t\"pendingNotReadyAgents\": 0,\n \t\"busyAgents\": 0\n }"},{"id":"893b32ed-4aab-4272-afb6-be6a02a6eff5","name":"404 - with teamId and queueId query params","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=472889e8-2055-47b9-b84b-2974da6a838f&queueId=63f5a9ab443d8348df2d61f","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a838f"},{"key":"queueId","value":"63f5a9ab443d8348df2d61f"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 09 Mar 2023 11:44:19 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"The specified queueID : 63f5a9ab443d8348df2d61f does not have an association with the teamId : 472889e8-2055-47b9-b84b-2974da6a838f\",\n \"statusCode\": 404\n}"},{"id":"0aabce9a-e698-402d-b78e-84fe6ff35e64","name":"400 - empty teamId param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"queueId","value":"63f5a9ab443d8348df2d61f","disabled":true},{"key":"teamId","value":""}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 09 Mar 2023 11:47:56 GMT"},{"key":"Connection","value":"close"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"BAD_REQUEST : Team ID is empty.\",\n \"statusCode\": 400\n}"},{"id":"38048939-757a-4d11-ac6b-ce37723ca401","name":"404 - NOT FOUND - invalid teamId","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=472889e8-2055-47b9-b84b-2974da6a8381&queueId=63f5a9ab443d8348df2d61fd","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a8381"},{"key":"queueId","value":"63f5a9ab443d8348df2d61fd"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 09 Mar 2023 15:33:17 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No information available against the team ID : 472889e8-2055-47b9-b84b-2974da6a8381\",\n \"statusCode\": 404\n}"},{"id":"de743a8b-fd11-4755-b135-694cadaf25e4","name":"200 - with teamId param and queueNames request body","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"queueNames\": [\"Chat\" , \"Facebook Queue\" , \"Twitter Queue\"]\r\n}\r\n","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=0496067e-51b5-42ae-9d28-f80c1043b9f6","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"0496067e-51b5-42ae-9d28-f80c1043b9f6","description":"Team ID for which stats need to be retrieved."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\r\n {\r\n \"id\": \"6501b69cd8b33e2aee0c70e9\",\r\n \"name\": \"Facebook Queue\",\r\n \"totalQueued\": 0,\r\n \"longestInQueue\": -1,\r\n \"totalActive\": 0,\r\n \"mrdName\": \"FACEBOOK\",\r\n \"notReadyAgents\": 0,\r\n \"readyAgents\": 0,\r\n \"activeAgents\": 0,\r\n \"pendingNotReadyAgents\": 0,\r\n \"busyAgents\": 0\r\n },\r\n {\r\n \"id\": \"65002299c8ee04322159f472\",\r\n \"name\": \"Chat\",\r\n \"totalQueued\": 0,\r\n \"longestInQueue\": -1,\r\n \"totalActive\": 0,\r\n \"mrdName\": \"CHAT\",\r\n \"notReadyAgents\": 0,\r\n \"readyAgents\": 0,\r\n \"activeAgents\": 0,\r\n \"pendingNotReadyAgents\": 0,\r\n \"busyAgents\": 0\r\n },\r\n {\r\n \"id\": \"650021fbc8ee04322159f46e\",\r\n \"name\": \"Twitter Queue\",\r\n \"totalQueued\": 0,\r\n \"longestInQueue\": -1,\r\n \"totalActive\": 0,\r\n \"mrdName\": \"TWITTER\",\r\n \"notReadyAgents\": 0,\r\n \"readyAgents\": 0,\r\n \"activeAgents\": 0,\r\n \"pendingNotReadyAgents\": 0,\r\n \"busyAgents\": 0\r\n }\r\n]"},{"id":"8b212fb1-3969-4838-b083-353c78fd98aa","name":"500 - Internal Server Error with empty teamId param","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"queueNames\": [\"Chat\" , \"Facebook Queue\" , \"Twitter Queue\"]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"","description":"Team ID for which stats need to be retrieved."}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"INTERNAL_SERVER_ERROR: Failed to retrieve queue statistics data.\",\n \"statusCode\": 500\n}"},{"id":"dbe1ac8d-5620-4f36-9aa9-9358f48ff64e","name":"400 - Bad Request with empty queueNames body","originalRequest":{"method":"POST","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-stats?teamId=0496067e-51b5-42ae-9d28-f80c1043b9f6","host":["https://cim-dev.expertflow.com"],"path":["queue-stats"],"query":[{"key":"teamId","value":"0496067e-51b5-42ae-9d28-f80c1043b9f6","description":"Team ID for which stats need to be retrieved."}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"BAD_REQUEST: Queue names list is empty.\",\r\n \"statusCode\": 400\r\n}"}],"_postman_id":"4d77450b-14c5-44fa-9473-23692894b54d"},{"name":"Mrd Stats","id":"d8f544b3-f619-4860-8add-c93d85da433a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/mrd-stats?mrdId=6298b744b777de61844f616b","description":"

Endpoints

GET /mrd-stats

This API returns the stats of the queues based on MRD ID. If no ID is specified, the API returns status of all MRDs.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
Success	Code 200. Returns stats of a specific MRD.	1. mrdName - Name of the MRD. 2. totalReady - number of agents in ready state against this MRD. 3. totalNotReady – count of agents in not ready state against this MRD. 4. totalActive - count of agents who are active against this MRD. 5. totalBusy - count of agents whose maximum tasks threshold against this MRD has been reached. 6. totalPendingNotReady – count of agents with pending-not ready state. Pending-Not Ready state occurs when agent is active on this MRD but changes its state to not ready.
Success	Code 200.	Returns stats of all MRDs.
Not Found	Code 404.	\"MRD ID does not exist.\"

","urlObject":{"path":["mrd-stats"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

MRD ID for which stats need to be retrieved.

\n","type":"text/plain"},"key":"mrdId","value":"6298b744b777de61844f616b"}],"variable":[]}},"response":[{"id":"06abd1e5-1825-4295-8f07-ce7c902cc836","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?mrdId=6298b744b777de61844f616b","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"mrdId","value":"6298b744b777de61844f616b"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:55:35 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"mrdId\": \"6298b744b777de61844f616b\",\n \"mrdName\": \"VOICE\",\n \"totalReady\": 5,\n \"totalNotReady\": 4,\n \"totalActive\": 2,\n \"totalBusy\": 1,\n \"totalPendingNotReady\": 4\n}"},{"id":"e6ee8af4-86c3-4fdb-948f-601c7a745a70","name":"200 OK without query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/mrd-stats"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:54:07 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"mrdId\": \"6298b744b777de61844f616b\",\n \"mrdName\": \"VOICE\",\n \"totalReady\": 1,\n \"totalNotReady\": 4,\n \"totalActive\": 5,\n \"totalBusy\": 2,\n \"totalPendingNotReady\": 1\n },\n {\n \"mrdId\": \"62b0524a224bab11c3bbcbfb\",\n \"mrdName\": \"CHAT\",\n \"totalReady\": 2,\n \"totalNotReady\": 2,\n \"totalActive\": 7,\n \"totalBusy\": 4,\n \"totalPendingNotReady\": 3\n }\n]"},{"id":"2a46ebd9-e74d-4a0c-8582-a776b375e696","name":"404 MRD Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?mrdId=6298b744b777de61844f616c","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"mrdId","value":"6298b744b777de61844f616c"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:56:26 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-06-21T04:56:26.124+00:00\",\n \"error\": \"404 NOT_FOUND\",\n \"message\": \"{\\\"timestamp\\\":\\\"2022-06-21T04:56:21.393+00:00\\\",\\\"error\\\":\\\"error.resource-not-found\\\",\\\"message\\\":\\\"Could not find the MRD resource with id: 6298b744b777de61844f616c\\\"}\"\n}"}],"_postman_id":"d8f544b3-f619-4860-8add-c93d85da433a"},{"name":"Mrd Stats with Teams","id":"e5560ff9-51d4-43e2-82f8-485633c82279","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/mrd-stats?teamId=f5689d87-b340-4bc4-94ec-83894439664b&mrdId=6305de07166ba1099d11d8e","description":"

Endpoints

GET /mrd-stats

This API returns the stats of the MRD based on Team ID. If no MRD ID is specified, the API returns status of all MRDs of the specific team.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
Success	Code 200. Returns stats of a specific MRD.	1. mrdName - Name of the MRD. 2. totalReady - number of agents in ready state against this MRD. 3. totalNotReady – count of agents in not ready state against this MRD. 4. totalActive - count of agents who are active against this MRD. 5. totalBusy - count of agents whose maximum tasks threshold against this MRD has been reached. 6. totalPendingNotReady – count of agents with pending-not ready state. Pending-Not Ready state occurs when agent is active on this MRD but changes its state to not ready.
Success	Code 200.	Returns stats of MRDs based on the Team ID.
Not Found	Code 404.	\"MRD/Team ID does not exist.\"

","urlObject":{"path":["mrd-stats"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

Team ID for which stats need to be retrieved.

\n","type":"text/plain"},"key":"teamId","value":"f5689d87-b340-4bc4-94ec-83894439664b"},{"description":{"content":"

MRD ID for which stats need to be retrieved.

\n","type":"text/plain"},"key":"mrdId","value":"6305de07166ba1099d11d8e"}],"variable":[]}},"response":[{"id":"a508bcc8-29c4-4633-b0f7-b25e90e0ced9","name":"200 OK with teamId param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?teamId=472889e8-2055-47b9-b84b-2974da6a838f","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a838f"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:55:35 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"[\n\t{\n\t\t\"mrdId\": \"6298b744b777de61844f616b\",\n\t\t\"mrdName\": \"VOICE\",\n\t\t\"totalReady\": 5,\n\t\t\"totalNotReady\": 4,\n\t\t\"totalActive\": 2,\n\t\t\"totalBusy\": 1,\n\t\t\"totalPendingNotReady\": 4\n\t},\n\n\t{\n\t\t\"mrdId\": \"987639K77de61844f616b\",\n\t\t\"mrdName\": \"CHAT\",\n\t\t\"totalReady\": 2,\n\t\t\"totalNotReady\": 3,\n\t\t\"totalActive\": 7,\n\t\t\"totalBusy\": 0,\n\t\t\"totalPendingNotReady\": 4\n\t}\n]"},{"id":"9ddc63f3-72c4-4b6f-a764-5e4f84af8de0","name":"200 OK with teamId and mrdId query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?teamId=472889e8-2055-47b9-b84b-2974da6a838f&mrdId=6298b744b777de61844f616b","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a838f"},{"key":"mrdId","value":"6298b744b777de61844f616b"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:54:07 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n\t\"mrdId\": \"6298b744b777de61844f616b\",\n\t\"mrdName\": \"VOICE\",\n\t\"totalReady\": 1,\n\t\"totalNotReady\": 4,\n\t\"totalActive\": 5,\n\t\"totalBusy\": 2,\n\t\"totalPendingNotReady\": 1\n}"},{"id":"acf637d9-99be-4c20-840f-c8b2cd7bc094","name":"404 - MRD Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?teamId=9876b744b777de61844f616b","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"teamId","value":"9876b744b777de61844f616b"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 21 Jun 2022 04:56:26 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"timestamp\": \"2022-06-21T04:56:26.124+00:00\",\n \"error\": \"404 NOT_FOUND\",\n \"message\": \"{\\\"timestamp\\\":\\\"2022-06-21T04:56:21.393+00:00\\\",\\\"error\\\":\\\"error.resource-not-found\\\",\\\"message\\\":\\\"Could not find the Team resource with id: 9876b744b777de61844f616b\\\"}\"\n}"},{"id":"6f87b983-fad4-4f74-a6d5-d352338ee608","name":"400 - BAD REQUEST - TeamID empty","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?teamId=&mrdId=6305de07166ba1099d11d8e6","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"teamId","value":""},{"key":"mrdId","value":"6305de07166ba1099d11d8e6"}]}},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 09 Mar 2023 15:05:46 GMT"},{"key":"Connection","value":"close"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"BAD_REQUEST : Team ID is empty.\",\n \"statusCode\": 400\n}"},{"id":"9c66e965-ffdf-45f5-976f-d9f87acc49bd","name":"404 - NOT FOUND - invalid teamId","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/mrd-stats?teamId=472889e8-2055-47b9-b84b-2974da6a838&mrdId=6305de07166ba1099d11d8e6","host":["https://cim-dev.expertflow.com"],"path":["mrd-stats"],"query":[{"key":"teamId","value":"472889e8-2055-47b9-b84b-2974da6a838"},{"key":"mrdId","value":"6305de07166ba1099d11d8e6"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 09 Mar 2023 15:30:05 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"No information available against the team ID : 472889e8-2055-47b9-b84b-2974da6a838\",\n \"statusCode\": 404\n}"}],"_postman_id":"e5560ff9-51d4-43e2-82f8-485633c82279"},{"name":"Queued chats detail","id":"bb264758-65e3-412a-aab0-daaa6070329d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queued-chats/detail","description":"

Endpoints

GET /queue-chats

This API returns the stats of the chats in a particular queue. If no ID is specified, stats of all chats from all queues will be returned.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns chats stats in a specific queue.	1. queueID - ID of the queue 2. queueName - Name of the queue 3.Following parameters for chats are returned: i. customerName - name of the customer ii. channelIdentity- identification code of the channel iii. channelType - type of the channel e.g. voice/web iv. waitingSince - time (secs) lapsed since the chat has been in queue
OK	Code 200.	Returns stats of all chats in all queues.

","urlObject":{"path":["queued-chats","detail"],"host":["https://cim-dev.expertflow.com"],"query":[{"disabled":true,"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"62b0526c224bab11c3bbcbfc"}],"variable":[]}},"response":[{"id":"ee8d0690-8acc-45d8-9138-732f3547e17c","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queued-chats/detail","host":["https://cim-dev.expertflow.com"],"path":["queued-chats","detail"],"query":[{"key":"queueId","value":"6223b4a3ef484b28639e9ca5","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\"queueName\": \"chat-queue\",\n\t\"chats\": [{\n\t\t\t\"customerName\": \"Ahmad\",\n\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"waitingSince\": 30,\n\t\t\t\"timestamp\": \"2023-07-05T10:36:18.209+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Haroon\",\n\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"waitingSince\": 5,\n\t\t\t\"timestamp\": \"2023-07-07T08:15:12.000+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"647fb8d5b0a3214383f15270\",\n\t\t\t\t\"64b04124b0a3214383f15271\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Raza\",\n\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"waitingSince\": 10,\n\t\t\t\"timestamp\": \"2023-07-07T08:20:30.000+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"64d90ebcb0a3214383f15272\",\n\t\t\t\t\"64f15a8cb0a3214383f15273\",\n\t\t\t\t\"64fd09efb0a3214383f15274\"\n\t\t\t]\n\t\t}\n\t]\n}]"},{"id":"96a70bc4-6530-494d-860c-60b9a159b34a","name":"200 OK without query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queued-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\t\"queueName\": \"chat-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Hamza\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-07-05T10:36:18.209+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Haroon\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-07-06T08:24:10.159+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Raza\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-07-07T15:45:55.824+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t\t]\n\t\t\t}\n\t\t]\n\t},\n\t{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca56\",\n\t\t\"queueName\": \"Ahmad-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Ahmad\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-07-07T12:10:30.416+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Haroon\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-07-06T16:55:20.601+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Faizan\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-07-07T09:37:42.709+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t}\n\t\t]\n\t},\n\t{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca57\",\n\t\t\"queueName\": \"faizan-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Ahmad\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-07-06T18:52:05.935+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Zesshan\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-07-07T07:20:15.746+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Imran\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-07-06T21:15:59.352+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t}\n\t\t]\n\t}\n]"}],"_postman_id":"bb264758-65e3-412a-aab0-daaa6070329d"},{"name":"Queued chats detail with Teams","id":"1f2f8673-a706-4f91-baaa-9445be06a1e5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"teamId\": \"1549fef7-fcf8-4960-bea6-2a32e044204c\",\n \"queues\": [\n \"6223b4a3ef484b28639e9ca5\",\n \"6223b4a3ef484b28639e9ca56\",\n \"6223b4a3ef484b28639e9ca57\"\n ] // list of queue id's\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/queued-chats/detail","description":"

Endpoints

POST /queued-chats/detail

This API returns the stats of the chats from a specific queue of a particular team (Team ID). If no Queue ID is specified, stats of all chats from all queues will be returned for the specified team.

The Request body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
teamId - String - Required	Team ID.
queues - Array - String - Optional	Queue ID. Multiple IDs can also be specified separated by comma.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns chats stats in a specific queue.	1. queueID - ID of the queue 2. queueName - Name of the queue 3.Following parameters for chats are returned: i. customerName - name of the customer ii. channelIdentity- identification code of the channel iii. channelType - type of the channel e.g. voice/web iv. waitingSince - time (secs) lapsed since the chat has been in queue
OK	Code 200.	Returns stats of all chats in all queues for a specific team.

","urlObject":{"path":["queued-chats","detail"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"3fed86a6-ea5c-459d-a9cd-1cb7e8c07887","name":"200 OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"teamId\": \"1549fef7-fcf8-4960-bea6-2a32e044204c\",\r\n \"queues\": [\r\n \"6223b4a3ef484b28639e9ca5\",\r\n \"6223b4a3ef484b28639e9ca56\",\r\n \"6223b4a3ef484b28639e9ca57\"\r\n ] // list of queue id's\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/queued-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\t\"queueName\": \"chat-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Hamza\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-07-05T10:36:18.209+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Haroon\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-07-05T10:36:18.209+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Raza\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-07-05T10:36:18.209+00:00\",\n\t\t\t\t\"customerLabels\": [\n\t\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t\t]\n\t\t\t}\n\t\t]\n\t},\n\t{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca56\",\n\t\t\"queueName\": \"Ahmad-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Ahmad\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": [\n \"645b598cb0a3214383f1526f\",\n \"643e3693b0a321894cf141ff\"]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Haroon\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": [\"64392db5b0a3217b12f13f83\"]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Faizan\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": []\n\t\t\t}\n\t\t]\n\t},\n\t{\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca57\",\n\t\t\"queueName\": \"faizan-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Ahmad\",\n\t\t\t\t\"channelIdentity\": \"+9290078601\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 30,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": [\"647fb8d5b0a3214383f15270\"]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Zesshan\",\n\t\t\t\t\"channelIdentity\": \"+9290078602\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 5,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": [\"64b04124b0a3214383f15271\"]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Imran\",\n\t\t\t\t\"channelIdentity\": \"+9290078603\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"waitingSince\": 10,\n\t\t\t\t\"timestamp\": \"2023-03-07T06:59:19.691+00:00\",\n\t\t\t\t\"customerLabels\": [\n \"64d90ebcb0a3214383f15272\",\n \"64f15a8cb0a3214383f15273\", \n \"64fd09efb0a3214383f15274\"]\n\t\t\t}\n\t\t]\n\t}\n]"}],"_postman_id":"1f2f8673-a706-4f91-baaa-9445be06a1e5"},{"name":"Queued chats summary","id":"201f7c1b-3c24-4c16-ac43-f45b672a67dc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queued-chats/summary?queueId=62b0526c224bab11c3bbcbfc","description":"

Endpoints

GET /queue-chats/summary

This API returns the total number of chats in a particular queue. If no ID is specified, total chats from all queues will be returned.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns chats stats in specific queue ID.	1. queueId - ID of the queue 2. requestsCount - Number of chats in the queue.
OK	Code 200.	Returns chats stats of all queues.

","urlObject":{"path":["queued-chats","summary"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"62b0526c224bab11c3bbcbfc"}],"variable":[]}},"response":[{"id":"358ea4f3-0841-4e9e-8b2d-0beaa6a0af77","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queued-chats/summary?queueId=6223b4a3ef484b28639e9ca5","host":["https://cim-dev.expertflow.com"],"path":["queued-chats","summary"],"query":[{"key":"queueId","value":"6223b4a3ef484b28639e9ca5"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"queueId\": \"6223b4a3ef484b28639e9ca5\",\n \"requestsCount\": 3\n}"},{"id":"a6faaf92-256b-4685-a48c-d65595813243","name":"200 OK without query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queued-chats/summary"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"queueId\": \"6223b4a3ef484b28639e9ca5\",\n \"requestsCount\": 3\n }\n]"}],"_postman_id":"201f7c1b-3c24-4c16-ac43-f45b672a67dc"},{"name":"Queue Active chats Detail","id":"3f614a82-37a9-48b2-88e6-bc0dd81ba526","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-active-chats/detail","description":"

Endpoints

GET /queue-active-chats/detail

This API returns the stats of active chats in a particular queue. If no ID is specified, stats of all active chats from all queues will be returned.

Active chats are those which resided in the queue for a specific time and are currently being addressed by an agent.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns active chats stats in a specific queue.	1. queueID - ID of the queue 2. queueName - Name of the queue 3. Following parameters for chats are returned: i. customerName - name of the customer ii. channelIdentity- identification code of the channel iii. channelType - type of the channel e.g. voice/web iv. activeSince - time lapsed since the agent is active on this chat. v. agentName - Name of the agent to whom this chat is assigned. vi. agentId- ID of the agent to whom this chat is assigned. vii. agentUsername- username associated with agents in the keycloak system. viii. conversationDirection - The conversation direction. ix. ChannelSession- Complete Channel Session Object.
OK	Code 200.	Returns stats of all active chats in all queues.

","urlObject":{"path":["queue-active-chats","detail"],"host":["https://cim-dev.expertflow.com"],"query":[{"disabled":true,"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"62b0526c224bab11c3bbcbfc"}],"variable":[]}},"response":[{"id":"b7561792-2fe8-4fe5-9f95-4040bc2a3a6e","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-active-chats/detail?queueId=6223b4a3ef484b28639e9ca5","host":["https://cim-dev.expertflow.com"],"path":["queue-active-chats","detail"],"query":[{"key":"queueId","value":"6223b4a3ef484b28639e9ca5"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\"queueName\": \"chat-queue\",\n\t\"chats\": [{\n\t\t\t\"customerName\": \"Nabeel\",\n\t\t\t\"channelIdentity\": \"+9290078604\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 10,\n\t\t\t\"timestamp\": \"2023-07-07T06:13:20.541+00:00\",\n\t\t\t\"agentName\": \"Henry meta\",\n\t\t\t\"agentId\": \"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"henry123\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Saud\",\n\t\t\t\"channelIdentity\": \"+9290078605\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 25,\n\t\t\t\"timestamp\": \"2023-07-07T06:12:34.541+00:00\",\n\t\t\t\"agentName\": \"Rashid\",\n\t\t\t\"agentId\": \"7798664b-c88d-4b87-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"rashid123\",\n\t\t\t\"conversationDirection\": \"OUTBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Shaber\",\n\t\t\t\"channelIdentity\": \"+9290078606\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 160,\n\t\t\t\"timestamp\": \"2023-07-07T06:11:19.541+00:00\",\n\t\t\t\"agentName\": \"Mahajabeen\",\n\t\t\t\"agentId\": \"9752730R-c88d-9DI8-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"mahanjabeen123\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t}\n\t]\n}"},{"id":"4fe8547a-6105-4616-be6c-cc242ae4e012","name":"200 OK with no query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-active-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\"queueName\": \"chat-queue\",\n\t\"chats\": [{\n\t\t\t\"customerName\": \"Nabeel\",\n\t\t\t\"channelIdentity\": \"+9290078604\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 10,\n\t\t\t\"timestamp\": \"2023-07-07T06:13:20.541+00:00\",\n\t\t\t\"agentName\": \"Henry\",\n\t\t\t\"agentId\": \"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"henry123\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Saud\",\n\t\t\t\"channelIdentity\": \"+9290078605\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 25,\n\t\t\t\"timestamp\": \"2023-07-07T06:12:34.541+00:00\",\n\t\t\t\"agentName\": \"Rashid\",\n\t\t\t\"agentId\": \"7798664b-c88d-4b87-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"rashid123\",\n\t\t\t\"conversationDirection\": \"OUTBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Shaber\",\n\t\t\t\"channelIdentity\": \"+9290078606\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 160,\n\t\t\t\"timestamp\": \"2023-07-07T06:11:19.541+00:00\",\n\t\t\t\"agentName\": \"MahanJabeen\",\n\t\t\t\"agentId\": \"9752730R-c88d-9DI8-b066-2d1c90a33c5b\",\n\t\t\t\"agentUsername\": \"mahanjabeen123\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n\t\t\t\"channelSession\": \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\n\t\t}\n\t]\n},\n{\n \"queueId\": \"6423e7457b7fbe2498e90721\",\n \"queueName\": \"Web Chat\",\n \"chats\": [\n {\n \"customerName\": \"rohail\",\n \"channelIdentity\": \"11331234\",\n \"channelType\": \"WEB\",\n \"waitingSince\": 11,\n \"timestamp\": \"2023-07-07T06:53:40.970+00:00\",\n \"customerLabels\": [\n \"645b598cb0a3214383f1526f\",\n \"643e3693b0a321894cf141ff\",\n \"64392db5b0a3217b12f13f83\"\n ]\n }\n ]\n }\n]"}],"_postman_id":"3f614a82-37a9-48b2-88e6-bc0dd81ba526"},{"name":"Queue Active chats Detail with Teams","id":"b1158315-3acd-46f5-800f-f52ea5f7e454","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"teamId\": \"17448888-a658-403b-acbe-b72b1a2daae8\",\n \"queues\":[\n \"6423e7457b7fbe2498e90721\"\n ]\n\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/queue-active-chats/detail","description":"

Endpoints

POST /queue-active-chats/detail

This API returns the stats of active chats in a particular queue for a Team ID. If no queue ID is specified, stats of all active chats from all queues will be returned for the specified Team ID.

Active chats are those which reside in the queue for a specific time and are currently being addressed by an agent.

The Request body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
teamId - String - Required	Team ID.
queues - Array - String - Optional	Queue ID. Multiple IDs can also be specified separated by comma.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns active chats stats in a specific queue based on Team ID.	1. queueID - ID of the queue 2. queueName - Name of the queue 3. Following parameters for chats are returned: i. customerName - name of the customer ii. channelIdentity- identification code of the channel iii. channelType - type of the channel e.g. voice/web iv. activeSince - time lapsed since the agent is active on this chat. v. agentName - Name of the agent to whom this chat is assigned. vi. agentId- ID of the agent to whom this chat is assigned. vii. agentUsername- username associated with agents in the keycloak system. viii. conversationDirection - The conversation direction. ix. ChannelSession- Complete Channel Session Object.
OK	Code 200.	Returns stats of all active chats in all queues for a specific Team ID.

","urlObject":{"path":["queue-active-chats","detail"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"4ff2f0b9-b513-4b5d-9371-b0e5a0d825fd","name":"200 OK when queue ID(s) specified","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"teamId\":\"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\r\n \"queues\":[\"6223b4a3ef484b28639e9ca5\"] // list of queue id's\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/queue-active-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\"queueName\": \"chat-queue\",\n\t\"chats\": [{\n\t\t\t\"customerName\": \"Nabeel\",\n\t\t\t\"channelIdentity\": \"+9290078604\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 10,\n \"timestamp\": \"2023-07-07T06:13:20.541+00:00\",\n\t\t\t\"agentName\": \"Henry\",\n\t\t\t\"agentId\": \"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\n \"agentUsername\": \"henry123\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Saud\",\n\t\t\t\"channelIdentity\": \"+9290078605\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 25,\n \"timestamp\": \"2023-07-07T06:12:34.541+00:00\",\n\t\t\t\"agentName\": \"Rashid\",\n\t\t\t\"agentId\": \"7798664b-c88d-4b87-b066-2d1c90a33c5b\",\n \"agentUsername\": \"rashid123\",\n\t\t\t\"conversationDirection\": \"OUTBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Shaber\",\n\t\t\t\"channelIdentity\": \"+9290078606\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 160,\n \"timestamp\": \"2023-07-07T06:11:19.541+00:00\",\n \"agentName\": \"Rashid\",\n\t\t\t\"agentId\": \"9752730R-c88d-9DI8-b066-2d1c90a33c5b\",\n \"agentUsername\": \"rashid1234\",\n\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t}\n\t]\n}]"},{"id":"d9699546-9c63-4064-a553-b90ce74ccfc6","name":"200 OK when queue ID(s) NOT specified","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"teamId\":\"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\r\n \"queues\":null // list of queue id's\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/queue-active-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n\t\t\"queueId\": \"6223b4a3ef484b28639e9ca5\",\n\t\t\"queueName\": \"chat-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"Nabeel\",\n\t\t\t\t\"channelIdentity\": \"+9290078604\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"activeSince\": 10,\n \"timestamp\": \"2023-07-07T06:13:34.541+00:00\",\n\t\t\t\t\"agentName\": \"Henry\",\n\t\t\t\t\"agentId\": \"8646664b-c88d-4b87-b066-2d1c90a33c5b\",\n \"agentUsername\": \"henry123\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Saud\",\n\t\t\t\t\"channelIdentity\": \"+9290078605\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"activeSince\": 25,\n \"timestamp\": \"2023-07-07T06:12:34.541+00:00\",\n\t\t\t\t\"agentName\": \"Rashid\",\n\t\t\t\t\"agentId\": \"7798664b-c88d-4b87-b066-2d1c90a33c5b\",\n \"agentUsername\": \"rashid123\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Shaber\",\n\t\t\t\t\"channelIdentity\": \"+9290078606\",\n\t\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\t\"activeSince\": 160,\n \"timestamp\": \"2023-07-07T06:11:34.541+00:00\",\n \"agentName\": \"Rashid\",\n\t\t\t\t\"agentId\": \"9752730R-c88d-9DI8-b066-2d1c90a33c5b\",\n \"agentUsername\": \"rashid1234\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t\t}\n\t\t]\n\t},\n {\n\t\t\"queueId\": \"dc1f03de-ae77-4c44-89e8-892b3a3a1a12\",\n\t\t\"queueName\": \"phone-queue\",\n\t\t\"chats\": [{\n\t\t\t\t\"customerName\": \"John\",\n\t\t\t\t\"channelIdentity\": \"+1245789023\",\n\t\t\t\t\"channelType\": \"PHONE\",\n\t\t\t\t\"activeSince\": 5,\n \"timestamp\": \"2023-07-07T06:15:50.541+00:00\",\n\t\t\t\t\"agentName\": \"Sarah\",\n\t\t\t\t\"agentId\": \"84d7fa96-137d-47e8-8f8e-80d371bbdf19\",\n \"agentUsername\": \"sarah123\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\"\n\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Emma\",\n\t\t\t\t\"channelIdentity\": \"+1245789024\",\n\t\t\t\t\"channelType\": \"PHONE\",\n\t\t\t\t\"activeSince\": 30,\n \"timestamp\": \"2023-07-07T06:14:34.541+00:00\",\n\t\t\t\t\"agentName\": \"Tom\",\n\t\t\t\t\"agentId\": \"b0e09877-92c9-4f79-b73d-95f3b0c1b8b7\",\n \"agentUsername\": \"emma123\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"customerName\": \"Alice\",\n\t\t\t\t\"channelIdentity\": \"+1245789025\",\n\t\t\t\t\"channelType\": \"PHONE\",\n\t\t\t\t\"activeSince\": 240,\n \"timestamp\": \"2023-07-07T06:10:34.541+00:00\",\n \"agentName\": \"Tom Medison\",\n\t\t\t\t\"agentId\": \"c0b7e017-80d3-4e24-9c9f-72769b4e2c18\",\n \"agentUsername\": \"tom123\",\n\t\t\t\t\"conversationDirection\": \"INBOUND\",\n \"channelSession\" : \"Please visit the reference link for complete object https://docs.expertflow.com/display/CX/channelSession\",\n \"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\"\n\t\t\t]\n\t\t\t}\n\t\t]\n\t}\n]"}],"_postman_id":"b1158315-3acd-46f5-800f-f52ea5f7e454"},{"name":"Queue Active chats summary","id":"c182e207-0136-4f80-93b2-72921e0b056b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-active-chats/summary","description":"

Endpoints

GET /queue-active-chats/summary

This API returns the total of active chats in a particular queue. If no ID is specified, total active chats from all queues will be returned.

Active chats are those which resided in the queue for a specific time and are currently being addressed by an agent.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns total active chats in a specific queue.	1. queueID - ID of the queue 2. chatsCount - Count of chats in the queue.
OK	Code 200.	Returns total count of all active chats in all queues.

","urlObject":{"path":["queue-active-chats","summary"],"host":["https://cim-dev.expertflow.com"],"query":[{"disabled":true,"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"62b0526c224bab11c3bbcbfc"}],"variable":[]}},"response":[{"id":"fedc33e8-b2b9-4964-8588-f2b04651ec61","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/queue-active-chats/summary?queueId=6223b4a3ef484b28639e9ca5","host":["https://cim-dev.expertflow.com"],"path":["queue-active-chats","summary"],"query":[{"key":"queueId","value":"6223b4a3ef484b28639e9ca5"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"queueId\": \"6223b4a3ef484b28639e9ca5\",\n \"chatsCount\": 3\n}"},{"id":"63fb5443-05e5-4182-b4fa-f3d7aa566c67","name":"200 OK without Query Param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/queue-active-chats/summary"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"queueId\": \"6223b4a3ef484b28639e9ca5\",\n \"chatsCount\": 3\n }\n]"}],"_postman_id":"c182e207-0136-4f80-93b2-72921e0b056b"},{"name":"Bot Active chats Detail","id":"c322603b-50ab-42aa-b4b2-29dd3943541b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/bot-active-chats/detail","description":"

Endpoints

GET /bot-active-chats/detail

This API returns the stats of active chats as dealt solely by the bot based on bot ID. If no ID is specified, stats of all active chats handled by all bots will be returned.

Active chats are those that are currently being addressed by a bot.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns active chats stats of a specific bot.	1. botID - ID of the bot 2. botName - Name of the bot 3. Following parameters for chats are returned: i. customerName - name of the customer ii. channelIdentity- identification code of the channel iii. channelType - type of the channel e.g. voice/web iv. activeSince - time lapsed (seconds) since bot is active on this chat.
OK	Code 200.	Returns stats of all active chats being handled by bots.

","urlObject":{"path":["bot-active-chats","detail"],"host":["https://cim-dev.expertflow.com"],"query":[{"disabled":true,"description":{"content":"

ID of the bot for which stats needs to retrieved.

\n","type":"text/plain"},"key":"botId","value":"9ba1f9d4-6c22-4e6f-b497-166c447c3b4a"}],"variable":[]}},"response":[{"id":"14abeaaa-633d-4603-8584-bc5c03c56d39","name":"200 OK","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/bot-active-chats/detail?botId=8bce469d-91d9-43a1-bf14-1f0832396588","host":["https://cim-dev.expertflow.com"],"path":["bot-active-chats","detail"],"query":[{"key":"botId","value":"8bce469d-91d9-43a1-bf14-1f0832396588"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n\t\"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\",\n\t\"botName\": \"EF Bot\",\n\t\"chats\": [{\n\t\t\t\"customerName\": \"Bilal\",\n\t\t\t\"channelIdentity\": \"+9290078607\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 120,\n\t\t\t\"timestamp\": \"2023-07-07T13:42:00.578+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Umer\",\n\t\t\t\"channelIdentity\": \"+9290078608\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 80,\n \"timestamp\": \"2023-07-07T13:48:00.578+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t},\n\t\t{\n\t\t\t\"customerName\": \"Mansha\",\n\t\t\t\"channelIdentity\": \"+9290078609\",\n\t\t\t\"channelType\": \"WHATSAPP\",\n\t\t\t\"activeSince\": 12,\n \"timestamp\": \"2023-07-07T13:53:00.578+00:00\",\n\t\t\t\"customerLabels\": [\n\t\t\t\t\"645b598cb0a3214383f1526f\",\n\t\t\t\t\"643e3693b0a321894cf141ff\",\n\t\t\t\t\"64392db5b0a3217b12f13f83\"\n\t\t\t]\n\t\t}\n\t]\n}"},{"id":"d31daecd-8888-4601-9cf0-330d9e87394b","name":"200 OK without query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/bot-active-chats/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\",\n \"botName\": \"EF Bot\",\n \"chats\": [\n {\n \"customerName\": \"Bilal\",\n \"channelIdentity\": \"+9290078607\",\n \"channelType\": \"WHATSAPP\",\n \"activeSince\": 120,\n \"timestamp\": \"2023-07-07T13:42:00.578+00:00\",\n \"customerLabels\": [\n \"645b598cb0a3214383f1526f\",\n \"643e3693b0a321894cf141ff\",\n \"64392db5b0a3217b12f13f83\"\n ]\n },\n {\n \"customerName\": \"Umer\",\n \"channelIdentity\": \"+9290078608\",\n \"channelType\": \"WHATSAPP\",\n \"activeSince\": 80,\n \"timestamp\": \"2023-07-07T13:48:00.578+00:00\",\n \"customerLabels\": [\n \"645b598cb0a3214383f1526f\",\n \"643e3693b0a321894cf141ff\",\n \"64392db5b0a3217b12f13f83\"\n ]\n },\n {\n \"customerName\": \"Mansha\",\n \"channelIdentity\": \"+9290078609\",\n \"channelType\": \"WHATSAPP\",\n \"activeSince\": 12,\n \"timestamp\": \"2023-07-07T13:53:00.578+00:00\",\n \"customerLabels\": [\n \"645b598cb0a3214383f1526f\",\n \"643e3693b0a321894cf141ff\",\n \"64392db5b0a3217b12f13f83\"\n ]\n }\n ]\n }\n]"}],"_postman_id":"c322603b-50ab-42aa-b4b2-29dd3943541b"},{"name":"Bot Active chats Summary","id":"39e03498-1827-4e8f-88e9-c847b0a69cf1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/bot-active-chats/summary?botId=9ba1f9d4-6c22-4e6f-b497-166c447c3b4a","description":"

Endpoints

GET /bot-active-chats/summary

This API returns the total of active chats being handled by a bot. If no ID is specified, total active chats handled by all bots will be returned.

Active chats are those which are currently being addressed by an bot.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK	Code 200. Returns total active chats handled by a specific bot.	1. botId - ID of the bot 2. chatsCount - Count of chats being handled by this bot.
OK	Code 200.	Returns total count of all active chats being handled by all bots.

","urlObject":{"path":["bot-active-chats","summary"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

ID of the queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"botId","value":"9ba1f9d4-6c22-4e6f-b497-166c447c3b4a"}],"variable":[]}},"response":[{"id":"1d10c25a-8d70-480c-93d0-bce4b2fa10ff","name":"200 OK with query param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/bot-active-chats/summary?botId=8bce469d-91d9-43a1-bf14-1f0832396588","host":["https://cim-dev.expertflow.com"],"path":["bot-active-chats","summary"],"query":[{"key":"botId","value":"8bce469d-91d9-43a1-bf14-1f0832396588"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\",\n \"chatsCount\": 3\n}"},{"id":"55299ed7-1a37-48d1-82e5-3f4345acfc1c","name":"200 OK without query param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/bot-active-chats/summary"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"botId\": \"8bce469d-91d9-43a1-bf14-1f0832396588\",\n \"chatsCount\": 3\n }\n]"}],"_postman_id":"39e03498-1827-4e8f-88e9-c847b0a69cf1"},{"name":"Agent Activity Details","id":"cf5c64ea-5e44-4aea-abe6-71d8903f1dfb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/agent-activity/detail","description":"

Endpoints

GET /agent-activity/detail

This API returns the activities of all agents on a particular queue or on all queues depending on query parameters.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
OK with queue ID specified.	Code 200. Returns activities of all the agents on a particular queue.	When QueueID is specified, it returns the count of the agent activities along with their MRD states on that particular queue only.
OK without any queue ID	Code 200.	When no ID is specified, the API returns the total count of agent activities from all the queues that the agent is a part of along with their MRD states.

","urlObject":{"path":["agent-activity","detail"],"host":["https://cim-dev.expertflow.com"],"query":[{"disabled":true,"description":{"content":"

ID of the Queue for which stats needs to retrieved.

\n","type":"text/plain"},"key":"queueId","value":"63beac5854710f5f13dc1257"}],"variable":[]}},"response":[{"id":"8d682ed7-94aa-4fc9-8d01-e547502d4f28","name":"200 OK with Queue ID","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/agent-activity/detail?queueId=63beac5854710f5f13dc1257","host":["https://cim-dev.expertflow.com"],"path":["agent-activity","detail"],"query":[{"key":"queueId","value":"63beac5854710f5f13dc1257"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"queueId\": \"63beac5854710f5f13dc1257\",\n \"queueName\": \"CHAT-queue\",\n \"agents\": [{\n \"id\": \"a3f8339a-4cba-4654-8400-754e2aa9ac48\",\n \"name\": \"rao waqas akram\",\n \"state\": \"READY\",\n \"activeChatsCount\": 3,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"NOT_READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"ACTIVE\"\n }\n ]\n },\n {\n \"id\": \"a3f8429a-4cba-4654-8400-754e28765c48\",\n \"name\": \"Harrsion Malande\",\n \"state\": \"READY\",\n \"activeChatsCount\": 0,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"NOT_READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"READY\"\n }\n ]\n }\n ]\n}"},{"id":"bcae7bd6-d3a5-417a-9738-656bd3c37a93","name":"200 OK without Queue ID","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/agent-activity/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"agents\": [{\n \"id\": \"9e37693c-93f9-4e66-861c-6d9205913c1f\",\n \"name\": \"haroon\",\n \"state\": \"READY\",\n \"activeChatsCount\": 0,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"NOT_READY\"\n }\n ]\n },\n {\n \"id\": \"a3f8339a-4cba-4654-8400-754e2aa9ac48\",\n \"name\": \"rao waqas akram\",\n \"state\": \"READY\",\n \"activeChatsCount\": 4,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"ACTIVE\"\n }\n ]\n },\n {\n \"id\": \"498aa700-0c0d-46e8-b34b-98267a7d42b1\",\n \"name\": \"Harrison Kiprono\",\n \"state\": \"READY\",\n \"activeChatsCount\": 0,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"NOT_READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"READY\"\n }\n ]\n }\n ]\n}"}],"_postman_id":"cf5c64ea-5e44-4aea-abe6-71d8903f1dfb"},{"name":"Agent Activity Details with Teams","id":"060db0ef-9aad-408b-82d1-a2a4c69a6bc8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"teams\": [\n \"472889e8-2055-47b9-b84b-2974da6a838f\" \n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/agent-activity/detail","description":"

Endpoints

POST /agent-activity/detail

This API provides information of the activities of all agents in the specified team(s) using team ID.

Response

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status

Description

OK with team ID(s) specified.

Code 200. Posts activities of all the agents from the specified team(s).
Returns active chats stats in a specific queue based on Team ID.
1. id - ID of the agent
2. name -name of the agent.
3. state - State of the agent - Ready/NotReady/LoggedOut
4. activeChatsCount - total active chats of the agent.
5. mrds - this object contains the agent states in mrds that the agent is subscribed to.

NOT_FOUND without any team ID

CODE 404.

","urlObject":{"path":["agent-activity","detail"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"e4713bd6-7e4e-4cec-b8e4-5de575fa460a","name":"200 OK with Team ID","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"teams\":[\r\n \"9e37693c-93f9-4e66-861c-6d9205913c1f\",\r\n \"ff379ac0-9269-11ed-a1eb-0242ac120002\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/agent-activity/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"agents\": [\n {\n \"id\": \"9e37693c-93f9-4e66-861c-6d9205913c1f\",\n \"name\": \"haroon\",\n \"state\": \"READY\",\n \"activeChatsCount\": 0,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"NOT_READY\"\n }\n ]\n },\n {\n \"id\": \"a3f8339a-4cba-4654-8400-754e2aa9ac48\",\n \"name\": \"rao waqas akram\",\n \"state\": \"READY\",\n \"activeChatsCount\": 4,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"ACTIVE\"\n }\n ]\n },\n {\n \"id\": \"498aa700-0c0d-46e8-b34b-98267a7d42b1\",\n \"name\": \"Harrison Kiprono\",\n \"state\": \"READY\",\n \"activeChatsCount\": 0,\n \"mrds\": [{\n \"id\": \"ff379ac0-9269-11ed-a1eb-0242ac120002\",\n \"name \": \"VOICE\",\n \"state \": \"NOT_READY\"\n },\n {\n \"id\": \"0688a3be-926a-11ed-a1eb-0242ac120002\",\n \"name \": \"CHAT\",\n \"state \": \"READY\"\n }\n ]\n }\n ]\n}"},{"id":"543f8375-25ce-40ba-a433-6cc3f58f8040","name":"400 BAD REQUEST without Team ID(s)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"teams\": [\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/agent-activity/detail"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Thu, 02 Mar 2023 15:58:35 GMT"},{"key":"Connection","value":"close"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"You need to pass at-least one Team ID.\",\n \"statusCode\": 400\n}"}],"_postman_id":"060db0ef-9aad-408b-82d1-a2a4c69a6bc8"},{"name":"Agent and MRD states","id":"efba1d8b-b5a9-4494-b8e4-ebb41e6953ae","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/agent-state/detail?excludeNotReadyAgents=true&mrdId=63be643dc989601205002279&agentId=0327a8a2-a764-4ce6-8ab6-3b88ff196af","description":"

Endpoints

GET /agent-state/detail

This API will return the agent and their MRDs states of all the LOGGED-IN agents. (LOGGED-IN means agent's state isn't LOGOUT.)

Following are the filters that could be applied with this API. (All are optional filters)

mrdId - return the state of all agents for the specified MRD only (i.e. return the agent state and MRD state of the specified MRD only).
agentId - return the states of the specified agent only.
excludeNotReadyAgents- if this flag is set, all agents who are logged in but are in NOT_READY state should not be returned in the API response. Therefore, only the agents who are in \"READY\" state should be returned with their individual states in all MRDs.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK (with or without any filter)	Code 200. Returns MRD states of agents filtered on the basis of applied filterfiltering .
Not Found	Code 404. Agent not found.

","urlObject":{"path":["agent-state","detail"],"host":["https://cim-dev.expertflow.com"],"query":[{"description":{"content":"

filter to exclude agents that are LOGGED_IN but are in NOT_READY state.

\n","type":"text/plain"},"key":"excludeNotReadyAgents","value":"true"},{"description":{"content":"

filter to return agents for the specified MRD.

\n","type":"text/plain"},"key":"mrdId","value":"63be643dc989601205002279"},{"description":{"content":"

filter to return MRD state(s) of the specified agent.

\n","type":"text/plain"},"key":"agentId","value":"0327a8a2-a764-4ce6-8ab6-3b88ff196af"}],"variable":[]}},"response":[{"id":"55907ec5-b201-4e04-87fd-edaab08e7d76","name":"200 OK without any filter param","originalRequest":{"method":"GET","header":[],"url":"https://cim-dev.expertflow.com/agent-state/detail"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[],"cookie":[],"responseTime":null,"body":"[{\n\t\t\"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n\t\t\"agentName\": \"John Doe\",\n\t\t\"agentState\": {\n\t\t\t\"name\": \"READY\",\n\t\t\t\"reasonCode\": null\n\t\t},\n\t\t\"agentStateChangeTime\": \"2023-01-19T05:46:27.828+00:00\",\n\t\t\"agentMrdStates\": [{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"VOICE\",\n\t\t\t\t\"state\": \"NOT_READY\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:27.828+00:00\"\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"CHAT\",\n\t\t\t\t\"state\": \"READY\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t\t}\n\t\t]\n\t}, {\n\t\t\"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n\t\t\"agentName\": \"Kamlia Harris\",\n\t\t\"agentState\": {\n\t\t\t\"name\": \"READY\",\n\t\t\t\"reasonCode\": null\n\t\t},\n\t\t\"agentStateChangeTime\": \"2023-01-19T05:46:31.766+00:00\",\n\t\t\"agentMrdStates\": [{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"VOICE\",\n\t\t\t\t\"state\": \"BUSY\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:27.828+00:00\"\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"CHAT\",\n\t\t\t\t\"state\": \"ACTIVE\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t\t}\n\t\t]\n\t},\n\t{\n\t\t\"agentId\": \"0327a8a2-a764-4ce6-8ab6-3b88ff196af0\",\n\t\t\"agentName\": \"Rao Waqas akram\",\n\t\t\"agentState\": {\n\t\t\t\"name\": \"NOT_READY\",\n\t\t\t\"reasonCode\": {\n\t\t\t\t\"id\": \"62ffc9e9f12b6ccf1594d88b\",\n\t\t\t\t\"name\": \"Short Break\",\n\t\t\t\t\"type\": \"NOT_READY\"\n\t\t\t}\n\t\t},\n\t\t\"agentStateChangeTime\": \"2023-01-19T05:46:33.723+00:00\",\n\t\t\"agentMrdStates\": [{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"VOICE\",\n\t\t\t\t\"state\": \"NOT_READY\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:27.828+00:00\"\n\t\t\t},\n\t\t\t{\n\t\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\t\"name\": \"CHAT\",\n\t\t\t\t\"state\": \"NOT_READY\",\n\t\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t\t}\n\t\t]\n\t}\n]"},{"id":"94cf9c1a-c1a5-43d1-8089-54e0d9ae6ded","name":"200 OK with agentId filter 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\"2023-01-19T05:46:27.828+00:00\"\n\t\t},\n\t\t{\n\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\"name\": \"CHAT\",\n\t\t\t\"state\": \"READY\",\n\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t}\n\t]\n}"},{"id":"33d59f43-776e-488d-88de-ee3c39442517","name":"404 NOT FOUND with agentId filter","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/agent-state/detail?agentId=b713bd23-621a-4f18-80d0-cbf2c7f9d34a","host":["https://cim-dev.expertflow.com"],"path":["agent-state","detail"],"query":[{"key":"agentId","value":"b713bd23-621a-4f18-80d0-cbf2c7f9d34a"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"Agent not found.\",\n \"statusCode\": 404\n}"},{"id":"2800643e-0260-4dbc-84a8-aa6de6612b32","name":"200 OK with excludeNotReadyAgents filter param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/agent-state/detail?excludeNotReadyAgents=true","host":["https://cim-dev.expertflow.com"],"path":["agent-state","detail"],"query":[{"key":"excludeNotReadyAgents","value":"true"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[{\n\t\"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n\t\"agentName\": \"John Doe\",\n\t\"agentState\": {\n\t\t\"name\": \"READY\",\n\t\t\"reasonCode\": null\n\t},\n\t\"agentStateChangeTime\": \"2023-01-19T05:46:27.828+00:00\",\n\t\"agentMrdStates\": [{\n\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\"name\": \"VOICE\",\n\t\t\t\"state\": \"NOT_READY\",\n\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:27.828+00:00\"\n\t\t},\n\t\t{\n\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\"name\": \"CHAT\",\n\t\t\t\"state\": \"READY\",\n\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t}\n\t]\n}, {\n\t\"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n\t\"agentName\": \"Kamlia Harris\",\n\t\"agentState\": {\n\t\t\"name\": \"READY\",\n\t\t\"reasonCode\": null\n\t},\n\t\"agentStateChangeTime\": \"2023-01-19T05:46:31.766+00:00\",\n\t\"agentMrdStates\": [{\n\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\"name\": \"VOICE\",\n\t\t\t\"state\": \"BUSY\",\n\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:27.828+00:00\"\n\t\t},\n\t\t{\n\t\t\t\"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n\t\t\t\"name\": \"CHAT\",\n\t\t\t\"state\": \"ACTIVE\",\n\t\t\t\"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n\t\t}\n\t]\n}]"},{"id":"ab2cc86d-1784-4a54-ae13-09cb103b6cd5","name":"200 OK with mrdId filter param","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://cim-dev.expertflow.com/agent-state/detail?mrdId=63c7bdaa3f71ca10e7fe3a7b","host":["https://cim-dev.expertflow.com"],"path":["agent-state","detail"],"query":[{"key":"mrdId","value":"63c7bdaa3f71ca10e7fe3a7b"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"agentId\": \"0327a8a2-a764-4ce6-8ab6-3b88ff196af0\",\n \"agentName\": \"Rao Waqas akram\",\n \"agentState\": {\n \"name\": \"NOT_READY\",\n \"reasonCode\": {\n \"id\": \"62ffc9e9f12b6ccf1594d88b\",\n \"name\": \"Short Break\",\n \"type\": \"NOT_READY\"\n }\n },\n \"agentStateChangeTime\": \"2023-01-19T05:46:33.723+00:00\",\n \"agentMrdStates\": [\n {\n \"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n \"name\": \"CHAT\",\n \"state\": \"NOT_READY\",\n \"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n }\n ]\n },\n {\n \"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n \"agentName\": \"John Doe\",\n \"agentState\": {\n \"name\": \"READY\",\n \"reasonCode\": null\n },\n \"agentStateChangeTime\": \"2023-01-19T05:46:27.828+00:00\",\n \"agentMrdStates\": [\n {\n \"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n \"name\": \"CHAT\",\n \"state\": \"READY\",\n \"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n }\n ]\n },\n {\n \"agentId\": \"b713bd23-621a-4f18-80d0-cbf2c7f9d34a\",\n \"agentName\": \"Kamlia Harris\",\n \"agentState\": {\n \"name\": \"READY\",\n \"reasonCode\": null\n },\n \"agentStateChangeTime\": \"2023-01-19T05:46:31.766+00:00\",\n \"agentMrdStates\": [\n {\n \"id\": \"63c7bdaa3f71ca10e7fe3a7b\",\n \"name\": \"CHAT\",\n \"state\": \"NOT_READY\",\n \"stateChangeTime\": \"2023-01-19T05:46:33.723+00:00\"\n }\n ]\n }\n]"}],"_postman_id":"efba1d8b-b5a9-4494-b8e4-ebb41e6953ae"},{"name":"Change logging level.","id":"0f375d28-3b72-431a-9c9c-388883415771","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"INFO\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/actuator/loggers/com.ef.realtimereportsmanager","description":"

Endpoints

POST/actuator/loggers/com.ef.realtimereportsmanager

This API can be called to change the logging level of \"real time reporting manager\" application without redeploying the component.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
configuredLevel - Enum - Required	The options for configuration level are as follows: - TRACE - DEBUG - INFO - WARN - ERROR

","urlObject":{"path":["actuator","loggers","com.ef.realtimereportsmanager"],"host":["https://cim-dev.expertflow.com"],"query":[],"variable":[]}},"response":[{"id":"6ee554cb-9c10-4e83-a8f0-48a467f7358c","name":"Change logging level of Real Time reporting component.","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"INFO\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/actuator/loggers/com.ef.realtimereportsmanager"},"status":"No Content","code":204,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Tue, 31 Jan 2023 09:17:39 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"0f375d28-3b72-431a-9c9c-388883415771"}],"id":"dde2c14e-9822-4f44-aa50-4bd0a7fd784f","_postman_id":"dde2c14e-9822-4f44-aa50-4bd0a7fd784f","description":""},{"name":"File Engine","item":[{"name":"Upload File","id":"406ad9dd-83fb-4a7d-ac06-40607df4b858","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"conversationId","value":"6d188c53-27d0-4696-9b75-49402fa11b55","description":"

Conversation ID where file is being upoaded.

\n","type":"text"},{"key":"file","description":"

attach file for uploading

\n","type":"file","src":"LrXJHlp_k/_WEB.svg"}]},"url":"https://presales-cim.expertflow.com/file-engine/api/uploadFileStream","description":"

Endpoints

POST/api/uploadFileStream

This API allows you to upload file to a space in HybridChat. For media exchange from local machine, direct file stream is used to upload the media on the server.

The body should be in JSON format and include the following properties:

StartFragment

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
conversationId - String - Required	ID for tagging media file.
file - FileStream Object - Required	the media shared by user as described in the Media Messages section.

EndFragment

Status

StartFragment

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
Success	Code 200	Message - String - Required - \"File uploaded successfully.\" etag - String - Required - HTTP response header is an identifier for a specific version of a resource and used for tracking purposes. name - String - Optional - name can be specified by the user. It is saved with conversation ID appended to it e.g. 11111_filename.ext type - String - Optional - type and extension of the file e.g. image/png size - Numeric - Required - size of the uploaded file.
Internal Server Error	Code 500	Message: \"An error occurred while uploading file.\"
Bad Request	Code 404	Message: \"An error occurred while uploading file.\"

EndFragment

\n","urlObject":{"protocol":"https","path":["file-engine","api","uploadFileStream"],"host":["presales-cim","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"9528c73d-b544-48d1-a7c4-7582f0c30f10","name":"Upload File","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"conversationId","value":"6d188c53-27d0-4696-9b75-49402fa11b55","description":"Conversation ID where file is being upoaded.","type":"text"},{"key":"file","description":"attach file to upload to conversation.","type":"file","src":["LrXJHlp_k/_WEB.svg"]}]},"url":"https://presales-cim.expertflow.com/file-engine/api/uploadFileStream"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"File uploaded successfully\",\r\n \"etag\": \"a0712880cf390c898fde55813e7bb4be\",\r\n \"name\": \"123456_curl_ccm.png\",\r\n \"type\": \"image/png\",\r\n \"size\": 53704\r\n}"}],"_postman_id":"406ad9dd-83fb-4a7d-ac06-40607df4b858"},{"name":"Download File Stream","id":"be71cf16-a559-4429-83d0-4cf53b04eaae","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://presales-cim.expertflow.com/file-engine/api/downloadFileStream?filename=_WEB.svg","description":"

Endpoints

Get/api/downloadFileStream

This API allows you to download file based on file name during a conversation.

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
OK	Code 200. Returns file to download.
Not Found	Code 404. Message: \"File not found.\"

","urlObject":{"protocol":"https","path":["file-engine","api","downloadFileStream"],"host":["presales-cim","expertflow","com"],"query":[{"description":{"content":"

name of the file to download.

\n","type":"text/plain"},"key":"filename","value":"_WEB.svg"}],"variable":[]}},"response":[{"id":"6f909746-25be-4330-9ee4-3803d5b02155","name":"Download File Stream","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://presales-cim.expertflow.com/file-engine/api/downloadFileStream?filename=_WEB.svg","protocol":"https","host":["presales-cim","expertflow","com"],"path":["file-engine","api","downloadFileStream"],"query":[{"key":"filename","value":"_WEB.svg"}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"be71cf16-a559-4429-83d0-4cf53b04eaae"},{"name":"Upload File From Url","id":"51a50cb9-9afc-44fb-9c9c-f84511bec927","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"D360-API-KEY","value":"Oz8HN2X2sije4m09foRZp3YOAK","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"sourceUrl\":\"https://waba.360dialog.io/v1/media/f6b4f7a5-394d-43b1-aba1-9f62c7f08365\",\n\t\"channel\":\"whatsapp360\",\n\t\"fileName\":\"\",\n\t\"conversationId\":\"1112233\",\n \"oauth\": {\n \"consumerKey\":\"\",\n \"consumerSecret\":\"\",\n \"tokenKey\":\"\",\n \"tokenSecret\":\"\"\n },\n \"APIKey360\":\"Oz8HN2X2sije4m09foRZp3YOAK\",\n \"mime_type\":\"image/jpeg\"\n}"},"url":"{{url}}/api/uploadFileFromUrl","description":"

Endpoints

POST/api/uploadFileFromUrl

This API allows you to attach file by providing URL to upload it to a server space in HybridChat.

The body should be in JSON format and include the following properties:

StartFragment

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
conversationId - String - Optional	ID for tagging media.
sourceUrl - URL - Required	get file from the given URL
channel - String - Required	The channel where conversation is in progress.
fileName - String - Optional	to be specified by user. Appended with conversationId in response. If no name is specified, file name is extracted from the URL.
oauth - Object - Optional	Authorization if needed to upload file to the channel. Currently, for whatsapp this authentication is required.
APIKey360 - String - Required for 360 DialogFlow Connector	API Key for authorization to 360 connector.
mime_type - String - Optional	type and extension of the file e.g. image/png

EndFragment

Status

StartFragment

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description	Response
Success	Code 200	Message - String - Required - \"File uploaded successfully.\" etag - String - Required - HTTP response header is an identifier for a specific version of a resource and used for tracking purposes. name - String - Optional - name can be specified by the user. It is saved with conversation ID appended to it e.g. 11111_filename.ext type - String - Optional - type and extension of the file e.g. image/png size - Numeric - Required - size of the uploaded file.
Internal Server Error	Code 500	Message: \"An error occurred while uploading file.\"
Bad Request	Code 404	Message: \"An error occurred while uploading file.\"

EndFragment

\n","urlObject":{"path":["api","uploadFileFromUrl"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"ba6c7ec5-94f2-414f-a712-fc108724bee4","name":"OK","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"D360-API-KEY","value":"Oz8HN2X2sije4m09foRZp3YOAK","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"sourceUrl\":\"https://www.techsmith.com/blog/wp-content/uploads/2020/09/BestUserDocumentation_1500x1100.png\",\n\t\"channel\":\"whatsapp360\",\n\t\"fileName\":\"\",\n\t\"conversationId\":\"1132\",\n \"oauth\": {\n \"consumerKey\":\"\",\n \"consumerSecret\":\"\",\n \"tokenKey\":\"\",\n \"tokenSecret\":\"\"\n },\n \"APIKey360\":\"Oz8HN2X2sije4m09foRZp3YOAK\",\n \"mime_type\":\"image/jpeg\"\n}"},"url":"https://cim.expertflow.com/file-engine/api/uploadFileFromUrl"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Fri, 26 Aug 2022 07:41:37 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"ETag","value":"W/\"ad-BFeFVQUk+bJVTDZQ7wbiF5JgIVg\""},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"File uploaded successfully\",\n \"etag\": \"2a88a769257a3ba955600a915f4cccfd\",\n \"name\": \"1132_BestUserDocumentation_1500x1100.png.jpeg\",\n \"type\": \"image/jpeg\",\n \"size\": \"107550\"\n}"},{"id":"813b1152-81d1-4c0d-9d7d-559ccc86c1ed","name":"Upload File From Url","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"D360-API-KEY","value":"Oz8HN2X2sije4m09foRZp3YOAK","type":"text"}],"body":{"mode":"raw","raw":"{\n\t\"sourceUrl\":\"https://www.techsmith.com/blog/wp-content/uploads/2020/09/BestUserDocumentation_1500x1100.png\",\n\t\"channel\":\"whatsapp360\",\n\t\"fileName\":\"\",\n\t\"conversationId\":\"1112233\",\n \"oauth\": {\n \"consumerKey\":\"\",\n \"consumerSecret\":\"\",\n \"tokenKey\":\"\",\n \"tokenSecret\":\"\"\n },\n \"APIKey360\":\"Oz8HN2X2sije4m09foRZp3YOAK\",\n \"mime_type\":\"image/jpeg\"\n}"},"url":"https://cim.expertflow.com/file-engine/api/uploadFileFromUrl"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.16.1"},{"key":"Date","value":"Fri, 26 Aug 2022 06:05:48 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"X-XSS-Protection","value":": 1; mode=block"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"ETag","value":"W/\"b0-uex5JVudJuwYUgbsxRiPcC8NgXs\""},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"File uploaded successfully\",\n \"etag\": \"2a88a769257a3ba955600a915f4cccfd\",\n \"name\": \"1112233_BestUserDocumentation_1500x1100.png.jpeg\",\n \"type\": \"image/jpeg\",\n \"size\": \"107550\"\n}"}],"_postman_id":"51a50cb9-9afc-44fb-9c9c-f84511bec927"}],"id":"254e48d3-9184-43e0-a697-88f76c4f3fda","description":"

This folder contains APIs for handling (uploading/downloading) files during message exchange between agent and the customer.

\n","_postman_id":"254e48d3-9184-43e0-a697-88f76c4f3fda"},{"name":"Campaign Scheduler","item":[{"name":"Activity","item":[{"name":"Schedule Activity","id":"f58a80fa-1002-4ff3-a5ed-508141027f10","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"f721ecd2-245a-4613-a2c5-9f37d65b928d\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"5804392180\",\n \"serviceIdentifier\": \"5647903440\",\n \"additionalAttributes\": []\n },\n \"customer\": {\n \"_id\": \"64c9f1ececa4078dfc8bf706\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-08-04T15:54:00+03:00\",\n \"channelType\": {\n \"name\": \"TELEGRAM\",\n \"channelLogo\": \"_TELEGRAM.svg\"\n },\n \"webhookId\": null,\n \"agent\": null,\n \"queue\": null,\n \"dialingMode\": \"PREDICTIVE\",\n \"campaignName\": null\n }\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Dear Customer, we have planned maintenance work on Saturday 9th September from 11:00 PM to Sunday 10th 2:00 AM which will impact all our services. We will update you as soon as maintenance is completed.\"\n }\n },\n {\n \"id\": \"bf84b564-48f9-41e4-83fa-57f6cd83a24a\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"serviceIdentifier\": \"4930609859535\",\n \"additionalAttributes\": []\n },\n \"customer\": {\n \"_id\": \"64cb6b302b017df4ce6c8f75\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-08-04T17:54:00+05:00\",\n \"channelType\": {\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\"\n },\n \"webhookId\": null,\n \"agent\": null,\n \"queue\": null,\n \"dialingMode\": \"PROGRESSIVE\",\n \"campaignName\": null\n }\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Dear Customer, we have planned maintenance work on Saturday 9th September from 11:00 PM to Sunday 10th 2:00 AM which will impact all our services. We will update you as soon as maintenance is completed.\"\n }\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities","description":"

Endpoint

POST: {FQDN}/scheduler/scheduled-activities

This API takes an array of activities (CIM Message) to be sent to the system at the scheduled date and time.

The CIM Message payload has a property called schedulingMetaData, on the root level of the Cim Message Header whereby we provide the scheduling options.

The SchedulingMetaData property has some mandatory fields mentioned below that should be passed at the time of scheduling, but also you can pass any additional attributes along as a key value paired object to schedule an activity :

scheduledDatetime (required)
channelType (required)

The SchedulingMetaData body should be in JSON format and some of the properties included are:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Type	Description	Example	Required
scheduledDatetime	DateTime	This is the date and time the activity should be sent. This field is in ISO-8601 format which letter T seperates the date and time.	`\"scheduledDatetime\": \"2023-04-10T22:55:00+03:00\"`	Yes
webhookId	String	This webhook id is a 6character string provided while registering for webhooks. It is mapped to the webhook url provided while registering a webhook. When the id is provided, response feedback of the scheduled activity will be sent back to the mapped webhook url. Otherwise set it as null if response feedback of the scheduled message is not required	`{ \"webhookId\": \"ON9OF9\" }`	Optional
agent	CcUser	This field is used for agent-based reservations. While reserving agents, we will add the agent object otherwise set it as null.	`{ \"id\": \"03ec1f56-929f-4702-b1b3-7363f6c2c69f\", \"keycloakUser\": { \"id\": \"03ec1f56-929f-4702-b1b3-7363f6c2c69f\", \"firstName\": \"fUser\", \"lastName\": \"lUser”, \"roles\": [ \"agent\" ], \"username\": \"rao\", \"permittedResources\": null, \"realm\": \"university\" }, \"associatedRoutingAttributes\": [], \"participantType\": \"CCUser\", \"associatedMrds\": [] }`	Optional
queue	PrecisionQueue	This field is used for queue-based reservations. The Routing Engine will reserve available agent in this queue when we add this queue object, otherwise set it as null.	`{ \"id\": \"600016622b258400063fe54d\", \"name\": \"Test\", \"mrd\": { \"id\": \"600016622b258400063fe52d\", \"name\": \"mrd1\", \"description\": \"mrd1-description\", \"interruptible\": true }, \"serviceLevelType\": 2, \"serviceLevelThreshold\": 3, \"steps\":[] }`	Optional
channelType	ChannelType	This field is required on the frontend so as to display the channelType icon and name for the scheduled activity.	`\"channelType\": { \"name\": \"TELEGRAM\", \"channelLogo\": \"_TELEGRAM.svg\" }`	Yes
campaignName	String	The name of Campaign	`\"MARKETING\"`	Optional
dialingMode	Enum	mode of dialing contact	`\"PREDICTIVE\"` or `\"PROGRESSIVE\"` or `\"PREVIEW\"`	Optional

Note

While constructing the activity (CIM Message) the following fields are mandatory for scheduling:

Cim Id (random unique String 0-40 char)
Customer Object
ChannelCustomerIdentifier
ServiceIdentifier
SchedulingMetaData
Cim Body

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
CREATED	The response status will return 201 CREATED when the activity(s) has been scheduled successfully.
INTERNAL SERVER ERROR	The response status will return 500 INTERNAL SERVER ERROR when an exception has occurred while scheduling an activity

","urlObject":{"path":["scheduled-activities"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[{"id":"96f5fa94-e771-43d9-955c-5f2b1ac1a0ca","name":"SUCCESS","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"b55641f4-6b63-4338-a610-e87279e1ba9b\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"254713568753\",\n \"serviceIdentifier\": \"4930609859535\",\n \"additionalAttributes\": []\n },\n \"customer\": {\n \"_id\": \"61c2b22725dadf1a1050c582\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-04-10T22:55:00+03:00\",\n \"channelType\": {\n \"name\": \"WHATSAPP\",\n \"channelLogo\": \"_WHATSAPP.svg\"\n },\n \"webhookId\": \"KL9DF2\",\n \"agent\": null,\n \"queue\": null,\n \"dialingMode\": \"PROGRESSIVE | PREDICTIVE | PROGRESSIVE\",\n \"campaignName\": null\n }\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"RH09MDA5T7 confirmed.You bought Ksh2000.00 of airtime on 10/8/23 at 6:24 PM. Transaction cost, Ksh0.00. Amount you can transact within the day is 298,000.00.To register for Fuliza dial *234# & select Fuliza!\"\n }\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"57c51284-e544-4446-9a36-76c6284b2a2e","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"03f74c7f-a75a-492b-b331-81ea4e56d9c2\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"5804392180\",\n \"serviceIdentifier\": \"5647903440\",\n \"additionalAttributes\": []\n },\n \"customer\": {\n \"_id\": \"61c2b22725dadf1a1050c582\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-04-10T22:55:00+03:00\",\n \"channelType\": {\n \"name\": \"TELEGRAM\",\n \"channelLogo\": \"_TELEGRAM.svg\"\n },\n \"webhookId\": \"KL9DF2\",\n \"dialingMode\": \"PROGRESSIVE | PREDICTIVE | PROGRESSIVE\",\n \"campaignName\": null,\n \"agent\": null,\n \"queue\": null\n }\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"RH09MDA5T7 confirmed.You bought Ksh2000.00 of airtime on 10/8/23 at 6:24 PM. Transaction cost, Ksh0.00. Amount you can transact within the day is 298,000.00.To register for Fuliza dial *234# & select Fuliza!\"\n }\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""},{"id":"149ac531-b27f-4c75-a97c-1b55d0d8f818","name":"VOICE (IVR campaign)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"7a3fd89b-d7e1-47aa-a749-ded3101af629\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"03001881441\",\n \"serviceIdentifier\": \"1221\"\n },\n \"customer\": {\n \"_id\": \"64c9f1ececa4078dfc8bf706\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-08-31T10:19:00+03:00\",\n \"campaignId\": \"123456789\",\n \"gatewayId\": \"d5779b36-91a0-4fba-83d9-8b48772c26e2\",\n \"campaignContactId\": \"contact-123\",\n \"startTime\": \"2023-04-10T09:00:01+03:00\",\n \"endTime\": \"2023-04-10T20:00:01+03:00\",\n \"priority\": \"1\",\n \"ivr\": \"6666\",\n \"dialingMode\": \"PROGRESSIVE | PREDICTIVE | PROGRESSIVE\",\n \"campaignName\": null,\n \"campaignType\": \"AGENT\",\n \"routingMode\": \"QUEUE\",\n \"resourceId\": \"7bn473-c34de35c-v54nv5u43-5dlh68c\",\n \"queueName\": \"\",\n \"channelType\": {\n \"name\": \"CX_VOICE\",\n \"channelLogo\": \"_CX_VOICE.svg\"\n },\n \"webhookId\": null,\n \"agent\": null,\n \"queue\": null\n }\n },\n \"body\": {\n \"type\": \"VOICE\"\n }\n }\n]","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"6080dc64-13d0-4b5a-ad55-7a0cdbc88fba","name":"VOICE (Queue Based Reservation campaign)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": \"cc12e6dd-c96e-4b5c-8f42-4a7818a868fc\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"03001881441\",\n \"serviceIdentifier\": \"1221\"\n },\n \"customer\": {\n \"_id\": \"64c9f1ececa4078dfc8bf706\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-08-31T10:19:00+03:00\",\n \"campaignId\": \"123456789\",\n \"gatewayId\": \"d5779b36-91a0-4fba-83d9-8b48772c26e2\",\n \"campaignContactId\": \"contact-123\",\n \"startTime\": \"2023-04-10T09:00:01+03:00\",\n \"endTime\": \"2023-04-10T20:00:01+03:00\",\n \"priority\": \"1\",\n \"ivr\": \"6666\",\n \"dialingMode\": \"PROGRESSIVE | PREDICTIVE | PROGRESSIVE\",\n \"campaignName\": null,\n \"channelType\": {\n \"name\": \"CX_VOICE\",\n \"channelLogo\": \"_CX_VOICE.svg\"\n },\n \"webhookId\": null,\n \"agent\": null,\n \"queue\": {\n \"id\": \"64c90892eb1d14361be73389\",\n \"name\": \"Facebook Queue\"\n }\n 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Endpoint

PUT: {FQDN}/scheduler/scheduled-activities/c30be46a-b5cc-471a-890b-ba760ca6084f

This API is used to update a scheduled activity.

It takes the old scheduled activity id as a path param in the request.

The body is the updated version of the activity.

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This operation is forbidden!!!\"\n}"},{"id":"7dc77105-9a01-47f7-9cb0-bda9b888dec2","name":"Internal Server Error","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"69f2ce91-8709-4b3b-95d5-a1f58007af14\",\n \"header\": {\n \"channelData\": {\n \"channelCustomerIdentifier\": \"6564486966967502\",\n \"serviceIdentifier\": \"104792695727029\",\n \"additionalAttributes\": []\n },\n \"customer\": {\n \"_id\": \"64c9f1ececa4078dfc8bf706\"\n },\n \"schedulingMetaData\": {\n \"scheduledDatetime\": \"2023-09-27T13:59:00+03:00\",\n \"channelType\": {\n \"name\": \"TELEGRAM\",\n \"channelLogo\": \"_TELEGRAM.svg\"\n },\n \"webhookId\": \"ATZOYM\",\n \"agent\": null,\n \"queue\": null,\n \"dialingMode\": \"PROGRESSIVE | PREDICTIVE | PROGRESSIVE\",\n \"campaignName\": null\n }\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"Heyy2\"\n }\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaign_manager_url}}/:cimMessageIdToUpdate","host":["{{campaign_manager_url}}"],"path":[":cimMessageIdToUpdate"],"variable":[{"key":"cimMessageIdToUpdate","value":"c30be46a-b5cc-471a-890b-ba760ca6084f","description":"This is the cim message id of the activity to update."}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": 500,\n \"message\": \"RuntimeException: Error Message{.....}\"\n}"}],"_postman_id":"3b33f729-eec2-4fc5-aef4-42ba395e2c73"},{"name":"Delete Activity","id":"a2b91e61-e04a-4bf8-9d02-007027c7ad37","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/:activityId","description":"

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CAMPAIGN SCHEDULER APIs

This folder contains all the REST APIs exposed by Expertflow CX Scheduler to schedule activities.

\n","_postman_id":"4cec20f4-37c7-42d4-9883-4275805d1311"},{"name":"Health","item":[{"name":"Health Check","id":"6b5d20ce-42f4-44ad-86fb-5ab70467336a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/actuator/health","description":"

This API is used to check if campaign scheduler is up and running. Also it can be used to check the health status of other services eg. database, AMQ etc.

\n","urlObject":{"path":["actuator","health"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6b5d20ce-42f4-44ad-86fb-5ab70467336a"}],"id":"9099a5c6-b8a8-412d-b79b-d8b07a0a7f3f","description":"

This folder contains the APIs exposed by scheduler to check the health status of the scheduler service.

\n","_postman_id":"9099a5c6-b8a8-412d-b79b-d8b07a0a7f3f"},{"name":"Webhook","item":[{"name":"Actuator","item":[{"name":"Get Loggers","id":"bc0bd19b-19a4-4551-ae35-bb40039e6725","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/actuator/loggers","urlObject":{"path":["actuator","loggers"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[{"id":"541ce7bb-eb58-46b6-9ca3-a7f2153b342b","name":"Get Loggers","originalRequest":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/actuator/loggers"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"levels\": [\n \"OFF\",\n \"ERROR\",\n \"WARN\",\n \"INFO\",\n \"DEBUG\",\n \"TRACE\"\n ],\n \"loggers\": {\n \"ROOT\": {\n \"configuredLevel\": \"INFO\",\n \"effectiveLevel\": 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\"org.springframework.jdbc.datasource.JdbcTransactionObjectSupport\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jdbc.datasource.lookup\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jdbc.datasource.lookup.JndiDataSourceLookup\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jms\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jms.annotation\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jms.annotation.JmsListenerAnnotationBeanPostProcessor\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jms.config\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jms.config.JmsListenerEndpointRegistry\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jndi\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jndi.JndiTemplate\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.jndi.support\": {\n \"effectiveLevel\": \"INFO\"\n },\n 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\"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.request.async\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.request.async.WebAsyncManager\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.support\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.support.ServletContextPropertySource\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.support.ServletContextResourcePatternResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.context.support.StandardServletEnvironment\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.cors\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.cors.DefaultCorsProcessor\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.filter\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.filter.ServerHttpObservationFilter\": {\n \"effectiveLevel\": 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\"org.springframework.web.servlet.mvc.annotation.ResponseStatusExceptionResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.ExceptionHandlerExceptionResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.ReactiveTypeHandler\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerMapping\": {\n \"effectiveLevel\": \"INFO\"\n },\n 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\"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.support\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.support.SessionFlashMapManager\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.view\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.view.BeanNameViewResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.view.ContentNegotiatingViewResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.servlet.view.InternalResourceViewResolver\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.util\": {\n \"effectiveLevel\": \"INFO\"\n },\n \"org.springframework.web.util.UrlPathHelper\": {\n \"effectiveLevel\": \"INFO\"\n }\n },\n \"groups\": {\n \"web\": {\n \"members\": [\n \"org.springframework.core.codec\",\n \"org.springframework.http\",\n \"org.springframework.web\",\n \"org.springframework.boot.actuate.endpoint.web\",\n \"org.springframework.boot.web.servlet.ServletContextInitializerBeans\"\n ]\n },\n \"sql\": {\n \"members\": [\n \"org.springframework.jdbc.core\",\n \"org.hibernate.SQL\",\n \"org.jooq.tools.LoggerListener\"\n ]\n }\n }\n}"},{"id":"0423af94-1a3d-4413-9ef6-9dfc7c6b5985","name":"Get Loggers (for specific package)","originalRequest":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/actuator/loggers/com.ef.scheduler"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"configuredLevel\": \"DEBUG\",\n \"effectiveLevel\": \"DEBUG\"\n}"}],"_postman_id":"bc0bd19b-19a4-4551-ae35-bb40039e6725"},{"name":"Set Loggers","id":"96a7dc9e-dcc0-42e2-97aa-f9ee83f2d4a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"DEBUG\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/actuator/loggers/com.ef.scheduler","urlObject":{"path":["actuator","loggers","com.ef.scheduler"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[{"id":"50dbb55d-aca7-4007-9642-6d1325e9210d","name":"Set Loggers (for specific package)","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"configuredLevel\": \"WARN\"\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/actuator/loggers/com.ef.scheduler"},"status":"No Content","code":204,"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null}],"_postman_id":"96a7dc9e-dcc0-42e2-97aa-f9ee83f2d4a8"}],"id":"deb2bf12-941a-4935-a8cf-0253110c56f8","_postman_id":"deb2bf12-941a-4935-a8cf-0253110c56f8","description":""},{"name":"Register Webhook","id":"ef78f08f-1360-4c16-bd09-b8114f9f77db","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://69b6-196-216-91-97.ngrok-free.app/test-dummy\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook","description":"

Endpoint

POST: {FQDN}/scheduler/scheduled-activities/webhook

eg https://helloworld.com/scheduler/scheduled-activities/webhook

This API is used for registering a new webhook URL where you will receive delivery notifications and customer response feedback of your scheduled messages.

The response to this request is a 6-character long string with a unique webhook id.

While registering the webhook, the user can specify the kind of event to receive for the scheduled message or both. The events supported are :

DELIVERY_NOTIFICATION
CUSTOMER_RESPONSE

The delivery responses that will be published to the webhooks depend on whether the available channel connectors e.g. (Whatsapp, Facebook, Twitter etc). support them. The delivery notifications are of 3 types.

READ
DELIVERED
FAILED
CONNECTED

See more on delivery notifications here.

\n","urlObject":{"path":["scheduled-activities","webhook"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[{"id":"cfbab466-8f96-412c-97b0-69f59a4b6897","name":"SUCCESS","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"webhookId\": \"BLZLI1\",\n \"message\": \"Success\"\n}"},{"id":"56c873a1-1ba2-490a-b42e-6458f28fbabb","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"webhookId\": null,\n \"message\": \"java.lang.ClassCastException: class [B cannot be cast to class java.lang.Long ([B and java.lang.Long are in module java.base of loader 'bootstrap')\"\n}"},{"id":"149268ff-d73a-4dc9-9ce2-f51d93079e0a","name":"Invalid URL","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"testing\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook"},"status":"Unprocessable Entity (WebDAV) (RFC 4918)","code":422,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"webhookId\": null,\n \"message\": \"Please provide a valid URL\"\n}"}],"_postman_id":"ef78f08f-1360-4c16-bd09-b8114f9f77db"},{"name":"Get Webhook List","id":"e18f8f7c-258c-4dd4-82a0-372d86a3fece","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook","description":"

Endpoint

GET: {FQDN}/scheduler/scheduled-activities/webhook

eg https://helloworld.com/scheduler/scheduled-activities/webhook

This API retrieves the list of all webhooks registered.

\n","urlObject":{"path":["scheduled-activities","webhook"],"host":["{{campaign_scheduler_url}}"],"query":[],"variable":[]}},"response":[{"id":"6c996747-a77c-4850-bf0d-2e9d0391c7f7","name":"SUCCESS","originalRequest":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"webhookId\": \"ON9OF9\",\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n },\n {\n \"webhookId\": \"KL9DF2\",\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n }\n]"},{"id":"221cfe31-e4b5-49cf-9b4b-b62b41f241c4","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook"},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[]"}],"_postman_id":"e18f8f7c-258c-4dd4-82a0-372d86a3fece"},{"name":"Get webhook by Id","id":"40d194aa-7b16-406c-b5a0-db2a70d9c836","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","description":"

Endpoint

GET: {FQDN}/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

eg https://helloworld.com/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

This endpoint is used for retrieving a webhook by webhookid

\n","urlObject":{"path":["scheduled-activities","webhook"],"host":["{{campaign_scheduler_url}}"],"query":[{"description":{"content":"

This is the id of webhook to retrieve

\n","type":"text/plain"},"key":"webhookId","value":"ON9OF9"}],"variable":[]}},"response":[{"id":"ed152c05-c9e9-4f62-a5d6-45a5ff3df341","name":"SUCCESS","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to retrieve"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"webhookId\": \"ON9OF9\",\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}"},{"id":"993ef9a8-8187-4537-bb75-de483b4bcc02","name":"NOT FOUND","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to retrieve"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"40d194aa-7b16-406c-b5a0-db2a70d9c836"},{"name":"Update Webhook","id":"df920017-b356-4e4c-b479-80cea138f841","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","description":"

Endpoint

PUT: {FQDN}/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

eg https://helloworld.com/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

This endpoint is used for updating an existing webhook that was registered.

\n","urlObject":{"path":["scheduled-activities","webhook"],"host":["{{campaign_scheduler_url}}"],"query":[{"description":{"content":"

This is the id of webhook to update

\n","type":"text/plain"},"key":"webhookId","value":"ON9OF9"}],"variable":[]}},"response":[{"id":"398098b7-0e1e-4c28-bdbe-1a4cba91a799","name":"SUCCESS","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to update"}]}},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""},{"id":"8e691a08-7949-4c36-a892-56b927818bdf","name":"NOT FOUND","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to update"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""},{"id":"9a5ce3a4-2a33-406c-aded-d323eadcbdc9","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com\",\n \"events\": [\n \"DELIVERY_NOTIFICATION\",\n \"CUSTOMER_RESPONSE\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to update"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"df920017-b356-4e4c-b479-80cea138f841"},{"name":"Delete Webhook","id":"d1301f0a-cbf5-41b3-8cdc-436f20648815","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","description":"

Endpoint

DELETE: {FQDN}/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

eg https://helloworld.com/scheduler/scheduled-activities/webhook?webhookId=ON9OF9

This endpoint is used for deleting a webhook

\n","urlObject":{"path":["scheduled-activities","webhook"],"host":["{{campaign_scheduler_url}}"],"query":[{"description":{"content":"

This is the id of webhook to delete

\n","type":"text/plain"},"key":"webhookId","value":"ON9OF9"}],"variable":[]}},"response":[{"id":"4607b698-bcdf-4554-ad22-fefedb9ed8ec","name":"SUCCESS","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to delete"}]}},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""},{"id":"f1ae0438-0e82-4bbf-bb6d-ace6a8d329cb","name":"INTERNAL SERVER ERROR","originalRequest":{"method":"DELETE","header":[],"url":{"raw":"{{campaign_scheduler_url}}/scheduled-activities/webhook?webhookId=ON9OF9","host":["{{campaign_scheduler_url}}"],"path":["scheduled-activities","webhook"],"query":[{"key":"webhookId","value":"ON9OF9","description":"This is the id of webhook to delete"}]}},"status":"Internal Server Error","code":500,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"d1301f0a-cbf5-41b3-8cdc-436f20648815"}],"id":"fc5b0b8a-1b17-49d0-b361-0b4a4b16979a","description":"

This folder contains the API's exposed by Scheduler to be used by third-party marketing tools to register webhooks where scheduler will push the feedback responses of the scheduled activity.

\n","_postman_id":"fc5b0b8a-1b17-49d0-b361-0b4a4b16979a"}],"id":"99008c65-bd8d-4ca7-9bbc-ccea900d73c1","description":"

This API collection is built for third-party marketing tools that schedule campaign tasks and integrate with our Expertflow CX solution to execute them at the scheduled date and time.

\n","_postman_id":"99008c65-bd8d-4ca7-9bbc-ccea900d73c1"},{"name":"Third Party Activities","item":[{"name":"Save Activitties","id":"630dd194-7842-48ce-9283-d00c69f6fcbf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"db7931bb-7a34-44c0-8f17-0c09ffcabd47\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": \"642b51a7d9ba694f5ba0ba7f\",\n \"customer\": {\n \"_id\": \"642b51a661e49d5776378711\"\n },\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FNB\",\n \"markdownText\": \"hello\",\n \"custom1\": \"DummyValue1\",\n \"custom2\": \"DummayVlaue2\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities","description":"

This API allows third party applications to push the activities to the Expertflow CX.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
formId - String - Required	Id of the form
formTitle - String - Required	Title of the form
formType - String - Required	Type of the form
type - String- Required	Type of the body. value = \"FORM_DATA\"
attributeType - Enum - Required	value can be OPTION, INPUT, TEXTAREA
enableSections - Boolean - Optional	Can be True or False
enableWeightage - Boolean - Optional	Can be True or False
formWeightage - Object -Optional	Object of formWeightage
additionalDetial - Object - Optional	Contains any additional detail like reviewer/agent info in case of Questionare
sentiment - Enum - optional	value can be result and color
sections - List of Objects - optional	contains list of objects of sections

","urlObject":{"protocol":"https","path":["conversation-manager","activities"],"host":["cim-dev","expertflow","com"],"query":[],"variable":[]}},"response":[{"id":"4db54abe-8ce6-4cb8-93a8-b3823dcb9074","name":"Save Activities Success","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"39bbe392-c6d6-4293-a6cd-6b90f18ad0eb\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"hello\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{cim-dev}}/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"0be1feed-c951-4adb-a23f-655c1b083a18","name":"Save Activities Success","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"60e4bad8-09be-4873-99b5-5f846086b1b4\",\n \"header\": {\n \"sender\": {\n \"id\": \"360-cf741209-ac87-4db9-8dbe-21f3bb28ff41\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923333326811\",\n \"serviceIdentifier\": \"41762884806\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1680985157000,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": \"6431c89549eaa345fe0172b4\",\n \"customer\": {\n \"_id\": \"642fe8ba9478655463ccf759\"\n },\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"SQA_TEAM\",\n \"markdownText\": \"hello\",\n \"custom1\": \"DummyValue1\",\n \"custom2\": \"DummayVlaue2\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://cim13-qa.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"94a82073-3b2a-479d-ba8d-20dc181d8e81","name":"Save Activities Unknown Type Success","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"71ad8fb0-44ac-42a0-aa13-57686c15fbc2\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FNB_DEEP_LINK\",\n \"markdownText\": \"\",\n \"deeplinkAttribute1\": \"SampleValue\",\n \"deeplinkAttribute2\": \"SampleValue\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{cim-dev}}/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"1e0148e3-af1f-41c2-9f73-ac2cdff40f65","name":"Save Recording Activity","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"95ee878f-ba77-44b5-850e-4642a6c92710\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1775269826,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"VOICE_RECORDING\",\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": {\n \"_id\": \"ede4d48306cd47e39b2ec362759c632f\"\n },\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"URL\",\n \"markdownText\": \"\",\n \"mediaUrl\": \"https://play.google.com/store/apps/details?id=com.ptcl_app.main&hl=en\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":""},{"id":"01f4bdb0-76ab-47d7-83b6-c3ed16928a53","name":"Validation is not being implemented on the activities","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"e383e0e2-417d-49ca-a7f0-eaf8d52192f0\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": \"66b5906539832f04c33d603b\",\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\"\n },\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"LOCATION\",\n \"markdownText\": \"hello\",\n \"latitude\": \"testing-validation\",\n \"longitude\": -74.005974\n }\n}","options":{"raw":{"language":"json"}}},"url":"http://127.0.0.1:8080/activities"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"da146147-227e-411f-b512-0ce3e2bc3391"},{"key":"Content-Length","value":"0"},{"key":"Date","value":"Mon, 12 Aug 2024 04:20:37 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"630dd194-7842-48ce-9283-d00c69f6fcbf"},{"name":"Save FormData as an activity","id":"f466993f-16c2-45e2-9ca5-e4894e64b59b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"id\": \"52999ed9-ddda-4e3e-9bb8-bf673444abe6\",\n \"type\": \"CUSTOMER\",\n \"role\": \"CUSTOMER\",\n \"participant\": {\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"participantType\": \"ChannelSession\"\n }\n },\n \"customer\": {\n \"_id\": \"66952423df660908e80f18e8\"\n },\n \"channelData\": {\n \"serviceIdentifier\": \"41762884806\",\n \"channelCustomerIdentifier\": \"923086653154\"\n },\n \"language\": {},\n \"timestamp\": null,\n \"securityInfo\": {},\n \"conversationId\": \"66d3664167c5950929ee7d0b\",\n \"stamps\": [],\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"channel\": {},\n \"linkedCustomer\": {\n \"isAnonymous\": false,\n \"associatedCustomer\": {\n \"id\": \"1a935ddf-8348-44de-af58-5f1247c7fa1f\",\n \"firstName\": \"Silver\"\n }\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"additionalAttribute\": {}\n }\n },\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\": 100,\n \"attributeType\": \"OPTION\",\n \"additionalDetail\": {\n \"reviewer\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"mubeen\",\n \"type\": \"SUPERVISOR\"\n },\n \"agent\": {\n \"id\": \"668545f977616400330ad410\",\n \"name\": \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\": null,\n \"color\": null\n },\n \"sections\": []\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/activities","description":"

This API allows third party applications to push the formdata as an activity to the Expertflow CX. Its same like pushing other activities from third party app.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
formId - String - Required	Id of the form
formTitle - String - Required	Title of the form
formType - String - Required	Type of the form
type - String- Required	Type of the body. value = \"FORM_DATA\"
attributeType - Enum - Required	value can be OPTION, INPUT, TEXTAREA
enableSections - Boolean - Optional	Can be True or False
enableWeightage - Boolean - Optional	Can be True or False
formWeightage - Object -Optional	Object of formWeightage
additionalDetial - Object - Optional	Contains any additional detail like reviewer/agent info in case of Questionare
sentiment - Enum - optional	value can be result and color
sections - List of Objects - optional	contains list of objects of sections

","urlObject":{"protocol":"https","path":["conversation-manager","activities"],"host":["efcx-ldtst","expertflow","com"],"query":[{"disabled":true,"key":"id","value":"66af65ffdd010d2bc34bb22d"}],"variable":[]}},"response":[{"id":"821e856e-6806-4422-a575-9f8f8ec754c0","name":"https://efcx-ldtst.expertflow.com/conversation-manager/activities","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"id\": \"52999ed9-ddda-4e3e-9bb8-bf673444abe6\",\n \"type\": \"CUSTOMER\",\n \"role\": \"CUSTOMER\",\n \"participant\": {\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"participantType\": \"ChannelSession\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\"\n },\n \"channelData\": {\n \"serviceIdentifier\": \"41762884806\",\n \"channelCustomerIdentifier\": \"923086653154\"\n },\n \"language\": {},\n \"timestamp\": null,\n \"securityInfo\": {},\n \"conversationId\":\"66bf4c0b3702d80bef3c4622\",\n \"stamps\": [],\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"channel\": {},\n \"linkedCustomer\": {\n \"isAnonymous\": false,\n \"associatedCustomer\": {\n \"id\": \"1a935ddf-8348-44de-af58-5f1247c7fa1f\",\n \"firstName\": \"Silver\"\n }\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"additionalAttribute\": {}\n }\n },\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\" : 100,\n \"additionalDetail\" : {\n \"reviewer\": { \n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"mubeen\",\n \"type\" : \"SUPERVISOR\"\n }, \n \"agent\" : {\n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\" : null,\n \"color\" : null \n },\n \"sections\": []\n } \n}\n\n","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Server","value":"nginx/1.18.0"},{"key":"Date","value":"Fri, 16 Aug 2024 13:43:49 GMT"},{"key":"Content-Length","value":"0"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"84d94445-42f0-4037-a7af-128cf658b38e"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"X-XSS-Protection","value":": 1; mode=block"}],"cookie":[],"responseTime":null,"body":""},{"id":"493dd6fb-34a6-4f70-bd29-f13a647025da","name":"Save FormData as an activity","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"id\": \"52999ed9-ddda-4e3e-9bb8-bf673444abe6\",\n \"type\": \"CUSTOMER\",\n \"role\": \"CUSTOMER\",\n \"participant\": {\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"participantType\": \"ChannelSession\"\n }\n },\n \"customer\": {\n \"_id\": \"664aec9d212ade1963bd8d85\"\n },\n \"channelData\": {\n \"serviceIdentifier\": \"41762884806\",\n \"channelCustomerIdentifier\": \"923086653154\"\n },\n \"language\": {},\n \"timestamp\": null,\n \"securityInfo\": {},\n \"conversationId\":\"66b5906539832f04c33d603b\",\n \"stamps\": [],\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"channel\": {},\n \"linkedCustomer\": {\n \"isAnonymous\": false,\n \"associatedCustomer\": {\n \"id\": \"1a935ddf-8348-44de-af58-5f1247c7fa1f\",\n \"firstName\": \"Silver\"\n }\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"additionalAttribute\": {}\n }\n },\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\" : 100,\n \"additionalDetail\" : {\n \"reviewer\": { \n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"mubeen\",\n \"type\" : \"SUPERVISOR\"\n }, \n \"agent\" : {\n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\" : null,\n \"color\" : null \n },\n \"sections\": []\n } \n}\n\n","options":{"raw":{"language":"json"}}},"url":{"raw":"http://127.0.0.1:8080/activities","protocol":"http","host":["127","0","0","1"],"port":"8080","path":["activities"],"query":[{"key":"id","value":"66af65ffdd010d2bc34bb22d","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"correlationId","value":"fe69d69a-4b98-4fe6-bd1e-79bbf925db87"},{"key":"Content-Length","value":"0"},{"key":"Date","value":"Mon, 12 Aug 2024 04:22:45 GMT"},{"key":"Keep-Alive","value":"timeout=60"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"f466993f-16c2-45e2-9ca5-e4894e64b59b"},{"name":"Push Recording Link","id":"542d18e7-b412-42b0-8ceb-86b63fa105fe","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"9991d84b-d58e-4b95-8e5e-a348859ff583\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1775269826,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": \"VOICE_RECORDING\",\n \"entities\": {},\n \"channelSessionId\": \"16788417\",\n \"conversationId\": null,\n \"customer\": null,\n \"schedulingMetaData\": null,\n \"originalMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"URL\",\n \"markdownText\": \"\",\n \"mediaUrl\": \"https://www.computerhope.com/jargon/m/example.mp3\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev2.expertflow.com/conversation-manager/activities","urlObject":{"protocol":"https","path":["conversation-manager","activities"],"host":["cim-dev2","expertflow","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"542d18e7-b412-42b0-8ceb-86b63fa105fe"},{"name":"https://efcx-ldtst.expertflow.com/conversation-manager/activities","id":"f88248f2-970e-480c-bd51-aa169c747e2f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"63c0ea05-4878-4d65-b6e0-2564ec29fc89\",\n \"header\": {\n \"sender\": {\n \"id\": \"52999ed9-ddda-4e3e-9bb8-bf673444abe6\",\n \"type\": \"CUSTOMER\",\n \"role\": \"CUSTOMER\",\n \"participant\": {\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"participantType\": \"ChannelSession\"\n }\n },\n \"customer\": {\n \"_id\": \"668bf9343f5c81870e699e17\"\n },\n \"channelData\": {\n \"serviceIdentifier\": \"41762884806\",\n \"channelCustomerIdentifier\": \"923086653154\"\n },\n \"language\": {},\n \"timestamp\": null,\n \"securityInfo\": {},\n \"conversationId\":\"668bf93aeebdad5f2027ddc3\",\n \"stamps\": [],\n \"channelSession\": {\n \"participantType\": \"ChannelSession\",\n \"id\": \"355d278b-b417-4acb-9bf3-4207cb1a900d\",\n \"channel\": {},\n \"linkedCustomer\": {\n \"isAnonymous\": false,\n \"associatedCustomer\": {\n \"id\": \"1a935ddf-8348-44de-af58-5f1247c7fa1f\",\n \"firstName\": \"Silver\"\n }\n },\n \"customerSuggestions\": [],\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923086653154\",\n \"additionalAttribute\": {}\n }\n },\n \"schedulingMetaData\": null\n },\n \"body\": {\n \"formId\": \"668545f977616400330ad40f\",\n \"formTitle\": \"Quality Assurance Form\",\n \"formType\": \"Questionnaire\",\n \"type\": \"FORM_DATA\",\n \"enableSections\": true,\n \"enableWeightage\": true,\n \"formWeightage\" : 100,\n \"additionalDetail\" : {\n \"reviewer\": { \n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"mubeen\",\n \"type\" : \"SUPERVISOR\"\n }, \n \"agent\" : {\n \"id\" : \"668545f977616400330ad410\",\n \"name\" : \"Aamna\",\n \"type\": \"AGENT\"\n }\n },\n \"sentiment\": {\n \"result\" : null,\n \"color\" : null \n },\n \"sections\": []\n } \n}\n\n","options":{"raw":{"language":"json"}}},"url":"https://efcx-ldtst.expertflow.com/conversation-manager/activities","urlObject":{"protocol":"https","path":["conversation-manager","activities"],"host":["efcx-ldtst","expertflow","com"],"query":[],"variable":[]}},"response":[],"_postman_id":"f88248f2-970e-480c-bd51-aa169c747e2f"},{"name":"Push Activity","id":"ecb21007-4460-42f4-89ac-93980234c143","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"4059362f-a67e-46ac-b281-d564450e9d41\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": {\"_id\": \"64d08457c20d6dd5a62eee7a\"},\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"Plain\",\n \"markdownText\": \"hello\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"localhost:8080/activities","description":"

This API allows third party applications to push the activities to the Expertflow CX.

The detail documentation can be viewed at: https://docs.expertflow.com/display/CIMp/Third+Party+API+Guide

\n","urlObject":{"port":"8080","path":["activities"],"host":["localhost"],"query":[],"variable":[]}},"response":[{"id":"18da4227-84a3-4b2d-b572-0abfa931a47a","name":"Save Activitties","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"e3cc05ef-1e48-4f62-8a6c-abb140c0c42e\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"64d088618740764368b0bbd0\",\n \"conversationId\": \"64d088615fc9ab74128e8f75\",\n \"customer\": {\"_id\": \"64d08457c20d6dd5a62eee7a\"},\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FNB\",\n \"markdownText\": \"hello\",\n \"custom1\": \"DummyValue1\",\n \"custom2\": \"DummayVlaue2\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null},{"id":"28a83540-a1b1-4e00-a5fe-9f54bf6e3e0d","name":"Save Stand Alone Activity","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"d6be96e7-c56d-46d7-9037-c838d3280cc2\",\n \"header\": {\n \"sender\": {\n \"id\": \"360-cf741209-ac87-4db9-8dbe-21f3bb28ff41\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"923333326811\",\n \"serviceIdentifier\": \"41762884806\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1680985157000,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": {\"_id\": \"64d08457c20d6dd5a62eee7a\"},\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"Plain\",\n \"markdownText\": \"hello how are u\"\n\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"b879e1f4-7781-4fd7-8d1f-ce14f084242d","name":"Save Conversation Activity","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"e8c69fad-27ba-464d-acf9-809ab61d2eab\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": \"64d088615fc9ab74128e8f75\",\n \"customer\": null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"PLAIN\",\n \"markdownText\": \"hello\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"f25eb912-b960-4ffd-9e81-f3f526e3c9f1","name":"Save Session Activity","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"c4e280d9-86f0-40ff-812d-d64869d86f1b\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"64d088618740764368b0bbd0\",\n \"conversationId\": \"\",\n \"customer\":null,\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FNB\",\n \"markdownText\": \"hello\",\n \"custom1\": \"DummyValue1\",\n \"custom2\": \"DummayVlaue2\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":null},{"id":"06721dbe-59f8-46d3-b2ba-3fdb808731ea","name":"Save Activities Unknown Type Success","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"id\": \"d2db0ae5-ef35-4180-bf3f-49da2cc21665\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": null,\n \"conversationId\": null,\n \"customer\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \n \"type\": \"FNB_DEEP_LINK\",\n \"markdownText\": \"\",\n \"deeplinkAttribute1\": \"SampleValue\",\n \"deeplinkAttribute2\": \"SampleValue\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"status":"OK","code":200,"_postman_previewlanguage":"Text","header":[{"key":"Content-Length","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""},{"id":"c964acc8-18f2-42a5-904a-9a036343db60","name":"404","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"id\": \"e3cc05ef-1e48-4f62-8a6c-abb140c0c42e\",\n \"header\": {\n \"sender\": {\n \"id\": \"460df46c-adf9-11ed-afa1-0242ac120002\",\n \"type\": \"APP\",\n \"senderName\": \"APPName\",\n \"additionalDetail\": null\n },\n \"channelData\": {\n \"channelCustomerIdentifier\": \"\",\n \"serviceIdentifier\": \"\",\n \"requestPriority\": 0,\n \"additionalAttributes\": []\n },\n \"language\": {},\n \"timestamp\": 1677151053951,\n \"securityInfo\": {},\n \"stamps\": [],\n \"intent\": null,\n \"entities\": {},\n \"channelSessionId\": \"64d088618740764368b0bbd0\",\n \"conversationId\": \"64d088615fc9ab74128e8f75\",\n \"customer\": {\"_id\": \"64d08457c20d6dd5a62eee7a\"},\n \"replyToMessageId\": null,\n \"providerMessageId\": null\n },\n \"body\": {\n \"type\": \"FNB\",\n \"markdownText\": \"hello\",\n \"custom1\": \"DummyValue1\",\n \"custom2\": \"DummayVlaue2\"\n }\n}\n","options":{"raw":{"language":"json"}}},"url":"https://cim-dev.expertflow.com/conversation-manager/activities"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.20.1"},{"key":"Date","value":"Wed, 13 Sep 2023 12:38:01 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Vary","value":"Accept-Encoding"},{"key":"Vary","value":"Origin"},{"key":"Vary","value":"Access-Control-Request-Method"},{"key":"Vary","value":"Access-Control-Request-Headers"},{"key":"Correlationid","value":"888666fc-7f40-4293-a6f6-3d7cce058cae"},{"key":"Strict-Transport-Security","value":"max-age=31536000; includeSubDomains"},{"key":"Content-Encoding","value":"gzip"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"NOT_FOUND\",\n \"message\": \"Past Conversation not found for Conversation ID {}64d088615fc9ab74128e8f75\",\n \"errors\": null\n}"}],"_postman_id":"ecb21007-4460-42f4-89ac-93980234c143"}],"id":"e129c71e-013a-4c62-a014-27300e6a4f8e","description":"

This section contains APIs exposed for 3rd-party applications for exchange of information with Expertflow CX.

The detailed description can be seen here: https://docs.expertflow.com/display/CIMp/Third+Party+API+Guide

\n","_postman_id":"e129c71e-013a-4c62-a014-27300e6a4f8e"},{"name":"Agent Manager","item":[{"name":"POST","item":[{"name":"Assign task","id":"b7f350b6-5e50-453e-b2b6-c220392727ea","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"taskId\": {},\r\n \"conversationId\": {},\r\n \"media\": {},\r\n \"ccUser\": {}\r\n}","options":{"raw":{"language":"json"}}},"url":"{{agent-manager-url}}/agent/assign-task","description":"

Endpoints

POST/agent/assign-task

This API allows you to assign task to an agent. routingengine -> agent reservation for a customer.

The body should be in JSON format and include the following properties:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Property	Desc.
channelSession - Object - Required	1. participantType - String - Required 2. id - String - Required 3. channel
channel

Status

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Status	Description
Success	Code 202. Assigns task to agent. Message: \"OK\"
Error - Agent unavailable - Socket Down	Code 409. Message: \"Agent Unavailable.\"
Error - Agent other than READY state	Code 422. Message: \"Agent at state\"
Error Invalid Data	Code 400. Message: \"Bad Request.\"

","urlObject":{"path":["agent","assign-task"],"host":["{{agent-manager-url}}"],"query":[],"variable":[]}},"response":[{"id":"ab3ae3da-a01d-42cf-a8e7-37a532b33f91","name":"Success","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"agentId\": \"raza1\",\r\n \"topicId\": \"1122\",\r\n \"channelTypeName\": \"web\",\r\n \"associatedCustomer\": {\r\n \"firstName\": \"mark\",\r\n \"lastName\": \"doe\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3000/agent/task"},"status":"OK","code":202,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"49"},{"key":"ETag","value":"W/\"31-EjVp61VDBoffH/n+3mIvglVY5PY\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Mon, 02 Nov 2020 07:26:31 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"task\": \"assignTask\",\n \"msg\": \"ok\",\n \"statusCode\": 202\n}"},{"id":"2c1188a9-8e0e-4566-a39d-a83ee17a1871","name":"Error - Agent unavailable - Socket Down","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"agentId\": \"1212\",\r\n \"topicId\": \"1122\",\r\n \"channelTypeName\": \"web\",\r\n \"associatedCustomer\": {\r\n \"firstName\": \"mark\",\r\n \"lastName\": \"doe\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"localhost:3000/agent/task"},"code":409,"_postman_previewlanguage":"json","header":[{"key":"Content-Security-Policy","value":"default-src 'self';base-uri 'self';block-all-mixed-content;font-src 'self' https: data:;frame-ancestors 'self';img-src 'self' data:;object-src 'none';script-src 'self';script-src-attr 'none';style-src 'self' https: 'unsafe-inline';upgrade-insecure-requests"},{"key":"X-DNS-Prefetch-Control","value":"off"},{"key":"Expect-CT","value":"max-age=0"},{"key":"X-Frame-Options","value":"SAMEORIGIN"},{"key":"Strict-Transport-Security","value":"max-age=15552000; includeSubDomains"},{"key":"X-Download-Options","value":"noopen"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-Permitted-Cross-Domain-Policies","value":"none"},{"key":"Referrer-Policy","value":"no-referrer"},{"key":"X-XSS-Protection","value":"0"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"68"},{"key":"ETag","value":"W/\"44-6vXonO267XsWjgaRYrMgY44qofA\""},{"key":"Vary","value":"Accept-Encoding"},{"key":"Date","value":"Mon, 02 Nov 2020 07:29:14 GMT"},{"key":"Connection","value":"keep-alive"}],"cookie":[],"responseTime":null,"body":"{\n \"task\": \"assignTask\",\n \"msg\": \"Agent Unavailable\",\n \"statusCode\": 409\n}"},{"id":"81ea813a-79dc-4944-888c-e3c6c5ee12a8","name":"Error - Agent other than READY state","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"channelSession\": {\r\n \"Id\": \"\",\r\n \"channel\": {\r\n \"Id\": \"\",\r\n \"type\": {\r\n \"Id\": \"\",\r\n \"name\": \"\",\r\n \"isInteractive\": \"\"\r\n },\r\n \"channelName\": \"\",\r\n \"serviceIdentifier\": \"\",\r\n \"tenant\": {\r\n \"Id\": \"\",\r\n \"name\": \"\",\r\n \"realmId\": \"\"\r\n },\r\n \"channelConfig\": {\r\n \"selfServiceBot\": \"\",\r\n \"channelMode\": \"ChannelMode\",\r\n \"responseSla\": \"\",\r\n \"customerActivityTimeout\": \"\",\r\n \"customerIdentificationCriteria\": \"

About Expertflow CX APIs

Request/Response Structure

Authentication

Status Codes

Rate limit

Endpoint

Status

Endpoint

Endpoint

Endpoint

Endpoint

Endpoint

Endpoint

GET /schedule/:scheduleId

Path Variables

GET /schedule

Query Parameters

POST /schedule

PATCH /schedule/:scheduleId

Path Variables

DELETE /schedule/:scheduleId

Path Variables

PATCH /schedule/:scheduleId/activate

Path Variables

PATCH /schedule/:scheduleId/deactivate

Path Variables

PATCH /review/:reviewId/start

Path Variables

GET /review

Query Params

GET /review/reviewer/:reviewerId

Query Params

Path Variables

**GET /review/**assignedAndCompleted

Query Params

POST /review

PATCH /review/:reviewId/submit

Path Variables

GET /notification/:userId

Path Variables

GET /notification/:userId

Path Variables

Download File Stream API

Request

Response

Expected Behavior

Upload New CSV File

Description

Request

Headers

Response

Example Response

Notes

API Request: Upload File Status

Method

Endpoint

Description

Request Parameters

Expected Response Format

Example Response

Get Upload Status

Request

Response

Notes

Get Customer Uploads by Category

Request

Response

Notes

Upload Rejected Files

Request Format

Response Format

Endpoint: File Statistics

HTTP Method

Request Body

Expected Response

Notes

Update File Statistics

Request Parameters

Example Request Body

Expected Response

GET /review/assignedAndCompleted